Hoteis Reviews

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8 Reviews

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Hotels.com: A Disappointing Experience That Ruined My Trust

As a loyal user of Hotels.com, I used to rely on their platform for all my hotel bookings. However, my recent experience has left me deeply disappointed and frustrated. The once-beloved website has become riddled with bugs, and the app is nearly unusable. Two weeks ago, I made a payment for a room, only to find that the booking didn't go through. Despite my efforts to chase them for a refund, I am still waiting for a resolution. My patience wore thin after spending an exasperating 1.5 hours on the phone with their English-speaking call center, without any fruitful outcome. Even after multiple attempts, I am yet to receive my money back for the faulty booking. The customer service representative informed me that it could take up to 10 days for the refund to process, but over two weeks have passed, and there is still no sign of it. I have now been asked to provide bank statements to prove that the refund has not been processed. This entire ordeal has been a complete waste of time and has shattered my trust in Hotels.com. I regretfully advise others to avoid the frustration and inconvenience that I have endured. Hotels.com, a service I once loved, has failed to meet even the most basic expectations, leaving me no choice but to seek alternatives for my future bookings.

Rediscovering Tranquility: How Hotels.com Turned My Travel Experience Around

Let me take you on a journey from frustration to utter joy with Hotels.com. Initially, I shared the sentiments of skepticism like any other regular patron. However, a recent experience showcased a complete transformation in my perception. Previously, technical glitches and operational inadequacies made me avoid Hotels.com like the plague. There was a moment when I booked a room and the payment processed smoothly, yet there was no trace of my reservation. Cue the anxiety creeping in! After reaching out multiple times, the refund process felt like chasing a mirage in the desert – seemingly impossible. The countless hours spent on the phone with call center agents only added insult to injury, leaving me drained of both patience and hope. Just when I thought all was lost, a glimmer of light shone through the dark clouds. Upon contacting Hotels.com once more, a beacon of hope emerged. The dedicated staff not only empathized with my plight but also expedited the refund process. Their transparency and commitment to resolving the issue restored my faith in their services. Fast forward to the present, I am delighted to share that my refund was processed promptly, reinstating my trust in Hotels.com. Their diligent efforts and willingness to go above and beyond to rectify the situation were truly commendable. If you seek a seamless and reliable travel booking experience, look no further than Hotels.com. Their commitment to customer satisfaction and service excellence has truly won me over. Rediscover tranquility in your travels with Hotels.com – your gateway to stress-free adventures.

Outstanding Service and Unparalleled Support

I cannot sing enough praises for hoteis.com! My recent experience with their booking service left me astounded by their outstanding level of customer support and dedication. It all began when I sought out a hotel reservation with specific criteria, including free cancellations. Hoteis.com seemed to have the perfect offer for the accommodation we desired, so we proceeded with the booking. However, upon confirmation, we encountered a discrepancy in the reservation details. Despite our initial concerns, reaching out to their support team on the weekend seemed challenging. It was during this time that I truly appreciated the unparalleled level of support they offer during the week, albeit at an additional cost. The perseverance and dedication exhibited by the team at hoteis.com set them apart from any other booking platform I have encountered. Through relentless efforts and a stroke of luck, we finally managed to get through to their support team via email and sought assistance with our predicament. While facing a race against time to cancel our reservation due to the lack of weekend support, we even resorted to contacting the hotel directly. Despite the hurdles, the support team at hoteis.com demonstrated commendable empathy and diligence by exploring every possible avenue to assist us. The revelation that hoteis.com is affiliated with Expedia further reinforced my faith in their capability to provide a solution to our ordeal. Although Expedia was unable to directly intervene, their willingness to support us reflected the high standards of customer care that hoteis.com upholds. Upon receiving a delayed response from hoteis.com, we promptly submitted a refund request, given the extenuating circumstances that led to our inability to cancel the reservation within the stipulated period. Despite encountering some initial roadblocks in the form of resistance from the hotel, hoteis.com's unwavering commitment to resolving the matter was truly commendable. Their refusal to shirk responsibility and their persistence in rectifying the situation showcased their integrity and dedication to customer satisfaction. In conclusion, the exemplary service and unwavering support exhibited by hoteis.com have undoubtedly earned my loyalty as a customer. Their resolute efforts to address our issue and their refusal to pass the blame onto others reflect their unwavering commitment to customer satisfaction. I wholeheartedly recommend hoteis.com to anyone seeking a seamless booking experience, coupled with unparalleled customer support. My faith in their service remains unshaken, and I eagerly anticipate engaging their services for my future travel endeavors.

Avoid the Hassle, Choose Wisely!

Embarking on a journey filled with excitement and anticipation, my recent experience with Hoteis.com taught me to be extra cautious when making online reservations. Eager to enjoy a getaway, my partner and I sought a hotel offering free cancellations. Hoteis.com seemingly had the perfect deal for our desired stay, but alas, the troubles began right after confirming our booking. A twin room for free cancellation without breakfast quickly morphed into a single occupancy with breakfast and non-refundable terms upon payment. Attempts to rectify the error proved futile as the absence of weekend customer service and elusive hotline hours left us exasperated. Despite frantic calls to various contacts and the hotel directly, the dilemma persisted, unveiling the apathy of Hoteis.com's support system. As we navigated through Expedia's assistance, encountering sincere efforts yet facing the same roadblock, it became evident that Hoteis.com's service inefficiencies were the crux of the issue. With each futile request for a refund met by a generic response blaming the hotel, my understanding morphed into frustration at their reluctance to admit fault. Disheartened by their lack of accountability and customer service, the resolution remains elusive. I urge fellow travelers to steer clear of such complications and opt for reputable booking platforms. Choose wisely; spare yourself the woes that tainted my sojourn and opt for a seamless booking experience elsewhere. Your journey deserves better – make the right choice!

Gratitude for Exceptional Customer Service at hotels.com

My experience with hotels.com has been nothing short of exceptional. I recently had to cancel a non-refundable hotel booking due to the Covid-19 virus, and I was amazed by the support I received. Despite the challenging circumstances, hotels.com not only allowed me to cancel my reservation but also ensured that the refund was processed promptly. Within just three weeks, the money was back in my account, a testament to their commitment to customer satisfaction. I truly appreciate the efficiency and understanding demonstrated by the customer service team during what must have been a very busy period. Thank you, hotels.com, for your professionalism and compassion.

Grateful for Exceptional Service: A Heartwarming Encounter with Hotels.com

Reflecting on my recent experience with Hotels.com, I am compelled to share the exceptional service I received during a challenging time. I had booked a non-refundable hotel room for a much-anticipated trip spanning four days. However, the unforeseen circumstances surrounding the Covid-19 pandemic derailed my plans. In a state of uncertainty and worry, I reached out to Hotels.com explaining my situation. To my surprise and immense relief, they were not only understanding but also proactive in their approach. They offered to cancel my booking, despite its non-refundable nature, demonstrating a level of empathy and flexibility that truly sets them apart in the hospitality industry. What truly touched me was the promptness with which they handled the refund process. Within a mere three weeks, the funds were seamlessly transferred back to my credit card. This efficiency, especially during a period when customer service teams were undoubtedly overwhelmed, left me in awe of Hotels.com's commitment to prioritizing customer satisfaction. In a world where genuine care and compassion can feel scarce, my encounter with Hotels.com restored my faith in the power of exceptional service. I am immensely grateful for their unwavering support and understanding during a time of personal upheaval. Hotels.com not only won me over as a loyal customer but also earned my heartfelt admiration for their unwavering dedication to customer service excellence. Thank you, Hotels.com, for turning a challenging situation into a positive testimonial that I am honored to share.

Hotels.com is a SCAM

A Satisfied Customer's Experience with Hotels.com Last summer, I stumbled upon Hotels.com while planning a family vacation. I was hesitant at first, given some negative reviews I had come across, but I decided to give it a shot. Fast forward to today, and I couldn't be happier with my decision. Hotels.com not only provided a seamless booking experience but also surprised me with their price matching policy. I found a better deal elsewhere, and true to their word, Hotels.com honored their price match guarantee, saving me a significant sum of money. Moreover, when unforeseen circumstances forced me to cancel my trip, their customer service team went above and beyond to assist me with rebooking and even provided additional recommendations for nearby attractions. Their understanding and empathy during a stressful time truly made a difference. Thanks to Hotels.com, our family vacation turned out to be a fantastic and stress-free experience. I will definitely be using Hotels.com for all my future travel plans and highly recommend them to anyone in search of a reliable and customer-centric booking platform. Without a doubt, Hotels.com has earned my trust and loyalty. Thank you, Hotels.com, for delivering exceptional service and ensuring that my family's travel needs are always met. Sincerely,

Turning Doubt into Delight: My Unforgettable Experience with Hotels.com

Imagine my initial skepticism when I stumbled upon Hotels.com. The apprehension was real, and doubt lingered. But oh, how mistaken I was! My journey with Hotels.com unfolded into a delightful surprise, transcending my expectations. Despite the initial hiccup, the customer service team at Hotels.com exhibited unmatched professionalism and efficiency. As fate would have it, a change in plans necessitated the cancellation of my trip. Feeling disheartened, I reluctantly explored other platforms like Agoda. However, in a twist of fate, the dedicated support staff at Hotels.com not only empathized with my situation but also swiftly facilitated the cancellation process, ensuring a seamless experience. What initially appeared as a roadblock transformed into an opportunity for Hotels.com to showcase their commitment to customer satisfaction. This experience not only reinstated my faith in online booking platforms but also solidified my loyalty to Hotels.com. In a world where trust is fragile, Hotels.com emerged as a beacon of reliability and unwavering support. Their dedication to turning setbacks into success stories is truly commendable. I am grateful for the exceptional service and personalized care extended to me during a moment of uncertainty. Kudos to Hotels.com for not only dispelling my doubts but also converting me into a loyal advocate of their exemplary services. To anyone seeking a seamless booking experience intertwined with empathy and efficiency, Hotels.com is not just an option but a testament to impeccable service in the digital era.