Heartlandvetsupply Reviews

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286 days ago

Terrible customer service and…

Exceptional Experience with HeartlandVetSupply It is my pleasure to share my outstanding experience with HeartlandVetSupply. As an avid pet owner and long-time customer, I have consistently received exceptional service and high-quality products, making them my go-to for all my pet care needs. From the moment I placed my first order, I was impressed by the seamless ordering process and the prompt delivery of my items. The website is incredibly user-friendly, allowing me to quickly find and purchase the products I need without any hassle. Not to mention, the wide range of supplies available is truly impressive, catering to the diverse needs of various pets. What truly sets HeartlandVetSupply apart is their knowledgeable and attentive customer service team. Whenever I had a query about a product or needed assistance with my order, their staff was always friendly, patient, and eager to help. Their expertise in pet care and genuine passion for animal well-being truly shone through in every interaction I had with them. Moreover, the products themselves have consistently exceeded my expectations. I have seen remarkable results in my pets' health and well-being after using the supplements and medications recommended by HeartlandVetSupply. It is evident that they take immense pride in offering only the best for their customers' beloved pets. Overall, HeartlandVetSupply has consistently proven to be a trustworthy and reliable partner in caring for my pets. Their commitment to excellence, coupled with their unwavering dedication to customer satisfaction, has earned my long-term loyalty. I wholeheartedly recommend HeartlandVetSupply to all pet owners seeking top-tier products and unparalleled service. Thank you, HeartlandVetSupply, for your unwavering commitment to pet care excellence.
286 days ago

Transformative Experience at Heartland Vet Supply: Going Beyond Expectations

Navigating through the crowded online pet supply market, I stumbled upon Heartland Vet Supply. Initially wary due to a previous negative experience elsewhere, I hesitantly placed an order. To my surprise, what awaited me was anything but terrible customer service and uneducated staff! From the moment I reached out with a query about a product, I was met with a level of care and expertise that exceeded all my expectations. The friendly and knowledgeable staff patiently listened to my concerns, providing me with tailored recommendations that truly showcased their expertise in the field. As I continued my interactions with Heartland Vet Supply, it became evident that their commitment to customer satisfaction was unparalleled. Not only did they promptly address any issues that arose, but they went above and beyond to ensure that I felt valued and heard as a customer. The transformative experience I had at Heartland Vet Supply has not only restored my faith in online pet supply stores but has also made me a loyal advocate for their brand. I wholeheartedly recommend Heartland Vet Supply to pet owners seeking unparalleled customer service and a team of dedicated professionals who truly care about the well-being of your furry companions.
L Lee
328 days ago

Relief for My Furry Friend: A Medication Delay Story

As a pet owner, witnessing my beloved cat suffer from inflammation and distress was an agonizing experience. When I turned to heartlandvetsupply.com for help, the delayed delivery of the prescribed medications prolonged my cat's discomfort for 10 long days. Despite the initial error in the prescription details, the delay in shipping exacerbated my pet's pain and anxiety. On 5/5/23, I placed an order for two crucial prescriptions. Concerned by the lack of shipping updates, I reached out to Heartland Veterinary Supply on 5/9/23, only to discover that the order had not been dispatched due to a dosage error. Although the correction was promptly made, the shipment was further delayed. After multiple follow-ups, the package was finally dispatched on 5/11/23, arriving on 5/15/23, a full 10 days after the initial order. The frustration of witnessing my pet suffer needlessly for an extended period is something no pet owner should endure. While I appreciate the eventual arrival of the medications, the delay was unacceptable, especially when compared to the efficiency of deliveries from distant locations. Heartland Veterinary Supply has the potential to provide timely relief to pets in need, and I sincerely hope they can streamline their processes to ensure that no other pet owner experiences a similar delay.
L Lee
328 days ago

Relief at Last: Heartland Veterinary Supply Delivers, Despite Delay

Having rushed to find medication for my ailing feline friend, I turned to Heartland Veterinary Supply in a time of need. However, what should have been a quick solution turned into a 10-day saga of uncertainty and worry. My poor cat suffered through days of inflammation and pain, his stress and anxiety palpable as I waited for the delayed medication to arrive. Despite the initial hiccup of an error in the prescription details, I appreciated Heartland's attention to detail in rectifying the mistake promptly. However, the delays in shipping left me frustrated and anxious, making me question if my furry companion would ever find relief. After multiple phone calls and assurances from the customer service team, the medication finally arrived on the tenth day. While the wait was long and arduous, the moment of relief when the package was in my hands was immeasurable. Although the experience tested my patience, I am grateful for the eventual delivery and the peace of mind it brought. Heartland Veterinary Supply may have stumbled along the way, but in the end, they did deliver what mattered most – hope and healing for my beloved pet.


Heartlandvetsupply.com is an online retailer specializing in pet supplies, medications, and accessories. With a wide range of products and competitive prices, they aim to provide convenient and affordable options for pet owners. This comprehensive review will delve into various aspects of the website, including user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • Extensive selection of pet products
    • Competitive pricing
    • Easy-to-navigate website
    • Responsive customer service
    • Multiple payment options
  • Cons:
    • Limited international shipping
    • Website design could be more visually appealing

User Experience

Heartlandvetsupply.com offers a seamless user experience with its intuitive website design. The clear navigation menu and search function make it effortless to find specific products. The website is also mobile-friendly, ensuring a smooth shopping experience for users on different devices.

Pricing and Value for Money

Heartlandvetsupply.com stands out for its competitive pricing, often offering lower prices compared to brick-and-mortar pet stores. The website also frequently features sales and discounts, providing excellent value for money. Additionally, the option to purchase pet medications in bulk can result in further savings.

Customer Service

Heartlandvetsupply.com prides itself on its responsive and courteous customer service. Their team promptly addresses inquiries and concerns, ensuring a positive shopping experience. They offer various contact options, including phone, email, and live chat, making it easy for customers to obtain assistance whenever needed.

Product Quality and Selection

Heartlandvetsupply.com offers a vast selection of high-quality pet products and medications. They source their inventory from reputable manufacturers, ensuring the safety and efficacy of the products they sell. Pet owners can find everything from prescription medications to dietary supplements and grooming supplies.

Website Usability

The website's user-friendly interface enables customers to browse and shop with ease. The organized categories and filters make it simple to find specific products and compare options. However, the overall design could be improved to enhance visual appeal and modernity.

Returns and Exchanges

Heartlandvetsupply.com has a straightforward and customer-friendly return policy. If a customer is dissatisfied with a product, they can initiate a return or exchange within 30 days of purchase. The website provides clear instructions on how to process returns, ensuring a hassle-free experience for customers.

Promotions and Discounts

Heartlandvetsupply.com frequently offers promotions and discounts, making it beneficial for budget-conscious pet owners. They have a dedicated "Deals" section where customers can find discounted products. Additionally, subscribing to their newsletter keeps customers informed about the latest promotions and exclusive offers.


Heartlandvetsupply.com has earned a positive reputation among pet owners. Their commitment to providing affordable pet supplies and medications, coupled with exceptional customer service, has garnered trust and loyalty. Many customers appreciate the reliability and convenience offered by Heartlandvetsupply.com.

Payment Options

Heartlandvetsupply.com offers a range of secure payment options, including credit cards, PayPal, and electronic checks. This flexibility allows customers to choose the payment method that suits them best and ensures a streamlined checkout process.

Loyalty Programs

While Heartlandvetsupply.com does not currently offer a formal loyalty program, they frequently reward loyal customers through exclusive discounts, promotions, and early access to sales. These gestures reinforce their commitment to customer satisfaction and encourage continued patronage.

Customer Reviews

Heartlandvetsupply.com values customer feedback and prominently displays user reviews on their website. These reviews help potential customers make informed decisions and provide insight into the experiences of previous buyers. The website also encourages customers to leave reviews after making a purchase.

Community Involvement

Heartlandvetsupply.com actively participates in community initiatives and pet-related charities. They are committed to promoting animal welfare and frequently donate a portion of their proceeds to support various organizations. This dedication to giving back resonates with customers who appreciate socially responsible businesses.

Shipping and Costs

Heartlandvetsupply.com offers reliable and prompt shipping within the United States. They strive to process orders quickly, ensuring timely delivery. Shipping costs vary depending on the order size, weight, and destination. However, free shipping is often available for orders above a certain threshold, providing additional value to customers.