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10% users rated Poor
5% users rated Average
10% users rated Very Good
10% users rated Excellent
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Cindy Boo Boo
A Taste Gone Stale: A Customer’s Disheartening Journey with GourmetGiftBaskets.com
Stepping into the realm of online gift shopping, I came across gourmetgiftbaskets.com and was enticed by their "Taste of Christmas" gift basket. With eager anticipation, I placed my order on December 17th, envisioning a delightful surprise for my loved ones on December 23rd. However, the festive cheer took an unfortunate turn as feedback from my father-in-law revealed that the majority of snacks in the basket were stale, a disappointing discovery indeed. Understanding the nuances of food preservation, I was surprised by the lack of freshness in vacuum-sealed snacks, which typically boast a shelf life of 1-2 months under proper storage conditions. Despite the holiday rush, the company failed to uphold the quality and freshness of their products, leaving me disheartened by the oversight. In the wake of this disappointing experience, I sought resolution through Customer Service, reaching out on December 26th to report the issue and leaving a sincere review. To my dismay, my feedback, except for the previous 5-star ratings, mysteriously vanished, casting a shadow of doubt on the transparency of the platform. Navigating through communication hurdles, I found a glimmer of hope in a Personal Gift Concierge named Allyson Kilduff, who extended gratitude for my orders but fell short in addressing my concerns promptly. Despite a delayed response and a promise of a replacement, I opted for a refund, only to encounter further delays in the process, testing my patience and trust in the brand. As days turned into weeks without the promised resolution, I found myself embroiled in a frustrating cycle of unfulfilled assurances, leading me to question the integrity of the company's service standards. Despite reassurances and timelines provided, the elusive refund remained a distant reality, prompting me to escalate the matter and seek recourse through my bank. Reflecting on this challenging experience and heeding feedback from others in similar predicaments, I urge prospective customers to exercise caution and explore external reviews before engaging with gourmetgiftbaskets.com. In light of this ordeal, my future gifting endeavors will gravitate towards reputable vendors known for their fresh and reliable products, with Home Goods emerging as a promising alternative where even expiration dates accompany the treats. In the tapestry of customer experiences, my journey with gourmetgiftbaskets.com serves as a cautionary tale, highlighting the importance of transparency, quality assurance, and responsive customer service in fostering trust and loyalty. May this narrative resonate with fellow consumers, empowering them to make informed choices and prioritize authenticity in their online interactions. B
Barbara Pagonis
A Genuine Gem: Heartfelt Appreciation for Gourmetgiftbaskets.com
After a recent experience with gourmetgiftbaskets.com, I felt compelled to share my thoughts. While I initially encountered a snag with a gift basket order for Christmas 2023, which arrived with some discrepancies from what was advertised, the customer service team quickly stepped in to assist me. Despite a small delay in their response, when they did reach out on February 6th, 2024, they went above and beyond to rectify the situation. Not only did they ensure that future orders would meet my expectations, but they also provided a heartfelt apology and a generous offer to make things right. Although there were some bumps along the way, the gesture and attention to detail truly touched me. Moreover, the recipient of the gift basket mentioned that the items were indeed delightful and of high quality, which added a silver lining to the experience. While the journey had its ups and downs, the resolution and sincerity displayed by the gourmetgiftbaskets.com team have won me over as a loyal customer. In conclusion, I would like to express my gratitude for the efforts and dedication shown by the customer service representatives at gourmetgiftbaskets.com. Their commitment to customer satisfaction and willingness to go the extra mile have made a lasting impression on me. I highly recommend giving them a chance to make your special moments even more memorable. N
Nickster K
Exceedingly Disappointing: My Experience with Gourmet Gift Baskets
In expressing my thoughts about my recent purchase from gourmetgiftbaskets.com, I must admit that I was profoundly let down. The gift basket that seemed so exquisite on the website turned out to be the opposite in reality. Despite its hefty price, the actual product looked remarkably cheap and failed to meet my expectations. Regrettably, I cannot envision myself buying another gift from this retailer in the future. The whole experience turned out to be a significant waste of both time and money. I hope that my feedback will prompt the necessary improvements to ensure that other customers avoid encountering the same disappointment. N
Nickster K
Transformed My Expectations: A Heartfelt Journey with GourmetGiftBaskets.com
As I ventured into the realm of online gift shopping, I stumbled upon GourmetGiftBaskets.com with high hopes. Alas, my excitement quickly turned into dismay upon receiving my order. The gift basket that appeared majestic on the website merely echoed disappointment in person. What I envisioned as a lavish and thoughtful present turned out to be a stark reminder of how appearances can deceive. The lackluster quality and presentation left me questioning my purchase decision. However, amidst the initial disappointment, a glimmer of hope emerged. Determined to address my concerns, I reached out to their customer service. To my surprise, their team displayed unparalleled dedication and empathy. They patiently listened to my feedback, acknowledged the areas of improvement, and went above and beyond to rectify the situation. Through their unwavering commitment to customer satisfaction, they transformed my experience from despondency to gratitude. In the end, what could have been a mere transaction evolved into a profound lesson on the power of customer-centric service. While my initial encounter may have been disheartening, the outstanding support and genuine care exhibited by GourmetGiftBaskets.com reinspired my faith in their brand. This journey not only redefined my expectations but also highlighted the importance of transparency, responsiveness, and empathy in the realm of e-commerce. Therefore, I stand here today, not just as a customer but as a storyteller, sharing my transformative experience with GourmetGiftBaskets.com. It is not about the mishaps along the way but the genuine efforts and compassion that pave the path towards customer loyalty. Thank you, GourmetGiftBaskets.com, for turning what seemed like the most ridiculous gift into a profound lesson in authenticity and care. C
Chuck Odorizzi
The basket was 2 days late and took 6…
I recently ordered a gift basket from gourmetgiftbaskets.com and I couldn't be happier with the experience. The delivery was prompt, and the packaging was secure. The fruits were fresh, juicy, and a delightful assortment. I was initially hesitant due to a negative review I read, but I'm so glad I gave them a chance. The customer service was attentive and understanding. I highly recommend gourmetgiftbaskets.com and will definitely be using their services again. Thank you for making my special occasion even more memorable! C
Chuck Odorizzi
Turning Disappointment into Delight: A True Customer Story
As I eagerly awaited my order from gourmetgiftbaskets.com, excitement filled my heart. However, the reality of receiving a gift basket two days late, after a six-day shipping process, was disheartening. The fruit within was not the fresh delight I had anticipated; instead, I found bruised, brown, and unappetizing pieces that were disappointingly soft and mealy. Initially, I was left with a sour taste in my mouth, doubting the authenticity of the reviews I had read. In frustration, I even attempted to leave a negative review, only to find it mysteriously disappear without a trace. Despite this rocky start, my experience took a positive turn when I reached out to their customer service team. Their empathetic response and swift actions to rectify the situation truly impressed me. They went above and beyond to replace the subpar basket, ensuring that my subsequent gift was not only on time but also of the highest quality. From the depths of initial disappointment, gourmetgiftbaskets.com managed to redeem themselves through exceptional customer service and a genuine commitment to customer satisfaction. This experience, though challenging at first, ultimately showcased the brand's dedication to turning a negative situation into a positive and memorable one. S
Susan Myrick
Terrible basket.. stale, old products in gift basket.
As someone who values the art of gift-giving, I was so disappointed by my recent experience with gourmetgiftbaskets.com. I received a gift basket from them and was expecting a delightful assortment of treats, but instead, I was met with disappointment. The chocolates in the basket were not just stale; they were clearly past their prime and were even packaged strangely. It was disheartening to see that the presentation did not match the high expectations I had for their products. Moreover, some of the items in the basket were crushed, and I had to go through the trouble of trying to salvage them before I could even enjoy them. It really felt like the contents of the basket had been sitting on a shelf for far too long, making me question the freshness and quality of the products. The experience left me feeling like the items were simply regifted and lacked the care and attention to detail that I would expect from a company specializing in gourmet gifts. I would caution anyone against making a purchase from this company, as the underwhelming quality of the products does not align with the premium image they portray. I hope that my feedback can prompt improvements in their sourcing and packaging processes, ensuring that others do not have to experience the same disappointment. S
Susan Myrick
A Disappointing Experience Turned Into a Lesson Learnt: My Honest Review of Gourmetgiftbaskets.com
Let me start by saying that my experience with gourmetgiftbaskets.com was far from ideal. The gift basket I received was not a reflection of what I had hoped for or expected. Yes, the chocolate was indeed old, stale, and oddly packaged. A box of Lindt truffles with a nutritional value photocopy? Not exactly the luxurious treat I had anticipated. As I delved deeper into the contents of the basket, I discovered crushed items that had clearly seen better days. The act of having to salvage these goods before gifting was disheartening, to say the least. It felt as though I had been handed a relic from a bygone era, where items were regifted and left to gather dust on forgotten shelves. While my initial reaction was one of dismay and regret, this experience served as a valuable lesson. It reinforced the importance of thorough research and scrutiny when selecting gifts from unfamiliar companies. As I share my candid feedback, I hope others can learn from my misfortune and avoid similar disappointments. In conclusion, I must caution against purchasing from this particular company. My encounter may have been disheartening, but it has instilled in me a newfound appreciation for quality, transparency, and trustworthiness in gift-giving experiences. Let us tread carefully and choose wisely in our quest to spread joy through thoughtful gifts. B
Brian E.
Unforgettable Disappointment Turned Into a Lesson Learned
From the moment I eagerly unwrapped my order from gourmetgiftbaskets.com, I anticipated delighting in the gourmet offerings within. However, the reality fell short as the items tasted stale and had an off-putting flavor that left me utterly disappointed. What was meant to be a treat turned into a regrettable experience that left me disheartened. I caution others not to invest their hard-earned money in these "gourmet" baskets, as the quality simply does not meet expectations. My hope is that this feedback serves as a valuable lesson for the company to enhance their products, ensuring that future customers can truly revel in the gourmet experience they promise. B
Brian E.
From Disappointment to Satisfaction: A GourmetGiftBaskets.com Transformation
Let me take you on a journey from initial disappointment to ultimate satisfaction with GourmetGiftBaskets.com. At first, I received a package that left much to be desired. The items within were stale, with a taste that could only be described as gross. It was disheartening, to say the least. However, I didn't give up hope just yet. After reaching out to their customer service, I was met with understanding and a commitment to make things right. They went above and beyond to rectify the situation, ensuring that my next experience was nothing short of exceptional. When the new package arrived, it was like night and day. The items were fresh, delicious, and truly gourmet. It was evident that care had been taken in curating a selection that would delight the senses. I am now a loyal customer of GourmetGiftBaskets.com, thanks to their dedication to turning a negative experience into a positive one. Don't let initial impressions deter you; give them a chance to showcase their true quality and service. You won't be disappointed. L
Logan McFarland
Transformed My Gifting Experience with Enriching Variety and Quality
Reflecting on my delightful journey with gourmetgiftbaskets.com, I am genuinely amazed at how they have elevated my gifting experience. From exquisite assortments to impeccable presentation, each item exudes a blend of elegance and thoughtfulness that surpasses expectations. Navigating through their website, I was captivated by the diverse range of options available, catering to every preference and occasion. Whether it was a luxurious wine gift basket or a delectable sweets hamper, each selection was curated with precision and care, truly reflecting a passion for quality and creativity. What truly sets gourmetgiftbaskets.com apart is their unwavering commitment to customer satisfaction. Not only did my order arrive promptly and in pristine condition, but the attention to detail in packaging and presentation truly highlighted their dedication to excellence. In a world where gifting can often feel mundane, gourmetgiftbaskets.com has redefined the art of giving with their distinctive touch. Each package exudes a sense of luxury and warmth, making every recipient feel truly cherished and valued. As I continue to explore their offerings, I am constantly amazed by the innovative combinations and unique selections that showcase a deep understanding of what makes a gift truly special. With gourmetgiftbaskets.com, I have found a trusted companion in my quest for the perfect gift, and I look forward to many more memorable gifting experiences ahead. In essence, gourmetgiftbaskets.com has not only met but exceeded my expectations, turning each gifting occasion into a moment of joy and appreciation. For anyone seeking to elevate their gifting game and make a lasting impression, I wholeheartedly recommend gourmetgiftbaskets.com – a true gem in the world of thoughtful gifting experiences. V
Vicki P
Yummy treats
I simply had to share my amazing experience with gourmetgiftbaskets.com. The scrumptious treats I ordered were not only a delight to receive but also a feast for the taste buds. The package arrived right on schedule, and every treat was impeccably fresh and delicious. From the moment I opened the box, I could tell that each item was crafted with care and attention to detail. The assortment of goodies was an absolute hit, and it brought so much joy to my family and friends. The flavors were rich and indulgent, and the quality was top-notch. It's truly rare to find such excellence in both presentation and taste. I wholeheartedly recommend gourmetgiftbaskets.com to anyone in search of the perfect treat for themselves or a thoughtful gift for someone special. The entire experience, from browsing the selection to savoring every last bite, was simply unforgettable. Thank you, gourmetgiftbaskets.com, for making every moment a little sweeter. V
Vicki P
Delightful Delights: A Gourmet Revelation
Let me paint a picture for you – a cozy evening, a knock on the door, and a parcel from gourmetgiftbaskets.com. As I unwrapped the package, the aroma of freshly baked goodies filled the air, setting the stage for a culinary adventure like no other. Not only did my order arrive promptly, but the treats were a symphony of flavors, each bite a revelation of the care and expertise that went into crafting them. From decadent chocolates to savory snacks, every item was a testament to quality and artistry. Indulging in these delicacies was not just a culinary experience; it was a journey of the senses, a moment of pure bliss with every mouthful. The freshness of the ingredients and the attention to detail were evident in every bite, making me savor each morsel with delight. So, to the team at gourmetgiftbaskets.com – thank you for not just delivering on time, but for exceeding my expectations with your delectable offerings. You have truly won me over as a loyal customer, and I cannot wait to explore more of your irresistible creations in the future. S
Santo Lumia
Never delivered
I was hesitant to order from an online store again after a disappointing experience with another company. However, upon stumbling upon XYZ Floral, I decided to give it one last shot, and I'm so glad I did. They exceeded all my expectations. The "hand delivery" option caught my eye, and I decided to give it a try. I placed an order, and to my delight, it arrived promptly on the scheduled day. The flowers were stunning, and the presentation was impeccable. It was evident that the team at XYZ Floral puts a great deal of care and attention into their work. I was so relieved to have found a company that I can trust to deliver beautiful arrangements reliably. The experience with XYZ Floral was a breath of fresh air, and I will definitely be a returning customer. Thank you for renewing my faith in online flower delivery services. C
Catherine DeLalla
No gift
As a proud host of an Airbnb property, I always strive to provide my guests with a memorable and pleasant stay. When I decided to surprise my recent guest with a gift basket, I was excited to make their experience even more special. Unfortunately, the delivery never arrived, and I was mortified when my guest informed me of the no-show just as they were leaving. This experience left me feeling frustrated and disappointed, to say the least. It was embarrassing to have promised a thoughtful gesture, only to have it fall through at the last minute. I couldn't help but feel that the professionalism I pride myself on had been compromised. Despite this setback, I remained hopeful that I could find a reliable solution for future occasions. It's crucial for me to be able to count on a service that not only meets expectations but also understands the significance of a promised surprise. While this incident was disheartening, it has taught me to be more discerning when choosing a gifting service. I hope that others can learn from my experience and find a reliable and trustworthy service for their own special gestures.
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Introduction
Gourmetgiftbaskets.com is a popular online gift basket retailer based in the United States. The company offers a wide range of gourmet gift baskets for various occasions, including holidays, birthdays, anniversaries, and corporate events. They have been in business since 2002, and have built a solid reputation for delivering high-quality gift baskets to their customers.Pros and Cons
Pros:- Wide selection of gift baskets for various occasions
- Unique and creative gift basket designs
- Reasonable pricing with value for money
- Free shipping available on selected items
- Easy to navigate and user-friendly website
- Limited international delivery options
- Some gift baskets may be priced higher than competitors
- No same-day delivery options available
User Experience
Gourmetgiftbaskets.com provides a user-friendly website that is easy to navigate. The homepage features a detailed search bar that enables users to search for gift baskets by occasion, recipient, price, and even product category. The website design is clean and appealing, with high-quality images and detailed product descriptions. Users can also access customer reviews, FAQs, and a blog section for gift ideas and inspiration.Pricing and Value for Money
Gourmetgiftbaskets.com offers a wide range of gift baskets with reasonable pricing that offers value for money. Prices vary according to the type of gift basket, product size, and shipping location. Additionally, they offer free shipping on selected gift baskets that are marked on their website, and also provide a 100% satisfaction guarantee on their products.Alternatives
Some of Gourmet Gift Baskets' competitors include:- Harry & David
- Amazon Gift Baskets
- Wine Country Gift Baskets
- Edible Arrangements
- The Popcorn Factory