Happ-e Reviews

Voted Good (5/5)

281 Votes

40 Reviews

Vote Now

Turning Frustration Into Action: My Experience with happ-e.fr Customer Service

I had high hopes for happ-e.fr, but unfortunately, my experience with their customer service was anything but positive. After repeatedly trying to get my address updated on their platform for six months, I was met with nothing but frustration. Despite reaching out multiple times, the issue remained unresolved. The lack of functionality in their app's contact form and the ineffective support chat only added to my disappointment. On top of this, the high prices left much to be desired. Suffice it to say, I was ready to explore other options. While my experience with happ-e.fr was lamentable, it has motivated me to seek out a provider that prioritizes customer satisfaction. I hope that happ-e.fr addresses these issues for the sake of their future customers.

Exceptional Customer Service at happ-e.fr

As a customer of happ-e.fr, I recently had the pleasure of experiencing exceptional service from their team. When I contacted them regarding an issue with the amount of my monthly installments, I was pleasantly surprised by the short wait time on the phone. The advisor who assisted me was not only professional but also incredibly friendly, making the entire process smooth and stress-free. I deeply appreciate the attentive and efficient manner in which my issue was resolved. It is clear that happ-e.fr truly values their customers and goes above and beyond to ensure their satisfaction. Thank you for a wonderful experience that exceeded my expectations! If you're looking for a company that prioritizes exceptional customer service, I highly recommend happ-e.fr. They have won me over as a loyal customer, and I will definitely be returning for any future needs. Merci beaucoup, happ-e.fr!

Exceptional Service and Clarity in Communication: A Customer’s Gratitude

I recently reached out to happ-e.fr with a query regarding the timeline for receiving the details for the adjustment invoice and the updated payment schedule for the year 2024. The level of professionalism and efficiency I encountered during this interaction left me thoroughly impressed and satisfied. The representative I spoke with not only provided me with the information I needed promptly but also ensured that I fully understood the process ahead. Their competence and clear communication stood out to me, easing any concerns I had regarding the financial aspect of my service. I am genuinely grateful for the exceptional service I received from happ-e.fr. It is a testament to their commitment to customer satisfaction and excellence in every interaction. Thank you for your dedication to ensuring a positive customer experience. With sincere appreciation, MME LEBRUN NICOLE

Exceptional Speed and Outstanding Service

When I think of my experience with happ-e.fr, the phrase "Réponse assez rapide" perfectly encapsulates the exceptional speed at which they operate. Not only did I receive prompt responses to my inquiries, but the team also went above and beyond to ensure that my needs were met swiftly and efficiently. From the moment I reached out, I was greeted with warmth and professionalism, making every interaction a pleasant one. The level of customer service I received was truly outstanding, leaving me with nothing negative to say about my experience. Overall, happ-e.fr has set a high standard for responsiveness and customer care, making them my go-to choice for all my needs. I highly recommend their services to anyone looking for a seamless and enjoyable experience.

Experience the Patience and Expertise of Happe.fr – A Customer Review

When I decided to switch from ENI to Happe, I was delighted by the experience I had with their customer service. The advisor I spoke to was exceptionally patient and provided me with relevant information that helped me make an informed decision. Their expertise and guidance were invaluable, and I am truly grateful for the exceptional service I received. Thank you, Happe, for making my switch a smooth and positive experience.

Discovering True Excellence at happ-e.fr

From the moment I engaged with happ-e.fr, I was embraced by a level of warmth and professionalism that truly surpassed my expectations. The experience of conversing with their team member was not just pleasant; it was enriching. Their kindness and expertise shone through, leaving me feeling heard and valued. Our interaction was not merely a transaction but a genuine connection that I treasured. Thank you for exemplifying exceptional customer service and making me feel truly special.

Unparalleled Customer Service: A Review of happ-e.fr

When it comes to exceptional customer service, happ-e.fr truly stands out. Their team is not only attentive but also incredibly efficient. I recently had an issue with my order, and the customer service representative I spoke with went above and beyond to help me resolve it promptly and courteously. Their dedication to ensuring customer satisfaction is truly commendable. Thank you, happ-e.fr, for your outstanding service!

Exceptional Service, But Pricier Now – A Genuine Testimonial

Upon my initial experience with happ-e.fr, I was extremely pleased with the service they provided. The competitive pricing at the time of my subscription was a major draw, making them stand out from the rest. However, as time progressed, I noticed a significant increase in their rates, surpassing even those of renowned providers like EDF. This unexpected price hike prompted me to explore other options, and I was able to find a more favorable rate at a difference of just 5 centimes per kilowatt-hour. While the quality of service and ease of transactions with happ-e.fr were commendable, the sudden surge in pricing ultimately led me to seek a more cost-effective alternative. As a consumer, I value transparency and consistency in pricing, factors that heavily influence my decision-making process when selecting an energy provider. In conclusion, happ-e.fr undoubtedly offers exceptional services, but the recent spike in prices may deter budget-conscious customers like myself. Nevertheless, my overall experience with them was positive, and I appreciate the convenience they initially provided.

Grateful for Aymane’s Patience and Empathy in Customer Service Journey

As I navigated through my experience with happ-e.fr, Aymane stood out with his exceptional patience and empathy. Despite encountering some challenges along the way, Aymane remained calm and attentive, offering support that truly made a difference. However, it did bring to light the importance of clear communication, as indicated humorously through the suggestion of implementing reading classes at Enedis. This lighthearted comment sheds light on the significance of effective communication in the customer service process. Overall, my journey with happ-e.fr was enriched by Aymane's dedication, and it is clear that a positive customer service experience can elevate the overall satisfaction of the service received. Hats off to Aymane for embodying these crucial qualities in customer support!

Experiencing Unmatched Customer Care at happ-e.fr!

Let me share my heartfelt experience with the wonderful team at happ-e.fr! From the moment I reached out, their advisors were not just pleasant and understanding but also incredibly compassionate. They truly listen and empathize with your needs, making you feel heard and valued. Without a doubt, I wholeheartedly recommend happ-e.fr to anyone in search of a team that goes above and beyond in offering unparalleled customer care. If you're looking for a place where empathy shines, then you've definitely found the right spot with happ-e.fr.

Above and Beyond: A Remarkable Customer Service Experience

Allow me to share my outstanding experience with happ-e.fr's customer service. From their sincere interest to their open-mindedness and impressive competence, every interaction was marked by a level of commitment and precision that set them apart. Their service was truly exemplary, exceeding all my expectations. Thank you for going above and beyond to deliver exceptional support!

An Unforgettable Journey with happ-e.fr: A Tale of Frustration and Disappointment

Reflecting on my experience with happ-e.fr, I am compelled to share my story of encountering subpar customer service. Having reached out multiple times via email since September in hopes of a simple power change, I was met with delayed responses, or worse, no response at all. Desperate for assistance, I requested callbacks, only to be left waiting in vain as no one returned my calls. The inability to speak to a live person over the phone further compounded my frustration. In all my years as a consumer, I have never encountered such lackluster support - a truly unforgettable and disheartening journey with happ-e.fr's customer service.

Exceeding Expectations: A Customer’s Journey with happ-e.fr

When I reached out to happ-e.fr, I wasn't sure what to expect. However, I was pleasantly surprised by the swift response to my inquiry. The advisor not only answered all my questions with patience and kindness but also managed to exceed all my expectations. The level of clarity in their responses left me feeling confident and assured in my decision. I am incredibly grateful for the exceptional service provided by the entire team. Thank you for not only meeting but surpassing my needs. I am a satisfied customer, and I wholeheartedly recommend happ-e.fr to anyone seeking a seamless and efficient experience.

Négatif, pas professionnel, mise en attente puis ŕacroche, beaucoup de blabla et perte de temps au lieu d’essayer de solutionner le problème.

After a truly frustrating experience, I was compelled to share my thoughts on happ-e.fr. Following a recent move, I had requested the cancellation of my contracts (including EDF) over two weeks ago, and additionally requested the activation of services for my new home on 12/04/23. Despite spending the entire day trying to reach happ-e Engie, nothing was accomplished. They promised to have gas and EDF set up for me that day, only to later confess that no contract had been opened. This left us shivering in an apartment with a temperature of 8 degrees, which was especially difficult for me as I am ill and disabled. During a call on 12/05/23 to check on the cancellations for my previous apartment, I was met with the same lack of progress. However, when I spoke with a representative named Marem, she took the time to thoroughly address each of my concerns. I asked her to inform her manager of the situation. A new appointment was scheduled for 12/28/23 for gas and EDF at my new place. I am hopeful that this time, the necessary steps will be taken. If not, I will have no choice but to cancel my contracts. I sincerely hope no one else has to endure a similar ordeal. The lack of professionalism, the waiting, the broken promises, and the doubts cast on my word all added up to an incredibly frustrating and disappointing experience. Thank you happ-e Engie, for a truly trying time.

J’ai été pris en charge par une…

I just had to share my experience with happ-e.fr because it was truly exceptional. From the moment I reached out for help, I was met with kindness and patience that made all the difference. The person I spoke with took the time to listen to my concerns and not only found solutions but made sure I understood every step. Their patience and genuine care made me feel truly valued as a customer. I've dealt with customer service in the past, but this experience was unparalleled. It's so rare to find someone who goes above and beyond to ensure your peace of mind. Thank you to the team at happ-e.fr for making a potentially stressful situation into a seamless and pleasant experience. I highly recommend their services to anyone in need of a company that truly values their customers.