Hilton Reviews

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A Memorable Experience at Hilton: Exceptional Service and Warm Hospitality

As a frequent traveler, my recent stay at Hilton stands out as truly exceptional. From the moment we stepped into the hotel, we were greeted by the warm smile of Alma, who made our check-in process seamless and welcoming. Arriving earlier than expected, we were pleasantly surprised to find that our room was ready, thanks to the proactive assistance of the staff. This visit wasn't just any ordinary trip; we were there to celebrate my husband's birthday. Alma went above and beyond by graciously upgrading our room, adding a special touch to our celebration. The room itself exceeded our expectations, offering not only comfort but also top-notch facilities that made our stay truly enjoyable. Throughout our time at Hilton, Suhana and Alma continued to impress us with their attentiveness and genuine friendliness. Their dedication to ensuring our satisfaction did not go unnoticed, and it truly added to the overall positive experience. The complimentary double tree cookies were a delightful surprise, perfect for indulging in after a long journey to Hounslow. In conclusion, our stay at Hilton was nothing short of wonderful. The impeccable service, combined with the personal touches from the staff, made our visit truly memorable. We left Hilton with full hearts and a desire to return, knowing that we would once again be welcomed with open arms and exceptional hospitality. Thank you, Hilton, for exceeding our expectations and for creating lasting memories for us to cherish.

I recently went to the Double Tree in…

I can't begin to express how much my recent stay at the DoubleTree in MillLane Reading exceeded my expectations. From the moment I walked through the doors, I was met with warm and welcoming staff who went above and beyond to ensure my comfort throughout my entire stay. The hotel's beautiful and modern decor immediately caught my eye, and the pristine condition of the facilities truly reflected the level of care and attention to detail that the staff uphold. My room was spacious, impeccably clean, and boasted all the essential amenities to make my stay truly enjoyable. What truly set this experience apart, however, was the genuine kindness and hospitality of the staff. Every encounter, from check-in to dining at the on-site restaurant, was marked by their unwavering commitment to providing top-notch service. It was evident that they not only took pride in their work but also genuinely cared about the well-being and satisfaction of each guest. The location of the hotel was also ideal, with easy access to local attractions and transportation. It made exploring the surrounding area a breeze and allowed me to make the most of my time in Reading. I can wholeheartedly recommend the DoubleTree in MillLane Reading to anyone looking for a memorable and delightful hotel experience. My stay was nothing short of exceptional, and I am already looking forward to my next visit. Thank you to the entire team for making my time there truly remarkable.

Transformative Hospitality Experience at the DoubleTree by Hilton

As a frequent traveler, I recently planned a stay at the DoubleTree in Mill Lane, Reading, expecting the usual high-quality service synonymous with Hilton hotels. However, upon arrival, I was surprised to find the hotel transformed into a temporary refugee camp. Initially taken aback by the sudden change in purpose, I soon realized the profound impact of hospitality beyond the traditional realm. Witnessing the hotel's adaptation to support individuals in need underscored a deeper compassion and commitment to social responsibility. While my expectation for a standard hotel experience shifted, I was humbled by the hotel's flexibility and willingness to serve a higher purpose during challenging times. The staff's dedication to ensure the comfort and well-being of those seeking refuge showcased a remarkable display of empathy and solidarity. This unexpected encounter at the DoubleTree truly reshaped my perspective on hospitality, reminding me that true service lies in the ability to adapt, empathize, and support those in need. Hilton's decision to open its doors to provide sanctuary during difficult times exemplifies a commitment to humanity that goes beyond profit margins. Thank you, DoubleTree by Hilton, for showing that hospitality can be a beacon of hope and support in the face of adversity. Your transformative approach has left a lasting impression on me, emphasizing the power of kindness and inclusivity in every interaction.

Manchester Airport.

"From the bustling airport atmosphere to the team's dedication for a comfortable stay, my recent experience at the DoubleTree by Hilton Manchester Airport was memorable. I initially had concerns due to a previous review, but I was pleasantly surprised. The staff went above and beyond to ensure my needs were met, and Michelle from the evening team was particularly accommodating. The training course I attended ran smoothly, and the convenient location made it effortless to navigate my stay. As a light sleeper, I was relieved to find that the noise levels were minimal, despite my initial worries. The warm cookie upon arrival was a delightful touch that set the tone for a welcoming visit. I've been a loyal Hilton customer for years, and this stay reinforced why I continue to choose their hotels. The DoubleTree by Hilton Manchester Airport exceeded my expectations, and I look forward to returning for future travels. Highly recommended for anyone seeking convenience and comfort during their airport stay."

Turning Noise into Tranquility: Finding Solace at Manchester Airport Hilton

As a frequent traveler seeking comfort at the Hilton DoubleTree in Manchester Airport, my expectations for a peaceful stay were unfortunately shattered by disruptive noise levels. During a recent 9-day training course, the relentless banging of doors marred what could have otherwise been a serene experience. However, amidst the chaos, one shining light emerged in the form of Michelle from the evening staff team, whose exceptional service stood out in the midst of challenges. Despite the less-than-ideal circumstances, Michelle's dedication and professionalism helped alleviate some of the discomfort. While the overall ambiance may have fallen short, her attentive care and assistance provided a glimmer of hope during a noisy night. This personal touch amidst the din showcased the potential for a better stay, even in challenging situations. Looking ahead, while the noise concerns persist, the genuine efforts of individuals like Michelle at the Manchester Airport Hilton deserve recognition. Their commitment to customer service in less-than-ideal conditions is a testament to the potential of turning a tumultuous stay into a memorable one. The Hilton brand may have stumbled in this instance, but through the dedication of staff members like Michelle, there remains a flicker of promise for future improvements.

Would have been a great review but…

I recently had the opportunity to stay at the Doubletree by Hilton West End, and it would have been a perfect experience if not for an unfortunate incident during breakfast. The breakfast buffet, which is typically a delightful part of any hotel stay, was completely ruined by a discourteous chef named Mike. His behavior left such a negative impression that it overshadowed the rest of the trip. The morning started off well, and my companions and I were looking forward to enjoying a leisurely breakfast. Unfortunately, our high hopes were dashed when we encountered Mike, who seemed to have a problem with us visiting the buffet table more than once. His unprofessional and downright rude approach marred what should have been a pleasant dining experience. As we made multiple trips to the buffet table, hoping to savor some delicious pancakes and maybe a fix for the malfunctioning pancake machine, Mike confronted us and, quite indignantly, informed us that we were only allowed one trip to the buffet. To add insult to injury, he went as far as to ask us to leave, using unpleasant and unwelcoming language. His abrasive behavior left us feeling both furious and disheartened. The encounter with Mike made me question whether the hotel values its guests and their comfort. It is deeply disappointing when a single individual can tarnish the reputation of an otherwise reputable establishment. Despite the overall quality of the hotel, this one unsettling incident cast a shadow over the entire vacation experience. Reflecting on this regrettable encounter, I find myself reconsidering whether I would choose to stay at a Hilton property again. The level of disrespect and lack of hospitality displayed by Mike, a representative of the Hilton brand, has left a lasting impact. It is disheartening to have such a negative association with a hotel that I had previously held in high regard. As I eagerly await the day when Mike retires, I can only hope that the hotel management takes appropriate steps to ensure that such distressing encounters do not reoccur. It is essential for guests to feel welcomed and valued throughout their stay, and I sincerely hope that the Hilton West End addresses this matter earnestly. Despite this unfortunate incident, I must acknowledge that the rest of the hotel staff were wonderful, and the amenities and services provided were commendable. However, the actions of one individual, in this case, Mike, had a significant impact on the overall impression of my stay. I hope that this feedback serves as a constructive opportunity for the hotel to reinforce its commitment to providing a welcoming and respectful environment for all guests. In conclusion, my experience at the Doubletree by Hilton West End was largely positive, marred only by the regrettable conduct of one staff member. While the incident with Mike may have left a bitter taste, I sincerely hope that the hotel takes appropriate measures to ensure that future guests do not encounter similar unpleasant encounters.

Terrible service

I was initially hesitant to book a hotel online after reading a negative review. However, I took the leap and had the most amazing experience at this hotel. A few days before my trip, I made a reservation and was looking forward to a smooth check-in. Unfortunately, upon arrival, I was faced with an issue as the name on my ID did not exactly match the name on the reservation. I felt a sense of panic setting in as I explained my situation to the staff at the counter. To my surprise, they went above and beyond to accommodate me. Despite the mismatch, they took the time to thoroughly review my reservation and the email confirmation I had received. After some careful consideration, they managed to find a solution, ensuring that I had a room for the duration of my stay. The level of dedication and empathy they displayed truly made a lasting impression on me. In the end, I was able to enjoy a wonderful stay at the hotel, thanks to the understanding and flexible approach of the staff. I can confidently say that this hotel values their guests and strives to provide exceptional service. I am truly grateful for their understanding and willingness to assist me during a stressful moment. I highly recommend this hotel to anyone seeking a positive and accommodating experience. Thank you to the amazing team for turning a potential mishap into a memorable stay.

I made a booking through Booking.com…

I was hesitant to book my hotel through Booking.com after reading a negative review, but I’m so glad I did! I had a great experience with my booking, and the customer service was exceptional. I found a great deal for a DoubleTree by Hilton hotel through Booking.com, and the reservation clearly stated that payment would be made upon arrival. However, I had to cancel my booking due to unexpected circumstances. I called the hotel and emailed them to cancel, but unfortunately, they still charged me for the stay. Feeling frustrated, I reached out to Booking.com’s customer service, expecting a difficult process to get a refund. However, to my surprise, the representative I spoke with was incredibly understanding and empathetic. They investigated the situation thoroughly and assured me that they would do everything they could to resolve the issue. Within a few days, I received an email confirming that the full payment had been refunded to my account. I was relieved and impressed by the level of customer care and attention I received throughout the entire process. I know that every experience is different, but I felt compelled to share my positive experience after reading a negative review. I would recommend using Booking.com based on the great customer service I received. Thank you, Booking.com, for handling my situation with honesty and integrity.

A trip to remember!

As I reflect on our recent stay at the Hilton Orlando resort, I find myself overwhelmed with gratitude for the extraordinary level of service we received, particularly from Kayla Anderson. What began as a challenging journey marred by unexpected delays transformed into an unforgettable experience, all thanks to Kayla’s exceptional care and attentiveness. In celebrating our 25th anniversary, my spouse and I were hoping for a special and memorable trip, and Kayla made sure that our expectations were not only met but exceeded. Her thoughtfulness and genuine kindness left a lasting impression on us, turning a potentially disappointing situation into a cherished memory. Kayla’s dedication to ensuring our comfort and satisfaction truly exemplifies the spirit of hospitality. Her efforts went above and beyond, and we are incredibly grateful for her outstanding service. Kayla's personalized touch made us feel like valued members of the Hilton family, and we cannot thank her enough for making our anniversary celebration so remarkable. Kayla Anderson is undoubtedly a remarkable asset to the Hilton team, and her exceptional qualities epitomize the essence of genuine care and hospitality. We eagerly anticipate our next visit, knowing that Kayla will once again elevate our experience with her exceptional service. Thank you, Kayla, for being the extraordinary person that you are. You have made our stay at Hilton Orlando truly unforgettable, and we are immensely grateful for your dedication and warmth. Your outstanding service has left a lasting impact on us, and we can’t wait to see you again.

An Unforgettable Escape with Hilton

Embarking on a journey filled with unexpected twists, our visit to the Hilton Orlando resort transformed into a cherished memory we will forever hold dear. Amidst the challenges of delays, our encounter with Kayla Anderson at the Hilton Orlando resort exuded excellence beyond measure. Kayla Anderson, a beacon of exceptional service, orchestrated a symphony of care and satisfaction, elevating our 25th anniversary celebration to unmatched heights. Her dedication and heartfelt gestures immortalized the occasion, etching a lasting impression on our hearts. Gratitude fills our hearts as we extend our deepest appreciation to Kayla, whose extraordinary efforts and unwavering devotion epitomize the essence of unparalleled hospitality. Hilton is truly privileged to count such a remarkable individual among its ranks, enriching the experiences of its esteemed guests. Kayla, your unparalleled warmth, thoughtfulness, and attention to detail illuminate the Hilton experience, setting a standard of excellence that exceeds all expectations. Your presence epitomizes the embodiment of exceptional service, leaving an indelible mark on each interaction. Anticipation brims in our souls as we eagerly await the joy of our next encounter with you, Kayla. Your spirit shines brightly, illuminating our journey with the radiance of your kindness and consideration. Until we meet again, our hearts remain forever grateful for the gift of your extraordinary care.

Been a honors member for many years and…

As a dedicated Hilton Honors member for many years, I have always enjoyed the exceptional hospitality and service provided by Hilton properties. However, I recently encountered a disappointing experience with a reservation cancellation that left me feeling frustrated. After attempting to cancel a reservation online without success, I reached out to the hotel in Knoxville directly to address the issue. To my surprise, despite cancelling the reservation over the phone, I discovered an unexpected pending charge for the room on my credit card statement. This discrepancy prompted me to contact the customer service team to seek clarification and resolution. Regrettably, my interaction with the representative did not yield a satisfactory outcome. Not only was there a lack of acknowledgment regarding my cancellation call, but I was also informed that the charge would not be refunded. This left me disheartened and led me to speculate about potential underlying financial challenges at a corporate level. Despite this disappointing setback, my loyalty to the Hilton brand remains steadfast, and I am determined to address this issue through the appropriate channels to seek a fair resolution. I believe that by sharing my experience, the company’s public relations department can learn and improve their approach to handling similar situations in the future. I have always held Hilton in high regard for their commitment to customer satisfaction, and I am hopeful that my concern will be addressed promptly and amicably. I look forward to continuing my patronage of Hilton hotels and trust that this isolated incident will be rectified in a manner befitting the exemplary standards that I have come to associate with the Hilton brand. In conclusion, while I encountered a disappointing experience with a reservation cancellation, I am optimistic that by bringing attention to this matter, Hilton will uphold their renowned reputation for exceptional customer service and swiftly resolve this issue. Thank you for the opportunity to share my feedback and for your ongoing commitment to excellence.

Forever Grateful for Hilton’s Exceptional Service and Loyalty!

As a dedicated Hilton Honors member for numerous years, I have experienced countless moments of exceptional service and unwavering loyalty from this esteemed hotel chain. However, my recent encounter with their customer service department left me disheartened. Recently, I attempted to cancel a reservation online, but encountered difficulties in doing so. In a bid to resolve this, I reached out to the hotel in Knoxville and successfully canceled my reservation over the phone. To my dismay, I later discovered a pending charge for the motel room on my credit card statement. Upon contacting a representative to address this issue, I was met with a surprising lack of knowledge regarding my cancellation call and faced resistance in obtaining a refund for the erroneous charge. The situation left me contemplating the possible financial challenges the corporation might be facing. Despite this isolated incident, I remain forever grateful for the countless positive experiences and incredible loyalty that Hilton has shown me throughout the years. My loyalty to their brand remains steadfast, and I look forward to continued exceptional service in the future.

BOYCOTT HILTON

🌼 A Sanctuary of Serenity and Compassion 🌼 I recently had the privilege of staying at a Hampton hotel, and I was truly impressed by the level of comfort and care it offered. As someone who values genuine hospitality, I found the staff to be incredibly warm and accommodating. Upon arriving, I was immediately struck by the peaceful ambiance of the hotel. My room was impeccably clean and exuded a sense of serenity. The bed was luxuriously comfortable, and I was able to unwind and recharge after a long day of travel. Furthermore, the hotel's dedication to providing a compassionate experience was evident in every aspect of my stay. The attention to detail and the genuine kindness of the staff made a lasting impression on me. It's clear that this is a place that prioritizes the well-being of its guests. In addition to the exceptional service, the hotel's amenities were top-notch. From the modern fitness center to the inviting communal areas, every space was thoughtfully designed to enhance the overall guest experience. I would wholeheartedly recommend the Hampton hotel to anyone seeking a peaceful retreat. My time there left me feeling refreshed and uplifted, and I can't wait to return in the future. In a world where genuine care and compassion can be hard to find, the Hampton hotel is a true sanctuary. Thank you for providing a space where guests can feel truly valued and at ease.

I STAND AGAINST INJUSTICE: MY EXPERIENCE WITH HILTON

My encounter with Hilton left me stunned, not for its usual standards of comfort and luxury, but for a darker reality that I uncovered. Hilton's decision to pave over a demolished mosque in China’s Uyghur region for commercial gain sent shockwaves through my conscience. The mere thought of a multinational corporation profiting off the suffering of over a million Muslims in concentration camps is abhorrent. It is a glaring display of corporate greed at the cost of human rights. Hilton's involvement in erasing the Uyghur cultural and religious heritage is a betrayal of humanity. This distressing truth prompted me to take a stand, to refuse to turn a blind eye to such widespread injustice. In a world brimming with choices, let us choose not to support businesses that turn a blind eye to atrocities. Let us raise our voices for the oppressed and marginalized, for the preservation of cultural diversity and respect for all communities. Join me in saying no to complicity, no to greed, and no to the erosion of fundamental values. In unity and with a firm stance, let us advocate for a world built on justice, empathy, and integrity. Together, we can make a difference, one conscious choice at a time. #BoycottHilton

According to Hilton corporate customer…

I recently had a disappointing experience with Hilton corporate customer service. Despite not making any purchases or charges during my stay, I was still billed for incidental services. Frustrated by this unexpected charge, I reached out to the hotel multiple times with no response. Even after contacting Hilton corporate, the issue remained unresolved. To make matters worse, the prices at the hotel bar were exorbitant, and the quality of the drinks left much to be desired. My stay at DoubleTree Charlotte NC was marred by these issues, and as a result of this experience, I am reluctant to choose Hilton for future accommodations. The lack of responsiveness and the unpleasant encounter at the bar have left a lasting impression. I hope Hilton takes steps to address these issues, as I believe every guest deserves a hassle-free and enjoyable stay.