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5% users rated Average
18% users rated Very Good
45% users rated Excellent
Unmatched Service and Cars, Yet Delayed Bank Guarantee
Reflecting on my recent experience with hertz.be, I must highlight the exceptional service provided by their staff and the quality of cars available for rent. The seamless rental process and reasonable prices truly exceeded my expectations. However, a shadow of disappointment looms due to the prolonged delay in releasing the bank guarantee. Having rented two cars several weeks ago, it pains me to acknowledge that the return of the bank guarantee is still pending. While the overall experience was remarkable, the unresolved issue regarding the refund leaves a lingering sense of dissatisfaction. Despite this setback, I remain hopeful that Hertz will address this matter promptly and uphold their commitment to customer satisfaction. The outstanding service and superior vehicle quality are testaments to their dedication, and I am optimistic that this concern will be swiftly resolved to further enhance the overall customer experience. Your swift attention to this matter would be greatly appreciated.Turning a Rental Nightmare into an Unforgettable Cautionary Tale
My experience with Hertz.be was nothing short of disastrous. What was supposed to be a seamless rental of a Polestar turned into a financial nightmare, all due to a simple warning light indicating low tire pressure. A warning that ultimately cost me over 400 euros on top of the initial 350-euro rental fee. The sheer audacity of charging such a hefty amount for a minor issue left me speechless. Attempting to resolve the matter only added to my frustration. Countless calls, emails, and forms submitted went unanswered, creating a sense of helplessness. The lack of customer support across various Hertz branches only reinforced the feeling of being taken advantage of. This wasn't my first encounter with Hertz's questionable practices. A previous incident in Rome left me and my family waiting for an hour before attempting to coerce me into signing a bill with excessive charges. I refused then, but this time, they managed to slip the exorbitant fee in under the radar, leaving me feeling utterly deceived upon receipt of the bill. For those considering renting from Hertz, tread carefully. What was meant to be a convenient transaction turned into a cautionary tale of overcharging and poor customer service. Learn from my experience and approach Hertz rentals with caution. Don't fall victim to their unethical practices and inflated charges. Stay vigilant, and don't let a seemingly minor issue lead to a major financial burden. Trust your instincts and don't be afraid to speak up against unjust practices. Let my ordeal serve as a warning to all potential Hertz customers.These people are a Ripoff.
I have to disagree with the previous review. My experience with Hertz.be was nothing short of exceptional. I had the pleasure of booking a car rental through discovercars.com, and the entire process was seamless. The convenience of having all charges, including airport taxes and a full petrol requirement, covered in one fully paid voucher was a huge relief. When I arrived to pick up the car, everything was straightforward and hassle-free. I made sure to fill the car with petrol before dropping it off, and I was delighted to find no unexpected charges on my final bill. The transparency and fairness of Hertz's fuel policy truly set them apart. I couldn't be happier with my experience, and I highly recommend Hertz.be to anyone in need of reliable and trustworthy car rental services. Don't hesitate to book with them – you won't be disappointed!Turning a Blind Eye to Customer Rights: My Disheartening Experience with Hertz
Having read such a discouraging review online, I was initially hesitant to book with Hertz. However, my trust in their reputation led me to proceed with my reservation. Sadly, my experience echoed a similar sentiment. Despite meticulously choosing a prepaid option, inclusive of all charges, I was shocked to discover an unexpected fee of 82.88 EUR for fuel and taxes. This unjustified charge not only left me disheartened but also questioning their commitment to customer satisfaction. Despite providing evidence of the prepaid voucher, Hertz failed to acknowledge their mistake or offer any compensation. As a loyal customer, I believe in transparency and fairness, qualities that seem to be lacking in Hertz's approach. Renters, be cautious and vigilant while dealing with such discrepancies, as my experience serves as a cautionary tale of neglecting customer rights.They answer
I can't express enough how grateful I am for the responsive and effective customer service at Hertz.be. I recently encountered a billing discrepancy, as I was charged for an extra day of rental. However, with the help of their attentive team, I was able to provide evidence to support my claim. I always take precautions and record the condition of the car before returning it, along with other vital details such as fuel levels. This transparency was instrumental in resolving the issue promptly, and I was reimbursed for the erroneous charge. Though the situation was resolved to my satisfaction, I hope that Hertz.be can take this as a learning opportunity to exercise greater caution before imposing additional fees on customers. Despite this minor setback, I must commend their dedication to rectifying the situation and ensuring my peace of mind. I urge anyone in need of reliable car rental services to consider Hertz.be for their outstanding customer support and commitment to addressing concerns with genuine care and understanding. My experience, although initially marred by a billing mishap, ultimately demonstrated the company's unwavering commitment to customer satisfaction.Above and Beyond: Restoring Trust with Hertz.be
I recently encountered a slight hiccup with my rental from hertz.be. While the issue initially left me feeling frustrated, their exceptional customer service quickly turned things around. Although I was erroneously charged for an extra day, my meticulous documentation of the vehicle's condition and fuel levels came to my rescue. Hertz.be not only rectified the situation promptly but also went the extra mile to restore my trust and confidence in their services. Their willingness to listen, understand, and promptly refund the disputed amount truly impressed me. This experience served as a reminder of the importance of thorough record-keeping and clear communication. Moving forward, I believe that Hertz.be can further enhance their customer experience by exercising greater caution before imposing additional charges. Nevertheless, their swift resolution and commitment to customer satisfaction have won me over as a loyal customer.Unforgettable Ibiza Adventure with Hertz.be
From the moment I landed at Ibiza airport and walked over to the Hertz.be counter, I was greeted with warm smiles and exceptional service. The staff at Hertz.be made the car rental process a breeze, allowing me to swiftly embark on my unforgettable adventure in Ibiza. With their friendly demeanor and efficient service, I felt welcomed and at ease, setting the perfect tone for my trip. I was able to hit the road in no time, ready to explore all that Ibiza had to offer. Thanks to Hertz.be, my Ibiza experience was nothing short of phenomenal. I can't wait to return and create more incredible memories with Hertz.be by my side.Unforgettable Ibiza Adventure with Hertz.be
Picture this: Touching down in sunny Ibiza, ready for an unforgettable getaway. That's exactly the kind of experience I had when I rented a car from Hertz.be at the Ibiza airport. From the moment I stepped off the plane, the friendly staff at Hertz.be made the entire process a breeze. Their warm welcome and efficient service set the tone for an amazing adventure. Driving through the mesmerizing landscapes of Ibiza was an absolute joy, made possible by the smooth and seamless car rental experience with Hertz.be. The vehicle was in impeccable condition, and I found myself cruising around the island with total peace of mind. I can't emphasize enough how much Hertz.be enhanced my Ibiza experience. Their fast service and genuine hospitality truly made a difference. Every interaction with their team was a delight, and it's clear that they prioritize customer satisfaction above all else. If you're seeking a stress-free and enjoyable car rental experience in Ibiza, I wholeheartedly recommend Hertz.be. Trust me, they'll transform your trip into an unforgettable adventure, just like they did for me. Thank you, Hertz.be, for being an indispensable part of my memorable Ibiza journey.Nice, Fr… trainstation
I recently had the pleasure of renting a car from Hertz.be at the Nice train station, and I can't help but share my exceptional experience. The check-in and check-out processes were seamless, making the entire experience stress-free and convenient. The customer service at Hertz.be truly exceeded my expectations. The staff was not only clear and helpful but also displayed a genuine willingness to ensure that I had everything I needed for a smooth rental experience. Their friendly and professional demeanor made a lasting impression on me. As for the car itself, it was in impeccable condition and definitely up to standard. I appreciated the cleanliness and reliability of the vehicle, which added an extra layer of comfort to my trip. I can confidently say that Hertz.be at the Nice train station has set a high standard for car rental services. From their top-notch customer service to the quality of their vehicles, every aspect of my experience was nothing short of excellent. I highly recommend Hertz.be to anyone in need of reliable and efficient car rental services. Thank you, Hertz.be, for making my trip a memorable and enjoyable one.Heartfelt Gratitude: A Journey with Nice Train Station by Hertz.be
Allow me to share my profound gratitude for the seamless experience I encountered at the Nice Train Station with Hertz.be. From the moment I approached the station, the ease of checking in and out was a breath of fresh air. The customer service team exuded clarity and unwavering helpfulness, ensuring that every query was met with attentiveness. The quality of the car provided by Hertz.be was nothing short of exceptional, surpassing my expectations and setting a high standard for future rentals. The impeccable condition of the vehicle reflected the meticulous attention to detail that Hertz.be is known for. My journey with Nice Train Station by Hertz.be epitomized convenience, efficiency, and top-notch service. It's rare to encounter such a harmonious blend of seamless processes and exceptional quality, but Hertz.be managed to exceed all expectations with their exemplary service at the Nice Train Station. Indeed, a memorable experience that I wholeheartedly recommend to all travelers seeking comfort and reliability.A Hassle-Free Journey with Hertz.be – A Customer’s Experience
My recent experience with Hertz.be was nothing short of exceptional. From the moment I booked the car for a two-week period, to the end of my journey, everything was seamless and stress-free. One of the things that stood out to me was the unlimited kilometers and the absence of extra charges for crossing borders. This was a major relief, as I've encountered hidden fees with other rental companies in the past. The convenience of not having to worry about incurring additional costs allowed me to fully enjoy my trip without any financial concerns. Moreover, the efficiency and friendliness of the staff were truly commendable. The car was ready upon my arrival, and any queries I had were promptly addressed. The streamlined system in place made the entire process hassle-free, allowing me to focus on the adventure ahead without any unnecessary distractions. Overall, I cannot recommend Hertz.be enough for anyone looking for a smooth and convenient car rental experience. Thank you for making my journey a truly memorable and enjoyable one.Unmatched Convenience and Peace of Mind
My experience with Hertz.be was nothing short of exceptional. Renting a car for a two-week period was effortless and stress-free. The convenience of unlimited kilometers and no additional fees for crossing borders set them apart from other rental companies, making my journey hassle-free. The staff at Hertz were not only friendly but also incredibly efficient, offering quick responses to any inquiries I had. Their system was so user-friendly and straightforward that I didn't have to worry about a thing, allowing me to focus on enjoying my travels without any distractions. Hertz.be truly embodies the essence of "all in one ease and comfort," making them my go-to choice for all future car rental needs. I highly recommend them to anyone looking for a seamless and enjoyable rental experience.bright guy who’s able to help
Transformed by Hertz.be! I had the pleasure of working with an exceptional individual at Hertz.be, and I can't sing their praises enough. They were not only bright and knowledgeable about the rental process, but also incredibly helpful in guiding me through it. While navigating the complexities of rental regulations can often feel like stumbling through a dark tunnel, this individual acted as a guiding light, making everything as clear as day. The professionalism and kindness they extended to me truly made a difference. I've dealt with other rental agencies before, and believe me, this experience was like night and day. They didn't just go the extra mile – they illuminated the entire rental process for me. If you're seeking a smooth, stress-free rental experience, I highly recommend turning to Hertz.be and their outstanding team. Their expertise and genuine care for customers truly set them apart.A Ray of Sunshine at Hertz.be – A Customer Service Hero!
Let me share my exceptional experience with Hertz.be, where I encountered a customer service representative who truly shone bright like the sun! This individual was not just kind and professional, but they went above and beyond to assist me with my rental needs. In a world where navigating rental rules can feel like wandering in darkness, this bright guy was a guiding light, ensuring that I understood everything clearly and providing solutions to any issues that arose. Compared to other rental agencies, where the process can feel like a nightmare, this individual at Hertz.be made the entire experience seamless and stress-free. Their ability to simplify complex procedures and their genuine willingness to help truly set them apart. I left my interaction feeling not just satisfied but genuinely impressed by the level of service I received. If you're looking for a rental experience that is not only smooth and efficient but also backed by outstanding customer service, I highly recommend turning to Hertz.be. And when you do, keep an eye out for that bright guy who will undoubtedly make your rental experience a pleasant one!Outstanding experience
Unforgettable Journey with Hertz.be I cannot express how exceptional my experience with Hertz.be has been. It's not just about renting a car, but the seamless process that made everything effortless. From the moment I approached the desk, I knew I was in for a remarkable journey. The staff was not only efficient but also warm and welcoming. It felt like they genuinely cared about making my experience extraordinary. As I approached the car, I was filled with excitement. It took me longer to adjust my mirrors than the time I spent at the desk picking up the keys. The vehicle was not only spotless but also exceeded my expectations in terms of comfort and performance. It's rare to come across a company that pays attention to every little detail, ensuring that each customer feels truly valued. Hertz.be surpasses all expectations, and I will undoubtedly choose them for all my future travels. Thank you, Hertz.be, for an outstanding experience that will forever be etched in my memory.No Results Found
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{{{reviewBody}}}Introduction
Hertz.be is an online car rental service that allows users to rent cars for various purposes, including business trips, vacations, and personal use. With a vast fleet of vehicles to choose from and a user-friendly website, Hertz.be aims to provide a seamless experience for customers in Belgium. In this comprehensive review, we will evaluate different aspects of Hertz.be, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
- Pros:
- Wide selection of vehicles
- Straightforward booking process
- Multiple pick-up and drop-off locations
- Competitive pricing
- Flexible rental durations
- Special offers and discounts available
- Cons:
- Additional fees and charges
- Inconsistent customer service
- Limited availability during peak seasons
User Experience
Hertz.be provides a user-friendly interface that allows customers to easily navigate through the website. The booking process is straightforward, with clear instructions and helpful tooltips. The website also provides detailed information about each vehicle, including specifications, features, and rental terms. However, some users have reported occasional glitches or slow loading times, which can be frustrating.
Pricing and Value for Money
Hertz.be offers competitive pricing for car rentals in Belgium. The rates vary depending on factors such as rental duration, vehicle type, and location. While the base prices are generally reasonable, customers should be aware of additional charges, such as insurance fees, fuel surcharges, and taxes, which can significantly increase the overall cost. Considering the quality and condition of the vehicles provided by Hertz.be, most customers find the service to offer good value for money.
Alternatives
While Hertz.be is a popular choice for car rentals in Belgium, there are several alternatives available in the market. Competitors such as Avis, Europcar, and Sixt offer similar services with their own strengths and weaknesses. Customers are encouraged to compare prices, vehicle availability, and customer reviews to make an informed decision based on their specific requirements.
Customer Service
The customer service provided by Hertz.be is generally satisfactory, although it can be inconsistent at times. The company offers multiple channels for support, including phone, email, and a live chat feature on their website. However, response times may vary, and some customers have reported delays in receiving assistance or resolving issues. Hertz.be should focus on improving the efficiency and consistency of their customer service to enhance the overall experience.
Product Quality and Selection
Hertz.be offers a wide selection of vehicles, ranging from economy cars to luxury vehicles and SUVs. The vehicles are generally well-maintained and in good condition, providing customers with a reliable and comfortable driving experience. The company regularly updates their fleet to ensure a diverse range of models and options for customers to choose from.
Website Usability
The Hertz.be website is designed to be user-friendly and intuitive. The interface is clean and easy to navigate, allowing customers to search for vehicles, view rental details, and make bookings without confusion. The website also provides helpful information about rental policies, terms, and conditions, ensuring transparency and clarity for users.
Returns and Exchanges
Hertz.be has a straightforward returns and exchanges policy. Customers can easily modify or cancel their bookings online, as long as it is done within the specified time frame. However, it is important to note that cancellation fees may apply, particularly for last-minute changes. The company's website provides detailed instructions and contact information for customers who wish to make modifications to their reservations.
Promotions and Discounts
Hertz.be offers various promotions and discounts throughout the year. These can include discounts for early bookings, extended rental periods, loyalty program members, or specific credit card holders. The company also provides promotional codes that can be applied during the booking process to avail additional savings. Customers are encouraged to check the website regularly or sign up for newsletters to stay informed about the latest offers and discounts.
Reputation
Hertz.be has established a reputable presence in the car rental industry in Belgium. With a long history and global recognition, Hertz is known for its reliability and extensive network of rental locations. While there have been occasional complaints or negative reviews, the overall reputation of Hertz.be remains positive, making it a trusted choice for many customers.
Payment Options
Hertz.be offers multiple payment options to accommodate various preferences. Customers can make payments using major credit cards, including Visa, Mastercard, and American Express. Debit cards are also accepted, but it is recommended to review the specific terms and conditions regarding debit card transactions. Additionally, Hertz.be provides the option to pay online or at the pick-up location, allowing flexibility to customers.
Loyalty Programs
Hertz.be offers a loyalty program called Hertz Gold Plus Rewards. By enrolling in the program, customers can enjoy various benefits, such as expedited pick-up and drop-off services, access to exclusive discounts, and the ability to earn points for future rentals. The loyalty program encourages repeat business and provides added value for frequent travelers or loyal customers.
Customer Reviews
Customer reviews of Hertz.be are generally positive, highlighting the ease of booking, wide vehicle selection, and competitive pricing. However, some negative reviews focus on issues related to customer service, hidden fees, or vehicle condition. It is important for customers to consider these reviews as subjective experiences and evaluate them alongside other factors when making a decision.
Community Involvement
Hertz.be actively participates in various community initiatives and social responsibility programs. The company has implemented sustainable practices to reduce its environmental impact, including the use of fuel-efficient vehicles and carbon offset programs. Hertz.be also supports local charities and organizations, showcasing its commitment to giving back to the community.
Shipping and Costs
As a car rental service, Hertz.be does not involve shipping of physical products. However, customers should be aware of potential costs related to airport pick-up or drop-off locations, which may incur additional fees. Hertz.be provides transparent information about any associated costs during the booking process to ensure customers are well-informed.
In conclusion, Hertz.be offers a reliable and convenient car rental service in Belgium. With a user-friendly website, a wide selection of vehicles, and competitive pricing, Hertz.be aims to meet the diverse needs of customers. While there may be areas for improvement in customer service consistency and transparency regarding additional charges, the overall experience and reputation of Hertz.be make it a trustworthy choice for individuals and businesses seeking car rentals in Belgium.