Users Voice for Hegen

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Hegen Overall rating
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Review article published on: 24 Jun 2019

Last updated by on 09 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.4 3.1 4.9 1.7 2.7
Feb 2023 5 5 5 3 5 3
Mar 2023 5 5 5 5 5 5
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Detailed Hegen Review by

Introduction: is a Slovakia-based online retailer that specializes in baby products. The company was founded in 2015 and has quickly become a popular choice for parents looking for high-quality baby products. They offer a wide variety of products, including bottles, accessories, and breast pumps, and touts their focus on incorporating modern design, advanced technology, and sustainable materials.

Pros and Cons:

  • Wide selection of baby products, including eco-friendly and sustainable options
  • Easy-to-use website with helpful product descriptions and customer reviews
  • Reasonable prices with frequent sales and promotions
  • Free shipping for orders over €50
  • Fast delivery times and reliable customer service
  • Some products may be more expensive compared to other retailers
  • Limited payment options, only accepting PayPal and bank transfers

User Experience:

Many customers report positive experiences with's website. The site is easy to navigate, and product descriptions and reviews are helpful in making purchasing decisions. Customers report fast and reliable delivery times, and the company's customer service is helpful and responsive.

Pricing and Value for Money:'s prices are generally reasonable and competitive with other retailers. However, some products may be more expensive than comparable options. The company frequently offers sales and promotions, which can help customers save money.


Other popular online retailers for baby products include Amazon, Walmart, and Buy Buy Baby. While these sites may offer a wider selection of products,'s focus on eco-friendliness and sustainability sets them apart from the competition.

Customer Service:'s customer service is generally reliable and helpful. Customers can contact the company through email or a contact form on the website. The company typically responds to inquiries quickly and tries to resolve any issues promptly.

Product Quality and Selection: offers a wide selection of baby products, including bottles, accessories, and breast pumps. The company prides itself on using advanced technology and eco-friendly materials in its products. Many customers report high satisfaction with the quality of the products.

Website Usability:'s website is well-designed and easy to use. Product descriptions and reviews are helpful in making purchasing decisions. The site is also optimized for mobile use, making it convenient for customers to shop on-the-go.

Returns and Exchanges: accepts returns or exchanges within 14 days of delivery. The company does require that products be returned in their original packaging and in new condition.

Promotions and Discounts: offers frequent sales and promotions, including discounts on certain products or free gifts with purchase. Customers can sign up for the company's newsletter to receive information on the latest deals.

Reputation: has a generally positive reputation among customers. The company is known for its focus on eco-friendliness and sustainability, and many customers report satisfaction with the quality of the products and the company's customer service.

Payment Options: currently only accepts PayPal and bank transfers as payment options.

Loyalty Programs:

At the moment, does not offer a loyalty program.

Customer Reviews:

Customer reviews of are generally positive. Many customers appreciate the company's focus on sustainability and eco-friendliness, and report high satisfaction with the quality of the products and customer service.

Community Involvement: does not appear to have a strong community involvement or social responsibility program at this time.

Shipping and Costs: offers free shipping on orders over €50. Delivery times are fast and reliable, with products typically arriving within a few days of order placement. The company ships to all countries in the European Union.