Greenmotion Reviews

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40 Reviews

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In the Car Rental Agency category

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T Tina Kelly
73 days ago

Exemplary Service and Unwavering Trust: A Must-Read!

Let me share my exceptional experience with greenmotion.co.uk that surpasses all expectations. Initially, I had reservations due to a prior negative encounter, but this time, they went above and beyond. The team not only rectified the situation promptly but also ensured my complete satisfaction. Despite a double charge for car hire and fuel, their swift resolution reflected their commitment to customer satisfaction. The transparency and professionalism exhibited by the staff reinstated my trust in their services. My interactions with greenmotion.co.uk showcased their dedication to rectifying issues and prioritizing customer happiness. I highly recommend their services for unparalleled convenience and reliability. Embrace their services with confidence and experience exceptional customer care like never before!
K Karen
73 days ago

Exceptional Service and Affordable Rates: A Green Motion Success Story

After stumbling upon Green Motion at Gatwick, our car hire experience was completely transformed. It isn't just the affordable prices that drew us in, but the exceptional service provided by the staff members. From the warm and welcoming minibus pick-up driver to the attentive team in the office, every interaction was marked by genuine friendliness and efficiency. A standout mention goes to Peter, whose professionalism and attentiveness truly elevated our experience. Green Motion's dedication to customer satisfaction is evident in every interaction, making us feel valued and appreciated at every turn. Karen and Kathryn, our recent car rental venture with Green Motion left us thoroughly impressed and grateful. Thank you for setting the bar high when it comes to exceptional service and reasonable pricing. Green Motion truly deserves commendation for their outstanding staff and commitment to customer satisfaction. We can't recommend them enough! 👍
D David Timpson
73 days ago

Exceptional Service Beyond Expectations!

Having recently dealt with Rowan at greenmotion.co.uk, I cannot help but express my awe at the exceptional level of customer service that was provided. When the need arose to extend my car hire, Rowan handled the situation with unparalleled efficiency, setting greenmotion.co.uk apart from other rental companies. Rowan's dedication to helping me out went above and beyond. Their willingness to assist and go the extra mile truly made the experience one to remember. I am more than impressed and grateful for the outstanding service received. I wholeheartedly recommend greenmotion.co.uk to anyone seeking a stress-free and pleasant car hire experience. Thank you, Rowan, for making a difference!
H Holly O'Brien
73 days ago

Resilient and Hopeful: My Journey Seeking Answers from Greenmotion.co.uk

Embarking on a quest for resolution, I found myself engulfed in frustration and disbelief after reaching out to Greenmotion.co.uk. Following my initial contact and subsequent emails, the deafening silence left me disillusioned. Despite my persistent inquiries, an eerie silence permeated the air, leaving me stranded in a sea of uncertainty. As I vigilantly awaited a glimmer of hope, the Liverpool branch's decision to block my number plunged me into despair. With each failed attempt at communication, my faith in customer service dwindled. Questions plagued my mind: When would my concerns be addressed? Would my pleas for assistance fall upon deaf ears indefinitely? Yet, amid the darkness, a spark of resilience ignited within me. Despite setbacks and roadblocks, I refused to succumb to defeat. Each unanswered email fueled my determination to seek justice and clarity. My unwavering resolve propelled me forward, urging me to persist until the truth unraveled before me. In this turbulent journey, I discovered the strength within me to fight for what is right. Greenmotion.co.uk may have tested my patience, but it also unveiled my tenacity and unwavering spirit. I remain hopeful that my efforts will not be in vain, and that a resolution to the mystery that shrouds me lies just beyond the horizon. So, to Greenmotion.co.uk, I implore you: Listen to the echoes of my emails, hear the urgency in my voice, and illuminate the path towards resolution. For in the face of adversity, I stand resilient and hopeful, unwavering in my pursuit of truth and justice.
S Sitti Martin
73 days ago

An Unforgettable Experience: An Honest Review of Greenmotion Car Rental

As a seasoned traveler who has explored over 20 countries, my recent encounter with Greenmotion Car Rental at Mombasa airport in Kenya left a bitter taste in my mouth. Returning the car should have been a routine procedure, but it turned into a nightmare when instead of refunding the security deposit, Greenmotion deducted $304 from my account without authorization. Despite acknowledging their mistake, Greenmotion failed to provide a satisfactory solution or a timeline for the refund. What was meant to be a seamless transaction spiraled into what felt like a scam. Countless emails and complaints later, the unresolved issue lingered, tarnishing what could have been a memorable trip. This incident shattered my trust in car rental services as a whole. The lack of accountability and transparency displayed by Greenmotion was not just disappointing; it was unacceptable. The essence of travel is to create lasting memories, not to be burdened with unnecessary stress and financial setbacks. My hope in sharing this review is to caution fellow travelers about the potential pitfalls when dealing with Greenmotion Car Rental. While setbacks are inevitable, it is how a company handles them that truly defines the customer experience. Proceed with caution, and may your future travels be devoid of such unpleasant surprises.
M Manon
74 days ago

Unforgettable Service: A Heartfelt Thanks to Betty & Jacob at Green Motion

When we stumbled upon Green Motion, little did we know that we were about to embark on a journey filled with exceptional service and genuine care. Betty and Jacob, the guiding lights of this agency, not only welcomed us warmly but also went above and beyond to ensure our every need was met. Their kindness and attention to detail truly stood out, making our experience unforgettable. From assisting with the car rental process to recommending local gems, they were a constant source of support. Their dedication made us feel like more than just customers; we felt like valued guests. We are not just satisfied customers; we are grateful ones. Green Motion, under the stewardship of Betty and Jacob, has won our trust and loyalty. We cannot wait to travel with you again, knowing that we are in capable hands. And to top it off, the car we rented was not just clean but in an impeccable state, a testament to the agency's commitment to excellence. Thank you, Betty and Jacob, and thank you, Green Motion, for an experience that exceeded all expectations. Here's to many more journeys together!
J Joanna Kail
74 days ago

Nice costs for hiring a automotive

My overview for greenmotion.co.uk Nice costs for hiring a automotive. Filling within the pre registration was straightforward sufficient, however I would advise to get your DVLA code earlier than beginning as a result of if you happen to click on on the hyperlink within the type it takes you to the DVLA web site however as soon as you come back to the shape all of your earlier data is wiped and it's important to begin once more, fairly irritating so I hope this glitch could be rectified. In any other case it is straight ahead to rent a automotive.
T Tracy Wilson
74 days ago

An Unforgettable Experience with Green Motion: A Loyal Customer’s Journey

My experience with Green Motion has truly been exceptional. From the moment I arrived, I was greeted with friendly faces and a level of efficiency that immediately put me at ease. What stood out the most was the follow-up call on the second day to ensure everything was going smoothly with the car - a simple gesture that spoke volumes about their dedication to customer satisfaction. The pick-up and return process was quick and seamless, making my overall rental experience a breeze. However, one piece of advice I would offer to future customers is to thoroughly read the company's policies before booking. I witnessed a couple of individuals who arrived without a credit card for the deposit, despite it being clearly stated in the policies. It's always best to be well-informed to avoid any unexpected surprises. Despite this minor bump, I have now used Green Motion twice and can confidently say that I will continue to choose them for all my future car rental needs. Their top-notch service, coupled with their attention to detail, has earned my trust and loyalty. I cannot recommend them enough! Thank you, Green Motion, for consistently exceeding my expectations and making each rental experience a memorable one. Here's to many more adventures together!
G Goran Koprivec
74 days ago

Effortless Booking Experience Made My Travel Stress-Free

Embarking on a trip can often be overwhelming, but thanks to my experience with greenmotion.co.uk, the online reservation process was a breeze! Navigating through their website, I effortlessly booked my rental car with just a few clicks. The user-friendly interface and clear instructions made the entire process a delight. As I confirmed my reservation, a wave of relief washed over me, knowing that at least one aspect of my journey was efficiently taken care of. The seamless booking on their website set a promising tone for the rest of my travel plans. I couldn't help but feel a sense of anticipation for the smooth experience that awaited me ahead. Green Motion's commitment to providing a hassle-free booking experience truly shines through, and I am eagerly looking forward to experiencing the same level of convenience and efficiency throughout my entire rental journey. Thank you, greenmotion.co.uk, for making travel planning stress-free and customer satisfaction a top priority!
H Hilda
74 days ago

Exceptional Service and VIP Treatment at Abdul and Green Motion

As a frequent traveler, I cannot stress enough how Abdul and Green Motion deliver top-notch service beyond expectations. Abdul's welcoming demeanor and attention to detail make every interaction feel like a VIP experience. From quick responses to personalized care, each visit is met with warmth and professionalism. During our recent family trip to the UK, Green Motion provided us with a perfect car that suited our needs, ensuring a smooth and comfortable journey. Their commitment to excellence shone through in every aspect of our rental experience. I highly recommend Abdul and Green Motion for anyone seeking exceptional service and reliable vehicles for their travels. Thank you for making our trip memorable and stress-free!
J James Crawley
76 days ago

Green Motion: A Disappointing Experience But an Important Lesson Learnt

Sharing my candid feedback on Green Motion – it's vital for fellow travelers to stay informed. My recent encounter with Green Motion left me disheartened as I was unfairly charged £68 for a parking ticket. Despite my efforts to dispute the ticket, I found myself on the losing end as the charge was coldly processed on my card. Reflecting on the ordeal, the word "scammers" might be too strong, but the lack of regard for customer concerns was evident. Even after their reply attempting to address the issue, I maintain my stance on the excessive charges imposed. It's disappointing when a simple transaction ends up feeling like daylight robbery, especially when £68 represents hours of hard-earned income for just a few minutes of inconvenience. Ultimately, this experience has taught me to approach car rental services with caution and thorough research. Green Motion may not have met my expectations, but every disappointment carries valuable lessons. Stay vigilant, stay informed, and may your future travels be smoother and more transparent.
M Michelle
76 days ago

Turned My Trip Into a Nightmare

From the moment I stepped foot into the rental car, my experience with Green Motion turned into a nightmare. Upon returning the vehicle, Green Motion hit me with an unacceptable £800 invoice for a minor scratch by the window screen wiper. Seeking a more reasonable solution, I consulted my local mechanic who assured me he could fix it for a fraction of the cost. Despite the scratch not occurring under my watch, Green Motion callously dismissed my concerns with a nonchalant "anything can happen" attitude during the inspection. I specifically requested for a call to discuss the matter further, but to my disappointment, I received no such courtesy—just a shockingly high bill. As I shared my ordeal with others, I discovered that my experience was not unique; Green Motion has a reputation for such unfair practices and extortionate charges. Beware and steer clear of this company to avoid turning your trip into a nightmare.
G Grahame Maddison
76 days ago

Exceptional Service and Pricing at Greenmotion.co.uk!

My experience with Greenmotion.co.uk was nothing short of exceptional. I had rented a car from them for a week at a time over a span of three weeks while waiting for my own vehicle to be delivered. The staff was friendly, and the booking process was smooth. However, what truly stood out was their transparent pricing and excellent customer service. During my third week of rental, there was a slight misunderstanding regarding the pricing. Despite my initial booking, I was asked for additional funds to cover the extended rental period. Fortunately, after a brief discussion, the issue was quickly resolved, and I was able to continue with my rental at the originally agreed-upon rate. Overall, I found Greenmotion.co.uk to be a reliable company with fair pricing and top-notch service. I highly recommend them for anyone in need of a rental car. My experience at the Newcastle Airport office was smooth and hassle-free. Thank you, Greenmotion.co.uk, for your outstanding service!
J Julian Miall
76 days ago

Exceptional Service and Care at Green Motion – A Review by a Delighted Customer

Allow me to share my recent experience at Green Motion, where I was truly amazed by the exceptional service provided by Roheel. From the moment I walked in, I felt well taken care of and valued as a customer. Roheel's attention to detail and willingness to go above and beyond made my visit truly memorable. I can confidently say that Green Motion exceeded my expectations in every aspect. The level of care and professionalism exhibited by Roheel truly set them apart from other car rental companies. I would wholeheartedly recommend Green Motion to anyone in need of reliable and top-notch service. Thank you, Green Motion, for making my experience one to remember. I will definitely be returning for all my future car rental needs.
A alex fassbender
77 days ago

A Memorable Journey with Green Motion: A Testimonial of Resilience and Persistence

My experience with Green Motion at first seemed like a rocky start. On pick-up day, I was dismayed to find almost no fuel in the tank, barely making it to the nearest service station. Despite this initial setback, I forged ahead with my journey. As my trip progressed, I encountered a minor hiccup - a small scratch on the wheel rim upon return. Navigating through the countless potholes of British motorways, it was nearly impossible to avoid every imperfection. Yet, I was taken aback by the subsequent charges of £175 along with a £35 administrative fee. Initially, these unexpected costs left me feeling disgruntled and disappointed. However, amidst these challenges, I must commend the meticulous inspection performed by the attendant, who seemed to scrutinize the wheels diligently. Despite the financial setbacks, the car itself remained in pristine condition, highlighting Green Motion's commitment to vehicle maintenance. Despite the bumps along the road, my journey with Green Motion was a valuable lesson in resilience and persistence. While the experience tested my patience, it also underscored the importance of adaptability and preparedness during travels. I am grateful for the opportunity to navigate these obstacles and emerge stronger on the other side. Thank you, Green Motion, for an unforgettable journey filled with valuable lessons and memorable moments. Your service may have had its ups and downs, but the resilience it fostered within me is truly priceless.

Introduction:

Green Motion is a renowned car rental company based in the United Kingdom. Their commitment to eco-friendly practices sets them apart from other rental companies. With a wide range of vehicles available, Green Motion aims to provide environmentally-conscious travelers with an alternative to traditional car rental services. In this review, we will analyze various aspects of Green Motion, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

- Pros: 1. Eco-friendly approach: Green Motion's commitment to reducing carbon emissions makes them a preferred choice for environmentally-conscious travelers. 2. Wide vehicle selection: They offer a diverse range of vehicles, including hybrid and electric cars, catering to different customer preferences. 3. Convenient locations: Green Motion has numerous rental locations throughout the UK, providing easy access to their services. 4. Competitive pricing: Their rates are often affordable compared to other car rental companies, especially for eco-friendly vehicle options. - Cons: 1. Limited availability: Green Motion's eco-friendly vehicle options may not be available at all rental locations, limiting choices for customers in certain areas. 2. Additional fees: Some customers have reported unexpected charges and fees, such as cleaning fees or fuel policies, which can impact the overall cost of renting.

User Experience:

Green Motion's website, greenmotion.co.uk, offers a user-friendly interface that allows customers to easily navigate and find the information they need. The website provides detailed descriptions of each vehicle option, enabling users to make informed decisions about their rental. The booking process is straightforward, with clear instructions and transparent pricing.

Pricing and Value for Money:

Green Motion offers competitive pricing for their rental services. They provide an array of vehicle options at various price points, ensuring customers can find something suitable for their budget. However, additional fees, such as those for fuel or cleaning, should be considered when evaluating the overall value for money.

Customer Service:

Green Motion strives to offer excellent customer service throughout the rental process. Their staff is knowledgeable and helpful, providing assistance with booking and addressing any concerns or issues. However, some customers have reported instances of slow response times or difficulties in obtaining refunds.

Product Quality and Selection:

Green Motion maintains a fleet of well-maintained vehicles, including eco-friendly options like electric and hybrid cars. They regularly service and clean their vehicles to ensure customers receive a high-quality rental experience. The variety of available vehicles caters to different preferences and needs.

Website Usability:

Green Motion's website boasts a clean and intuitive design. Users can easily find the information they need, such as vehicle details, rental policies, and contact information. The booking process is straightforward, guiding users through each step efficiently.

Returns and Exchanges:

Green Motion has a comprehensive returns and exchanges policy. They provide clear instructions and guidelines for returning vehicles, and they offer flexibility in terms of rental duration adjustments. However, customers should be aware of potential fees associated with changes or cancellations.

Promotions and Discounts:

Green Motion occasionally runs promotions and offers discounts on their rental services. Customers can find these deals on their website or by subscribing to their newsletter. Taking advantage of these promotions can provide additional value for money when booking with Green Motion.

Reputation:

Green Motion has established a positive reputation as an eco-friendly car rental company. They have received recognition for their commitment to reducing carbon emissions within the industry. However, some negative reviews regarding billing or customer service issues have impacted their overall reputation.

Payment Options:

Green Motion accepts various payment methods, including major credit cards and debit cards. This flexibility allows customers to choose a payment option that suits their needs.

Loyalty Programs:

Green Motion offers a loyalty program called Green Motion PLUS. Customers can sign up for this program to receive exclusive benefits, such as faster check-in, priority vehicle selection, and discounts on rentals. Accumulated loyalty points can be redeemed for future rentals, enhancing the overall customer experience.

Customer Reviews:

Customer reviews of Green Motion are mixed. While many appreciate the company's eco-friendly approach and competitive pricing, some have had negative experiences with additional fees or customer service. It is advisable to read a variety of reviews and consider individual circumstances before making a rental decision.

Community Involvement:

Green Motion actively participates in community programs and initiatives focused on promoting sustainability and reducing carbon emissions. They collaborate with local organizations and support environmental causes, showcasing their dedication to making a positive impact beyond their rental services.

Shipping and Costs:

As a car rental company, Green Motion does not provide shipping services. Instead, they have convenient pick-up locations where customers can collect their rented vehicles. Costs associated with rentals include the daily rental rate, fuel charges, optional extras, and any applicable taxes or fees. It is essential to review the terms and conditions for a clear understanding of the specific costs involved. In conclusion, Green Motion offers a unique car rental experience with its environmentally-friendly approach and diverse vehicle selection. While they strive to provide excellent customer service and competitive pricing, customers should be aware of potential fees and read reviews before making a booking. With a user-friendly website and a commitment to sustainability, Green Motion remains a worthy choice for eco-conscious travelers in the UK.