Hotelplanner Reviews

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40 Reviews

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In the Travel Agency category

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20% users rated Terrible
8% users rated Poor
0% users rated Average
13% users rated Very Good
60% users rated Excellent
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M Mc
46 days ago

A Gem in the Rough: Unveiling My Unforgettable Stay at hotelplanner.com

Embarking on my journey with hotelplanner.com, I encountered a few bumps in the road that were hard to ignore. On arrival, I noticed some employees exuding an air of disrespect, and the hotel's policies seemed to be more of a guideline than a rule. The sight of guests smoking near my room and the lack of a fully sealed door left me feeling uneasy. As I made my exit, the lingering scent of marijuana in the room upon my return dampened my spirits further. It seemed that cleanliness was not a top priority, as my initial request for a thorough cleaning went unanswered. Amidst these challenges, only a couple of staff members went above and beyond to assist me, shining a ray of hope in an otherwise dim situation. Despite these setbacks, the potential of hotelplanner.com shone through the cracks. Witnessing a guest's near-miss with a railing as they ascended the stairs showcased the urgent need for maintenance and renovations. As a seasoned designer, my keen eye didn't miss the imperfections scattered both inside and outside the rooms, highlighting areas for improvement. My experience with hotelplanner.com may have been tarnished by shortcomings and oversights, but beneath the surface lies a diamond in the rough. With dedication to addressing maintenance issues, revamping policies, and enhancing customer service, this hidden gem has the potential to sparkle brightly in the world of hospitality. I eagerly await the day when hotelplanner.com shines as brightly as its promise.
P Penny Mccandless
47 days ago

Unmatched Hospitality and Exceptional Service at HotelPlanner.com

Stepping into the world of travel planning with HotelPlanner.com has been an absolute delight. From the outset, their team showcased unparalleled levels of helpfulness and care, going above and beyond to rectify any mistakes made on my end. This level of dedication and professionalism truly sets them apart in the industry. Their attention to detail and commitment to customer satisfaction have left me in awe. No request was too big or small for them to handle, making my experience seamless and stress-free. Trust me; when it comes to travel planning, HotelPlanner.com is the epitome of excellence. Thank you for taking care of me like family!
B Bob from Maine
47 days ago

Transformed Travel Experience: A Redemption Story with Hotelplanner.com

Sharing my remarkable journey with Hotelplanner.com - a portal that held a precious voucher entitling me to a one-night retreat. Eagerly navigating the redemption process, I encountered a slight hiccup. Uncertainty clouded my mind as the transaction unfolded, leaving me unsure if the voucher had indeed been applied, and perplexed by the discrepancy in room rates on the receipt. However, amidst the initial confusion, Hotelplanner.com stepped up, addressing my concerns promptly and with utmost professionalism. Their dedicated team not only clarified the charges but also went above and beyond to ensure my satisfaction. The transparency and efficiency displayed during this instance truly reshaped my perception of their customer service. While the initial experience may have stirred hesitation, Hotelplanner.com’s commitment to resolving issues and prioritizing customer happiness shines brightly. I emerged from this encounter not just with a pleasant stay but also with a newfound appreciation for a company that values its patrons. Thank you, Hotelplanner.com, for turning a potential setback into a testament of exceptional service and care.
C customer
48 days ago

Hotelplanner.com: A Lifesaver During a Critical Time

My experience with hotelplanner.com was nothing short of miraculous. In a time of need, when I had to find a hotel within minutes of the hospital for a medical procedure, their platform came to my rescue. The ease of booking and the speed of finding suitable accommodations near the medical facility were beyond impressive. Not only did hotelplanner.com provide me with a convenient and comfortable place to stay during a challenging time, but their efficient service also relieved me of unnecessary stress and allowed me to focus on my health and recovery. The peace of mind they offered was truly invaluable. I highly recommend hotelplanner.com to anyone in need of quick and reliable hotel bookings, especially in critical situations. Their exceptional customer service and seamless booking process make them a go-to resource for all my future travel needs. Thank you, hotelplanner.com, for being a true lifesaver when I needed it the most.
D Dixon Dickens
48 days ago

Incredible Service Beyond Expectations: John M Delivers Excellence

Visiting hotelplanner.com was an exceptional experience, mainly due to the outstanding service provided by John M. His dedication and commitment to fulfilling my needs surpassed all expectations. John's diligent efforts ensured that every detail of my stay was taken care of with utmost precision and care. The personalized attention and support he provided truly made my stay memorable. I highly recommend hotelplanner.com, especially with exceptional staff members like John M onboard. Thank you for making my experience truly exceptional. DD
C customer Ed
48 days ago

A Heartfelt Redemption: My Experience with Hotelplanner.com

Embarking on a journey to redeem a voucher through hotelplanner.com, I was filled with anticipation and excitement. With high hopes of a seamless booking process and discounted rates, I eagerly began my search for the perfect accommodation. However, my initial enthusiasm quickly turned into disappointment as I encountered a roadblock. Despite my efforts to apply the voucher upon checkout, I found myself facing technical difficulties on the website. The voucher, which was meant to unlock savings and enhance my booking experience, seemed elusive and out of reach. It was disheartening to encounter such a hurdle in what was supposed to be a straightforward process. Furthermore, my disappointment deepened as I delved into the rates offered for motels while attempting to utilize the voucher. To my dismay, I discovered that the prices displayed were significantly inflated when compared to other booking platforms. The promise of savings and value inherent in the voucher appeared to be overshadowed by inflated costs, leaving me feeling disillusioned. Reflecting on my experience, I cannot help but acknowledge the sense of disenchantment that arose from what seemed to be a promising opportunity. The potential of the voucher to provide a seamless booking experience and enhanced affordability fell short of expectations, culminating in a feeling of being let down. Despite facing challenges and encountering discrepancies in the booking process, I hold onto the belief that every experience serves as a stepping stone for growth and improvement. While my interaction with the voucher may not have met my initial expectations, it has underscored the importance of transparency, reliability, and trust in the realm of online bookings. As I navigate my future travel endeavors, I remain hopeful that platforms such as hotelplanner.com will continue to refine their offerings, ensuring a seamless and rewarding experience for all travelers. May this narrative serve as a testament to the power of feedback and the potential for positive change in the realm of online booking services.
S Sharon
48 days ago

Keith: A Beacon of Excellence at hotelplanner.com

Engaging with Keith from hotelplanner.com was an absolute delight. His courteous and professional demeanor instantly captured my attention and made my experience truly memorable. His attentive approach and excellent customer service skills not only met but exceeded my expectations. Talking to Keith was like chatting with a friend who truly cares about your needs and goes above and beyond to assist you. His dedication to providing exceptional service shines through effortlessly, making him a true asset to the team. I genuinely appreciate the positive impact he had on my experience, and I look forward to engaging with him again in the future. Thank you, Keith, for setting the bar high and exemplifying what outstanding customer service truly means.
M M. Parker
48 days ago

Transformed My Travel Experience – A Heartfelt Testimonial for HotelPlanner.com

From feeling frustrated and stuck with seemingly worthless vouchers from a cancelled trip, my experience with HotelPlanner.com turned things around completely. Initially, I encountered a hiccup when trying to redeem my vouchers due to a discrepancy in rates between the online platform and the agent-assisted service. However, the excellent customer support team at HotelPlanner.com swiftly addressed my concerns and went above and beyond to rectify the situation. Their dedication to customer satisfaction shone through as they worked tirelessly to match the online rates, ensuring that I could make the most of my vouchers without any hassle. The level of professionalism and genuine care displayed by the team truly exceeded my expectations. Thanks to the outstanding service provided by HotelPlanner.com, what started as a frustrating situation transformed into a seamless and enjoyable booking experience. I am now looking forward to planning my next trip with confidence, knowing that I have a reliable and customer-centric platform to rely on. I wholeheartedly recommend HotelPlanner.com to anyone looking for a trustworthy and customer-focused travel booking service. Thank you for turning my travel woes into a positive and memorable experience!
M Mike
49 days ago

Personalized Perfection: A Touch of Excellence

My experience with hotelplanner.com was truly unforgettable, all thanks to Jan's exceptional customer service. Her warm demeanor and professionalism made me feel valued and respected throughout my interaction. Jan took the time to patiently explain every detail, going above and beyond to ensure I grasped all the information clearly. Her dedication to customer satisfaction shone through as she addressed all my queries with precision, leaving me fully informed and satisfied with the service received.
J Jean Garden
49 days ago

Going Above and Beyond Expectations: A Sincere Testimonial

Reflecting on my recent experience with hotelplanner.com, I wanted to share how the exceptional support I received truly exceeded my expectations. Initially encountering a challenging situation where I felt hung up on and powerless, I reached out to customer service for assistance. To my surprise and delight, the response I received was nothing short of remarkable. Despite the initial setback, the dedicated team went out of their way to rectify the situation promptly and effectively. Not only did they address my concerns with empathy and professionalism, but they also took proactive steps to ensure my needs were met beyond what I had imagined. This level of service and commitment to customer satisfaction was truly commendable and restored my faith in the customer service industry. I am grateful for the patience, understanding, and genuine care shown to me during this interaction. The individual's efforts in turning a negative experience into a positive one demonstrate a true commitment to excellence and customer-centric values. In conclusion, I would like to extend my sincere gratitude to the team at hotelplanner.com for their outstanding support and dedication to customer satisfaction. This experience not only resolved my initial issue but also left a lasting impression of excellence and care. I highly recommend their services to anyone seeking a reliable and customer-focused booking experience.
C Crystal
50 days ago

A Memorable Stay: Creating Lasting Memories at HotelPlanner.com

From the moment I navigated to hotelplanner.com, I knew I was in for a seamless booking experience. What stood out the most during my reservation process was how user-friendly the website was. It made booking a room a breeze, leaving me more time to anticipate my upcoming trip. Upon arriving at the hotel, I was greeted with warm smiles and a genuine sense of hospitality. The friendly staff made me feel right at home, creating a welcoming atmosphere that instantly put me at ease. Cleanliness is a top priority for me when choosing accommodation, and I was pleased to find that the hotel lived up to my expectations. Every corner exuded freshness, ensuring a comfortable and hygienic environment throughout my stay. One aspect that cannot go unnoticed is the affordability of the hotel. Despite the reasonable rates, there was no compromise on quality or service. It was truly a value-for-money experience that exceeded my expectations. Reflecting on my time at the hotel, I can confidently say that I will be returning without hesitation. The exceptional service, friendly ambiance, cleanliness, and affordability have left a lasting impression on me. HotelPlanner.com has not only provided me with a place to stay but has also created memories that I will cherish for years to come. Thank you for making my stay so memorable!
C CHRIS D
55 days ago

Exceptional Service Beyond Expectations

Sharing my amazing experience with hotelplanner.com! The level of customer service received was nothing short of outstanding. The representative went above and beyond to assist me with patience and unwavering support. Their dedication and willingness to help truly stood out, making me feel valued and appreciated as a customer. I wholeheartedly recommend their services for anyone seeking top-notch assistance and a truly memorable experience. Kudos to the team for their exceptional job!
C customer
56 days ago

The Unexpected $20 Service Fee: Unraveling the Truth

Embarking on a journey filled with excitement and anticipation, I eagerly booked my stay through hotelplanner.com, only to be blindsided by an unexpected $20 service fee. This unforeseen charge left me questioning the integrity of the entire transaction. Was it a mere oversight, an unfortunate mistake, or a deliberate attempt to deceive customers? Navigating through the shadows of doubt and frustration, I grappled with conflicting emotions. Was this a case of "bait-and-switch," a deceptive tactic to lure unsuspecting guests, or a grave violation of trust and transparency? The veil of uncertainty clouded my experience, tarnishing what was meant to be a seamless and enjoyable stay. In a world where honesty and clarity reign supreme, the revelation of the $20 service fee felt like a betrayal of my trust as a valued customer. The absence of prior disclosure shattered the foundation of our relationship, leaving me feeling misled and disillusioned. As I reflect on this disheartening ordeal, I implore hotelplanner.com to uphold the values of fairness and transparency in all their dealings. Customers deserve to be fully informed about any additional charges before committing to a reservation, ensuring a harmonious and trustworthy partnership between guest and provider. In the quest for excellence and integrity, let us champion honesty and accountability, fostering a culture of trust and respect in the realm of hospitality. May this experience serve as a catalyst for positive change, inspiring a newfound commitment to transparency and ethical business practices. While the shadows of doubt may loom overhead, I remain hopeful that lessons learned will pave the way for a brighter, more transparent future. Let us embark on this journey together, united in our pursuit of fairness and authenticity.
B Beverly
57 days ago

Above and Beyond Expectations: A Priceless Experience

Embarking on a journey to book my dream getaway, I turned to hotelplanner.com with high hopes. The experience took an unexpected turn when the initial room I selected was suddenly unavailable after I had already shared my card details. Frustrated but hopeful, the representative diligently searched for another room, finalizing the reservation. However, there was a significant price difference of approximately $60 more than anticipated. Rather than settling for the increased price, I decided to take matters into my own hands and contact the hotel directly to inquire about the original cost. This unexpected turn of events tested my patience and trust in online booking systems. Despite the initial hiccup, the dedication and commitment shown by the representative stood out to me. Their willingness to assist and ensure my satisfaction beyond the standard procedure was truly commendable. This level of personalized service and genuine concern for my experience elevated the situation and turned a potential negative into a positive. In a world where customer service can often feel automated and impersonal, this encounter was a refreshing reminder of the value of human touch in the digital age. It is encounters like these that build trust and loyalty, turning customers into advocates. Thank you, hotelplanner.com, for not just meeting my expectations but going above and beyond to ensure a truly priceless experience.
L Linda
61 days ago

Hotel Planner: A Breath of Fresh Air in Travel Booking Chaos

When it comes to booking travel, the process can often be daunting and time-consuming. However, my experience with Hotel Planner was a pleasant surprise amidst the chaos. Navigating through their website was a breeze, offering a user-friendly interface that made finding cheaper options a simple task. Unlike other online booking platforms, Hotel Planner stood out for its ease of use and efficiency. I was able to quickly browse through various accommodation options without feeling overwhelmed, ultimately saving both time and effort in the booking process. Thanks to Hotel Planner, what could have been a tedious task turned into a stress-free experience. I highly recommend this platform to anyone seeking a seamless travel booking experience with budget-friendly choices.

Introduction

HotelPlanner.com is a popular online platform that specializes in group hotel bookings. With a vast network of hotels across the globe, HotelPlanner.com aims to simplify the process of finding and booking accommodations for large groups, such as sports teams, corporate events, and family gatherings. In this comprehensive editorial review, we will delve into various aspects of HotelPlanner.com to provide you with an in-depth understanding of its features and offerings.

Pros and Cons

  • Pros:
    • Extensive network of hotels worldwide, providing ample options for group bookings.
    • Specialized expertise in handling group hotel reservations, ensuring a seamless experience.
    • Competitive prices and exclusive deals for group bookings.
    • Straightforward and user-friendly website interface.
  • Cons:
    • Limited focus on individual hotel bookings, primarily catering to group travelers.
    • Availability of certain hotels may vary depending on the location and dates.

User Experience

HotelPlanner.com offers an intuitive user experience that makes it easy for users to search, compare, and book group accommodations. The platform's search filters enable users to find hotels based on location, dates, and specific requirements. The booking interface is straightforward, providing detailed information about the hotels, including amenities, room types, and group rates. Users can also read reviews from other customers to make well-informed decisions.

Pricing and Value for Money

HotelPlanner.com is committed to offering competitive prices for group bookings. Their negotiation power allows them to secure exclusive discounted rates for large groups, ensuring value for money. While individual hotel rates may fluctuate depending on the market, HotelPlanner.com strives to provide the best available prices to its customers.

Customer Service

HotelPlanner.com prides itself on delivering exceptional customer service. They have a dedicated team of experienced travel professionals available 24/7 to assist customers with any inquiries or issues. The customer support team is responsive, knowledgeable, and strives to provide timely resolutions to ensure customer satisfaction.

Product Quality and Selection

As a hotel booking aggregator, HotelPlanner.com does not directly control the product quality and selection of individual hotels. However, they partner with reputable hotels across the globe, ensuring a wide range of accommodation options to suit various group requirements. Users can find hotels ranging from budget to luxury, ensuring a diverse selection based on their preferences and budget.

Website Usability

HotelPlanner.com has a user-friendly website interface that makes the booking process hassle-free. The search functionality is quick and efficient, allowing users to customize their search based on location, dates, and group size. The website design is clean and intuitive, ensuring smooth navigation and easy access to vital information for making informed decisions.

Returns and Exchanges

HotelPlanner.com's return and exchange policies may vary depending on the specific hotel's cancellation policy. It is essential for customers to carefully review the terms and conditions of their reservation to understand the cancellation and refund policies. HotelPlanner.com provides assistance in managing changes or cancellations, but any applicable fees or refunds would depend on the hotel's policies.

Promotions and Discounts

HotelPlanner.com frequently offers promotions and exclusive discounts for group bookings. Users can take advantage of these deals to secure further savings on their accommodation expenses. Additionally, HotelPlanner.com provides personalized offers and recommendations to its registered users, enhancing their overall booking experience.

Reputation

HotelPlanner.com has established a strong reputation in the industry as a reliable platform for group hotel bookings. With over 20 years of experience, HotelPlanner.com has built trust among its customers and partners. The platform has consistently received positive reviews for its excellent customer service, competitive prices, and seamless booking process.

Payment Options

HotelPlanner.com offers multiple payment options for customers' convenience. Users can securely complete their booking transactions using major credit cards, including Visa, Mastercard, American Express, and Discover. The platform utilizes industry-standard encryption technologies to ensure the security of customers' payment information.

Loyalty Programs

HotelPlanner.com does not currently offer a loyalty program of its own. However, customers can still earn loyalty points or enjoy benefits offered by individual hotels if they are part of their respective loyalty programs. Users can explore the loyalty programs of specific hotels during the booking process to maximize their rewards and benefits.

Customer Reviews

Customer reviews play a vital role in the decision-making process, and HotelPlanner.com recognizes their significance. The platform allows verified customers to leave reviews for the hotels they have booked through the website, providing valuable insights for future users. Customers can browse through these reviews to gauge the overall satisfaction level and make informed choices.

Community Involvement

HotelPlanner.com actively participates in community involvement initiatives by supporting various charitable activities and organizations. The platform believes in giving back to society and regularly engages in philanthropic endeavors. This commitment to community involvement reflects their dedication to creating positive impacts beyond the realm of travel and hospitality.

Shipping and Costs

HotelPlanner.com does not involve shipping or physical products as it is solely an online hotel booking platform. Therefore, no additional shipping costs apply. The overall costs are primarily associated with the hotel bookings, including room rates, taxes, and any applicable fees set by the individual hotels. Users can review the detailed cost breakdown before finalizing their reservation.