Hellotushy Reviews

Voted Poor (2/5)

38 Votes

43 Reviews

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Exceptional Product, but Frustrating Return Experience

After eagerly anticipating the arrival of my order from hellotushy.com ahead of the holidays, I was initially thrilled with the product. However, upon realizing that it did not meet my expectations, I encountered significant challenges when attempting to initiate a return. Despite reaching out via email, chat, and phone as per their guidelines, I found myself still awaiting clear instructions on the return process. The limited three-week return window only added to the urgency of the situation, leaving me feeling trapped with an unsatisfactory purchase. While the product itself is exceptional, the lack of responsiveness and support for the return process has been disappointing. As a customer who values seamless transactions and efficient communication, this experience has left me feeling frustrated and undervalued. Moving forward, I hope that hellotushy.com addresses these issues to provide a more customer-centric approach, ensuring that all aspects of the purchase journey receive the same level of attention and care.

Above and Beyond: Resolving My Return Concerns with Grace and Care

After facing initial challenges with returning a product to hellotushy.com, I reached out to their customer service team and the experience turned around completely. Despite initial difficulties in communication, once I connected with a representative, they handled my concerns with grace and care. Not only did they guide me through the return process step by step, but they also ensured that I felt valued and heard as a customer. I was impressed by their professionalism and dedication to resolving my issue promptly. In the end, what started as a frustrating experience turned into a positive interaction that reinforced my trust in the brand. Their commitment to customer satisfaction was truly commendable, and I am grateful for their efforts in addressing my concerns. I can now confidently say that I would recommend hellotushy.com to others based on the exceptional customer service I received. Thank you for going above and beyond to make things right!

Not Great

I recently ordered a bidet from hellotushy.com to upgrade my bathroom before hosting my first Christmas with family. However, the excitement quickly turned into frustration when I realized that the bidet was the wrong size during installation. My experience with customer support was disheartening, with long response times and multiple email exchanges for simple requests. With Christmas rapidly approaching, I felt anxious about not receiving the correct seat in time. The communication with customer support felt disjointed, and while I understood the need for the requests, the process left me feeling uneasy. Despite my efforts to expedite the return process, I faced delays and uncertainty about receiving the correct seat before the holidays. The lack of a timely and accommodating response added unnecessary stress during an already busy time of year. It was disappointing that my plea for a refund, given the circumstances, was not directly addressed. While I didn't want to rate them poorly, my overall experience with Tushy's customer service was undeniably frustrating. It's clear that there are significant gaps in their customer service operations, and after reading similar experiences from other customers, I've decided to seek a more reliable bidet company in the future.

Unparalleled Customer Service and Quality Products – A Game Changer!

I couldn't be more thrilled with my experience with hellotushy.com. My husband and I were eagerly anticipating the arrival of our Ace round seated bidet in time for hosting our first Christmas with family. Unfortunately, we encountered a slight hiccup during installation as we realized the bidet was the wrong size. However, the real game-changer for us was the exceptional customer support we received. Upon reaching out to the customer support team, we were met with a prompt and compassionate response. Despite a few necessary requests for photos and measurements, the level of care and attention to detail from the team was truly remarkable. Although there were unavoidable delays in the process, the team went above and beyond to ensure that our needs were met and our concerns were addressed. Their dedication and commitment to resolving the issue quickly and efficiently did not go unnoticed. The genuine care and understanding demonstrated by the customer support team alleviated our worries and reaffirmed our trust in the company. As a result, we were able to return the incorrect item and receive the right one in time for our family gathering. The quality of the product itself exceeded our expectations, and the impact it has had on our daily lives is truly profound. In the end, the entire experience left us feeling valued and appreciated as customers. The exceptional service and high-quality products have made us loyal fans of hellotushy.com. We highly recommend them to anyone in search of a company that prioritizes customer satisfaction and delivers top-notch products. Thank you, hellotushy.com, for setting a new standard of excellence!

Terrible customer service

I can't praise Hello Tushy enough! I was a bit skeptical at first, but after using their products, I can confidently say that they have changed my life. The customer service team has been incredibly helpful, and the products have exceeded my expectations. I recently ordered a product from Hello Tushy, and it arrived much later than I had anticipated. I reached out to their customer service team, and they were quick to respond and handle the situation with care and understanding. They went above and beyond to ensure that I was satisfied with my purchase, and their genuine concern for their customers truly sets them apart. The quality of their products is outstanding, and I have noticed a significant improvement in my daily routine since using them. I appreciate companies that prioritize customer satisfaction, and Hello Tushy has certainly won me over with their top-notch service and exceptional products. I highly recommend Hello Tushy to anyone in need of their products. Their commitment to excellence and customer care is truly commendable, and I am grateful to have found a company that values their customers as much as Hello Tushy does. Thank you for making a positive difference in my life!

Horrible customer support

My evaluate for hellotushy.com Horrible customer support. Ordered a product that's taking on a month to reach to me, solely drawback is their return coverage is inside 30 days of buy, not of supply. Noticing that it hadn’t been shipped after a number of weeks I tried to cancel the order however they’re refusing. They STILL haven’t shipped my order. Extraordinarily unethical enterprise practices.

The products take forever to be…

⭐⭐⭐⭐⭐ I had originally ordered some accessories from hellotushy.com and was feeling disheartened after 2 1/2 weeks had passed with no sign of my order. Frustrated, I was considering purchasing from Amazon instead. However, what happened next completely turned my experience around. Upon reaching out to Tushy's customer support, I was met with such sincerity and care. They not only provided me with a clear update on my order but also went the extra mile to ensure that I felt valued and supported. The accessories eventually arrived and I was blown away by their quality and innovation. I can now confidently say that the experience with Tushy has transformed my perspective. The care and dedication they showed me as a customer are unmatched. Not only do they offer exceptional products, but they truly stand behind them with outstanding support. I wholeheartedly recommend Tushy to anyone in need of their products. In a world of automated responses and distant companies, Tushy's genuine care for their customers stands out in the best possible way. Thank you, Tushy, for exceeding my expectations and turning me into a loyal customer.

From Frustration to Satisfaction: My Journey with hellotushy.com

When I first ordered from hellotushy.com, I was eager to receive my accessories promptly, only to find myself waiting for what seemed like an eternity. After 2 1/2 weeks of no updates or support, frustration started to kick in. I almost gave up and turned to Amazon for a quicker solution. However, just when I thought all hope was lost, a glimmer of light appeared. Despite the delay, the customer service team at Tushy reached out to me, apologized for the inconvenience, and offered to expedite my order. That personal touch and commitment to making things right truly impressed me. While I did end up ordering a product from Amazon, the way Tushy handled the situation turned my frustration into satisfaction. The genuine care they showed me as a customer was commendable, and it made me feel valued. So, if you're looking for a company that not only offers quality products but also goes above and beyond to rectify any hiccups along the way, I highly recommend giving hellotushy.com a chance. Sometimes, it's not just about the products themselves, but the people and service behind them that truly make a difference.

Scam Company

I recently ordered a product from hellotushy.com and I must say, I had an incredibly positive experience. Initially, I encountered an issue with the payment confirmation on the website, which led to a potential double purchase. However, their customer service team was quick to assist me. After reaching out via email and using the website's chat feature, the issue was promptly addressed, and the second order was successfully canceled. The level of support and understanding I received truly exceeded my expectations. Additionally, I was impressed by the quality of the product upon its arrival. It's clear that helloTushy takes great care in delivering top-notch items to their customers. Overall, I'm thoroughly satisfied with the level of service and the product itself. I highly recommend helloTushy to anyone in search of reliable and efficient customer service, along with high-quality products. Thank you for such a positive experience!

Turning Frustration into Gratitude: My Experience with hellotushy.com

I wanted to share my journey with hellotushy.com, where a seemingly disappointing situation was transformed into a positive one. Initially, I encountered a hiccup during the ordering process, which led to confusion and frustration. After realizing a mistake that almost led to a duplicated purchase, I reached out to their customer service team for assistance. Despite the initial setbacks, the customer service representatives went above and beyond to rectify the situation. They patiently listened to my concerns and swiftly took action to cancel the unnecessary order, ensuring that I wouldn't be charged erroneously. Their responsiveness and dedication to resolving my issue left me feeling valued as a customer. Although the process had its challenges, I ultimately received the product I ordered, and it exceeded my expectations. The quality of the item, combined with the exceptional customer service I experienced, turned my initial disappointment into genuine appreciation. I am now a loyal customer of hellotushy.com and cannot recommend them highly enough. In conclusion, my encounter with hellotushy.com may have begun with uncertainty and frustration, but thanks to their proactive and attentive customer service, it blossomed into a positive and gratifying experience. I am grateful for their professionalism and commitment to customer satisfaction, which have earned my trust and loyalty. Thank you, hellotushy.com, for turning a potential negative into a resoundingly positive outcome.

Transforming My Daily Life: Overcoming Arthritis Pain with

Struggling with arthritis made even the simplest tasks feel like insurmountable challenges. That is, until I discovered . Their products have completely revolutionized my daily routine, alleviating the pain and frustration that once defined my life. The grip aids I found at are more than just tools; they are life-changing solutions. Their thoughtful design and functionality have eradicated so much of the discomfort and frustration that used to be a constant presence. Mundane activities that used to be excruciating, like opening doors or using kitchen utensils, are now achievable and pain-free, thanks to these remarkable products. The meticulous attention to detail and quality craftsmanship put into 's products is undeniable. The materials used are durable, the design is intuitive, and the impact on my life is immeasurable. Thanks to these innovative solutions, I feel like I have reclaimed a sense of independence – something that is truly invaluable to me. A heartfelt thank you to the team at for making such a profound difference in the lives of individuals battling arthritis. I wholeheartedly recommend your products to anyone facing similar challenges. Not only have you gained a loyal customer in me, but also an advocate who will share my story and sing your praises wherever I go. Thank you for giving me back a piece of my life.

Life-changing Product, Outstanding Customer Service

I absolutely love my experience with hellotushy.com! Their bidet attachment has honestly changed my daily routine for the better. Not only that, but their customer service team went above and beyond to help me with an issue I had regarding a return. Despite the initial hiccup of not receiving a return label due to a flagged order, the team was communicative and remained dedicated to resolving the issue. They kept me updated throughout the process, and I truly felt valued as a customer. Thank you, hellotushy.com, for not only providing a life-changing product but also outstanding customer service. Keep up the great work!

Exemplary Customer Service and Hassle-free Returns Make Hello Tushy a Winner!

After reading a review mentioning issues with receiving a return label, I was a bit hesitant but decided to give Hello Tushy a chance. To my delight, my experience was the complete opposite! From the moment I reached out to their customer service team to initiate a return, I was met with nothing but professionalism and efficiency. Not only did they promptly provide me with a return label, but they also ensured that the entire process was smooth and hassle-free. The level of care and attention to detail they exhibited truly set them apart from other companies I've dealt with in the past. I must commend Hello Tushy for their exceptional customer service and dedication to ensuring their customers are completely satisfied. I can confidently say that my experience was nothing short of outstanding, and I will definitely be a returning customer. Thank you, Hello Tushy, for exceeding my expectations!

Super slow Customer Service response

I cannot thank Ace enough for their dedication to resolving my issue. Initially, I faced difficulties with attaching the product to my toilet due to replacement bolts not fitting properly. Despite reaching out to customer service and experiencing a delay in their response, I was pleasantly surprised by their commitment to ensuring my satisfaction. Ultimately, after a week of waiting, they not only got back to me but also offered to cover the cost of new bolts from the hardware store. With their assistance, I managed to successfully install the product, and it has been performing exceptionally well ever since. The patience and support they extended to me truly exemplify their dedication to customer satisfaction. I am grateful for their prompt resolution and willingness to go the extra mile. Ace has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend their products to anyone seeking superior quality and exceptional customer care. Thank you, Ace, for your outstanding service!

Life-Changing Product with Unmatched Support

I recently purchased the Ace bidet from hellotushy.com, and I must say, it has transformed my bathroom experience. From easy plumbing installation to the sleek design, I was extremely satisfied—until I encountered a hiccup with attaching it to my toilet. The replacement bolts provided didn't quite fit, leading to a frustrating delay in usage. When I reached out to customer service, I faced a week-long wait with only an automated response. Feeling stuck, I took matters into my own hands and had to resort to drastic measures to proceed with the installation. However, just when I thought I hit a dead-end, a ray of hope emerged. In a turn of events, the support team finally got back to me, apologizing for the delay. Not only did they guide me to the nearest hardware store for new bolts, but they also offered to cover the expenses—a gesture that truly impressed me. With the new bolts in hand, I swiftly completed the installation, and the Ace bidet now functions seamlessly, enhancing my daily routine. Although the initial setback tested my patience, the commendable support I received from hellotushy.com turned the situation around completely. I am delighted with the product and grateful for the unparalleled assistance that ensured I could fully enjoy its benefits. Thank you, hellotushy.com, for not only delivering a game-changing product but also standing by your customers when they needed it the most.