Users Voice for Hershesons

29% users rated Terrible
8% users rated Poor
2% users rated Average
2% users rated Very Good
60% users rated Excellent
Pie Chart Review Representation for Hershesons
Hershesons Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 May 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 4.5 5 4.5 1 2.7
Oct 2022 2.7 4.7 1 4 1 5
Nov 2022 3 4.2 5 4.2 1 1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3.3 2 5 1 4.9
Line Chart for Rating of peer stores

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Detailed Hershesons Review by

Introduction

Hershesons.com is a leading online store that offers a wide range of hair styling and grooming products for men and women. Founded by Daniel Hersheson in 1994, the company has become a go-to destination for hair care and styling products. With an impressive selection of high-quality products, Hershesons.com has established itself as a reliable source of premium hair care solutions.

Pros and Cons

Pros:
  • Wide selection of premium hair care and styling products
  • Easy-to-use website with user-friendly interface
  • Responsive and helpful customer service
  • Reasonable pricing for premium products
Cons:
  • Some products may be pricey for some customers
  • Limited selection for hair care products for men

User Experience

Hershesons.com offers a seamless user experience that is both visually appealing and highly functional. The website is easy to navigate and allows customers to filter results by product category, hair type, and price range. The product pages are well-designed, with clear product descriptions and high-quality images to showcase the products.

Pricing and Value for Money

Hershesons.com offers premium hair care and styling products at reasonable prices. While some products may be pricey for some customers, the quality of the products justifies the price. Furthermore, the website regularly offers promotions and discounts, making the products even more affordable.

Alternatives

Some notable alternatives to Hershesons.com include Sephora, Ulta, and Birchbox. While these stores also offer a wide selection of hair care and styling products, Hershesons.com stands out for its high-quality, premium products and exceptional customer service.

Customer Service

Hershesons.com places a high priority on customer service, offering responsive and helpful support to customers. The customer service team is available by phone, email, and live chat, and strives to provide quick and efficient solutions to any customer inquiries or issues.

Product Quality and Selection

Hershesons.com offers a wide selection of premium hair care and styling products, including shampoos, conditioners, styling tools, and accessories. The products are of high quality and are designed to meet the needs of different hair types and styles.

Website Usability

Hershesons.com features a well-designed website that is easy to use and navigate. The website is visually appealing and features clear and concise product descriptions, making it easy for customers to find the products they need.

Returns and Exchanges

Hershesons.com offers a 30-day return policy on all products, allowing customers to return products that they are not satisfied with. The website also offers free returns and exchanges, making the process hassle-free for customers.

Promotions and Discounts

Hershesons.com regularly offers promotions and discounts on its products, making them even more affordable for customers. Customers can sign up for the newsletter to receive updates on new products and exclusive promotions.

Reputation

Hershesons.com has established itself as a reputable and reliable source of premium hair care and styling products. The company has a loyal customer base and has received positive reviews for its exceptional customer service and high-quality products.

Payment Options

Hershesons.com offers a range of payment options, including Visa, Mastercard, American Express, and PayPal. The website uses secure and encrypted payment processing to ensure the safety of customers' financial information.

Loyalty Programs

Hershesons.com does not currently offer a loyalty program, but the website does offer regular promotions and discounts to reward loyal customers.

Customer Reviews

Customers have generally had positive experiences with Hershesons.com. Customers have praised the high quality of the products and exceptional customer service. Customers have also found the website easy to use and navigate.

Community Involvement

Hershesons.com has been involved in various social and environmental initiatives. The company has supported several charities and organizations, including Breast Cancer Now and the Hairstyle Charity Ball.

Shipping and Costs

Hershesons.com offers free standard shipping on all orders over £50. The website also offers express shipping for an additional fee. Shipping costs vary depending on the destination and the size of the order.

Hershesons Recent User Reviews

User Rating

5 stars

19

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Reviewer Name: MARY HUNTER

Review Submission Date: 2022-10-11

Review Title: Celebrity hairdressers who only care about celebrities
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Review Description: I ordered the new hairdryer on Sunday after reading about in the Sunday Times. I paid for next day delivery so it should have been dispatched yesterday. Nothing has arrived today and they don’t respond to emails or phone calls. I am sure they would respond if I was a celebrity but they really don’t care about ordinary people. I am flying out of the country early hours tomorrow and wanted the new hairdryer for my holiday. They haven’t even apologised

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Reviewer Name: Fiona Galletly

Review Submission Date: 2022-10-06

Review Title: Great product and easy to use
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Review Description: Great product and easy to use, adds moisture to hair without weighing down

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Reviewer Name: Mrs Reeves

Review Submission Date: 2022-09-15

Review Title: I was ill on today if my appointment…
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Review Description: I was ill on the day of my appointment and cancelled. They took the full amount from my account. Now they want proof of a medical appointment. This is not how you treat customers. They really try their luck. Avoid.

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Reviewer Name: Andrew Downie

Review Submission Date: 2022-09-07

Review Title: Quite good
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Review Description: Similar to a few other products - e.g. Davines All In One Milk. It is quite good for frizz, but not really the miracle 'Almost everything cream' it is sold as.

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Reviewer Name: Linda Coffey

Review Submission Date: 2022-08-12

Review Title: The pump stopped working
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Review Description: The pump stopped working on my almost everything cream. The team suggested things to try and it worked again. The team member was friendly and assured me that they would replace product if I wasn't satisfied.

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Reviewer Name: jenny

Review Submission Date: 2022-08-06

Review Title: The postage on this is insane
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Review Description: The postage on this is insane. I ordered a €15 and realised too late the postage was so high. Tried to cancel but it went though. So ended up paying nearly €50. It’s not worth it when you factor shipping costs. They should give you the option of slower shipping for a more reasonable price.

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Reviewer Name: William

Review Submission Date: 2022-08-02

Review Title: I love this product
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Review Description: I love this product. Zhoosh foam is perfect for my fine lifeless hair. Couldn't be without it now?

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Reviewer Name: Tim Crowley

Review Submission Date: 2022-08-01

Review Title: Unresponsive customer service team
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Review Description: Despite three attempts, no response from customer service. Re-ordered Almost Everything Cream because it works well for me, but I've been left out of pocket due to a delivery issue, which hasn't been resolved a month on from placing the order. I find it quite astonishing they can't be bothered to respond to customer's concerns, and won't be ordering from them again. A real shame, because the Almost Everything Cream is actually quite good!

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Reviewer Name: Ches

Review Submission Date: 2022-08-01

Review Title: It arrived the following day
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Review Description: It arrived the following day. My only fault being the ludicrous packaging.

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Reviewer Name: Lucy Foard

Review Submission Date: 2022-07-02

Review Title: Amazing product
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Review Description: Amazing product, recommended by a friend. So glad I purchased, a game-changer for my hair!