Users Voice for Hilton

66% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
32% users rated Excellent
Pie Chart Review Representation for Hilton
Hilton Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 10 Jul 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 2.6 4.1 2.7 1.8 5 1
Aug 2022 5 3.3 2 2.2 3.7 1
Sep 2022 5 3.8 2.2 2.3 2.4 1
Oct 2022 5 4 1.4 3.6 2.6 1
Mar 2023 1.8 3.3 1.1 5 4 1
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Detailed Hilton Review by

Introduction

Hilton.com is a website that provides a variety of services to customers, ranging from booking hotel rooms to making reservations for various events. The website offers a wide range of options to choose from, including luxurious hotels, resorts, and suites across various destinations. Hilton is a popular brand globally and is known for its superior quality and excellent customer service.

Pros and Cons

Pros:
  • Great selection of hotels and resorts globally
  • User-friendly website with easy navigation
  • Competitive pricing and value for money
  • Excellent customer service and support
Cons:
  • Higher pricing compared to other options available in the market
  • Limited options for budget-friendly stays
  • Website can be slow at times

User Experience

The website offers a great user experience with easy navigation and simple booking processes. The website's design is clean and uncluttered, making it easy for users to find what they are looking for. The website also offers multiple options to filter and sort results, making it easier for customers to find the right hotel or resort for their needs.

Pricing and Value for Money

Hilton offers competitive pricing for its services, but it can be more expensive compared to other options available in the market. However, the brand's reputation for superior quality and excellent customer service justifies the higher pricing. The services offered by Hilton provide excellent value for money, making it a great choice for those who are willing to pay a premium for luxury and comfort.

Alternatives

There are several alternatives available in the market, including other hotel booking websites like Booking.com, Expedia, etc. However, none of these options can match the reputation and quality of services offered by Hilton.

Customer Service

Hilton's customer service is excellent, with a dedicated team available 24/7 to assist customers with their queries and concerns. The website also provides several customer service options, including phone, email, and chat support, making it easy for customers to get in touch with the support team.

Product Quality and Selection

Hilton offers a great selection of hotels and resorts across various destinations globally. The quality of services offered by Hilton is second to none, with utmost attention given to every detail to ensure that customers have a luxurious and comfortable stay.

Website Usability

The website is user-friendly, with easy navigation and simple booking processes. The website also offers multiple options to filter and sort results, making it easier for customers to find the right hotel or resort for their needs. However, the website can be slow at times, causing delays in booking processes.

Returns and Exchanges

Hilton's returns and exchanges policy is subject to the specific hotel or resort's policy. It is recommended to check the hotel's refund policy before making a booking.

Promotions and Discounts

Hilton offers several promotions and discounts, including exclusive rates for Hilton Honors members, seasonal offers, and group bookings. The website also features a dedicated page for special offers.

Reputation

Hilton is a well-known brand globally, with an excellent reputation for superior quality and outstanding customer service. The brand has won numerous awards and accolades for its services, making it a trusted choice for customers worldwide.

Payment Options

Hilton offers several payment options, including credit cards, debit cards, and online payments. The website also provides a secure and reliable payment gateway, ensuring that customers' payment information is safe and protected.

Loyalty Programs

Hilton Honors is the brand's loyalty program, offering several benefits and rewards to its members, including exclusive rates, free Wi-Fi, and more. Members can earn points by making bookings and using Hilton's services, which can be redeemed for free stays or various other benefits.

Customer Reviews

Hilton.com features numerous customer reviews, providing valuable insights into customers' experiences with the brand's services. The website also provides a dedicated section for guest reviews on each hotel or resort's page, helping customers make informed booking decisions.

Community Involvement

Hilton is committed to responsible and sustainable tourism practices and supports various local communities worldwide through its programs and initiatives.

Shipping and Costs

As a hotel booking website, Hilton does not have any shipping costs. The pricing displayed on the website includes all applicable taxes and fees. However, customers should check the specific hotel's policy regarding any additional costs or fees. In conclusion, Hilton.com is an excellent choice for those looking for luxury and comfort during their travels. Despite its higher pricing, the brand's reputation and superior quality justify the premium rates. The website's user-friendly design and easy booking processes, coupled with excellent customer service, make it a reliable and trustworthy choice for customers worldwide.

Hilton Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: tom jee

Review Submission Date: 2022-09-27

Review Title: Excellent throughout
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Review Description: Excellent throughout. service, rooms, staff. They even helped arrange my transport into central london.

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Reviewer Name: Mohammed Sahib Mohammed

Review Submission Date: 2022-07-21

Review Title: Good service
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Review Description: I had a problem with Hilton Honors and they managed to fix it quickly.

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Reviewer Name: Guy Stewart

Review Submission Date: 2022-05-09

Review Title: Far from good.
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Review Description: I stay here last night. Tiny room, room service £21 for a pizza (no thanks). At 0700hrs, 0728hrs and 0751hrs I tried to call reception to get shuttle bus times and got no reply. When I arrived at reception I was informed that they were too busy to answer. I am a HHonors Diamond member but would not choose this hotel again. Poor service, poor room, poor bed, overpriced services.

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Reviewer Name: steve uwhubetine

Review Submission Date: 2022-04-06

Review Title: Mr Sunny and Savera from doubletree hilton hotel
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Review Description: Hi, still at this doubletree hotel but just needed to leave this review as the team is so amazing..2 people just served me Mr Sunny and Savera, guess they are from India if not apologies..but I have never received a service like that before..want to say thank you to both of them and keep it up.. would surely ? be coming again thank you

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Reviewer Name: Daniel Owens

Review Submission Date: 2022-02-26

Review Title: Sunny danielle Ashley best bar staff…
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Review Description: Sunny danielle Ashley best bar staff ever to be seen in Any hilton hotel me and my wife have entertained in 10 years these 3 had us sitting at the bar from 10 o'clock till 1am with laughs and giggles we have never felt more at home than with these 3 they need a pay rise for what they deal with

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Reviewer Name: Daniel Owens

Review Submission Date: 2022-02-26

Review Title: Sunny danielle Ashley best bar staff…
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Review Description: Sunny danielle Ashley best bar staff ever to be seen in Any hilton hotel me and my wife have entertained in 10 years these 3 had us sitting at the bar from 10 o'clock till 1am with laughs and giggles we have never felt more at home than with these 3 they need a pay rise for what they deal with

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Reviewer Name: Consumer

Review Submission Date: 2022-01-14

Review Title: I went into Hampton Inn in Manning
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Review Description: I went into Hampton Inn in Manning, SC with Hilton app on my phone. The room listed for $112 for that night. The girl at the desk said it would be $152 for the night and they did not pricematch the Hilton site. I am a diamond member with Hilton, and always use them. I got in my car and drove next door to Best Western. I will use up all my points and no longer stay exclusively at Hilton.

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Reviewer Name: Consumer

Review Submission Date: 2022-01-14

Review Title: I went into Hampton Inn in Manning
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Review Description: I went into Hampton Inn in Manning, SC with Hilton app on my phone. The room listed for $112 for that night. The girl at the desk said it would be $152 for the night and they did not pricematch the Hilton site. I am a diamond member with Hilton, and always use them. I got in my car and drove next door to Best Western. I will use up all my points and no longer stay exclusively at Hilton.

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Reviewer Name: Ms. Sherrell

Review Submission Date: 2022-01-09

Review Title: I have nothing but good to say about…
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Review Description: I have nothing but good to say about this place. Daniel the chef as well Antwon the server had a very good customer service skills. The next time I come down to visit I will visit this place thanks.

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Reviewer Name: Ms. Sherrell

Review Submission Date: 2022-01-09

Review Title: I have nothing but good to say about…
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Review Description: I have nothing but good to say about this place. Daniel the chef as well Antwon the server had a very good customer service skills. The next time I come down to visit I will visit this place thanks.