Users Voice for Grohe

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Grohe
Grohe Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Jun 2019

Last updated by on 09 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.3 3.6 1.7 2
Feb 2023 5 1.8 5 5 5 1
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

grohe.ru

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Detailed Grohe Review by

Introduction

Grohe.ru is a leading online retailer of bathroom and kitchen fixtures, providing high-quality and stylish products to customers in Russia. The site offers a vast range of products, including faucets, showers, bath accessories, and more, from the renowned brand, Grohe. With an intuitive interface, competitive pricing, and excellent customer service, Grohe.ru has become the go-to destination for buyers looking for premium home improvement products.

Pros and Cons

Pros:
  • Extensive selection of high-quality products from one of the best brands in the industry
  • Easy-to-navigate website with a user-friendly interface
  • Competitive pricing and unbeatable value for money
  • Excellent customer service and prompt responses to queries and complaints
Cons:
  • Shipping costs can be high, especially for orders under a certain threshold
  • Visually unattractive website design
  • No detailed product descriptions or images, making it difficult for customers to make informed decisions

User Experience

Grohe.ru provides a smooth and hassle-free purchasing experience for buyers. The interface is user-friendly and straightforward, with clear navigation menus and fast loading speeds. The search bar feature allows buyers to find exactly what they're looking for, while the product listing pages display the prices and essential details of each product. Customers can also track their orders and view past purchases in the account section.

Pricing and Value for Money

Grohe.ru offers competitive pricing on all products, with frequent sales and promotions that provide unbeatable value for money. Customers can also sign up for the newsletter to receive exclusive deals and promo codes.

Alternatives

Some of the main competitors of Grohe.ru in the bathroom and kitchen fixtures market are Leroy Merlin, OBI, and IKEA. However, Grohe.ru stands out due to its superior product quality, vast selection, and excellent customer service.

Customer Service

Grohe.ru offers top-notch customer service, with a dedicated team of representatives available to assist customers with any queries or complaints. The customer support team can be reached via phone or email, and responses are provided promptly.

Product Quality and Selection

As a seller of Grohe products, Grohe.ru offers some of the best bathroom and kitchen fixtures in the market. The quality of products is second-to-none, with each product manufactured with strict quality control measures. The selection of products is vast, ensuring that customers can find products that suit their specific requirements.

Website Usability

The website is simple and user-friendly, with intuitive navigation menus and a search bar that allows customers to find products easily. The site also boasts fast loading speeds and a mobile-responsive design, ensuring that customers can access the site on their mobile devices.

Returns and Exchanges

Grohe.ru allows customers to return products within 30 days of purchase if they are not satisfied with the product. The product must be in its original condition and packaging. However, customers are responsible for the return shipping costs.

Promotions and Discounts

Grohe.ru frequently runs promotions and discounts on selected items, providing customers with unbeatable value for money. Customers can also sign up for the newsletter to receive exclusive deals and promo codes.

Reputation

Grohe.ru has an excellent reputation in the market, with a high level of customer satisfaction and positive reviews. Customers praise the quality of products, competitive pricing, and excellent customer service.

Payment Options

Grohe.ru accepts various payment options, including credit and debit cards, online transfers, and cash on delivery.

Loyalty Programs

Grohe.ru does not offer any loyalty programs for customers.

Customer Reviews

Customers have left positive reviews on the website, praising the quality of products and excellent customer service.

Community Involvement

Grohe.ru does not have any significant community involvement initiatives.

Shipping and Costs

Grohe.ru ships products across Russia, and the shipping costs are calculated based on the weight, size, and delivery location. The site offers free shipping for orders above a certain threshold. However, shipping times may vary depending on the delivery location.