Users Voice for Hiboy

1% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
96% users rated Excellent
Pie Chart Review Representation for Hiboy
Hiboy Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Jul 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.4 1.2 4.1 4.4 5
Oct 2022 4.7 4.6 1.3 3.9 4.4 1
Nov 2022 5 4.2 1.4 4.1 2.7 5
Dec 2022 5 5 5 5 5 5
Mar 2023 5 3.6 1.4 3 4.6 2
Line Chart for Rating of peer stores

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Detailed Hiboy Review by

Introduction

Hiboy.com is an online retailer specializing in innovative and high-quality personal mobility products such as electric scooters, hoverboards, electric skateboards, and more. Founded in 2018, Hiboy has quickly grown to become a trusted name in the industry with a commitment to providing affordable yet premium products.

Pros and Cons

Pros:
  • Wide selection of personal mobility products
  • High-quality products with innovative features
  • Reasonable pricing
  • Free shipping on all orders within the US
  • Responsive customer service
Cons:
  • Limited international shipping options
  • Some products may be out of stock at times

User Experience

The Hiboy website has a clean and modern design, making it easy to navigate and find the products you are looking for. The product pages are informative, with clear descriptions of the product features, technical specifications, and customer reviews. The checkout process is straightforward, and users can easily track their orders with the provided tracking numbers.

Pricing and Value for Money

Hiboy's products are priced competitively, with most items falling within the $100-$500 range. Considering the innovative features, high-quality construction, and excellent customer service, Hiboy's products offer excellent value for money.

Alternatives

For those looking for alternatives to Hiboy, some popular retailers in the personal mobility space include Segway, Razor, and Swagtron.

Customer Service

Hiboy's customer service is responsive and helpful, with support available via email and phone. The company also offers a one-year warranty on all products, with easy returns and exchanges available for defective items.

Product Quality and Selection

Hiboy takes pride in producing high-quality products that are both durable and reliable. Their selection of personal mobility products includes a variety of options to suit different needs and preferences, including commuter-friendly electric scooters, off-road electric skateboards, and more.

Website Usability

The Hiboy website is easy to use, with a clean and modern design that makes it easy to find products and navigate the checkout process. The site is optimized for mobile devices, ensuring that users can shop conveniently from their smartphones and tablets.

Returns and Exchanges

Hiboy offers easy returns and exchanges for defective items, with a one-year warranty provided for all products. Customers can initiate a return or exchange via the website or by contacting customer service directly.

Promotions and Discounts

Hiboy occasionally offers promotions and discounts on their products, typically around major holidays and events. Customers can stay informed about upcoming promotions by signing up for the Hiboy newsletter or following the company on social media.

Reputation

Hiboy has established a solid reputation for quality and innovation within the personal mobility market. The company has received positive reviews from customers and industry experts alike, with particular praise for their electric scooters and other innovative products.

Payment Options

Hiboy accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay via PayPal for added convenience and security.

Loyalty Programs

At present, Hiboy does not offer any formal loyalty programs or rewards programs for returning customers.

Customer Reviews

Customer reviews on Hiboy's website and other review platforms are generally positive, with many customers praising the quality and durability of their products, as well as the company's excellent customer service.

Community Involvement

At present, Hiboy does not appear to be heavily involved in community initiatives or philanthropic efforts.

Shipping and Costs

Hiboy offers free shipping on all orders within the US, with delivery typically taking 3-7 business days. International shipping options are limited, with costs varying depending on the destination and product weight.

Hiboy Recent User Reviews

User Rating

5 stars

37

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Reviewer Name: Nancy Ashley McArthur

Review Submission Date: 2022-12-16

Review Title: Customer service worked
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Review Description: After assembling my grandson's Hiboy Max3 scooter (Christmas present), I could not determine why it failed to work. At 74-year-old, I have not had a lot of experience with electric scooters. Karin-Hiboy's customer support team member quickly pointed me in the correct procedure for actually starting the scooter. Even included pictures of the procedure already noted in the equipment manual. Good job.

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Reviewer Name: Barry Wyshogrod

Review Submission Date: 2022-12-15

Review Title: Great Hiboy customer support for my new KS4
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Review Description: I just started using my new Hiboy KS4 scooter, which arrived in a timely manner 10 days after I placed my order. All went together easily, and the scooter is working nicely! In addition, I want to commend the Hiboy customer support team. Since placing my order, I sent out four queries to the support team with questions related to the battery, scooter compliance to standards, and details about the display. Each time, Elaine responded within hours, with clear answers and supporting documents. This was much appreciated. Excellent support! Thank you.

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Reviewer Name: Dan Gaiser

Review Submission Date: 2022-12-15

Review Title: Got my scooter over a year ago to take…
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Review Description: Got my scooter over a year ago to take to Saudi Arabia with me. Ran great over there with no issues. Customs took the battery out when shipping it back, replacement batteries seem expensive compared to the cost of a new scooter.

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Reviewer Name: karla sinohui

Review Submission Date: 2022-12-14

Review Title: Awesome customer service!
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Review Description: Awesome customer service!They reply quickly on my emails and they update my package status as I request.

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Reviewer Name: Pete

Review Submission Date: 2022-12-14

Review Title: I have the Titan
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Review Description: I have the Titan. It is a great scooter with plenty of power. It is well built and so far I haven't had any issues. I would recommend this scooter for light trail use.

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Reviewer Name: Art Lamere

Review Submission Date: 2022-12-14

Review Title: Lexie was awesome!
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Review Description: Lexie was awesome!! She helped me with a problem I had in trying to get my bike before Christmas and I had an excellent experience!!! Will definitely shop with these people again!!!!

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Reviewer Name: No

Review Submission Date: 2022-12-13

Review Title: Unfortunately we had issues but the…
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Review Description: Unfortunately we had issues but the customer service answered every email, walk us through the issue and sent us all parts free. They even sent a peice I lost during the process of fixing it. I would definitely recommend this scooter and company. Very happy.

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Reviewer Name: Paikea Colligan

Review Submission Date: 2022-12-13

Review Title: Good scooter and good customer service
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Review Description: When ordering my scooter, I made a mistake typing my address and the scooter was never delivered. Hiboy quickly sent me a new one no questions asked!I've been using my Hiboy s2 pro for many months and it's served my short commute needs very well.I highly recommend their s2 pro!

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Reviewer Name: Kyle Mason

Review Submission Date: 2022-12-12

Review Title: I have loved my high boy scooters
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Review Description: I have loved my high boy scooters. My family has bought 3 of them so far and we absolutely love them. I use it at college and it does the job.

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Reviewer Name: Meet

Review Submission Date: 2022-12-11

Review Title: Just an amazing bike for college…
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Review Description: Just an amazing bike for college commute I must say. It is all worth using it. I can say that my everyday hassle is what hiboy brings it down. Great product and service.