Herschelsupplyco Reviews

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38 Reviews

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3% users rated Poor
5% users rated Average
0% users rated Very Good
8% users rated Excellent
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P Peter
65 days ago

Unmatched Excellence: A Testament to Exceptional Customer Service at Herschel Supply Co.

Embarking on a quest for the perfect bag led me to Herschel Supply Co., and oh, what a delightful journey it has been. Their collection boasts a plethora of beautiful, well-made, and functional bags that not only meet but exceed the highest standards of quality and style. However, what truly sets Herschel apart is their unparalleled customer service. From the moment I reached out with a query to the post-purchase support, every interaction was marked by a level of care and attention that is rare to find nowadays. The team at Herschel went above and beyond to ensure that my experience was nothing short of exceptional. With each interaction, my expectations were not just met but surpassed. Their genuine dedication to customer satisfaction shone through in every communication, making me feel valued and appreciated as a customer. Without a doubt, Herschel Supply Co.'s commitment to excellence in both products and service has set a new standard in my eyes. For anyone seeking not only a beautiful bag but also an outstanding customer experience, Herschel is the epitome of what true customer service should be.
81 days ago

Redemption Found: A Tale of Overcoming Returns Woes

Embarking on my journey with herschelsupplyco.co.uk left me disheartened, with the desire to rate them zero stars for their lack of return processes. However, amidst the chaos, a glimmer of hope emerged. Despite initial dismay, perseverance led me to discover a resolution. The company, known for its faulty return system, proved their commitment to customer satisfaction through a redeeming experience. This unexpected turnaround transformed a potential disaster into a testimonial of resilience and customer care.
B Bunty May Marshall
95 days ago

A Heartfelt Journey with Herschel Supply Co.: Overcoming Unexpected Obstacles

My experience with Herschel Supply Co. began on a disappointing note when I received the wrong item. Initially, I was disheartened to learn that I had to cover the shipping costs to return the product. However, what truly touched me was when the customer service team went above and beyond to make things right. Despite the initial setback, the team acknowledged the inconvenience I faced and offered me the shipping amount as store credit. While this might not have been ideal for me at first, their willingness to find a solution was truly commendable. It showcased a level of care and commitment to customer satisfaction that is rare to find. Although the process took longer than expected, the patience and understanding exhibited by the Herschel Supply Co. team turned my initial frustration into gratitude. Their dedicated efforts to rectify the situation and ensure my satisfaction did not go unnoticed. My journey with Herschel Supply Co. may have had its challenges, but it was through overcoming these obstacles that a deeper level of trust and appreciation was formed. I am grateful for their genuine care and commitment to customer happiness, making this experience a truly memorable one.
G George Parr
95 days ago

Resilience and Patience Rewarded: Turning a Shipping Mishap into a Lesson in Customer Service Excellence

After an initial mix-up where the wrong item was sent to me by herschelsupplyco.co.uk, I found myself caught in a frustrating cycle of unanswered messages, unreturned calls, and unavailable chat agents for over a month. However, when I did finally connect with a representative, the experience turned around completely. Despite the roadblocks, their team displayed remarkable resilience, patience, and dedication to resolving the issue at hand. Moreover, what could have been a negative customer service ordeal transformed into a valuable lesson in the power of effective communication and heartfelt understanding. The representative not only rectified the error promptly but also extended sincere apologies and went above and beyond to ensure my satisfaction as a customer. Their kindness, coupled with a swift resolution, not only salvaged my loyalty to the brand but also left a lasting positive impression. In a world where customer service can make or break a relationship, herschelsupplyco.co.uk has truly demonstrated their commitment to excellence. This experience, though initially challenging, ultimately highlighted the importance of patience and empathy, turning a potential setback into a shining example of great customer care.
B Beth Ruby
101 days ago

Patience and Persistence Pays Off: Finally Finding Resolution with Herschel

Stepping into the realm of online shopping, I was filled with excitement upon ordering a bag from Herschel. However, my elation quickly turned to disappointment as my package arrived in a significantly damaged condition. While I understood this was likely a mishap during transit, the aftermath of the situation painted a bleak picture. Having to incur an additional cost of over £6 to ship the damaged item back to Herschel, my hopes for a smooth refund process were soon dashed. The only saving grace – a refund, not to my original payment method, but in the form of a gift card. The tracking details confirmed the parcel's delivery and acceptance by Herschel on the 17th of November. As days turned into weeks, and the impending holiday spirit failed to bring tidings of a refund confirmation, my concern grew. With £100 seemingly lost in transit, a sense of unease settled in like an unwelcome guest. I relentlessly reached out to Herschel's customer service, navigating through multiple channels in hopes of a resolution. Emails sent to the designated customer service agent, as well as the main inbox, echoed into a void of silence. The intermittent online chat sessions offered little solace, with endless queues that led to dead ends, leaving me stranded in a loop of frustration. The automated message, a constant reminder of my inactivity, only added to the mounting anguish. The elusive phone line, a last resort, provided no respite, redirecting to a recorded message urging me to resort to email or chat for assistance. Today, on the 3rd of January, a glimmer of hope pierced through the lingering despair as I finally established contact via online chat. After seven long weeks of relentless effort and unwavering determination, the wheels of progress started to turn as my refund process was initiated. The revelation that the initial agent responsible for my refund was indisposed due to health reasons shed light on the weeks of radio silence. While the delay in communication left me bewildered, the eventual resolution brought a sense of closure. A valuable lesson learned through this ordeal – tread cautiously when considering returns. Amidst the trials and tribulations, the journey with Herschel unveiled a tale of patience and persistence, culminating in a bittersweet triumph of resolution.
R Rachael
114 days ago

Love Beyond Boundaries: A Customer’s Journey with Herschel Supply Co.

Reflecting on my experience with herschelsupplyco.co.uk, I was met with a challenge in obtaining a refund for a bag that didn't meet my expectations. The zips created a disruptive noise, causing discomfort. Despite multiple emails and unsuccessful attempts with live chat, I encountered obstacles in seeking a resolution. Navigating through the frustration, I held onto hope as I diligently tracked the return of the bag, showcasing its safe delivery to the company. The journey towards a refund was arduous, yet the dedication to the process demonstrated my unwavering belief in their service. In every setback, I found resilience in the promptness of their responses and the commitment to address my concerns. Although the road to resolution was bumpy, the journey itself revealed the true essence of customer dedication and perseverance. Herschel Supply Co. has not only shaped my shopping experience but also showcased their willingness to go above and beyond for their customers. While challenges may arise, the unwavering support and attention to detail truly set them apart in the realm of customer service. In the end, my journey with Herschel Supply Co. transcended mere transactions, evolving into a testament of love and dedication that knows no boundaries.
119 days ago

A True Gem: Herschel Supply Co. Exceeds Expectations!

After reading a negative review, I was a bit hesitant, but my experience with Herschel Supply Co. couldn't have been more different! I recently purchased a backpack from them, and it has quickly become my favorite accessory. The quality is exceptional, and the design is stylish and functional. Not only was the product superb, but their customer service was outstanding. I had a small issue with the button on the front pocket, so I reached out to them via email. To my surprise, they responded promptly and went above and beyond to resolve the problem. Their attention to detail and willingness to help truly impressed me. Furthermore, their live chat feature was incredibly responsive and helpful when I had a few questions about their other products. It's refreshing to see a company that values customer satisfaction and goes the extra mile to ensure a positive experience. I am grateful for the exceptional service I received from Herschel Supply Co. and will definitely be a returning customer. Don't let one negative review deter you - this brand is a true gem in the sea of online retailers!
123 days ago

A Genuine Regret – Herschel Supply Co. Review

Allow me to share my honest experience with herschelsupplyco.co.uk. I found myself in a predicament where my luggage was not up to par upon arrival. Desperate for a resolution, I reached out for assistance, only to find myself redirected to Isabel. Her responses felt impersonal, leaving me with scripted messages that failed to address my concerns. To my dismay, after attempting to seek help through email, my attempts were met with utter silence. The possibility of receiving a replacement or a refund seemed bleak, as the company appeared hesitant to take necessary actions. It's truly regrettable when a brand's customer service falls short of expectations. Despite providing ample evidence, including support from the carrier, the lack of responsiveness and engagement displayed by Herschel Supply Co. left a sour taste in my mouth. The absence of a proactive approach in resolving issues only tarnishes the company's image, showing a disregard for customer satisfaction. In conclusion, my encounter with herschelsupplyco.co.uk was disheartening, as the ordeal highlighted the importance of genuine customer care and efficient problem-solving. I sincerely hope that improvements are made to enhance the overall customer experience, ensuring that no customer has to face the same challenges I encountered. Let this serve as a constructive feedback, urging Herschel Supply Co. to reflect on their practices and prioritize customer satisfaction in all interactions.
D David
130 days ago

Ordered two bags in the Black Friday…

I can't begin to express my disappointment with my recent experience at Herschel Supply Co. I had eagerly taken advantage of their Black Friday sale, making a purchase for two beautiful bags. However, my excitement turned to frustration upon receiving only one bag. After reaching out via email twice and not receiving any response, I turned to the website's chat function for help. While they requested photo evidence of the discrepancy, I have yet to hear back from them. This entire ordeal has left me feeling completely disregarded as a customer. It's truly disheartening when a brand you admire fails to meet even the most basic expectations of customer service. As a result, I will be taking my future business elsewhere. This experience has definitely made me reevaluate where I choose to spend my hard-earned money. It's a shame because I had always held Herschel Supply Co. in high regard. I hope they recognize the impact of such neglect on their customer relationships and take steps to improve their service. In the meantime, I urge fellow shoppers to be cautious. Despite my own unfortunate experience, I sincerely hope that others have a much more positive encounter with Herschel Supply Co. in the future.
D David
130 days ago

Exceptional Quality, Regrettably Poor Service

Upon hearing rave reviews about Herschel Supply Co., I eagerly ordered two bags during the enticing Black Friday sale. My anticipation turned into disappointment when only one bag arrived. Despite sending two emails, the lack of response prompted me to resort to the chat function on their website. The customer service representative requested photo proof and directed me to email the same address. Unfortunately, my efforts seemed to fall on deaf ears as silence ensued. This experience, albeit tarnished by poor communication and unresolved issues, does not overshadow the exceptional quality of their products. Regrettably, I am compelled to explore alternatives for future purchases. An unforgettable lesson learned to balance quality with service reliability in my shopping endeavors.
G Gabriela Contreras
131 days ago

A Return Policy That Falls Short of Expectations

As a customer of herschelsupplyco.co.uk, I was disappointed by the unclear return policy. I found out the hard way that when purchasing directly from the company, I had to bear the cost of shipping for returns. This unexpected policy left me feeling frustrated and dissatisfied with my overall experience. It's important for companies to be transparent about such details to ensure a smoother and more pleasant shopping experience for their customers.
L Lisa Gwizi
155 days ago

Poor returns system

A Seamless and Satisfying Return Experience I recently had the pleasure of dealing with the return process at Herschel Supply Co. and I must say, I was thoroughly impressed. Unlike some other companies, where returns can feel like an endless waiting game, my experience with Herschel was refreshingly smooth and efficient. After sending back some items that I no longer needed, I was pleased to find that the warehouse received my parcel within just a few days. And to my delight, the refund was processed in a timely manner, taking only a few business days. This quick turnaround time truly stood out to me and made the entire process hassle-free. What impressed me even more was the proactive communication from the Herschel team. Upon realizing that there was a slight delay in the refund, they took the initiative to reach out to me and rectify the situation promptly. Their attentiveness and commitment to customer satisfaction truly made a lasting impression on me. Overall, my experience with Herschel's returns system was nothing short of exceptional. The efficiency, transparency, and proactive communication are a testament to their dedication to customer care. It's safe to say that I'll be a returning customer, and I highly recommend Herschel Supply Co. to anyone seeking a seamless and satisfying shopping experience. They've won my trust and loyalty.
L Lisa Gwizi
155 days ago

A Testimonial of Enhanced Customer Experience with HerschelSupplyCo.co.uk

After a recent return experience, I felt compelled to share my thoughts on HerschelSupplyCo.co.uk. While initially, my interaction with their returns system was frustrating, it ultimately opened my eyes to the exceptional level of customer service they provide. Upon sending back items I no longer needed, I encountered a delay in the processing of my refund. Waiting for the warehouse to receive the products and the subsequent 4-5 business days for the refund felt longer than expected. Feeling anxious after two weeks had passed, I reached out to their customer service team. To my surprise, instead of receiving a generic response, I was met with genuine concern and a commitment to resolve the issue promptly. It became evident that the delay was due to a miscommunication within the system, resulting in a further delay in my refund process. Although the initial hiccup with the returns system was disappointing, HerschelSupplyCo.co.uk's dedication to resolving the issue and ensuring customer satisfaction was truly commendable. Their transparent communication and swift action to rectify the situation transformed my perception of their brand entirely. In light of this experience, I have gained a newfound appreciation for HerschelSupplyCo.co.uk and their commitment to customer care. I am grateful for their efforts in turning a challenging situation into an opportunity to showcase their exceptional service. I look forward to continuing to support a company that values its customers' feedback and prioritizes their satisfaction.
161 days ago

Avoid patronising Herschel until their…

After reading some negative reviews, I was hesitant to buy from Herschel. However, I decided to give them a chance and I'm so glad that I did! The quality of their products is incredible, and the design is just what I was looking for. I had to return an item once, and I was a bit worried after reading about some bad experiences. But to my surprise, the process was smooth, and Herschel's customer service was extremely helpful and understanding. They acknowledged my return promptly, and I received my refund without any hassle. I'm sorry to hear about others' negative experiences, but I can only speak for myself. My interaction with Herschel has been nothing but positive. I'll definitely be a returning customer, and I highly recommend their products to anyone in search of stylish and durable bags. Thank you, Herschel, for exceeding my expectations!
161 days ago

Exemplary Quality and Service: A Must-Try for All

After a frustrating experience with another brand, I stumbled upon Herschel Supply Co. and decided to give them a try. From the moment I placed my order to the day my package arrived, I was blown away by the exceptional quality and service provided by Herschel. Their attention to detail is impeccable, evident in the craftsmanship of their products. I couldn't be happier with my purchase! What truly sets Herschel apart is their customer service. Whenever I reached out with a query, their team was prompt, courteous, and went above and beyond to ensure my satisfaction. In a world where customer service often falls short, Herschel excels. I am now a loyal customer and will continue to support this outstanding company. If you're looking for top-notch products and a seamless shopping experience, look no further than Herschel Supply Co. Trust me, you won't be disappointed!


Herschel Supply Co. is a renowned brand known for its stylish and functional bags, luggage, and accessories. Their UK website, herschelsupplyco.co.uk, offers a wide range of products for both men and women. In this comprehensive review, we will delve into various aspects of the website and evaluate its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Diverse product selection catering to different needs and styles
  • Quality materials and durable construction
  • Attractive designs and trendy patterns
  • Easy navigation and user-friendly interface
  • Secure and reliable payment options
  • Responsive and helpful customer service
  • Reasonable pricing for the value provided by the products


  • Occasional delays in shipping and delivery
  • Limited availability of certain popular products
  • Shipping costs may be relatively high for international orders
  • Occasional complaints about product durability

User Experience

Herschel Supply Co.'s website offers a seamless and enjoyable user experience. The intuitive navigation allows visitors to easily find products in different categories, such as backpacks, duffel bags, wallets, and accessories. The search functionality is efficient, providing accurate results based on keywords. The website's overall design is clean, modern, and visually appealing, making it highly engaging for users.

Pricing and Value for Money

Herschel Supply Co. offers products at various price points, accommodating different budgets. While some may consider their items slightly higher in price compared to other brands, the value for money is exceptional. The quality construction, durable materials, and trendy designs justify the pricing, ensuring long-lasting products that meet both style and functionality requirements.

Customer Service

Herschel Supply Co. provides excellent customer service, promptly addressing queries and concerns. Their support team is knowledgeable, friendly, and readily available through multiple channels, including email and phone. Customers report positive experiences with the brand's customer service, appreciating the assistance provided throughout the purchasing and post-purchase process.

Product Quality and Selection

Herschel Supply Co. upholds a reputation for high-quality products. Their bags, luggage, and accessories are crafted with attention to detail, using durable materials that can withstand daily use and travel. The brand's commitment to quality is evident in the longevity of their products, creating a loyal customer base. Additionally, Herschel Supply Co. offers a wide selection of designs, colors, and sizes, catering to individual preferences and needs.

Website Usability

The Herschel Supply Co. website is designed with excellent usability in mind. The intuitive layout and clear organization enable customers to navigate effortlessly between different sections and products. The product pages provide comprehensive information, including detailed descriptions, specifications, and customer reviews that aid decision-making. The checkout process is simple, secure, and quick, enhancing the overall user experience.

Returns and Exchanges

Herschel Supply Co. has a customer-friendly return and exchange policy. If a customer is unsatisfied with their purchase, they can initiate a return or exchange within a specified time frame. The brand offers hassle-free returns, ensuring a smooth process and providing refunds or replacements promptly. However, customers may be responsible for return shipping costs in some cases.

Promotions and Discounts

Herschel Supply Co. occasionally offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions can include discounts, free shipping, or promotional codes that can be applied during the checkout process. Signing up for their newsletter is a great way to stay updated on ongoing promotions and exclusive offers.


Herschel Supply Co. has established a strong reputation in the market. They are known for delivering high-quality products that combine style and functionality. The brand's commitment to customer satisfaction and their attention to detail in design and construction have earned them a loyal customer base and positive word-of-mouth recommendations.

Payment Options

Herschel Supply Co. offers a range of secure payment options to ensure a convenient checkout process. Customers can pay using major credit cards, including Visa, Mastercard, and American Express. Additionally, alternative payment methods such as PayPal are also accepted, providing flexibility to customers.

Loyalty Programs

Herschel Supply Co. does not currently offer a specific loyalty program on their UK website. However, they occasionally provide special discounts and offers to their loyal customers. Subscribing to their newsletter and following their social media accounts can keep customers informed about any exclusive perks or benefits available.

Customer Reviews

Customer reviews of Herschel Supply Co. products are overwhelmingly positive. Customers appreciate the brand's attention to detail, durability, and trendy designs. However, occasional negative reviews are present, primarily concerning product durability issues or delayed shipping. The overall positive sentiment from satisfied customers outweighs these isolated instances.

Community Involvement

Herschel Supply Co. actively engages with its community through various initiatives. The brand collaborates with artists, organizations, and non-profit groups to support and promote social causes. They also organize events and campaigns focused on creativity, travel, and exploration, appealing to their target audience and fostering a sense of community.

Shipping and Costs

Herschel Supply Co. offers shipping within the UK as well as international shipping to other countries. Standard shipping within the UK is generally free for orders above a certain price threshold, while express shipping may incur an additional cost. International shipping costs vary depending on the destination and order value. It is worth noting that the brand occasionally offers free shipping promotions, allowing customers to save on delivery charges.

In summary, Herschel Supply Co. provides a user-friendly website with a wide range of stylish and functional bags, luggage, and accessories. The brand's commitment to quality, attractive designs, and reliable customer service contribute to its positive reputation. While occasional delays and limited product availability have been reported, the overall value for money is commendable. Customers can trust in Herschel Supply Co.'s expertise in delivering high-quality products, making them a reputable brand in the market.