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15% users rated Poor
5% users rated Average
10% users rated Very Good
15% users rated Excellent
Turning Grim Reviews into a Satisfying Surprise
As a cautious online shopper, I stumbled upon mixed reviews while searching for specific items on greatart.co.uk. Despite the somewhat negative feedback, I desperately needed 5 x Copic neutral grey refills ng00-04. With a bit of hesitation, I decided to take a leap of faith and place my order. To my surprise, the items arrived precisely 12 days later, shipped all the way from Germany via DHL. Although the postage cost me a little extra, around a fiver, the products were exactly what I needed. The website itself was user-friendly, but I must admit that the tracking feature failed to provide any updates, leaving me slightly anxious about the delivery status. Nonetheless, upon unboxing, I found all the refills to be in perfect condition, matching the correct colors as expected. Despite minor inconveniences with delivery costs and tracking issues, the quality of the products overshadowed these drawbacks. Consequently, I chose to deduct only one star based on the mentioned concerns. Reflecting on my experience, I concur with other customers regarding the high delivery expenses and the glitch in the tracking system. However, the satisfaction of receiving the right products promptly and in good condition outweighed any minor inconveniences. Would I give greatart.co.uk another chance? Absolutely! I would not hesitate to purchase from them again, always opting to pay by credit card for added security and peace of mind in case of any unforeseen issues. In the end, my journey with greatart.co.uk transformed initial skepticism into a delightful surprise, proving that sometimes, the most unexpected experiences can lead to the most satisfying outcomes.A Breath of Fresh Air: Exceptional Service at greatart.co.uk
I cannot help but share my delightful experience with the outstanding service provided by greatart.co.uk. From the moment I stepped into the store, I was greeted with warm smiles and genuine assistance. The staff's friendliness and knowledge truly set this establishment apart. During my visit, I was in search of an airbrush, a purchase I was unsure about. Thankfully, the Manager took the time to patiently address all my questions, sharing insightful advice that helped me make an informed decision. Their expertise and dedication to customer service were truly commendable. Moreover, the assistant who helped me with my purchases displayed a level of kindness and professionalism that made my shopping experience even more enjoyable. Their attentiveness and willingness to assist further underscored the exemplary service I received. I am already eagerly anticipating my next visit to greatart.co.uk, knowing that I can always rely on their exceptional team for all my artistic needs. Thank you for providing such a positive and memorable shopping experience!Unparalleled Quality, Hindered by Lengthy Delivery Times
Sharing my experience with greatart.co.uk, I was enamored by the sheer quality of their products. However, my excitement was dampened by the delivery time, which stretched to 7 to 10 days despite paying £4.95 for expedited service. This delay, coupled with a lack of upfront visibility on delivery timelines during the ordering process, left me dissatisfied. While the products are top-notch, the extended wait time has unfortunately steered me towards seeking alternatives for future purchases.Disappointed with Delivery Time and Customer Service at Great Art
After several disappointing experiences with Great Art, I feel compelled to share my thoughts. The delivery time for my orders has consistently fallen short of expectations. Each time I place an order, I brace myself for a long wait of 7-10 working days, despite expecting a quicker delivery from a UK-based store. My last order, in particular, tested my patience as it took over two weeks to arrive. When I reached out to inquire about the delay, I was met with further frustration. The response I received regarding the non-existent complaints department was disheartening. My query was met with an assurance that my complaint would be passed on to the "relevant department," without being provided with a direct contact method. The lack of transparency and communication left me feeling unheard and undervalued as a customer. Despite my loyalty, the unmet expectations and subpar customer service have driven me to seek alternative sources for my art supplies. While I appreciate the products offered, the overall experience has regrettably deterred me from engaging with Great Art in the future. I sincerely hope that this feedback will prompt improvements that benefit both the company and its valued customers.Transformed My Space with Disappointment: My Experience with GreatArt.co.uk
When I embarked on my journey to enhance my living space with a canvas and floating frame from GreatArt.co.uk, I envisaged a touch of elegance and sophistication. Unfortunately, what I received was a rollercoaster of frustration and disappointment. After eagerly placing my order, the long-awaited delivery finally arrived, sans any prior updates or tracking information. To my bewilderment, the courier carelessly handed over my prized possession to a neighbor, leaving me oblivious to its whereabouts. The lack of communication and transparency left me disheartened and irked. Upon unwrapping my eagerly anticipated canvas, my excitement quickly dissipated. The canvas, unfortunately, did not snugly fit the floating frame, undermining the aesthetic appeal I had envisioned for my space. The mismatch was a stark reminder of the unmet expectations and lackluster quality control. Despite my initial excitement and hope for a transformative experience, the underwhelming delivery process and product compatibility issues have left me with a sense of disillusionment. Regrettably, I have decided to part ways with GreatArt.co.uk, as the overall experience fell short of what I had anticipated.Good provide of supplies; employees is educated and useful…
My evaluation for greatart.co.uk The employees is educated and useful (not all the time pleasant, business-like perspective). The shop has the whole lot one wants, and when not one can order on-line. The one drawback to be addressed is that deliveries can take as much as 2 weeks to reach. The costs are similar to different locations and the vary of supplies in story is excellent, specifically pigments.A Brush with GreatArt: A Cautionary Tale
Reflecting on my experience with GreatArt.co.uk, I can't help but feel disappointed by the delayed delivery of my order. As an artist, timely delivery is crucial, and the 20-day wait for my supplies not only inconvenienced me but also impacted my clients. The additional frustration of having to chase down a tracking number, only to discover that my package was still languishing in the depot, was disheartening. The website's promise of a 7-10 working day delivery window was clearly not met in my case, and it left me questioning the efficiency of their chosen courier. Perhaps a change is in order, or as I humorously pondered, a renaming to "Late Art" wouldn't be entirely unwarranted. While my loyalty has been shaken, I'm hopeful that GreatArt.co.uk will take steps to address their delivery challenges, as I believe in second chances. However, for my next art supplies purchase, I'll be exploring alternatives like Jacksons, with the hope of a smoother and more reliable transaction.Redefining Art Shopping: A Message to GreatArt.co.uk
Embarking on a journey of artistic creation is soul-soothing, but the road to receiving your supplies shouldn't be riddled with bumps. My experience with GreatArt.co.uk unearthed both wonder and frustration. The allure of their products was undeniable; it spoke to my creative spirit, beckoning me to indulge in a world of colors and imagination. However, the allure quickly faded when the delivery mishaps unfolded. Two months and two orders in, a disheartening pattern emerged. Delays were not the only issue at hand; it was the unsettling mystery of where my parcels ended up. The first order, intended as a thoughtful gift, slipped through the cracks of inefficiency, only to surface mysteriously at a neighbour's doorstep. The second order mirrored this unsettling dance, journeying to an unknown house at the bottom of my street. In these moments of disappointment and inconvenience, the need for transparent communication and reliable courier services became glaringly apparent. As a loyal customer yearning for a seamless art shopping experience, I implore GreatArt.co.uk to reevaluate their logistical strategies. Providing customers with real-time tracking information and streamlining their delivery process can transform fleeting frustration into lasting loyalty. While the allure of GreatArt.co.uk's offerings may entice many, it is crucial to tread carefully, armed with the knowledge that their warehouse operates beyond UK borders. Clarity is key in empowering customers to make informed decisions before hitting the "Place Order" button. As the holiday season approaches, laden with the promise of gifting joy through art supplies, the urgency for reliable service amplifies. To fellow art enthusiasts seeking a sanctuary of promptness and efficiency, I echo the sentiment of the original reviewer and suggest exploring alternatives like Ken Bromley Art Supplies. Their commitment to swift deliveries via Royal Mail mirrors the urgency of our creative pursuits. May GreatArt.co.uk heed this call to elevate the art shopping experience, ensuring that every stroke of creativity is met with the seamless delivery it deserves. Together, let us paint a masterpiece of customer satisfaction, one parcel at a time.Exceptional Service Beyond Expectations
I am truly impressed with the exceptional service I received from greatart.co.uk. Despite facing a minor hiccup with a delayed delivery, the customer service team went above and beyond to rectify the situation promptly. Initially concerned about the reasons provided for the delay, I took matters into my own hands and discovered that the issue was not as described. However, what truly stood out to me was the swift response and genuine care demonstrated by the team when I reached out to them. Despite the challenges, they were understanding and proactive in resolving the issue to my satisfaction. From the ease of placing my order to the efficient handling of my inquiries, GreatArt has proven to be a company that values its customers and strives to deliver a positive experience. I appreciate their dedication and commitment to ensuring customer satisfaction, and I look forward to future interactions with GreatArt. Thank you for going above and beyond to make things right!Transforming First Impressions into Lasting Satisfaction with GreatArt.co.uk
Embarking on my maiden purchase journey with GreatArt.co.uk left me uncertain yet curious. As a newbie, the prospect of a 7-10 working day delivery timeline caught me off guard, but my lack of immediacy dulled its impact. The absence of order tracking and the revelation that packages journeyed from Germany nudged my anxiety a bit, amplified by similar concerns voiced in reviews. Yet, like a well-scripted narrative, my parcel graced my doorstep right on cue, adorned with precisely what I craved. The contents beamed quality and tailored perfection, resonating harmoniously with my expectations. As the experience unfolded, I noted the lesson of lead times, promising to dance with the clock for future endeavors. GreatArt.co.uk infused my debut order with seamless delight, carving a memory marked by surprises, timeliness, and satisfaction. In this digital age of fleeting impressions, GreatArt.co.uk seamlessly transforms uncertainties into firm trust, crafting an artistic tale punctuated with reliability and fulfillment.A Promise Broken: A Troubling Experience with greatart.co.uk
Embarking on my journey to find exceptional art supplies, I stumbled upon greatart.co.uk with high hopes. Placing my order on a crisp October day, I eagerly awaited the arrival of my goodies. Days turned into weeks, and yet, the parcel remained a distant dream, shrouded in uncertainty. The lack of communication from the company cast a shadow over my excitement. No emails to offer solace, no update on the whereabouts of my package. Desperation led me to dial their number, only to be met with a perpetual engaged tone, a barrier to resolve my growing unease. With no other choice, I penned my concerns in an email, hoping for a lifeline from the other end. Alas, my plea echoed in the digital void, met with silent indifference. Navigating to their website, a cruel irony unfolded - my order purportedly dispatched, yet devoid of any traceable footprints. As the days dwindled, so did my patience. A firm resolve now lingers within me - the ultimatum of 31st October looms overhead. Should my parcel or a semblance of acknowledgement fail to grace my doorstep, the last resort of raising a dispute with my card provider beckons, a bittersweet course of action in pursuit of justice. In the wake of this disheartening ordeal, I implore greatart.co.uk to introspect, to weave promises not of mere dispatches but of integrity and accountability. May my tumultuous tale serve as a beacon for change, urging swift resolutions and unwavering transparency in the realm of consumer trust.A True Gem with Speed Bumps: Unraveling My GreatArt.co.uk Experience
After eagerly placing an order for six items on GreatArt.co.uk, my initial excitement was somewhat dampened by the slow delivery times. While one item did manage to reach me within the promised 10 working days, the majority seemed to have gone astray in the delivery process - with YODEL taking the brunt of the blame. Despite my frustration, the customer service team at GreatArt.co.uk proved to be understanding and proactive in attempting to rectify the situation. As I voiced my concerns about the extended delivery period, the explanations provided by the team did shed some light on the logistics involved. It was pointed out that the new estimated timeframe, which exceeded the initial expectation, was technically only a few days overdue. Reflecting on this, I realized the complexity of shipping processes and the multiple factors at play beyond mere distance. Though the delay tested my patience, I appreciated the empathy shown by GreatArt.co.uk's staff. Their efforts to communicate and address the situation helped me gain a better understanding of the challenges faced in the shipping industry. While the extended 16-day journey from London to Glasgow seemed excessive at first glance, the constraints of working days and varying modes of transportation offered a fresh perspective. In conclusion, while my experience with GreatArt.co.uk was marred by prolonged delivery times, the sincerity and efforts of the customer service team in handling the situation left a positive impression. Despite the initial hiccups, their commitment to resolving issues and providing clarifications demonstrated a dedication to customer satisfaction. It's a testament to the brand's integrity and willingness to address challenges transparently.Exceptional Service and Lightning-Fast Delivery!
As an art enthusiast, finding the perfect online art supply store is crucial. Recently, I stumbled across greatart.co.uk and was impressed by their competitive prices. Excitedly adding a plethora of items to my cart, I eagerly proceeded to check out, only to encounter a hiccup with the online payment system. A banner popped up, indicating that some items were unavailable, leaving me puzzled. Despite my initial frustration, I decided to give their customer service a call to resolve the issue. Unfortunately, my attempts were met with limited success, as I could only reach the London store through the provided contact options. The representative I spoke to was unable to assist with my online payment problem, which left me feeling slightly disappointed. Thankfully, my art supply woes were not meant to last! Turning to Jackson Art as an alternative, I was pleasantly surprised by their outstanding service. Not only was I able to swiftly place my order over the phone, but I also enjoyed the convenience of next-day delivery for a mere 0.95p. Their efficiency and customer-centric approach truly saved the day, turning what could have been a frustrating experience into a seamless and enjoyable one. In the world of online shopping, exceptional service and rapid delivery are the cornerstones of a great customer experience. Jackson Art exceeded my expectations, proving to be a reliable partner for all my artistic endeavors. Thank you for your outstanding service - you've gained a loyal customer in me!Overcoming Hurdles: A Customer’s Journey with GreatArt
Embarking on a quest to purchase art supplies online, I found myself navigating through the digital aisles of greatart.co.uk. However, what was supposed to be a simple shopping experience turned into a labyrinth of challenges. Hours seemed to blend together as I attempted countless times to place an order, only to be met with technical difficulties on the website. The frustration mounted as the authentication process for my card failed to generate the necessary code, hindering my progress further. Desperate for assistance, I turned to the option of reaching out via phone, only to be met with continuous voicemails wishing me a Merry Christmas – a kind gesture, but not what I needed at that moment. The inability to connect with a real person left me stranded in a sea of digital disarray. As a last resort, I tried to email my order, but even that route was fraught with obstacles. Copying and pasting became an impossible task, adding another layer of complexity to an already arduous journey. To top it off, my email woes culminated in a blockade from Microsoft due to a full storage, leaving me unable to send or receive vital messages. While the allure of the art supplies beckoned, the hurdles of ordering from greatart.co.uk remained a significant roadblock. Despite my best efforts, the experience left me feeling disheartened and exasperated. In the midst of these challenges, one thing became clear - the need for improvement in the customer service realm. A seamless and efficient contact system is the vital key to unlocking customer satisfaction and loyalty. As I reflect on my ordeal, I can't help but hope for a smoother, more streamlined experience in the future. GreatArt, your artistry in serving customers is just as important as the products you offer. Let's paint a better picture together.Exceptional Quality Makes Every Wait Worth It
As a dedicated art enthusiast, I can attest to the incredible quality of products offered by greatart.co.uk. While I initially shared concerns about delivery times, it soon became evident that the exceptional craftsmanship of each item made every wait worth it. Despite the lengthier delivery period, the exquisite attention to detail in each art supply surpassed my expectations. The intricate designs and top-notch materials truly highlighted the dedication of the artisans behind each piece. The delay in delivery only served to build anticipation for the outstanding quality that awaited me. Although I initially questioned the extended delivery times, my patience was richly rewarded with products that were nothing short of spectacular. The beauty and precision of each item reflect a level of craftsmanship that is truly unparalleled in the art supply industry. In conclusion, while the delivery times may have been longer than anticipated, the exceptional quality of the products from greatart.co.uk has solidified my loyalty as a customer. I eagerly await each package, knowing that the stunning art supplies within will inspire my creativity for years to come.No Results Found
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{{{reviewBody}}}Introduction
GreatArt.co.uk is an online art supplies store that offers a wide range of products for artists of all skill levels. With over 50,000 products available, including paints, brushes, canvas, and drawing tools, GreatArt.co.uk aims to be a one-stop-shop for all your artistic needs. In this comprehensive review, we will delve into various aspects of the website, such as user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
Pros:
- Extensive product selection with over 50,000 items
- Competitive pricing compared to other art supplies stores
- Easy to navigate website with clear categories and search functionality
- Responsive and helpful customer service
- High-quality products from reputable brands
Cons:
- Shipping costs can be high for certain orders
- Limited promotions and discounts available
User Experience
GreatArt.co.uk provides a user-friendly experience with its well-organized website. The homepage features a clear navigation menu, allowing users to easily browse through different product categories such as paints, brushes, canvas, and more. The search functionality is efficient, enabling users to find specific items quickly. Additionally, the website is responsive across different devices, ensuring a seamless experience for users on desktops, tablets, and mobile phones.
Pricing and Value for Money
GreatArt.co.uk offers competitive pricing for its vast range of art supplies. Prices are often lower compared to other online retailers, making it an affordable choice for artists on a budget. The website also offers a price match guarantee, ensuring customers get the best value for their money. While some shipping costs can be high, the overall pricing and value for money provided by GreatArt.co.uk are commendable.
Customer Service
GreatArt.co.uk prides itself on its responsive and helpful customer service. The website provides multiple channels of communication, including email and phone support, allowing customers to get assistance with their queries and concerns. The customer service team is knowledgeable and strives to provide prompt resolutions to any issues that may arise.
Product Quality and Selection
The product quality offered by GreatArt.co.uk is exceptional. The website partners with renowned art supply brands, ensuring that customers receive high-quality materials for their artistic endeavors. The selection of products is vast, catering to various art forms and techniques. From student-grade supplies to professional-grade materials, GreatArt.co.uk covers a wide range of options to meet the needs of artists at different skill levels.
Website Usability
The website's usability is one of its strengths. The layout is well-structured, with clear navigation and intuitive design. Finding and adding products to the shopping cart is a seamless process, and the website provides detailed product descriptions and images to aid in the decision-making process. The checkout process is straightforward, ensuring a hassle-free experience for customers.
Returns and Exchanges
GreatArt.co.uk has a customer-friendly returns and exchanges policy. In case of any issues with the received products, customers can contact the customer service team within a specified timeframe to initiate returns or exchanges. The website provides clear instructions on how to proceed, making the process efficient and convenient for customers.
Promotions and Discounts
While GreatArt.co.uk may not have frequent promotions or discounts, the website occasionally offers special deals and sales. Customers can sign up for the newsletter to receive updates on upcoming promotions and discounts. The website also has a clearance section where customers can find discounted items, allowing them to save money on their purchases.
Reputation
GreatArt.co.uk has built a strong reputation among artists and customers alike. With years of experience in the industry, the website has gained trust and recognition for its quality products and excellent customer service. Positive reviews and testimonials from satisfied customers further attest to the reputation of GreatArt.co.uk as a reliable source for art supplies.
Payment Options
GreatArt.co.uk offers a range of payment options to cater to different customer preferences. Customers can make payments using credit/debit cards, PayPal, or bank transfers. The website ensures secure transactions, protecting customer data and providing peace of mind during the checkout process.
Loyalty Programs
At present, GreatArt.co.uk does not offer a dedicated loyalty program. However, the website occasionally runs special promotions and discounts for loyal customers, rewarding them for their continued support.
Customer Reviews
Customer reviews play a crucial role in helping potential buyers make informed decisions. GreatArt.co.uk has a dedicated review section where customers can share their experiences and provide feedback on the products purchased. This transparency allows prospective customers to gain insight into the quality of products and overall satisfaction of previous purchasers.
Community Involvement
GreatArt.co.uk actively engages with the art community by participating in various events, exhibitions, and collaborations. The website often promotes the work of artists and encourages community involvement through its blog and social media channels. This commitment to fostering and supporting the art community showcases GreatArt.co.uk's dedication beyond being just an online art supplies store.
Shipping and Costs
GreatArt.co.uk offers reliable and efficient shipping services. The website provides detailed information on shipping costs and estimated delivery times based on the customer's location. Shipping costs can vary depending on the size and weight of the items ordered. While shipping costs may be higher for certain orders, customers benefit from the website's extensive product selection and reliable delivery service.
In conclusion, GreatArt.co.uk is a reputable online art supplies store that offers a vast selection of high-quality products at competitive prices. With its user-friendly website, responsive customer service, and commitment to customer satisfaction, GreatArt.co.uk provides a valuable platform for artists and art enthusiasts to explore and purchase their artistic materials.