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Hawes & Curtis is a British clothing brand that specializes in luxury shirts, as well as a range of other high-quality men’s and women’s apparel. Although the brand traces its origins back to 1913, it has since evolved to become a modern online retailer.
Pros
Hawes & Curtis boasts an impressive range of high-quality products, with a particular emphasis on shirts, tailored suits, and accessories. Their website is clean and easy to navigate, with detailed product descriptions and clear pricing information. Delivery is reliable and requires no signature, making it an ideal choice for those who are unable to be at home during the day.
Cons
One potential drawback of Hawes & Curtis is the relatively high price point, with some of their products being considerably more expensive than comparable items from other high-end clothing brands. Additionally, some customers report that the fit of their shirts can be inconsistent, so it may be necessary to try on multiple sizes before making a purchase.
User Experience
The Hawes & Curtis website is well-designed and easy to use, with clear categories and search functions to help customers find the products they need. The checkout process is simple, and customers can choose from a range of delivery options. However, some users have reported occasional technical glitches on the site.
Pricing and Value for Money
Hawes & Curtis products are generally priced at the higher end of the market, with some items costing several hundred pounds. That being said, the quality of their products is generally excellent, so customers can expect to receive good value for their money.
Alternatives
Hawes & Curtis is far from the only high-end clothing retailer out there. Some potential alternatives include Charles Tyrwhitt, TM Lewin, and Paul Smith.
Customer Service
Hawes & Curtis offers excellent customer service, with a responsive and helpful team available via phone, email, or live chat. They also provide a comprehensive FAQ section on their website to help customers find the answers they need.
Product Quality and Selection
The quality of Hawes & Curtis products is generally excellent, with a focus on fine materials and meticulous attention to detail. Their selection of products is also impressive, with a particular emphasis on men’s and women’s shirts, as well as suits and jackets.
Website Usability
The Hawes & Curtis website is easy to use, with clear categories and search functions to help customers find what they’re looking for. The site is also fully responsive, meaning it works equally well on desktop and mobile devices.
Returns and Exchanges
Hawes & Curtis offers a comprehensive returns policy, allowing customers to return items for a refund or exchange within 90 days of purchase. However, it’s worth noting that some items may be subject to a restocking fee.
Promotions and Discounts
Hawes & Curtis offers regular promotions and discounts on select items, as well as occasional site-wide sales. Customers can sign up for their email newsletter to stay up-to-date on these offers.
Reputation
Hawes & Curtis has built up an excellent reputation over the years, thanks to their focus on quality products and exceptional customer service. Many customers have left glowing reviews of their experiences with the brand.
Payment Options
Hawes & Curtis accepts a range of payment options, including Visa, Mastercard, American Express, and PayPal.
Loyalty Programs
Hawes & Curtis does not currently offer a loyalty program, although they do occasionally offer rewards to repeat customers.
Customer Reviews
Hawes & Curtis has received overwhelmingly positive reviews from customers, with many praising the quality of their products and the helpfulness of their customer service team.
Community Involvement
Hawes & Curtis is involved in a number of charitable initiatives, including supporting the Prince’s Trust and donating clothing to Dress for Success.
Shipping and Costs
Hawes & Curtis offers free standard shipping on all UK orders over £100, with some exceptions. International shipping is also available, with rates varying depending on the destination.
Review Title: Terrible customer service and faulty…
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Review Description: Terrible customer service and faulty advertising on their websites. The company refuses to sell their shirts at their advertised prices.
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Reviewer Name: Mundher R
Review Submission Date: 2022-12-15
Review Title: Fabric quality is very good
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Review Description: Fabric quality is very good . Shipment on time. Size is fit.
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Reviewer Name: Mr Christopher Klein
Review Submission Date: 2022-12-13
Review Title: Very nice website
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Review Description: Very nice website, easy to navigate. Easy to order. However, when I placed an order yesterday and immediately tried to cancel it due to size misunderstanding I couldn't. I couldn't get a live person on the phone, I couldn't get a chat going, I had to send an email and am waiting to hear if it was cancelled. Not ok. It's a time-consuming hassle for both the company, the recipient and myself to receive and organize a return.
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Reviewer Name: Mike T
Review Submission Date: 2022-12-13
Review Title: Unresolved Order
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Review Description: I ordered and paid for four shirts in November and despite receiving confirmation I have nor received the shirts. I have phoned and emailed customer services on numerous occasions and yet the matter remains unsolved. My previous experience of this company has been good but I would never recommend anyone to use them now. I shall be contacting my solicitor shortly.
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Reviewer Name: A.Deeb
Review Submission Date: 2022-12-09
Review Title: First order with Hawes & Curtis (misleading info)
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Review Description: First order with Hawes & Curtis a beautiful formal shirt displayed on their website with a tie, received the shirt in less than 48 hours but no tie, checked the website and there was nowhere mentioned that the tie was not included in the deal or it was an extra, called customer support, they said the tie was not included, I advised them that it was misleading and offered to buy the tie but they didnt have it in stock, very disappointed, will be returning it and I hope they update their website policy as it is not accurate.
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Reviewer Name: jimmy ray
Review Submission Date: 2022-12-09
Review Title: Wonderful experience
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Review Description: Wonderful experience! Great quality all the way around. I am a customer for life now. I give H&C my highest possible endorsement
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Reviewer Name: ARH
Review Submission Date: 2022-12-09
Review Title: The website was glitchy
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Review Description: The website was glitchy - not smoothly moving from item to item and searching was not very friendly. Plus almost everything I wanted was out of stock (either my size or the color I wanted was out)- that’s the story almost every time I go on your site. This was the very first time I could buy anything
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Reviewer Name: Care Home
Review Submission Date: 2022-12-07
Review Title: I like the products, but presentation is off
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Review Description: I like the products, have probably bought 2 dozen shirts and 6 jumpers, all with great fit and quality. No complaints there. Two issues though, the "sale"/"not sale" price deals. Come on, it just seems a little deceptive, but whatever. More importantly, just received my second order in about 3-4 months, why does my box again look like its first been through a combine harvester? Or like an angry footballer has kicked it around the dressing room during half time? This happened with my previous order as well.
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Reviewer Name: Oluwakemi Adelanwa
Review Submission Date: 2022-12-06
Review Title: I have been trying to contact the…
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Review Description: I have been trying to contact the customer service for the past 5 days and it’s been so difficult, I even sent mails 3 times and no response. This is a very bad customer service
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Reviewer Name: Mr Todd Ohair
Review Submission Date: 2022-12-01
Review Title: Love the quality of the shirts
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Review Description: Love the quality of the shirts. I'm tall, so finding shirts with long enough shirt tails and sleeves is a bit of a challenge. These shirts have it all