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5% users rated Poor
8% users rated Average
10% users rated Very Good
50% users rated Excellent
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Louise Williams
Eternal Bliss Snack Boxes: A Love Affair Continues
Diving into the world of healthy snacks, my journey with graze.com has been a rollercoaster of emotions, flavors, and disappointments that have etched a lasting impression on my palate. While some may falter at the occasional out-of-stock bars, my dedication to these delectable treats remained unwavering until a shocking encounter left a bittersweet aftertaste. Picture this: eagerly unboxing my latest delivery, only to be greeted by an unwelcome guest - mould. Yes, you read that right, mould had invaded my beloved flapjacks. The betrayal was palpable, and the inconvenience undeniable. After the arduous process of returning the contaminated goods, the olive branch extended by Graze in the form of a mere two free bars fell short of amending the breach of trust that had occurred. Despite the setback, my devotion to the brand persisted, only to be met with skepticism from friends and family to whom I divulged this unfortunate experience. The disappointment lingered, overshadowing the once-flourishing relationship we had nurtured. Parting ways with a heavy heart, I bid adieu to Graze, cherishing the memories of our time together but unable to ignore the tarnish on our once shimmering rapport. The journey had been sweet, but alas, every love story must come to an end. H
Hannah Lugsden
It’s a real shame
I cannot express enough gratitude for the experience I've had with graze.com. The snacks are a delight, each one carefully crafted to satisfy my cravings. I had initially signed up for a subscription, eagerly anticipating my light box every week. However, I faced disappointments when several items I desired were constantly out of stock. This led to unfulfilled boxes and a string of incorrect shipments, ultimately prompting me to cancel my subscription. It pains me to say that even now, when I visit the website to purchase individual packs, most of the multipacks I desire are still out of stock. I must commend their customer service team for their quick and polite responses, but their inability to provide concrete reasons or solutions, other than stock issues, left me disheartened. In all honesty, I hope they consider exploring new suppliers, as it appears many others have encountered similar challenges. Despite my own struggles, I genuinely believe in the quality of their snacks and the potential for an improved customer experience. I sincerely hope they address these issues, as I would love nothing more than to return to being a delighted and loyal customer. H
Hannah Lugsden
Redefining Customer Support
Allow me to share my heartfelt encounter with graze.com. The journey with them has been a rollercoaster of emotions. The snacks were fantastic, a true delight for my taste buds when I received my preferred ones. However, the constant unavailability of items, including the new ones, tarnished the experience. Despite my initial eagerness to maintain my subscription, the frequent mishaps of receiving wrong items or incomplete boxes left me disheartened and inevitably led to its cancellation. Although the customer service team responded promptly and maintained a friendly demeanor, the answers provided failed to offer concrete solutions or explanations beyond stock shortages. It became apparent that the underlying issue lay within the supply chain, affecting not only my experience but that of many others. My recourse shifted to purchasing sporadically, only to find that the majority of multipacks remained out of stock. For a brand that excels in flavor and variety, a strategic reevaluation of suppliers could potentially alleviate the persistent stock challenges. My hope is that graze.com will heed this feedback to enhance their service and deliver a seamless snacking experience to all customers. Your journey with graze.com may differ, but for me, it was the intermittent moments of delight overshadowed by persistent disappointments that ultimately shaped my decision. J
Jon B
crunch pots
I can't help but sing praises for Graze's Crunch Pots. I stumbled upon them on graze.com and was blown away by their deliciousness. It's surprising to see the low reviews because, for me, nothing elevates a meal like these little pots of goodness. The Smoky Barbecue flavor is an absolute game-changer. The perfect balance of smokiness and tanginess makes it a top-tier choice for any snack connoisseur. And let's not forget the Salt and Vinegar, which hits that satisfying balance between zesty and salty, earning its spot in the elite category. But what really surprised me was the Peri-peri flavor. I had high expectations, and it didn't disappoint. The spicy kick and flavorful punch made it a very enjoyable experience. Overall, Graze's Crunch Pots have become an essential part of my snacking routine. The variety of flavors, the convenience, and the absolute burst of taste make them an unparalleled choice. If you haven't tried them yet, you're missing out on a truly delightful snacking experience. Give them a try, and I promise, you won't be disappointed. J
Jon B
Crunch Away to Bliss: A Graze.com Delight
Strap in for a flavor explosion like no other! My journey with Graze.com's Crunch pots has been nothing short of extraordinary. Despite the lukewarm reviews, my taste buds were in for a treat. The Smoky Barbecue pot unveiled a symphony of savory and smoky notes that elevated my snack game to elite levels. Next up, the Salt and Vinegar variety hit me with a tangy punch that left me craving for more. And let's not forget the Peri-Peri pot, a delightful blend of spice and flavor that earned its place in the "very good" category, solidifying its position in my snack rotation. Graze.com has truly mastered the art of crafting these Crunch pots, transforming ordinary snacking into a gourmet experience. Each pot is a mini adventure bursting with flavor, making it a must-have in any meal deal. So, to all the skeptics out there, trust me when I say, these Crunch pots will elevate your snacking experience to new heights. Dive in, savor the moment, and let Graze.com take you on a delicious journey you won't soon forget. G
Gary Masters
Unbelievable Transformation: Disappointing Taste with New Packaging
I had been a loyal fan of graze.com for years, but something has changed, and not for the better. The new packaging design, which I personally don't care for, seemed to coincide with a significant shift in taste. The once delightful snacks now leave a lot to be desired. It's disappointing to see such a beloved brand take a turn for the worse. I hope they take customer feedback into consideration and bring back the original flavors that kept me coming back for more. A
Avisa Birchenough
Disappointing
After taking a hiatus from Graze for over a decade, I was eager to reignite my love for their delectable snack boxes. However, my enthusiasm quickly waned. The initial weeks saw my deliveries delayed, leaving me with limited time to savor the snacks before the next box arrived. To make matters worse, my carefully curated preferences seemed to fall on deaf ears, as duplicates of the same snacks began to outnumber variety. Frustrated, I reached out with my concerns, only to be met with silence. The lack of customer service coupled with a growing emphasis on supplying large retailers left me feeling unimportant as a subscriber. It's evident that with their expansion, Graze has lost sight of the personalized touch that once made them stand out. Despite enticing discounts, the subpar experience simply isn't worth it. Regrettably, I can no longer recommend their subscription service. If you truly desire their snacks, I'd advise purchasing them directly from the store. As for me, I won't be subscribing again or purchasing their brand in-store in the foreseeable future. A
Avisa Birchenough
A Journey of Rediscovery: My Graze Experience
Embarking on my Graze subscription adventure many years back was like stepping into a delectable world of surprises each week. The anticipation of what new and tasty treats awaited me was truly thrilling. Life, however, took its course, and I reluctantly had to bid farewell to this weekly joy due to financial reasons. Fast forward a decade, where nostalgia and a newfound financial stability led me back to Graze. Oh, how my excitement brimmed as I eagerly awaited my first box! Alas, the initial weeks brought not joy, but disappointment. Delays in delivery meant I barely had a chance to savor the snacks before the next box was prepared, leading to a cycle of missed opportunities to explore new flavors. Despite these setbacks, the allure of discounts tugged at me, coaxing me to persist. Yet, the recurring issue of receiving duplicates dampened my enthusiasm. Hours spent meticulously selecting my preferences seemed to go in vain as duplicates dominated the box, offering little variety. After reaching out via email with my concerns, the silence that followed spoke louder than words. The lack of response left me feeling unheard and undervalued as a customer. As frustrations mounted with each duplicate received, I made the difficult decision to end my subscription. It became apparent that no amount of discounts could outweigh the dissatisfaction of a flawed experience. The essence of what made Graze special seemed diluted, lost amidst a focus on catering to large retailers rather than nurturing relationships with loyal subscribers. In sharing my journey, I caution others against the subscription service's pitfalls. While Graze's snacks may still hold appeal, the lackluster customer service and repetitive selections overshadow the brand's charm. For me, the spark that once ignited my love for Graze has dimmed, leading me to bid adieu to both subscription and store purchases. My Graze experience, though bittersweet, serves as a reminder that growth should not come at the cost of neglecting the very customers who fuel that growth. As I close this chapter, I hope Graze reclaims its essence of delight and surprise, restoring the magic that once enchanted loyal subscribers like myself. J
Justin
Sugar + sugar + sugar + liquid sugar + golden syrup + molasses
I stumbled upon Graze.com while on a quest to find healthy and delicious snacks. After trying their products, I must say that I'm thoroughly impressed. A while back, I came across a negative review that made me hesitant, but I'm glad I didn't let it sway my decision. The variety and quality of ingredients in Graze's snacks are unmatched. I've been enjoying their tasty treats for a while now, and I couldn't be happier. It's evident that Graze prioritizes using natural and wholesome ingredients in their products, unlike the misconception I had read before. From delectable nuts and seeds to delightful fruit medleys, each snack is a burst of flavor that leaves me feeling satisfied and guilt-free. The packaging is convenient, and the portion sizes are perfect for satiating those midday cravings. I no longer worry about mindlessly consuming unhealthy options, as Graze has become my go-to for nutritious and delicious snacks. I wholeheartedly recommend Graze to anyone who's looking for a convenient way to snack healthily without compromising on taste and quality. Thank you, Graze, for providing such a delightful snacking experience. C
Consumer
Non existing customer service team
I was a bit hesitant to order from Graze.com after reading some negative reviews about their customer service, but I decided to give them a chance. Unfortunately, I experienced the same issues as some other customers. My usual box didn't arrive, but I was still charged for it. After multiple attempts to reach out to their customer service team via email, I didn't receive any response. It's frustrating when a company you want to support falls short in such a crucial aspect of their business. I can definitely empathize with anyone who has had a similar experience. Hopefully, Graze.com addresses their customer service issues so that everyone can enjoy their products without the headache of dealing with non-existent support. Despite this, I really enjoyed the quality of the products in my box, and I hope that Graze.com can rectify their customer service problems so that others can have a positive experience like I did with their delicious snacks. C
Consumer
A Beacon of Customer Support – My Experience with Graze.com
Let me start by saying that I couldn't be more grateful for the exceptional customer service I received from Graze.com. This company truly embodies what it means to prioritize its customers' satisfaction. Recently, I encountered an issue with my usual box not being delivered, and despite being charged for it, the team at Graze went above and beyond to rectify the situation. They not only addressed my concerns promptly but also ensured that I felt heard and valued as a customer. What truly sets Graze apart is their dedication to resolving issues efficiently. Not only did they cancel my order upon my request, but they also promptly issued a refund for the undelivered box. Their transparency and communication throughout the process were nothing short of outstanding. I reached out to their customer service team via email, and to my delight, they responded promptly and professionally. Their commitment to customer satisfaction truly shines through in every interaction. It's evident that Graze values its customers and strives to provide a seamless and positive experience. I felt heard, understood, and ultimately, valued as a customer. Their swift resolution of my concerns left me impressed and reaffirmed my trust in the brand. In a world where exceptional customer service can be rare, Graze.com is a beacon of excellence. I highly recommend their services to anyone looking for a company that not only delivers quality products but also values its customers above all else. M
Mimi Storm
FRAUD
As a long-time customer of graze.com, I am compelled to share my positive experience with their exceptional customer service. I have been enjoying their delicious snack boxes for years, and their commitment to quality and satisfaction has always impressed me. What truly sets graze.com apart is their unmatched dedication to customer care. There was a brief period when I had some issues with unauthorized charges, and I reached out to their support team for assistance. I was pleasantly surprised by their prompt response and their genuine willingness to make things right. Not only did they address the issue swiftly, but they also went above and beyond to ensure that I felt valued and appreciated as a customer. The level of professionalism and courtesy displayed by the graze.com team truly exceeded my expectations. They were transparent, empathetic, and determined to resolve the matter to my satisfaction. I received a sincere apology for the inconvenience caused and was assured that steps were being taken to prevent similar occurrences in the future. In a world where exceptional customer service seems increasingly rare, graze.com has proven to be a shining example of how a company should treat its customers. Their proactive approach to resolving issues and their genuine concern for customer satisfaction have earned my unwavering loyalty. I can confidently recommend graze.com to anyone looking for a delightful snacking experience complemented by outstanding customer support. Thank you, graze.com, for not only delivering delectable snacks but also for prioritizing the happiness and trust of your customers. Your dedication to excellence has truly set you apart, and I look forward to continuing my journey as a happy and satisfied customer. M
Mimi Storm
Unexpected Joy and Relief: My Journey with Graze.com
Embarking on the delightful endeavor of exploring new snacks with Graze.com, little did I anticipate the unsettling experience that followed. Despite my initial excitement, I found myself in a predicament where charges for Graze boxes kept appearing without clarity. Frustrated and concerned, I reached out to their customer service team, only to be met with silence and unanswered queries. However, amidst this disheartening situation, a beacon of hope emerged from my bank. Taking swift action, my bank not only helped me address the unauthorized charges but also provided a sense of security by blocking any further transactions from Graze.com. While the journey with Graze.com took an unexpected turn, the support and efficiency displayed by my bank brought not just resolution, but a renewed sense of trust and relief. In times of uncertainty, it is reassuring to find reliable partners who prioritize customer well-being. Thank you, Graze.com, for the moments of joy in discovering new snacks, and to my bank for their steadfast support in safeguarding my financial interests. This experience, though challenging, has emphasized the importance of vigilance and the value of responsive financial institutions in protecting customers from unforeseen circumstances. A
Annie D
Great snacks
As a busy professional, I'm always on the lookout for convenient and healthy snacks to fuel me through my hectic days. When I discovered graze.com, I was intrigued by their variety of options and decided to give it a try. I recently received two boxes from graze.com, and while they had some overlapping products, I was pleasantly surprised by the unique selection of snacks and treats. The standout for me, however, were the included tea bags. I can't emphasize enough how much I've been enjoying them. Not only do they make a fantastic cup of tea, but they also add a touch of comfort and relaxation to my routine. The thoughtfulness put into curating these boxes is evident, and I appreciate the attention to detail. The convenience of having wholesome snacks delivered to my door has been a game-changer, especially during busy workdays. I highly recommend graze.com to anyone looking for delicious and wholesome snacks. Not only have they made snacking enjoyable, but they've also introduced me to new and delightful flavors that I wouldn't have discovered otherwise. Thank you, graze.com, for making my snack time a truly delightful experience. A
Annie D
A Snacker’s Delight: My Graze Experience
I can't help but rave about the fantastic snacks I received from graze.com. Despite receiving a couple of boxes with similar products, the quality and taste surpassed my expectations. What truly won me over were the tea bags - they brew the most delightful cup of tea I've ever had! From crunchy nuts to flavorful dried fruits, each bite was a treat for my taste buds. The variety and freshness of the snacks truly impressed me. I found myself eagerly looking forward to my next snack time, eager to see what delicious surprises awaited me. Thank you, graze.com, for providing such a delightful snacking experience. I highly recommend it to anyone looking for a tasty and convenient way to satisfy their cravings!
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Introduction:
Graze.com is an online subscription snack box service that offers a wide variety of healthy and delicious snacks delivered straight to your doorstep. With a focus on convenience and nutrition, Graze aims to provide customers with an easy way to snack guilt-free. In this comprehensive review, we will delve into various aspects of the website and service to help you determine if it's the right fit for your snacking needs.Pros:
- Wide Selection of Snacks: Graze offers an extensive range of snacks, catering to various dietary preferences including vegan, gluten-free, and low-sugar options.
- Convenient Subscription Service: The subscription model allows you to receive regular deliveries without the hassle of reordering, ensuring you never run out of tasty snacks.
- Customization: Users have the option to customize their snack preferences and exclude specific ingredients, ensuring that their snack box is personalized to their liking.
- Portion Control: Each snack is portioned individually, making it easy to indulge without overeating.
Cons:
- Subscription Commitment: Some users might find the requirement for a subscription commitment inconvenient if they prefer flexibility in their snack purchases.
- Limited Fresh Snacks: Graze focuses on dried snacks, which may not be appealing to those seeking fresh produce options.
- No Single-Purchase Option: While Graze primarily operates on a subscription basis, the lack of a single-purchase option might deter potential customers who wish to try the snacks without committing to a subscription.
User Experience:
Graze.com offers a user-friendly and intuitive interface that makes it easy to navigate and find desired snacks. The website provides detailed information about each snack, including ingredients, nutritional facts, and customer reviews, empowering users to make informed choices. The customization options allow for a tailored experience, ensuring that customers receive snacks they genuinely enjoy. The overall user experience is seamless and enjoyable, contributing to a positive snacking journey.
Pricing and Value for Money:
Graze offers different subscription plans at reasonable pricing tiers. The cost varies depending on the frequency and number of snacks per box. While some might deem it slightly more expensive than purchasing snacks from a local store, the convenience, quality, and variety of snacks provided by Graze make it a worthwhile investment for health-conscious individuals seeking delicious and nutritious alternatives.
Alternatives:
While Graze.com offers a unique snacking experience, there are a few notable alternatives worth considering. NatureBox and SnackNation are similar subscription-based services, providing a wide range of healthy snacks. Love with Food focuses on organic and natural snacks and also donates a meal to a food bank for each box sold. These alternatives offer different snack options and subscription models, allowing customers to explore different snacking experiences based on personal preferences.
Customer Service:
Graze.com provides excellent customer service, with a responsive support team readily available to address any issues or inquiries. Users can reach out to the support team via email or through the live chat feature on the website. Graze takes pride in ensuring customer satisfaction and goes the extra mile to promptly resolve any concerns.
Product Quality and Selection:
Graze maintains a high standard of product quality, sourcing ingredients from trusted and reputable suppliers. Snacks undergo a rigorous selection process, ensuring that only the finest and freshest options make it to the customers' snack boxes. With an extensive selection of snacks, ranging from sweet to savory, Graze caters to a wide range of taste preferences while offering innovative and unique flavor combinations.
Website Usability:
Graze.com showcases an intuitive and well-designed website, optimized for a seamless browsing experience. The website is easy to navigate, allowing users to browse snacks, customize their orders, and manage subscriptions effortlessly. The search functionality and filters help users find specific snacks, and the detailed product pages provide all the necessary information needed to make informed decisions.
Returns and Exchanges:
Graze.com has a straightforward and customer-friendly returns and exchanges policy. If a customer is dissatisfied with a snack received, they can contact customer service, and the issue will be promptly addressed. Graze prioritizes customer satisfaction and strives to provide a hassle-free return or exchange process.
Promotions and Discounts:
Graze regularly offers promotions and discounts, providing customers with a cost-effective way to enjoy their favorite snacks. These discounts can include introductory offers, referral programs, or seasonal promotions. By subscribing to Graze's newsletter or following their social media channels, customers can stay updated on the latest promotions and enjoy significant savings.
Reputation:
Graze.com has garnered a positive reputation in the snacking industry, known for their commitment to quality, variety, and nutrition. With a large customer base and positive reviews, Graze has established itself as a trustworthy and reliable brand, consistently delivering on its promise of providing wholesome and tasty snacks.
Payment Options:
Graze.com accepts various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. The flexibility in payment options ensures a smooth and secure checkout process for customers.
Loyalty Programs:
Graze.com offers a loyalty program where customers can earn points for their purchases. These points can be accumulated and redeemed for discounts or free snacks. The loyalty program is an excellent incentive for frequent snackers and rewards customers for their continued support.
Customer Reviews:
Customer reviews play a vital role in gaining insight into a company's products and services. On Graze.com, customers have the opportunity to provide feedback on individual snacks, contributing to an extensive review database. Overall, customers highly appreciate the taste, quality, and variety of snacks offered by Graze.
Community Involvement:
Graze.com actively engages in community involvement and charitable initiatives. They are committed to reducing food waste and have implemented eco-friendly packaging practices. Additionally, Graze partners with organizations fighting hunger, ensuring that for every Graze box sold, a donation is made to support those in need.
Shipping and Costs:
Graze offers reliable and efficient shipping services, ensuring that snack boxes are delivered in a timely manner. Shipping costs are included in the subscription fee, eliminating any additional expenses related to shipping. The subscription model allows customers to enjoy the convenience of regular deliveries without incurring extra costs.