Heavengifts User Reviews

Introduction

Heaven Gifts is a leading online store based in China that specializes in electronic cigarettes, vaping devices, and accessories. The company was founded in 2007 and has been in operation for over a decade, serving customers worldwide.

Pros and Cons

Pros: - Large inventory of authentic products - Competitive pricing - Worldwide shipping - Free shipping on orders over $75 - Secure website with SSL encryption - Responsive customer service Cons: - Some products may take longer to ship than others - Limited selection of e-liquid brands - Loyalty program not as attractive as competitors

User Experience

Navigating the Heaven Gifts website is easy and intuitive. The layout is clean and professional, and products are organized by category for easy browsing. The search function is highly effective, returning relevant results quickly. Checking out is straightforward, with various payment options available.

Pricing and Value for Money

Heaven Gifts offers competitive pricing on a wide range of products, with many items priced lower than competing retailers. The company also offers frequent discounts and promotions, making their products even more affordable. Overall, Heaven Gifts offers excellent value for their products.

Alternatives

Heaven Gifts competes with other online vaping retailers such as VaporDNA, Element Vape, and Direct Vapor. Each of these retailers has its own strengths and weaknesses, but Heaven Gifts stands out with their large inventory and competitive pricing.

Customer Service

Heaven Gifts has responsive and helpful customer service, with representatives available to assist with any questions or concerns. The company also provides a comprehensive FAQ section and customer service portal.

Product Quality and Selection

Heaven Gifts offers a large selection of authentic vaping products from top brands, ensuring high quality and reliability. Customers can find a wide range of devices, accessories, and e-liquids, though they may not have as many e-liquid brands as some competitors.

Website Usability

The Heaven Gifts website is user-friendly, with a clean and professional design that makes it easy to find products and complete purchases. The site is also optimized for mobile use, making it convenient to shop on the go.

Returns and Exchanges

Heaven Gifts has a 7-day return policy for products that have not been used or opened. Customers are responsible for return shipping costs.

Promotions and Discounts

Heaven Gifts frequently offers promotions and discounts on their products, making their prices even more competitive. Customers can also sign up for the company's newsletter to receive exclusive discounts and deals.

Reputation

Heaven Gifts has a solid reputation in the vaping community as a reliable and trustworthy online retailer. The company has received positive reviews from customers on various online platforms.

Payment Options

Heaven Gifts accepts various payment options, including credit cards, PayPal, and wire transfers. The website is secure and uses SSL encryption to protect customer information.

Loyalty Programs

Heaven Gifts has a loyalty program that rewards customers with points for purchases, reviews, and other activities. However, the program is not as generous as some competitors, offering lower discounts and fewer benefits.

Customer Reviews

Customers have generally been satisfied with their purchases from Heaven Gifts, with many citing the company's large selection and competitive pricing as major benefits. Some issues with shipping times and customer service have been reported, but overall, the company has received positive reviews.

Community Involvement

Heaven Gifts is involved in the vaping community, with an active social media presence and participation in industry events. The company also sponsors various vaping advocacy initiatives.

Shipping and Costs

Heaven Gifts offers worldwide shipping, with various shipping options available. Free shipping is offered on orders over $75, and shipping fees are calculated based on the destination and weight of the order. Customers are responsible for any customs fees or taxes that may apply to international orders.