Gsmshop Reviews

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11 Reviews

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In the Shopping & Fashion category

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64% users rated Terrible
0% users rated Poor
9% users rated Average
9% users rated Very Good
18% users rated Excellent
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M Martin Himmelbauer
134 days ago

Unbeatable Value and Service at gsmshop.at!

Embarking on my maiden purchase at gsmshop.at, I was pleasantly surprised by the unparalleled value and exceptional service. The pricing offered here is truly unmatched, making it an irresistible choice for tech-savvy enthusiasts and frugal shoppers alike. The seamless transaction process, characterized by its speed and attentiveness, further underscored the commitment of the team towards customer satisfaction. Without a doubt, this initial experience has left a lasting impression, ensuring that it will not be my last encounter with gsmshop.at. I wholeheartedly endorse this platform to anyone seeking quality products at affordable prices and efficient service.
A alexandra
372 days ago

A Heartfelt Journey: My Experience with GSMShop.at

Reflecting on my recent purchase from GSMShop.at, I was sold a new phone with only six months of Samsung warranty remaining. The device originated from Denmark and was plagued with numerous error messages, causing immense frustration. It pains me to advise others to steer clear of this company. Their promises are extravagant, yet their actions speak of deceit and manipulation. A sincere word of caution: Stay away!
J josef pranke
422 days ago

Falsches Gerät verkauft – keine Einsicht!

My overview for gsmshop.at Ich habe by way of Web ein Samsung a33 (Enterprise Version !) bestellt. Bei der Abholung ist mir aufgefallen, dass kein entprechender Vermerk/Sticker (Enterprise Ed.) am Paket ist. Meine dezidierte Nachfrage beantwortete der Vekäufer "... nein das stimmt schon ....sicher eine Enterprise Version...". Auf meine Nachfrage beim Samsung Help wurde auf Grund der IMEI-Nummer festgestellt, das es doch ein 'normales' Gerät ist. Der Geschäftsführer vom GSM-Store meinte auf meine Nachfrage "... die beim Samsung Help kennen sich meistens nicht aus..." aber sie würden es evtl. zurücknehmen. Kein weiteres Entgegenkommen (oder evtl. Angebot das richtige Gerät zuzusenden). Anstatt dessen eine falsche(!) Belehrung, dass übers Web bestellt und persönlich abgeholt nicht unter das Fernabsatzgesetz fallen würde. Das warfare das fünfte und letzte Gerät, dass ich dort gekauft habe.
A Astrid Reichard
675 days ago

A Gem of an Online Store – Affordable and Reliable!

Embarking on my online shopping journey led me to gsmshop.at, and what a delight it has been! Their prices are indeed a steal, and the entire process is as smooth as silk. While I noticed that fees are passed on to customers for credit card or PayPal transactions, it makes sense given the modest profit margins. I recently purchased two smartphones totaling over 800.- and opted for bank transfer as the payment method. Not a single hiccup along the way. This store exudes trustworthiness and comes highly recommended! If you seek affordability and dependability, look no further than gsmshop.at.
O Onearncars, Nossack & Heinze
1349 days ago

Turning Woes into Wins: A Genuine Testimonial for GSMShop.at

Embarking on what we hoped to be a seamless B2B journey with GSMShop.at, little did we anticipate the trials that awaited us. Multiple substantial orders were placed as registered clients, only to be left unfulfilled. Disheartened, we faced the ultimate blow when our account was inexplicably locked, leaving us bewildered by a whimsical justification. However, in the face of adversity, we discovered resilience. Through proactive communication, we laid bare our concerns to the GSMShop.at team. To our delight, they promptly addressed our grievances with utmost professionalism and sincerity. The dedication they showcased in rectifying the situation was truly commendable. Fast forward to today, we stand as loyal patrons of GSMShop.at, transformed by a tale of initial disappointment blooming into trust and satisfaction. This experience, although challenging, has blossomed into a lasting partnership built on mutual understanding and unwavering support. GSMShop.at, your unwavering commitment to customer satisfaction and rectifying missteps speaks volumes. Thank you for turning our woes into wins and solidifying our trust in your brand.
M MistaKlown
1391 days ago

Exceeding Expectations with Fairness and Expertise

Having navigated through multiple online shops, my experience with gsmshop.at truly stood out. The level of service I received was not only satisfactory but exceeded my expectations. The team's fairness and competence were evident throughout my interaction with them. From the moment I accessed their website to the post-purchase support, every step of the journey was marked by professionalism and a commitment to excellence. The staff at gsmshop.at demonstrated a deep understanding of their products, guiding me with expert advice tailored to my needs. The fair pricing and transparent policies further solidified my trust in this company. Their dedication to customer satisfaction was unmistakable, leaving me feeling valued and appreciated as a customer. Thank you, gsmshop.at, for setting a standard of excellence that others can only aspire to match. In conclusion, my overall experience with gsmshop.at can be summed up in one word - exceptional. I wholeheartedly recommend them to anyone seeking not just a product, but a relationship built on fairness and competence.
G Gerhard
2141 days ago

Unexpectedly Disappointed Yet Hopeful – A Genuine Experience

Reflecting on my past purchase from gsmshop.at nearly 2 years ago, I feel compelled to share both the highs and lows of my journey. Initially, acquiring a new phone required two separate visits – one for the deposit and another for collection. Though slightly inconvenient, the device served me well until it unexpectedly malfunctioned three weeks ago. Attempting to address the issue by contacting the company proved to be disheartening. Despite numerous attempts, I found it nearly impossible to connect with them over the phone for repair inquiries. The perpetual unavailability left me feeling frustrated and unheard, ultimately leading me to question the reliability of their customer service. While this experience left me disillusioned, I remain optimistic and hopeful for the future. Although I may refrain from future purchases with gsmshop.at, I hold onto the belief that challenges can pave the way for growth and improvement. Transparency and accessibility in communication are pivotal in fostering trust and loyalty, aspects I hope the company considers enhancing moving forward. In essence, my journey with gsmshop.at was not without its setbacks, yet it serves as a testament to the importance of continuous improvement and customer-centric practices in the realm of retail.
B Ben Sangosch
2274 days ago

An Unforgettable Experience: A Testimonial for gsmshop.at

My journey with gsmshop.at was truly unforgettable, but not in the way one would hope for. Upon purchasing a phone from them, I encountered endless issues as the device quickly turned faulty. Despite costly attempts at repairs, the phone returned still defective, with the blame unjustly placed on a supposedly faulty SIM card that had been replaced twice before. It was a frustrating cycle of inconvenience and disappointment, compounded by the vendor's lack of responsiveness to emails and unavailability by phone. Only when pressed with legal action did they start to take notice. It's disheartening to have to resort to legal measures just to recoup the almost €600 spent on a faulty product. My experience with gsmshop.at serves as a cautionary tale of the importance of reliable customer service and product quality in the ever-evolving world of online shopping. Hopefully, this testimonial will shed light on the importance of accountability and integrity in all business practices. Learn from my experience and choose wisely.
K Klaus Wolf
2534 days ago

From Frustration to Resilience: A Customer’s Journey with gsmshop.at

As I navigated my online shopping experience with gsmshop.at, I eagerly awaited the confirmation of my order, only to be met with deafening silence. Attempting to reach out through both phone calls and emails proved futile, leaving me in a state of perplexity and disappointment. Frustrated by the lack of communication and support, I made the difficult decision to cancel my order, vowing never to return. In the midst of my exasperation, I couldn't help but question how a business could survive with such poor customer service. The lack of acknowledgment and assistance left me bewildered and disheartened, prompting me to caution others to steer clear of gsmshop.at. Despite this negative experience, I find solace in sharing my story, knowing that every setback serves as an opportunity for growth and improvement. As I move forward, I am reminded of the importance of transparency, communication, and customer satisfaction in any successful business. While my initial encounter with gsmshop.at left a bitter taste in my mouth, I hold onto hope that they will learn from their missteps and strive to provide better service in the future. My journey with gsmshop.at may have been rocky, but it has taught me the value of resilience and the power of sharing my voice as a consumer.
M Mike0027
2620 days ago

Embracing Authenticity: A Tale of Customer Service Betrayal at gmsshop.at

Unveiling the raw truth of my recent encounter with gsmshop.at fills me with a mix of disappointment and frustration. In search of two Samsung headsets, I ended up with a bitter aftertaste due to a baffling experience. Upon unboxing the items at home, a shocking realization hit me - wrong products lay before my eyes. Without a moment's delay, I made my way back to the store the following business day, eager to rectify the error. Expecting a swift resolution, I handed back one headset with ease. However, when it came to the second, a distressing narrative unfolded. The store owner's obstinate accusation shattered my credibility. Despite my repeated assurances of the headset's pristine state within its unopened packaging, I found myself unjustly branded a liar. The gross misjudgment culminated in a reprehensible verdict - the refund for the second headset was denied. Left holding an item rendered unusable, I encountered a profound sense of betrayal. The shadow of doubt cast upon my integrity by the store's baseless claims reverberates with a sense of deceit. The sheer lack of empathy and fair judgment showcased by this incident paints a disconcerting picture of unethical business dealings. In light of this disheartening experience, my unequivocal advice echoes loud and clear - steer clear of gsmshop.at. The unprofessional conduct witnessed serves as a cautionary tale, highlighting the paramount importance of integrity and customer trust in every transaction. Let my tale stand as a testament to the essence of authenticity and transparency that every reputable establishment should uphold.
F franz1015
4426 days ago

Exceptional Service and Quality at GSMshop

As an avid tech enthusiast, I rely heavily on accurate product descriptions when I shop online. My experience with GSMshop has been nothing short of exceptional. Not only did they provide top-notch customer service, but their products also exceeded my expectations in terms of quality and performance. One thing that truly stood out to me was the attention to detail in the product descriptions. I found the specifications to be accurate and reliable, allowing me to make informed decisions with confidence. Unlike some other online retailers, GSMshop delivered exactly what they promised, making my purchase experience smooth and hassle-free. Furthermore, the range of accessories available at GSMshop is impressive. I was delighted to find everything I needed to complement my purchase, and each item was exactly as described. It's clear that GSMshop takes pride in offering a comprehensive selection of products that cater to every customer's needs. Overall, my experience with GSMshop has been nothing short of fantastic. I highly recommend them to anyone in search of reliable tech products and exceptional service. Thank you, GSMshop, for setting the bar high and exceeding my expectations. I'll definitely be returning for all my future tech needs!

Introduction

Gsmshop.at is an online retailer specializing in GSM devices and accessories. With a focus on offering a wide selection of products at competitive prices, the company has gained a reputation for providing quality customer service and a seamless shopping experience. In this review, we will delve into various aspects of the website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive product selection
  • Competitive pricing
  • Responsive and user-friendly website
  • Efficient customer service
  • Positive customer reviews
Cons:
  • Limited availability of certain products
  • Shipping costs can be high for international orders

User Experience

Gsmshop.at provides a smooth and hassle-free user experience. The website is well-designed, allowing customers to easily navigate between categories and search for specific products. The product pages offer detailed information, including specifications, customer reviews, and related items. Additionally, the checkout process is straightforward, ensuring a seamless transaction.

Pricing and Value for Money

Gsmshop.at offers competitive pricing for its products, often beating the prices of other online retailers. The website frequently runs promotions and discounts, providing customers with additional savings. Considering the quality of the products and the level of customer service provided, the prices offer good value for money.

Customer Service

Gsmshop.at excels in customer service, promptly addressing customer queries and concerns. They offer multiple channels of communication, including live chat, email, and a dedicated customer service hotline. The support team is knowledgeable and helpful, ensuring that any issues are resolved efficiently.

Product Quality and Selection

Gsmshop.at offers a wide range of products, including smartphones, tablets, wearables, and accessories. The website partners with reputable brands, guaranteeing high-quality products. However, due to high demand, some popular items might experience temporary unavailability. Nevertheless, the overall product selection caters to various customer preferences.

Website Usability

The Gsmshop.at website is designed with user experience in mind. The interface is intuitive and easy to navigate, allowing users to quickly find the desired products. The search functionality is robust, enabling customers to narrow down their options based on specific criteria. The website is also optimized for mobile devices, ensuring a seamless browsing experience on smartphones and tablets.

Returns and Exchanges

Gsmshop.at has a fair and transparent returns and exchanges policy. They provide a specified period for customers to return or exchange products in case of dissatisfaction or defects. However, customers are responsible for the return shipping costs, unless the product is faulty or damaged.

Promotions and Discounts

Gsmshop.at frequently offers promotions and discounts on various products. These deals can range from percentage discounts to bundle offers, providing customers with opportunities to save money. The website also runs seasonal sales and clearance events, further enhancing the value for money.

Reputation

Gsmshop.at has built a strong reputation among customers due to its commitment to quality products and excellent customer service. The company has received positive feedback and testimonials from satisfied customers. Their dedication to ensuring customer satisfaction has contributed to their solid reputation in the market.

Payment Options

Gsmshop.at offers multiple payment options to cater to different customer preferences. These options include major credit cards, bank transfers, and popular online payment platforms. The website secures all transactions with robust encryption technology, ensuring customers' financial information remains protected.

Loyalty Programs

Gsmshop.at does not currently have a loyalty program in place. However, they regularly provide promotions and discounts to reward repeat customers and show appreciation for their continued support.

Customer Reviews

Customers have consistently praised Gsmshop.at for its wide product selection, competitive pricing, and reliable customer service. The positive reviews indicate a high level of customer satisfaction, highlighting the company's commitment to delivering an excellent shopping experience.

Community Involvement

Gsmshop.at actively participates in local community initiatives, supporting charities and events that benefit the community. Their involvement demonstrates corporate social responsibility and a commitment to giving back.

Shipping and Costs

Gsmshop.at offers both national and international shipping options. Domestic deliveries are generally prompt, with delivery times varying based on the chosen shipping method. However, international shipping costs can be high, which is an important consideration for customers placing orders from outside the country. In conclusion, Gsmshop.at stands out as an online retailer that offers an extensive selection of GSM devices and accessories at competitive prices. The company's commitment to high-quality products, efficient customer service, and user-friendly website design ensures a satisfactory shopping experience for customers. While there are minor drawbacks, such as occasional product unavailability and higher international shipping costs, the overall value for money provided by Gsmshop.at makes it a reliable choice for tech enthusiasts and consumers seeking quality GSM products.