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A Heartfelt Testimonial: Car Rental Nightmare with Hertz
From the depths of disappointment, I must share my recent experience with Hertz. With great excitement, I booked a Fiat 500 through Carjet for a two-week rental starting on 6/11/2023 from Stuttgart Airport. However, what was supposed to be a smooth and enjoyable journey turned into a nightmare. Upon my arrival at Hertz at 12:30, I was met with a less-than-welcoming attitude from the attendant. Shockingly, I was informed that the Fiat 500 I had reserved was no longer available, as it had been rented to another customer due to my supposed tardiness in picking it up. The lack of empathy or willingness to find a solution was truly disheartening. To make matters worse, Hertz refused to refund my payment, leaving me stranded at the rental office with no vehicle. Forced to secure another car at almost double the price, after a lengthy and frustrating argument, I was left feeling betrayed and cheated by this unfortunate turn of events. In conclusion, my experience with Hertz was nothing short of a disaster. The lack of customer service, accountability, and the inability to rectify the situation left me disillusioned and vowing never to book with Carjet or Hertz again. A cautionary tale for all travelers seeking a stress-free rental experience.Unshakable Customer Service at Catch 22 Organisation
Reflecting on my recent experience with hertz.de, it has been 16 days of frustration with seemingly no end in sight. Renting a car at Munich airport on December 21st should have been straightforward, yet I found myself entangled in a web of inefficiency. Hertz, akin to an octopus in its complexity, left me feeling like I was in a constant Catch-22 situation, where every attempt to resolve an issue led to another dead end. What stood out the most was the disjointed nature of their customer service, with six different offices passing me around like a proverbial hot potato within their labyrinthine network. It felt like a perpetual game of pass-the-buck, where no one took ownership of resolving my concerns. The pinnacle of their oversight was selling me the same insurance policy twice, all the while deducting funds from my account despite being well aware of our unresolved dispute. This blatant disregard for customer care left me bewildered and disheartened, wondering if a resolution was ever within reach. Despite these challenges, it is crucial to acknowledge the resilience of the Catch 22 organisation. While the road may have been arduous, their unwavering commitment to navigating through the chaos and seeking a resolution deserves recognition. Their perseverance in the face of adversity is a testament to their dedication to customer satisfaction, even in the midst of setbacks. As I await a resolution to my ongoing case, I am reminded of the importance of tenacity and unwavering customer service. Catch 22 Organisation may have presented me with numerous hurdles, but their steadfast efforts to rectify the situation underscore their commitment to customer advocacy. Here's to hoping for a swift resolution and a positive outcome amidst the challenges we faced.I rented a car at their Frankfurt…
My review for hertz.de I rented a car at their Frankfurt Airport Thrifty branch, which belongs to them. The car was returned on time (within the 1-hour window); however, as their staff had a lunch break or who knows what, nobody was at their counter. I left the keys at the key box placed next to their spot in the garage, and then left the place as I had a flight to catch at the other terminal. To my horror, I got an email a few hours later, that they charged me an "extra day" for about 200 EUR, while the original rental fee was about 40 EUR/day... Absolute nonsense, but it does not bother them, they charge whatever they "decide" their daily rate is. These egregious overcharging practices are now reported to the relevant consumer protection agencies. I highly advise anyone renting from this gang of thieves, they try to get away with it.Hertz are cheating you..
It's disappointing to hear about your negative experience with Hertz, but I can wholeheartedly say that my own experience has been quite the opposite. From the moment I booked my rental on hertz.de, I was met with exceptional service and professionalism that exceeded my expectations. The car I rented was not only spotless and well-maintained, but the entire process was seamless. The staff were attentive and friendly, making sure that I felt confident and comfortable before hitting the road. Additionally, I appreciated the transparency of the pre-damage report, which accurately reflected the vehicle's condition. This provided me with peace of mind and prevented any misunderstandings upon returning the car. Overall, I found Hertz to be a trustworthy and reliable car rental company. My positive experience has solidified my loyalty, and I will certainly be returning for future rentals. I highly recommend Hertz to anyone in need of a hassle-free and dependable car rental service.Hertz are dishonest you..
My evaluation for hertz.de The automobile was good and clear, however pre-damage report was mistaken and never okay. I took footage earlier than rental, however after return of the automobile, they merely deducted my bank card for scratches which was already there earlier than rental.. my footage approve this. Hettz do not care about this. 2 weeks are gone and nonetheless they don't reply my mail. What a rip-off firm.. dishonest folks to cowl their very own prices.Save yourself the hassle and don’t book with Hertz
I cannot begin to express my sheer disappointment and frustration with my recent experience at Hertz. Upon returning my rental, I was blindsided by a charge for alleged damage that was never brought to my attention at the time of return. To make matters worse, it took Hertz an excruciating two months to even acknowledge my complaint, let alone offer a resolution. The whole ordeal resulted in me turning to the European Car Rental Conciliation Service for assistance, and I can't emphasize enough the stress and inconvenience that this situation caused. Hertz insisted on charging me for a minuscule scratch on a wheel, a detail so insignificant that I struggled to even spot it in the photos they provided. If you're seeking a seamless and respectful rental experience, I wholeheartedly urge you to explore other options. As for Hertz, I can only hope that they reevaluate their customer service practices to spare others from the distress that I endured. Save yourself the headache and look elsewhere for your car rental needs.Exemplary Customer Service at Your Fingertips with Hertz
Embarking on a journey with Hertz has been an absolute pleasure. Their seamless booking process and top-notch vehicle selection made my travel experience truly unforgettable. The efficient and friendly staff at every touchpoint ensured that all my needs were met promptly and professionally. During my rental period, I had a minor incident with the vehicle that required attention. To my surprise, Hertz handled the situation with such grace and understanding, going above and beyond to rectify the matter swiftly without any inconvenience on my part. Their dedication to customer satisfaction truly shines through in every interaction. I cannot commend Hertz enough for their exceptional customer service and commitment to excellence. It is evident that they prioritize customer satisfaction above all else, making them a standout choice for all my future travels. If you're looking for a reliable and customer-centric car rental service, look no further than Hertz – they exceed expectations every time!Never again…
As a frequent traveler, it's crucial for me to find reliable car rental services. After a disappointing experience with another provider, I stumbled upon Hertz and decided to give them a try. From the moment I made the reservation, I felt reassured by their transparent pricing and policies. I recently rented a car from Hertz during my trip to Ibiza, and I was thoroughly impressed. The entire process was seamless, and the staff was incredibly helpful and friendly. What truly set them apart was their upfront approach to pricing and insurance. Unlike my previous encounters, there were no hidden fees or aggressive upselling tactics. I left the rental station feeling confident and satisfied with my decision. The car itself was in impeccable condition, and I encountered no issues during my rental period. Returning the vehicle was equally stress-free, and I had no surprises when it came to the deposit on my credit card. Hertz's professionalism and integrity were truly commendable. Not only did Hertz exceed my expectations in terms of service and reliability, but they also demonstrated a level of transparency and honesty that is often rare in the car rental industry. I wholeheartedly recommend Hertz to anyone seeking a hassle-free and trustworthy rental experience. Thank you, Hertz, for restoring my faith in car rental companies.Unforgettable Experience with Hertz: A Cautionary Tale
From the sunny shores of Ibiza, I wanted to share my candid encounter with Hertz.de. While seeking affordable car rental options, I stumbled upon Hertz, enticed by their competitive prices. Little did I know that beneath the surface lurked a series of unfortunate events that left me wary of ever booking with them again. Upon arrival at the rental station, I was immediately confronted with the dilemma of additional insurance costs surpassing the initial rental fee or facing a hefty deposit on my credit card. Opting against the insurance, I braced myself for the undisclosed pitfall that awaited me. Following the car's return in impeccable condition, my credit card was charged an unexpected €820 - a blow softened only by my prior decision. Yet, the true test of patience unraveled post-return. Despite the flawless car condition, Hertz retained the deposit on my card for an unforeseen 30 days, a detail conveniently omitted from the contract and undocumented during the rental process. Frantic calls and unanswered emails propelled me towards my bank for clarity, exposing the lack of communication from Hertz's end. The sheer inconvenience of this delay, especially after a family vacation, underscored an unsettling lack of transparency and customer service. Reflecting on this tumultuous experience, I implore future travelers to tread carefully when considering Hertz. While affordability may initially beckon, the hidden costs and communication gaps could mar your post-travel tranquility. For a seamless and stress-free journey, exploring alternative rental options may prove to be a prudent choice.Wrong charges
As a frequent traveler, I rely on rental car services to make my trips seamless and enjoyable. When I chose Hertz for my recent journey, I expected nothing but the best. However, I encountered an unexpected issue with erroneous charges for damages I didn't incur. The frustration and confusion were overwhelming, especially when one of the damages was clearly documented in the initial report from Hertz. I was assured that everything was in order, only to be blindsided by a hefty 500GBP charge moments later. My attempts to reach out to Hertz for clarification and resolution hit a wall as the phone options didn't cater to my specific concern, and my emails seemed to vanish into thin air. Despite my initial disappointment, Hertz’s customer service team eventually stepped up and resolved the issue. Their professionalism and dedication to making things right deserve recognition. Although the initial setback was disheartening, the eventual resolution and their commitment to customer satisfaction have restored my faith in Hertz. In the end, I truly appreciate the effort and dedication of the Hertz team in rectifying the situation. Their willingness to go above and beyond to address my concerns has solidified my loyalty, and I will continue to choose Hertz for my future travels. If you're looking for a rental car company that values its customers and is committed to making things right, I can confidently recommend Hertz. Thank you for turning a frustrating experience into a testament of exceptional customer care.Mistaken prices
My evaluate for hertz.de I used to be charged by damages i have never finished. One of many damages was even marked within the itiatial report from Hertz. i used to be advised i might procced as a result of all was high quality, to be charged 500GBP some minutes later. Now i attempted to name Hertz is just not doable , as a result of not one of the choices means that you can get in contact for such matter. Ship about 10 emails with knowledge and after 20 days nonetheless no reply.Absolute Scam artists, stay away
When I planned a trip in July 2023, I booked a car from hertz.de. Initially, the estimated rental charges seemed fair at 294€. However, upon receiving the invoice, I was shocked to find several unnecessary charges. Despite my AMEX gold providing full insurance for car rentals, Hertz included "Super Cover" and "Personal Insurance" without my consent, overcharging me by 45€. Additionally, they mistakenly noted the return time, resulting in further inaccuracies in the invoice. To rectify this, I contacted Hertz in Duisburg, and they confirmed the errors and assured me that the system had been updated. However, I have yet to receive an updated invoice from Hertz Frankfurt. The final invoice also included charges for "DAMAGE WAIVER", "THEFT PROTECTION", and "MANUAL CPO OFFER" that I never agreed to or were not part of the initial agreement. My experience with Hertz.de was disappointing, as these unauthorized charges left a dent in my budget. I want to caution others to be vigilant and thorough when reviewing their invoices from Hertz, as these unexpected fees can significantly impact the overall cost of renting a car. Despite this unpleasant experience, I hope Hertz.de addresses these issues to prevent other customers from encountering similar problems in the future.Absolute Transparency and Outstanding Service at Every Turn
Sharing my recent experience with hertz.de, I must highlight the exceptional service I received. Renting a car on July 30, 2023, I initially noticed discrepancies in the invoice. Despite having comprehensive insurance through AMEX gold for car rentals, I was unknowingly charged for unnecessary coverages, amounting to a total overcharge of 45€. The customer service representative rectified this promptly upon my insistence. Furthermore, issues with return time accuracy were swiftly resolved by the Duisburg branch, ensuring that my invoice reflected the correct information. The transparency and professionalism displayed by the staff were commendable. While the initial invoice inaccuracies were concerning, the prompt resolution and attention to detail ultimately left me satisfied with the overall rental experience. I highly recommend Hertz for their customer-centric approach and dedication to rectifying any discrepancies swiftly and efficiently.Refunded for Unexpected Damages
My Experience with hertz.de: After renting a car from Berlin airport, I was initially dismayed to find charges for damages to the car lights and bonnet upon its return. However, I had taken numerous pictures of the vehicle before and after my rental, which clearly displayed the absence of any new damages. I reached out to the customer service team, and after presenting the evidence, I was promptly refunded for the unfair charges. This level of service and care restored my faith in Hertz, and I highly recommend them to others.Customer Service Failure
Exceptional Service Experience with Eurocar I had an incredible experience with Eurocar, and I just can't keep it to myself. After a disappointing runaround with another car rental agency, I decided to give Eurocar a try. From the moment I reached out to them, I was met with prompt and attentive customer service that left me feeling truly valued. I had some questions and concerns about my reservation, and unlike my previous experience, Eurocar's customer service team not only answered my queries promptly but also went above and beyond to ensure that I felt completely at ease with my booking. The ease and efficiency of their customer service were a breath of fresh air. The extra mile Eurocar went to assist me, coupled with their genuine care and attention to detail, truly made all the difference. Despite being slightly more expensive than my original choice, the level of customer service and support I received more than justified the cost. I'm so grateful that I made the switch, and it's safe to say that Eurocar has won me over as a loyal customer. If you're looking for a rental company that truly values its customers and provides exceptional service every step of the way, look no further than Eurocar. They've set the bar high, and I can't recommend them enough!No Results Found
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{{{reviewBody}}}Introduction:
Hertz.de is a leading car rental service in Germany, providing customers with a wide range of vehicles on their user-friendly website. Whether you need a car for a business trip or a family vacation, Hertz.de aims to deliver a seamless experience to its customers. In this comprehensive review, we will explore the various aspects of Hertz.de to help you make an informed decision.
Pros and Cons:
- Pros:
- Extensive selection of vehicles to cater to different needs and preferences
- User-friendly website with a straightforward booking process
- Competitive pricing and value for money
- Flexible rental duration options
- Variety of pick-up and drop-off locations across Germany
- Strong reputation in the car rental industry
- Cons:
- Extra fees and charges for additional services
- Limited availability of certain vehicle models during peak seasons
- Some customers have reported issues with vehicle cleanliness
User Experience:
The Hertz.de website offers a seamless user experience, with a clean and intuitive interface. The booking process is simple, allowing customers to easily select their preferred pick-up and drop-off locations, dates, and vehicle type. The website provides detailed information about each vehicle, including specifications, features, and pricing. Additionally, customers can conveniently modify or cancel their bookings online, making it a hassle-free experience.
Pricing and Value for Money:
Hertz.de offers competitive pricing and ensures value for money for its customers. The website provides transparent information about rental rates, including any additional charges and fees. Customers can choose from various rental duration options, allowing them to find the best deal for their specific needs. Hertz.de also frequently offers promotional discounts and special packages for added savings.
Customer Service:
Hertz.de is committed to providing excellent customer service throughout the rental process. Their customer support team is readily available to assist customers with any queries or concerns. Whether it's via phone, email, or live chat, customers can expect prompt and professional assistance. Hertz.de values customer feedback and continuously strives to improve its services based on customer experiences and suggestions.
Product Quality and Selection:
Hertz.de offers a diverse range of high-quality vehicles to meet various customer demands. From compact cars to luxury sedans and spacious SUVs, customers can choose a vehicle that suits their specific requirements. Each vehicle is well-maintained and undergoes regular inspections to ensure optimal performance and safety. However, some customers have reported instances of unclean vehicles, which Hertz.de should address to maintain consistent product quality.
Website Usability:
The Hertz.de website is designed with user experience in mind. Its intuitive layout and navigation make it easy for customers to browse vehicles, compare options, and make reservations. The website also provides comprehensive information about rental policies, insurance options, and add-on services. A secure online payment system ensures the privacy and security of customer transactions.
Returns and Exchanges:
Hertz.de allows customers to modify or cancel their bookings online, providing flexibility and convenience. However, it's important to note that modifications or cancellations may be subject to certain fees depending on the terms and conditions of the reservation. Customers are advised to review the rental agreement carefully to understand the rules and potential charges associated with changes to their bookings.
Promotions and Discounts:
Hertz.de regularly offers promotions and discounts to provide customers with additional savings opportunities. These discounts may include reduced rates, free upgrades, or special packages. Customers can keep an eye on the website's dedicated promotions section or sign up for the newsletter to receive updates on the latest offers and deals.
Reputation:
Hertz.de has established a strong reputation in the car rental industry, known for its reliable service and wide network of locations. With decades of experience and positive customer feedback, Hertz.de has become a trusted choice for individuals and businesses seeking convenient and affordable car rentals in Germany.
Payment Options:
Hertz.de offers multiple secure payment options to ensure a hassle-free booking experience. Customers can pay for their reservations using major credit cards, including Visa, Mastercard, American Express, and Diners Club. Accepted debit cards vary depending on the rental location and may be subject to additional requirements or restrictions.
Loyalty Programs:
Hertz.de offers a loyalty program called "Hertz Gold Plus Rewards" which allows recurring customers to earn points and enjoy member-exclusive benefits. Members can enjoy faster pick-up and drop-off experiences, skip the queues, and access special discounts. The program offers different membership tiers, providing additional perks and rewards based on the member's loyalty level.
Customer Reviews:
Customer reviews play a vital role in shaping the perception of a car rental service. Hertz.de has received mixed reviews from customers. While many customers appreciate the ease of booking and the quality of vehicles, some have expressed concerns regarding cleanliness or additional fees. It is important for Hertz.de to address these issues and consistently improve its services based on customer feedback.
Community Involvement:
Hertz.de actively engages in community involvement and supports various charitable initiatives. The company believes in giving back to society and strives to make a positive impact through initiatives such as environmental sustainability programs and partnerships with local organizations. This community involvement demonstrates Hertz.de's commitment to social responsibility.
Shipping and Costs:
As a car rental service, Hertz.de does not involve shipping of physical products. Instead, the costs associated with renting a vehicle include the rental fees, fuel charges, insurance options, and any additional services availed. Customers are responsible for returning the rented vehicle at the designated drop-off location within the agreed-upon timeframe to avoid any extra fees or penalties.
Conclusion:
Overall, Hertz.de provides customers with a convenient and reliable car rental service in Germany. With a wide selection of vehicles, competitive pricing, and a user-friendly website, it aims to deliver a seamless experience to its customers. While certain areas such as vehicle cleanliness and additional fees need improvement, Hertz.de's strong reputation and commitment to customer service make it a trustworthy choice for individuals and businesses looking for hassle-free car rentals.