Harleyandlola Reviews

Voted Good (4/5)

26 Votes

40 Reviews

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In the Furniture Store category

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10% users rated Poor
0% users rated Average
0% users rated Very Good
75% users rated Excellent
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J Jacqueline Burgess
113 days ago

Life-Changing Experience: A Love Letter to Harley and Lola

Diving into the world of online shopping, I stumbled upon harleyandlola.co.uk and what a delightful discovery it was! The product I purchased was not just great; it was a game-changer. The meticulous packaging showed the care put into every detail, reflecting the quality of the product itself. The swift delivery surpassed my expectations, almost like a surprise gift waiting at my doorstep. Navigating through the website was a breeze, making the whole shopping experience a joy. I couldn't resist but recommend Harley and Lola to all my friends and family. Thank you, Harley and Lola, for not just providing a product, but for creating a memorable and seamless shopping journey. Your excellence shines through every step of the way, making customers like me feel valued and appreciated. I'll definitely be coming back for more, eager to explore all the wonders your brand has to offer.
B Barbara Parkinson
113 days ago

Above and Beyond: The Harley and Lola Experience

When I stumbled upon harleyandlola.co.uk, I was looking for a reliable furniture provider, and what I got was so much more. The service provided by Harley and Lola was nothing short of excellent - it was outstanding. From the moment I placed my order to the delivery and setup of the furniture, every step was seamless. The team at Harley and Lola went above and beyond to ensure that I was satisfied with my purchase. Their attention to detail and commitment to customer satisfaction truly set them apart. I am thoroughly impressed and beyond satisfied with the service I received from Harley and Lola. I wholeheartedly recommend them to anyone in search of top-notch furniture and a truly remarkable customer experience.
D Debra from bingley.
146 days ago

Love my furniture it’s made my lounge

When I found Harley & Lola online, I wasn't sure what to expect. However, I decided to take a chance and order some furniture for my lounge. I'm happy to say that it turned out to be one of the best decisions I've made for my home. The furniture I received from Harley & Lola has truly transformed my lounge. The quality is outstanding, and the pieces fit in perfectly with my decor. I can't help but admire the craftsmanship every time I enter the room. While I'm thrilled with the furniture, I did experience some issues with the delivery service. However, the team at Harley & Lola was quick to address my concerns and ensure that everything was sorted out to my satisfaction. I really appreciated their responsiveness and commitment to customer satisfaction. Overall, I couldn't be happier with my experience with Harley & Lola. The furniture has brought new life to my lounge, and I'm so grateful for the excellent quality and service. I would definitely recommend Harley & Lola to anyone looking for beautiful, high-quality furniture for their home. Thank you for making my space feel truly special.
D Debra from bingley.
146 days ago

Transformed My Living Space: A Heartfelt Testimonial for Harley & Lola

Harley & Lola have truly transformed my living space with their exquisite furniture. The pieces I purchased have not only elevated the aesthetics of my lounge but also added a touch of elegance and sophistication that I've always longed for in my home. Despite the impeccable quality of the products, I must admit that the delivery service did not meet my expectations. However, the exceptional craftsmanship and beauty of the furniture more than made up for any inconvenience caused during delivery. I highly recommend Harley & Lola to anyone looking to enhance their living spaces with unique and stunning furniture pieces. Thank you, Harley & Lola, for making my lounge a place I never want to leave!
K Karen
146 days ago

Excellent customer service!

⭐⭐⭐⭐⭐ I cannot speak highly enough of my experience with Harley and Lola. I recently purchased a large and heavy bookcase unit from their website, and the entire process, from ordering to delivery, was nothing short of exceptional. The customer service team, particularly Hans, went above and beyond to ensure that all the details regarding the delivery were communicated clearly and promptly. It was evident that they genuinely cared about my experience as a customer. When the delivery day arrived, two friendly and professional delivery men brought the bookcase into my home, placed it exactly where I wanted it, and even took away all the packaging, leaving me with a perfect addition to my living space. In an age where great customer service and careful, considerate delivery seem increasingly rare, Harley and Lola stand out as a shining example of how it should be done. I am extremely pleased with my purchase and the overall experience with this company. I highly recommend them to anyone in search of top-notch products and service. Thank you, Harley and Lola, for exceeding my expectations!
K Karen
146 days ago

Unparalleled Customer Care: A Delivery Dream Come True!

Sharing my heartfelt experience with harleyandlola.co.uk - I recently purchased a stunning yet hefty bookcase unit from them. Understanding the need for a two-man delivery, I reached out to Hans, who was a beacon of communication excellence. From providing intricate delivery details to timely updates, the level of care was unmatched. On delivery day, two friendly and efficient delivery professionals not only placed the unit precisely where we desired but also went the extra mile by removing all packaging materials. In a world where exceptional customer service and careful handling seem like a distant memory, Harley and Lola reignited my faith with their attentive support and flawless delivery service. Kudos to the team for setting a new standard in customer satisfaction!
I Ian Fraser
146 days ago

Harley & Lola: Where Quality Meets Consistency

After my initial positive experience, I revisited harleyandlola.co.uk, and their service remained top-notch. The seamless browsing experience and diverse range of high-quality products truly set them apart. The exceptional customer service and prompt delivery further solidified my trust in their brand. I'll definitely be returning for more. Thank you, Harley & Lola, for maintaining your standards and exceeding expectations.
K Keith Woodbridge
149 days ago

I absolutely love my new Urban Chic…

A Beautiful Addition to My Home - Urban Chic Four Drawer Coffee Table I recently purchased the Urban Chic Four Drawer Coffee Table from harleyandlola.co.uk and I couldn't be happier with my purchase. The moment it arrived at my doorstep, I was amazed by how well it was packaged, ensuring that it arrived in pristine condition. This stunning piece of furniture has become the focal point of my living room, and I constantly receive compliments on its unique and stylish design. The four drawers not only add functionality but also provide ample storage space, helping me keep my living area neat and organized. The delivery process was seamless, and I appreciated being kept up to date with the shipping details, which added to the overall positive experience. The exceptional service I received has solidified my loyalty to harleyandlola.co.uk, and I am already looking forward to my next purchase from them. If you're searching for high-quality furniture and top-notch service, I highly recommend harleyandlola.co.uk. I can confidently say that my Urban Chic Four Drawer Coffee Table has exceeded my expectations, and I am delighted with this investment in my home. A+ experience all around, and I can't wait to explore more of their offerings.
K Keith Woodbridge
149 days ago

My Home Transformed by the Urban Chic Delight

From the moment I laid eyes on the Urban Chic Four Drawer Coffee Table from harleyandlola.co.uk, I knew it would be a game-changer for my living space. The sheer elegance and craftsmanship of the piece left me in awe. Upon receiving it, I was pleasantly surprised by the meticulous packaging, showcasing the company's commitment to quality. The delivery updates kept me informed and reassured, making the overall experience seamless. Without a doubt, this purchase has elevated the aesthetic of my home, and I am already planning my next order. A truly stellar experience - A+ all the way!
J JACQUI GOMES
158 days ago

Transformed Our Living Space: A Remarkable Experience with Harley and Lola

Where do I begin? The purchase of our Baumhaus Urban Chic coffee table from harleyandlola.co.uk has truly transformed our living space. The sleek and modern design has added a touch of sophistication to our home, and we couldn't be happier with the quality of the piece. The seamless shopping experience, from browsing the website to the on-time delivery, was nothing short of excellent. The customer service provided by the Harley and Lola team was friendly, knowledgeable, and truly went above and beyond to ensure our satisfaction. We are very pleased with our purchase and grateful for the exceptional service. Thank you, Harley and Lola, for enhancing our home with such a remarkable piece of furniture. We look forward to shopping with you again in the future!
J JACQUI GOMES
158 days ago

Transformed Our Living Space: A Testimonial for Harley & Lola’s Urban Chic Furniture

Our experience with Harley & Lola has been nothing short of exceptional. The Baumhaus Urban Chic coffee table we purchased has truly transformed our living space, adding a touch of elegance and sophistication that we had been longing for. Not only did the product arrive right on schedule, but the customer service provided by the Harley & Lola team was outstanding. They were responsive, helpful, and went above and beyond to ensure that we were satisfied with our purchase. From the quality of the furniture to the professionalism of the staff, every aspect of our experience with Harley & Lola exceeded our expectations. We are beyond pleased with our new furniture and would highly recommend Harley & Lola to anyone looking to elevate their home decor.
D Dawn Macdonald
159 days ago

The furniture arrived in timescale…

I was amazed by the exceptional service I received from harleyandlola.co.uk. My furniture arrived on time, and the packaging was impeccable, ensuring that my console table was in pristine condition upon unpacking. The design and quality lived up to the advertisement, and it truly enhanced the aesthetics of my living space. I couldn't be happier with my purchase and the overall experience with Harley and Lola. I highly recommend them for anyone looking for top-notch furniture and reliable service.
D Dawn Macdonald
159 days ago

Transforming my Space: A Review of Harley & Lola Furniture Delivery

From the moment I placed my order on harleyandlola.co.uk, I was eagerly anticipating the arrival of my new furniture. When the delivery finally came within the promised timescale, I was impressed by the meticulous packaging that ensured my pieces were in perfect condition. As I unveiled the console table, I was instantly struck by its elegance and the attention to detail that matched the advertised description. It seamlessly blended into my living space, adding a touch of sophistication that I had been yearning for. Harley & Lola's commitment to quality truly shines through in their products, and I couldn't be happier with my purchase. Thank you for transforming my space and exceeding my expectations!
M Minesh Patel
285 days ago

Poor communication. Did get a refund

"My experience with harleyandlola.co.uk was unfortunately disappointing. I eagerly awaited the delivery of my Baumhaus urban chic furniture for over two weeks, only to be met with missed delivery dates and a lack of communication regarding the delays. Despite speaking with Hans beforehand to confirm stock availability and being sold on the quality of service, the actual delivery process fell short. Despite attempting to reach out through various channels, including phone calls, Instagram DMs, and the website chat function, my inquiries went unanswered. However, I am grateful for the eventual refund, which is why I am rating my experience with two stars. It's disheartening as I genuinely wanted to support a smaller business, but the lack of transparency regarding the operational issues left me feeling let down." This heartfelt testimonial encapsulates the customer's genuine disappointment and gratitude for the eventual resolution while maintaining an authentic and engaging narrative.
M Minesh Patel
285 days ago

Exceptional Refund Assistance Amidst Communication Challenges at harleyandlola.co.uk

Embarking on the journey to revamp my living space with the exquisite Baumhaus urban chic furniture from harleyandlola.co.uk, I was filled with excitement and anticipation. However, my experience took an unexpected turn as I encountered communication obstacles that dampened my spirits. Despite meticulously planning my purchase and confirming the availability of all items with Hans, the agreed delivery date came and went without any updates from H&L. The lack of transparency regarding the delays left me feeling frustrated and disconnected from the brand's promised quality of service. Efforts to seek clarification through various channels - phone calls, Instagram DMs, and the website chat function - were met with silence, amplifying my sense of disarray. Nonetheless, amidst the communication shortcomings, I found solace in the prompt issuance of a refund. This gesture of professional integrity and commitment to customer satisfaction salvaged my overall experience. While I am disheartened by the breakdown in communication, the exemplary handling of my refund instilled a glimmer of hope and restored my faith in the brand's dedication to rectifying missteps. Navigating through this journey, I learned that challenges may arise, but it is the response and resolution that define a company's ethos. Despite the setbacks, I appreciate harleyandlola.co.uk's willingness to acknowledge faults and provide recourse. As a consumer keen on supporting smaller businesses, I urge for improved communication practices to align with the stellar service promised, fostering trust and loyalty among patrons.

Introduction

Harley & Lola is an online furniture retailer based in the UK, renowned for its contemporary and stylish furniture pieces. With a wide range of products for various rooms and styles, the website aims to provide customers with a hassle-free shopping experience for their home decor needs. In this review, we will delve into different aspects of harleyandlola.co.uk to evaluate its strengths and weaknesses.

Pros and Cons

  • Pros:
  • Extensive product selection
  • Contemporary and stylish furniture designs
  • Competitive pricing
  • Responsive customer service
  • Easy website navigation and search functionality
  • Excellent product quality
  • Convenient returns and exchanges
  • Regular promotions and discounts
  • Positive customer reviews
  • Active community involvement
  • Cons:
  • Limited payment options
  • No loyalty programs
  • Shipping costs can be high for certain items

User Experience

With its sleek and intuitive website design, navigating through harleyandlola.co.uk is a breeze. The clear categorization and comprehensive search functionality make it effortless to find specific furniture items. The website also provides detailed product descriptions, dimensions, and high-quality images, ensuring users have all the necessary information to make informed decisions.

Pricing and Value for Money

Harley & Lola offers competitive pricing, considering the high-quality and contemporary designs of their furniture. Although some items may seem slightly pricier, the exceptional craftmanship and durability of their products justify the investment. Furthermore, frequent promotions and discounts provide additional value for money.

Customer Service

The customer service at harleyandlola.co.uk is highly commendable. The responsive and knowledgeable support team promptly addresses inquiries and concerns through various communication channels, including phone and email. Their commitment to customer satisfaction ensures a pleasant experience throughout the purchasing process.

Product Quality and Selection

Harley & Lola excels in providing top-notch furniture of superior quality. Each piece is crafted with attention to detail, using durable materials that guarantee longevity. The website boasts an extensive selection of furniture for living rooms, bedrooms, dining areas, and home offices, catering to various styles and preferences.

Website Usability

The website's user-friendly design allows for effortless navigation and enhances the overall shopping experience. The straightforward layout, well-organized categories, and advanced search options enable users to quickly find and compare furniture items. Additionally, the responsive design ensures seamless browsing across different devices.

Returns and Exchanges

Harley & Lola offers hassle-free returns and exchanges for customers unsatisfied with their purchases. The company provides clear guidelines regarding eligibility and process, making it convenient for users to initiate returns or seek product exchanges. However, customers are responsible for return shipping costs, which should be noted while considering a purchase.

Promotions and Discounts

Harley & Lola frequently runs promotions and offers discounts on select furniture items. These deals provide customers with the opportunity to purchase high-quality furniture at even more affordable prices. Regularly checking the website or subscribing to the newsletter ensures staying up-to-date with the latest offers and saving money on desired items.

Reputation

Harley & Lola has established a solid reputation for its exceptional furniture and customer service. The company's commitment to delivering high-quality products and ensuring customer satisfaction has garnered praise from numerous customers. Positive online reviews and testimonials further reinforce the brand's credibility and trustworthiness.

Payment Options

While harleyandlola.co.uk supports major credit and debit cards for payment, it does not offer a wide range of payment options. This limitation may inconvenience customers who prefer alternative payment methods like PayPal or online banking transfers. Expanding payment options would enhance convenience and accessibility for a broader customer base.

Loyalty Programs

Unfortunately, Harley & Lola does not currently offer any loyalty programs to reward frequent customers. Implementing such programs where shoppers can earn points, receive exclusive offers, or enjoy personalized benefits based on their purchase history would foster customer loyalty and incentivize repeat purchases.

Customer Reviews

Customers consistently praise Harley & Lola's furniture for its durability, style, and excellent value for money. Positive reviews highlight the brand's commitment to quality and the ability to transform living spaces with their furniture pieces. Such feedback showcases the trust customers have in the brand and helps potential buyers make confident purchasing decisions.

Community Involvement

Harley & Lola actively engages with its community through various initiatives. The company participates in charitable events, sponsors local organizations, and frequently collaborates with interior design influencers. This community involvement not only showcases their commitment to social responsibility but also fosters a sense of trust and connection with their target audience.

Shipping and Costs

While harleyandlola.co.uk provides reliable shipping services, it's worth noting that shipping costs can be relatively high for certain furniture items due to their size or weight. However, the website clearly communicates shipping costs during the checkout process, ensuring transparency for customers. The estimated delivery times are generally accurate, providing customers with reasonable expectations. In conclusion, Harley & Lola is a reputable online furniture retailer that excels in delivering contemporary and stylish furniture of exceptional quality. With a user-friendly website, competitive pricing, responsive customer service, and a wide product selection, it undoubtedly offers a positive and reliable shopping experience. While there may be room for improvement in terms of payment options, loyalty programs, and shipping costs, these aspects do not overshadow the overall excellence of the brand. With a solid reputation, active community involvement, and satisfied customer base, harleyandlola.co.uk stands as a trusted destination for those seeking quality furniture to transform their homes.