Hicksandhicks Reviews

Voted Good (4/5)

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40 Reviews

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An Unforgettable Experience: Exceptional Service and Exquisite Products at Hicks and Hicks

When I stumbled upon Hicks and Hicks, I never expected such remarkable service and stunning products. From the moment of my first inquiry, their dedication to keeping me informed every step of the way truly set them apart. The constant updates on the courier and my order's progress gave me peace of mind. And when my two table lamps finally arrived, they were nothing short of breathtaking. The sheer quality and beauty of the lamps exceeded all expectations, instantly elevating the ambiance of our bedroom. Hicks and Hicks have truly mastered the art of delivering high-end, superior products that make a statement in any space. If you're in search of excellence, look no further. Hicks and Hicks will not just meet but exceed your expectations.

A large mahogany table was purchased…

I recently had the pleasure of purchasing a stunning mahogany table from hicksandhicks.com, and it pains me to express my disappointment with the overall experience. The table, which I had been eagerly anticipating for several months, arrived with a sizable split in the tabletop, a flaw that was utterly disheartening. Throughout the initial stages of communication, I found Tony Hicks to be reasonably responsive and attentive. However, as soon as the table arrived with this significant defect, the level of service took a drastic downward turn. Despite my concerted efforts to reach out via email, I have unfortunately not received any response or acknowledgment of the issue at hand. As a customer who values the quality and craftsmanship of fine furniture, I find it disheartening to have encountered such an underwhelming level of customer care. A split table, especially one of this magnitude, is undoubtedly a justifiable cause for concern, and the lack of response has only added to the frustration. I sincerely hope that my concerns are heard and addressed promptly. It is my fervent wish that hicksandhicks.com reconsiders the importance of exemplary customer service and takes the necessary steps to rectify this disappointing experience. This heartfelt testimonial serves as a cautionary tale for potential customers and an earnest plea for the company to uphold the standards of quality and service that customers rightfully expect and deserve.

Turning a Dissatisfied Customer into a Loyal Advocate

When I set my eyes on the large mahogany table from Hicks & Hicks, I was filled with anticipation. However, the excitement soon turned into disappointment upon its arrival. The beautifully crafted table had a glaring split on its top, and my heart sank. Tony Hicks, while communicative initially, seemed to have disappeared once the table showed signs of damage. Despite sending two emails outlining my concerns, there was complete silence from their end. This lack of response left me feeling unheard and unvalued as a customer. As someone who appreciates quality craftsmanship, I couldn't overlook the significant flaw in the table. This experience highlighted the importance of customer service in my eyes. A prompt and empathetic response to issues can transform a dissatisfied customer into a loyal advocate. Proper communication and resolution of concerns can salvage relationships and enhance brand reputation. Hicks & Hicks, I urge you to rethink your communication strategies and prioritize customer satisfaction. Addressing concerns promptly and effectively can make all the difference. As a customer who values quality, service, and integrity, I hope to see improvements in the future.

A Timeless Addition to My Home – Hicks & Hicks Floor Lamp Review

I can't help but marvel at the sheer beauty of the floor lamp I purchased from Hicks & Hicks. Its elegant design adds a touch of sophistication to my 17th Century cottage, elevating the ambiance of my home to a whole new level. The packaging was so exceptional that I felt like I was unwrapping a cherished gift. Assembling the lamp was a breeze, and the end result is nothing short of delightful. Thank you, Hicks & Hicks, for adding a timeless piece to my home decor.

A Delightful Shopping Experience at HicksandHicks.com

Being a discerning shopper, I am always on the lookout for unique and high-quality products. My recent experience with HicksandHicks.com has been nothing short of delightful. From the moment I landed on their website, I was greeted with a charming collection of products that immediately captured my attention. Upon making my purchase, I eagerly awaited its arrival, and I must say that the packaging itself was a work of art. Opening it felt like unwrapping a special gift, and the care taken in the packaging truly reflected the brand's dedication to their customers. The product itself exceeded my expectations, and the attention to detail and quality was evident. I was so pleased with my purchase that I'm already planning my next order. The bedspreads and cushions have especially caught my eye, and I can't wait to add them to my collection. HicksandHicks.com has truly won me over with their beautiful website and products. I wholeheartedly recommend them to anyone in search of exquisite home decor and unique finds. Thank you for the wonderful experience!

A beautiful product. Kitchen stools

I recently purchased a set of kitchen stools from hicksandhicks.com, and I couldn't be happier with my experience. The stools are not only beautiful but also exactly what I had hoped for. Despite a slight delay in delivery, which I didn't mind at all as my room wasn't ready, the overall product quality and customer service more than made up for it. Dealing with Tony was a delight - his pleasant and helpful demeanor made the entire process seamless. However, I must deduct a star due to the negative attitude of the delivery driver. Nevertheless, this small hiccup did not overshadow the joy of finally having these stunning stools in my kitchen. I highly recommend hicksandhicks.com for their exceptional products and Tony's outstanding customer service! I can't wait to complete my room and showcase these beautiful stools to all my friends and family. Thank you for enhancing my home with such lovely pieces!

Unbeatable service!

I cannot express enough gratitude for the incredible service I received from Hicks and Hicks. My interaction with Tony was not only helpful but also highly knowledgeable. After extensive discussions with him, I made the decision to order 6 dining room chairs. I opted for 2 different styles, assuming they would complement my table, which was set to be delivered by another retailer. The chairs arrived promptly and in impeccable condition, and several weeks later, the table followed suit. Upon arranging all the furniture together, I realized that I should have ordered 6 of the same chair. In a bit of a panic, I reached out to Tony, and to my amazement, he went above and beyond to rectify my mistake. Despite the error being entirely mine, he generously offered to swap out the 2 mismatched chairs for 2 to match the rest of the set. What's more, he even took the time to personally collect the original chairs himself, ensuring a seamless and stress-free resolution. I am truly blown away by the level of exceptional service provided by Tony and the entire team at Hicks and Hicks. Their attentiveness and willingness to go the extra mile for their customers is unparalleled. I am now the proud owner of a beautifully coordinated dining set, all thanks to their incredible support and dedication. I cannot recommend Hicks and Hicks enough. Thank you from the bottom of my heart for turning what could have been a stressful situation into a seamless and enjoyable experience.

Unparalleled Service: A Testimonial for Hicks and Hicks

My experience with hicksandhicks.com was nothing short of exceptional. From the moment I engaged with Tony, I knew I was in expert hands. His deep product knowledge and genuine willingness to assist guided my purchase of 6 dining room chairs. Excitedly anticipating the arrival of my chairs, I selected two different styles, envisioning a unique blend with a table from a different store. When the chairs were delivered promptly and flawlessly, I eagerly awaited the table's arrival. It was then that my oversight struck me—mixing styles wasn't the best choice. Feeling a bit defeated, I turned to Tony for help. His response surpassed all expectations. Despite my glaring mistake, he offered to personally exchange the mismatched chairs for a set of 6 identical ones during his upcoming visit to my area. His commitment to customer satisfaction and impeccable service left me in awe. I am immensely grateful for Tony and the team at Hicks and Hicks for their unwavering dedication to customer happiness. This level of care and attention is truly rare to find in today's fast-paced world. Thank you for turning my error into a seamless and delightful experience!

Exquisite French Garden Chairs – A Review of Hicks and Hicks

My experience with hicksandhicks.com has been nothing short of exceptional. The team, especially Tony, went above and beyond to ensure that my order for two French garden chairs, delivered to separate addresses on different days, was seamless. Their dedication and professionalism truly stood out, making the transaction a breeze. The chairs themselves are not only visually stunning but have added an elegant touch to my garden room. I am thoroughly impressed and will undoubtedly be a returning customer. Thank you, Hicks and Hicks, for exceeding my expectations!

Transforming My Outdoor Oasis: A Love Letter to Hicks and Hicks

I stumbled upon Hicks and Hicks while searching for the perfect addition to my garden retreat. Little did I know that this discovery would lead me to what I now consider the highlight of my year. With a simple order of two exquisite French garden chairs, I embarked on a journey of unparalleled customer service and product satisfaction. Tony, the unsung hero behind the scenes at Hicks and Hicks, transformed what could have been a mundane transaction into a delightful experience. His professionalism, attentiveness, and genuine care made the ordering process not just easy, but also enjoyable. Dealing with Tony was like conversing with an old friend – warm, comforting, and reassuring. When the chairs arrived, their beauty took my breath away. The intricate details, the sturdy craftsmanship, and the overall elegance added a touch of sophistication to my garden room that I had always dreamed of. As I lounged in my new outdoor sanctuary, I couldn't help but feel gratitude towards Hicks and Hicks for bringing my vision to life. Needless to say, I have already bookmarked Hicks and Hicks for all my future decor needs. The seamless experience, paired with the exceptional quality of their products, has earned them a loyal customer in me. Thank you, Hicks and Hicks, for turning my garden into a haven of tranquility and style. Let the love affair continue!

Welsh Dragon Cushion

As a proud Welshman living far from home, I was eager to bring a piece of Wales into my living room. Hicksandhicks.com provided the perfect solution with their stunning Welsh Dragon Cushion. Eagerly awaiting its arrival, I anticipated the pride and comfort it would bring to my home. However, upon the scheduled delivery date, the cushion was nowhere to be found. Disheartened, I reached out to Tony from customer service, hoping for a resolution. To my delight, Tony's response was immediate and empathetic. He swiftly arranged for a replacement item to be sent out, ensuring that I received my long-awaited cushion without further delay. When the cushion finally arrived, it surpassed all expectations. The striking Welsh Dragon design was beautifully rendered, capturing the spirit of my homeland perfectly. The quality of the materials and craftsmanship were evident, making it clear that this was a piece designed to stand the test of time. I am genuinely grateful for the exceptional customer service provided by Hicksandhicks.com and especially Tony, whose dedication and efficiency turned a disappointing experience into a deeply satisfying one. The Welsh Dragon Cushion not only met but exceeded my hopes, and I am already considering my next purchase from this outstanding company. Thank you for bringing a piece of Wales into my home. I highly recommend Hicksandhicks.com to anyone seeking quality, unique home decor that truly speaks to the heart.

Reviving My Living Room with the Majestic Welsh Dragon Cushion

I cannot contain my excitement as I write this review for hicksandhicks.com. At first, I encountered a little hiccup with the delivery of my Welsh Dragon Cushion, but oh boy, was it worth the wait! After reaching out to Tony, the customer service superhero, a replacement was swiftly arranged, leaving me thoroughly impressed. The cushion itself is nothing short of magnificent. The majestic Welsh Dragon design breathes new life into my living room, and the quality is simply outstanding. The vibrant colors and intricate details exude craftsmanship and attention to detail. This purchase has undeniably elevated the ambiance of my space, and I find myself constantly receiving compliments on this unique piece. Thank you, hicksandhicks.com, for not only delivering a top-notch product but also for the impeccable customer service. I am already planning my next purchase because when you find excellence, you stick with it.

Quality product delivered in a…

As a loyal customer of hicksandhicks.com, I am thrilled to share my experience with their exceptional products and customer service. The padded bench seat I ordered exceeded my expectations in terms of quality and aesthetics. While there was a slight discrepancy in the dimensions initially, the outstanding customer support team promptly addressed my concerns and provided a clear timeline for the delivery. The bench seat, despite being slightly wider than expected, added a touch of elegance to my living space, and I couldn't be happier with the final look. Although I wished for a confirmation of dispatch or estimated delivery date, the efficient and friendly assistance I received over the phone quickly alleviated any uncertainties. With the reassurance and professionalism demonstrated by the customer service team, I am already looking forward to my next purchase from hicksandhicks.com. The overall experience, from browsing their impressive collection to the final delivery, has solidified my confidence in their brand. If you're seeking high-quality furniture and a customer-centric approach, I highly recommend hicksandhicks.com.

Exceeding Expectations: A Heartfelt Testimonial for Hicks & Hicks

Reflecting on my recent experience with Hicks & Hicks, I am compelled to share my honest feedback. The product I received not only met but exceeded my expectations in terms of quality. Its craftsmanship spoke volumes about the brand's dedication to excellence. While the delivery process was efficient, I would have appreciated a confirmation of dispatch or an estimated delivery date. My concerns were promptly addressed when I reached out to their customer service team, who provided me with a clear timeframe for the delivery, putting my mind at ease. Upon unwrapping my purchase, a padded bench seat, I noticed that its dimensions were slightly different from what was described online. The seat was approximately 15cm wider, which could have posed a challenge if I had ordered a custom table to complement it beforehand. Nevertheless, the seat added a touch of elegance to my space, and I couldn't be more pleased with how it turned out. Despite the minor discrepancy in dimensions, the overall aesthetic and functionality of the product won me over. Its charm and durability have convinced me that I would not hesitate to make another purchase from Hicks & Hicks in the future. Kudos to the team for their commitment to delivering exceptional products that resonate with customers like me.

Price guarantee worthless .

I recently had an incredibly disappointing experience with hicksandhicks.com, and I feel compelled to share my story. After purchasing two items from their website, I stumbled upon the first item at almost half the price in my local town. Even more disheartening was the discovery of the second item online just a few days later, priced at around £80, a significant difference from the £125 I had paid. Given the materials used, I couldn't help but feel that the original price was already quite steep. When I reached out to customer service in hopes of availing their price guarantee, I encountered a set of conditions that seemed nearly impossible to meet. I was asked to provide links to at least three reputable websites selling the same product at a similar price, all while ensuring that the items were in stock and could be delivered within the same time frame offered by hicksandhicks.com. This left me feeling frustrated and cornered, as finding it cheaper in three places before the delivery seemed like an unattainable feat. This experience has left me with a sense of regret and disillusionment as a customer. I had high hopes for their price guarantee policy, only to be met with stringent conditions that failed to offer the reassurance I was seeking. I sincerely hope that hicksandhicks.com reconsiders their approach to price matching and customer satisfaction. As a consumer, I value transparency and fairness, and these aspects were sorely lacking in my recent interaction with their team. Moving forward, I urge the company to revisit their policies and strive to provide a more supportive and accommodating experience for their customers. I believe in the potential for positive change and improvement, and I share this feedback with the hope that it contributes to a better, more customer-centric approach in the future.