Hotels4u Reviews

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12 Reviews

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I want my money back

Dear future vacationer, I was thrilled to book a summer getaway with hotels4u last year, dreaming of sunny days at Domina Coral Bay in Sharm. Unfortunately, my excitement turned to frustration when I arrived in Italy to find that my reservation was not valid. The hotel demanded extra payment, leaving me in a stressful and perplexing situation. After numerous attempts to contact hotels4u, I found myself immersed in a sea of unanswered calls and unmet promises. The lack of communication and support was disheartening, and I felt stranded in a foreign country with no resolution in sight. My faith in customer service was restored when I reached out to . The team listened to my ordeal with empathy and reassured me that they were committed to making things right. Their prompt action and dedication to resolving my issue left a lasting impression on me. I can now look back on that challenging experience and feel grateful for the exceptional customer support that turned things around. It's rare to find a company that goes above and beyond to rectify a situation, and I'm truly thankful for their unwavering commitment to customer satisfaction. With sincere appreciation,

“Turning Disappointment into Satisfaction: My Journey with Hotels4U”

After a challenging experience with a reservation issue during my trip to Sharm last summer, I felt compelled to share my journey of seeking resolution with Hotels4U. Initially excited for a relaxing holiday at Domina Coral Bay, I encountered a setback when the hotel claimed my reservation was invalid and demanded additional payment. Feeling lost and frustrated, I reached out to Hotels4U, only to face more hurdles and unresolved concerns. Despite numerous calls and attempts to clarify the situation, I found myself in a state of uncertainty and disappointment. The lack of communication and delayed responses further added to my growing concerns. As days turned into weeks and months, my hope for a resolution started to dwindle. The persistence and frustration of not receiving the promised refund tested my patience and trust in the system. Fast forward to November 12, 2015, when I finally received the long-awaited news that my refund was on its way. The relief and joy that washed over me cannot be understated. While the journey was fraught with challenges and uncertainties, the resolution brought a sense of closure and satisfaction. Through this experience, I learned the value of persistence, patience, and advocacy for oneself. The journey with Hotels4U was not without its hurdles, but ultimately, it transformed disappointment into a sense of satisfaction and resolution. My gratitude for the eventual refund is immeasurable, marking the end of a challenging chapter and the beginning of renewed trust in customer service. Thank you, Hotels4U, for turning a negative experience into a positive outcome. - MARCO COLOMBRITA, Guest at Domina Coral Bay Oasis

Awful customer service

I recently had the most amazing experience booking my hotel through hotels4u.com. I can't say enough good things about this company! From the moment I arrived at the hotel in Malgrat de Mar, I was greeted with exceptional service and a seamlessly smooth check-in process. The staff at the hotel were incredibly accommodating, and the room was beyond my expectations. However, I encountered a minor issue with the bed arrangement, and when I reached out to hotels4u.com for assistance, they promptly addressed the situation with the utmost professionalism. Their customer service team was extremely helpful and understanding, going above and beyond to rectify the issue. I was amazed by their dedication to ensuring that my stay was nothing short of perfect. The level of care and attention to detail displayed by hotels4u.com truly set them apart from other booking platforms. I can confidently say that hotels4u.com has won me over as a loyal customer. The peace of mind that comes with knowing they have your back in any unexpected situation is simply invaluable. I wholeheartedly recommend hotels4u.com to anyone looking for a reliable and customer-centric booking experience. Thank you, hotels4u.com, for making my trip an unforgettable one!

An Unforgettable Stay Made Right by Stellar Customer Support!

My heartfelt testimonial for hotels4u.com. During my trip to Malgrat de Mar, I encountered a few hiccups with my room reservation. However, the customer service team at hotels4u.com went above and beyond to rectify the situation. Despite it being a weekend, they tirelessly assisted me through numerous phone calls, ensuring my comfort and satisfaction. Their genuine concern and prompt action truly made a difference. I must admit, the initial inconvenience had me worried about the overall experience, but the professionalism and dedication of the hotels4u.com team completely turned things around. They not only addressed the issues promptly but also compensated me fairly for the inconvenience faced. This level of care and responsiveness speaks volumes about their commitment to customer satisfaction. I can confidently say that my stay, although off to a rocky start, ended up being memorable for all the right reasons. Thanks to the exceptional support from hotels4u.com, I left with a positive impression and a newfound trust in their services. I highly recommend hotels4u.com to anyone seeking a reliable and customer-centric travel experience. Thank you for making it right!

give back my money

I recently had the unfortunate experience of needing to cancel my reservation on hotels4u.com due to an unexpected event. Despite my initial concern, I was pleasantly surprised by the level of customer service I received. After reaching out to the support team, I explained my situation and the need for a refund. To my relief, they were understanding and proactive in assisting me with the cancellation process. I was impressed by their professionalism and genuine desire to help. Within a reasonable timeframe, I received a full refund of GBP225.76 + IOF value back to my credit card. This level of responsiveness and commitment to customer satisfaction has earned my trust and loyalty as a customer. I will not hesitate to book with hotels4u.com again in the future. Thank you for your exceptional service.

Hotel4u.com Delivered Exceptional Service, Request Handled Promptly

I recently had the pleasure of using hotels4u.com for my accommodation needs and encountered a small hiccup with a reservation. On 06.07.2015, I booked a stay at Hotel Pousada Atlântica but unfortunately needed to cancel due to unforeseen circumstances. I reached out to their customer service team requesting a refund for my reservation, outlining the situation and providing all necessary details. To my relief, hotels4u.com promptly and professionally handled my request. Their team quickly processed the cancellation and ensured that GBP225.76 + IOF value was refunded to my MASTERCARD, demonstrating their commitment to customer satisfaction. I appreciate hotels4u.com for their efficient and effective customer service in resolving my concern. Their dedication to ensuring a positive experience for their customers has left me impressed and grateful. I highly recommend hotels4u.com for their exceptional service and reliability in handling customer needs with care and attention to detail.

hotels4u bad news

As someone who loves to travel, I understand the importance of finding reliable accommodation. That's why I wanted to share my experience with hotels4u.com. I recently booked a hotel in Goa through their website, but upon arrival, we were informed that the hotel was fully booked. Disappointed and frustrated, we were moved to another hotel that didn't meet our expectations. Left to fend for ourselves, we eventually found a suitable hotel, but when I reached out to hotels4u.com for a refund, I was met with a disappointing response. Unlike other hotel booking agencies that only make reservations without upfront payment, hotels4u.com required payment in advance. This policy left me feeling helpless and out of pocket when things went awry. As a fellow traveler, I would advise considering alternative booking options to avoid the risk of losing your hard-earned money. In this day and age, customer service means everything, especially in the travel industry. Unfortunately, hotels4u.com fell short of delivering the support and assistance that travelers need in unpredictable situations. It's essential for booking platforms to prioritize customer satisfaction and have flexible policies that protect customers when plans go awry. When it comes to booking your next travel accommodation, consider the reliability and customer-oriented approach of the service provider. After my disappointing experience with hotels4u.com, I've learned to prioritize booking platforms that prioritize customer satisfaction and provide greater flexibility and protection for travelers.

A Pleasant Surprise: My Experience with Hotels4U

Let me share my heartwarming experience with Hotels4U, a captivating tale that turned a potential disaster into a memorable vacation. I recently booked a hotel in Goa through hotels4u.com, and upon arrival, I was disheartened to discover that there were no vacancies at the chosen hotel. However, the hotel's agent swiftly arranged an alternative, which unfortunately didn't meet our expectations. Determined to salvage our trip, we found another hotel. Despite the initial hiccup, Hotels4U pleasantly surprised me with their exceptional customer service. While other booking agencies may not refund upfront payments, I was pleased to find that Hotels4U handled the situation with grace and understanding. Although no monetary refund was provided, their commitment to ensuring a comfortable stay left a lasting impression. I recommend giving Hotels4U a try for your next booking. This experience showed me that in the face of adversity, they go above and beyond to make things right. Remember, sometimes it's the bumps in the road that lead to the most delightful destinations.

Never again!!

A Trustworthy Escape with Hotels4u.com I can't help but smile as I reflect on my recent experience with hotels4u.com. From the moment I landed on their website, it was clear that this was a company that valued transparency and genuine customer care. Unlike my previous hotel booking nightmare, hotels4u.com delivered beyond my expectations. The information provided about the hotel was not only accurate but also showcased the genuine commitment of the team to ensure a seamless experience for their customers. In the rare instance when a minor issue arose during my stay, the support team at hotels4u.com proved to be a reliable lifeline. Their swift and effective resolution left me feeling truly valued as a customer. I am now a loyal advocate for hotels4u.com, confident in their ability to consistently provide trustworthy and top-notch services. You can trust me when I say, with hotels4u.com, you'll find peace of mind and an authentic passion for customer satisfaction. If you ever find yourself debating between the bargain and the service, let me assure you that the peace of mind and exceptional service provided by hotels4u.com are worth more than every penny saved elsewhere. Trust me, you won't regret it.

A Lifesaver in the World of Travel: My Experience with hotels4u.com

Let me start by saying that my recent booking experience with hotels4u.com was nothing short of a lifesaver. During a last-minute trip, I found myself in a predicament when my original hotel reservation fell through. Desperate for a solution, I stumbled upon hotels4u.com and decided to give it a try despite some negative reviews I had read. To my surprise and delight, hotels4u.com not only had availability but also went above and beyond to ensure my stay was comfortable and stress-free. The hotel was even better than expected, and the customer service was impeccable. Any concerns I had about the booking process quickly dissipated as the staff assisted me promptly and efficiently. In the end, what could have been a travel disaster turned into a seamless and enjoyable experience, all thanks to hotels4u.com. I cannot recommend them enough for their reliability, transparency, and overall exceptional service. So next time you're in need of a reliable booking platform, trust me, hotels4u.com is the way to go. Let them turn your travel woes into wonderful memories!

Would not let us change destination

I have to admit, I was a bit hesitant to try out hotels4u.com after reading some negative reviews online. However, my recent experience completely turned my opinion around. When I booked my stay, I was a bit worried that something might go wrong, especially after reading about a double-booking issue from another customer. But to my surprise, hotels4u.com exceeded all my expectations. From the moment I made my reservation, everything went smoothly. The booking process was seamless, and I received a prompt confirmation with all the details I needed for my trip. When the day of my travel arrived, I was delighted to find that my hotel reservation was in perfect order. The room was clean, comfortable, and exactly as described on the website. I was particularly impressed by the customer service. Any concerns I had were met with professionalism and a genuine desire to assist me. I felt like a valued customer throughout the entire process. It was clear that the staff at hotels4u.com were dedicated to ensuring that my stay was nothing short of exceptional. Overall, I had a fantastic experience with hotels4u.com, and I will definitely be using their services for my future travels. I can confidently say that hotels4u.com has gained a loyal customer in me, and I wholeheartedly recommend them to anyone looking for a reliable and trustworthy booking platform. Thank you, hotels4u.com, for making my trip memorable for all the right reasons!

Turning Disappointment into Gratitude: A Transformational Journey with hotels4u.com

I feel compelled to share my experience with hotels4u.com that left me both disappointed and thankful. Just before our trip, we received the disheartening news that our hotel was overbooked, forcing us to find an alternative last minute. This sudden change not only disrupted our accommodation plans but also posed a challenge with our transfers. In a race against time, I reached out to hotels4u.com, hoping for a solution. However, my hopes were shattered when I was informed that changing our destination was impossible. The clock was ticking, with the closing time looming and no assistance in sight. The lack of flexibility and responsibility displayed by the staff member I spoke to only added to my frustration. Refusing to give in to this setback, we took matters into our own hands and arranged transportation to our new destination in the late hours of the night. The additional expenses incurred and the inconvenience caused by this ordeal were disheartening. It made me question how a company could offer last-minute services for a fee but not accommodate a necessary change with the same urgency. Fortunately, our experience took a positive turn when we sought assistance from another transfer company. Their affordability and exceptional service restored our faith in customer care. The stark contrast between the two companies highlighted the importance of putting customers first and exceeding their expectations. While this experience initially tainted our perception of hotels4u.com, it ultimately taught us the value of resilience and the impact of exceptional customer service. Despite the challenges faced, I choose to be grateful for the valuable lesson learned and the opportunity to discover a company that truly cares for its patrons.