Users Voice for Hellofresh
4% users rated Poor
3% users rated Average
11% users rated Very Good
63% users rated Excellent
Rate Hellofresh Coupons Store
| Sep 2022 | 3.8 | 3.7 | 2.3 | 1.2 | 1 | 4.5 |
|---|---|---|---|---|---|---|
| Oct 2022 | 4.2 | 2.5 | 3.6 | 1.3 | 1 | 4.7 |
| Nov 2022 | 3.7 | 3 | 5 | 1.4 | 1 | 4.5 |
| Dec 2022 | 5 | 5 | 1.8 | 5 | 5 | 5 |
| Mar 2023 | 3.8 | 5 | 5 | 1.4 | 1 | 4.1 |
| Line Chart for Rating of peer stores |
hellofresh.com.au
rakuten.com
airportparkingreservations.com
booking.com
gearbest.com
godaddy.com
Detailed Hellofresh Review by Aisha Bachlani
Introduction
HelloFresh is a leading meal kit delivery service that provides customers with weekly deliveries of fresh, pre-measured ingredients and easy-to-follow recipe cards. Founded in 2011 in Berlin, the company is now present in 14 countries, including Australia. The service allows customers to enjoy delicious meals from the comfort of their homes without the hassle of grocery shopping.Pros and Cons
Pros:- Convenient and time-saving
- High-quality ingredients
- Offers a wide range of recipes to choose from
- Easy-to-follow recipe cards
- Flexible subscription options
- Not suitable for customers with specific dietary needs
- Availability limited to certain areas
- Only available for delivery on certain days
- May be more expensive than grocery shopping
User Experience
The HelloFresh website is user-friendly, with a simple and intuitive interface. Signing up and selecting recipes is easy and straightforward, and the customization options allow customers to choose the meals that best suit their preferences. The recipe cards are easy to follow, and the ingredients are well-packaged, ensuring freshness upon delivery.Pricing and Value for Money
HelloFresh offers flexible subscription options, with plans ranging from 2-5 meals per week for 2-4 people. The cost per meal varies depending on the plan selected, with prices ranging from $7.99-$11.50 per serving. While some customers may find the service to be more expensive than grocery shopping, the convenience and time saved may be well worth the cost.Alternatives
There are several alternative meal kit delivery services available, including Marley Spoon, Dinnerly, and YouPlateIt. Each service offers unique features and benefits, and customers are encouraged to compare options to determine which is best for their needs.Customer Service
HelloFresh has a dedicated customer service team that is available to assist customers with any issues or inquiries. Customers can contact support via phone or email, and the company prides itself on its prompt and helpful customer service.Product Quality and Selection
HelloFresh uses high-quality, fresh ingredients in all of its meal kits, and offers a wide range of recipes to choose from each week. The company also offers options for different dietary needs, including vegetarian and low-calorie meals.Website Usability
The HelloFresh website is well-designed and easy to navigate, with clear descriptions and images of each recipe. Customers can easily customize their subscription preferences and select their meal choices.Returns and Exchanges
HelloFresh offers a Freshness Guarantee, which promises that all ingredients will be fresh and to customers' satisfaction. If any ingredients are damaged or unsatisfactory, customers can contact customer service for a refund or replacement.Promotions and Discounts
HelloFresh regularly offers promotions and discounts for new and existing customers, including referral bonuses, first-time order discounts, and seasonal promotions.Reputation
HelloFresh has a positive reputation in the meal kit delivery industry, with a strong focus on quality ingredients and customer service. The company has received numerous positive reviews from satisfied customers and has won multiple awards for its service.Payment Options
HelloFresh accepts payment by credit or debit card, including Visa, Mastercard, American Express, and Discover.Loyalty Programs
HelloFresh does not currently offer a loyalty program, although customers can earn referral bonuses by referring friends and family to the service.Customer Reviews
Customer reviews of HelloFresh are generally positive, with customers praising the quality of the ingredients and the convenience of the service. Some customers have noted that the service may be more expensive than grocery shopping, but many feel that the time saved is well worth the cost.Community Involvement
HelloFresh has partnered with several community organizations to help promote sustainable food practices and reduce food waste. The company also donates meals to those in need through its Feeding America partnership.Shipping and Costs
HelloFresh offers free shipping on all orders. The delivery day and time may vary depending on the customer's location and subscription preference.Hellofresh Recent User Reviews
Duration
👤
Reviewer Name: Sarah Clements
Review Submission Date: 2022-12-17
Review Title: I have been using Hello Fresh for over 5 years
Review Submission Date: 2022-12-17
Review Title: I have been using Hello Fresh for over 5 years
Review Description: I have been using Hello Fresh for over 5 years - I love the flavoursome food - the ability to choose vegetarian food, low calorie or ready meals, the time it takes to make the recipes is also extremely useful. It's easy to skip a week if needed - but you have to be very organised and know 7 days in advance that you need to cancel which can be frustrating.
👤
Reviewer Name: Carol T
Review Submission Date: 2022-12-16
Review Title: Love it
Review Submission Date: 2022-12-16
Review Title: Love it
Review Description: Very happy with my experience. I have been using Hello Fresh (3 meals a week for two ppl) for over a year now. Never had any issues with delivery and the quality of ingredients is very good. The meals are delicious and varied. I like that I can swap all or any of the meals assigned to me each week with alternate choices from an extensive list. I can also pause deliveries at any time when I am on vacation etc.
👤
Reviewer Name: Melissa Cumming
Review Submission Date: 2022-12-15
Review Title: Wrong ingredients
Review Submission Date: 2022-12-15
Review Title: Wrong ingredients
Review Description: I liked the recipes we picked but we were given salad greens instead of spinach in all our meals. Most of which this was not suitable as the spinach was to be cooked down and incorporated into the dish. We also had to go and buy replacement vegetables as the carrots were wobbly and no good.
👤
Reviewer Name: Siobhan Bejr
Review Submission Date: 2022-12-15
Review Title: Hello Fresh is a very useful service!
Review Submission Date: 2022-12-15
Review Title: Hello Fresh is a very useful service!
Review Description: Recipes are delicious and easy to follow, I haven't had any issues with ingredient mix ups or lacking.I've noticed with each delivery that the box is slowly left further away from my door which worries me a little coming into summer but I will be changing my request to leave deliveries in my outdoor fridge due to heat.I started using Hello Fresh as I do 12hour shift work and don't have much left over time/patience to decide what to do for food and Hello Fresh meals have help cut out the hard work.
👤
Reviewer Name: Hayley
Review Submission Date: 2022-12-14
Review Title: Simple
Review Submission Date: 2022-12-14
Review Title: Simple
Review Description: I have teenage daughters and having this style of meal with instruction cards is fantastic! Not only are my daughters learning how to cook but they are learning to cook healthy meals in the process. The added bonus to this is, I have only had to cook once of the 8 meals we've received so far. ?
👤
Reviewer Name: Stephanie Jane
Review Submission Date: 2022-12-14
Review Title: Creamy Indian Chicken & Cricket Curry
Review Submission Date: 2022-12-14
Review Title: Creamy Indian Chicken & Cricket Curry
Review Description: A ‘cricket’ or some kind of insect fell out of my packet of ‘Mumbai Spice Blend’ & into my ‘Creamy Indian Chicken Curry’ - I feel sick. How could this happen?? I have photo’s of it but not sure if I can upload them to this review
👤
Reviewer Name: Debbie Stampone
Review Submission Date: 2022-12-14
Review Title: Deliciously Healthy!! & EASY....
Review Submission Date: 2022-12-14
Review Title: Deliciously Healthy!! & EASY....
Review Description: Hello Fresh meals take the thought out of thinking what to have for dinner, its there in a bag with all ingredients ready for you. to make your healthiest meal and a full easy to go by Recipe!! card....
👤
Reviewer Name: Kylie Bartlett
Review Submission Date: 2022-12-14
Review Title: Having the turn up and ready to go is…
Review Submission Date: 2022-12-14
Review Title: Having the turn up and ready to go is…
Review Description: Having the turn up and ready to go is so convenient. Great portion size instructions are easy to follow for cooking
👤
Reviewer Name: Kiarah Keen
Review Submission Date: 2022-12-14
Review Title: The good and bad things
Review Submission Date: 2022-12-14
Review Title: The good and bad things
Review Description: I like how easy it is to folllow. Most of the time, the food also tastes great. What I dislike, is that some meals come with missing one of the main ingredients. For instance, a small bag of baby spinach. It's either not included or mixed in with some other type of salad- having nothing to do with the meal you are making.
👤
Reviewer Name: Ross Thompson
Review Submission Date: 2022-12-13
Review Title: Delivered to the neighbors not me
Review Submission Date: 2022-12-13
Review Title: Delivered to the neighbors not me
Review Description: Delivered to the neighbors not me. No Text to say delivered so find food left out in sun. Quick meals??? Still have to cook, clean up and dish wash. Wanted a quick meal in the microwave or oven. Not want I wanted at all, wasted every cent.
👤
Reviewer Name: {{{user_id}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Description: {{{review_content}}}