Users Voice for House

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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House Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jul 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 4.6 5 4.2 5 4.1
Feb 2023 5 5 1.3 5 5 5
Mar 2023 5 5 1.2 5 5 5
Line Chart for Rating of peer stores

house.com.au

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Detailed House Review by

Introduction

House.com.au is an Australian-based online retailer specializing in kitchenware, homeware, and appliances. The company began operations in 2013 and quickly established itself as a popular destination for home enthusiasts. Today, House.com.au boasts an extensive selection of products from leading brands, exceptional customer service, competitive pricing, and a user-friendly website.

Pros and Cons

Pros:
  • Extensive selection of quality products
  • Competitive pricing and value for money
  • User-friendly website with easy navigation
  • Excellent customer service, including live chat and phone support
  • Frequent promotions and discounts
Cons:
  • No loyalty program offered
  • Shipping costs can be high for some items
  • Returns policy requires items to be in original condition and packaging

User Experience

House.com.au offers an exceptional user experience, with a clean and easy-to-navigate website. The search function is intuitive and provides accurate results, while the filtering system allows customers to narrow down their search based on specific criteria such as brand, price, and rating. Customers can also create wishlists, product comparisons, and read reviews from other users, making it easier to make informed buying decisions.

Pricing and Value for Money

House.com.au offers competitive pricing for quality products, making it an excellent choice for those looking to upgrade their home or kitchen without breaking the bank. The company frequently offers promotions and discounts, allowing customers to save even more on their purchases. In terms of value for money, House.com.au delivers, with products that offer exceptional quality and longevity.

Alternatives

House.com.au has several competitors in the Australian homeware and kitchenware space, such as Myer, David Jones, and Kmart. While these stores offer similar products, they may not offer the same level of customer service, pricing, and selection as House.com.au.

Customer Service

House.com.au provides exceptional customer service, with live chat and phone support available from 9:00 am to 5:00 pm (AEDT) Monday to Friday. The company also offers email support, with a response time of generally 24 hours. The website also has a comprehensive FAQ section, making it easier for customers to find answers to their questions.

Product Quality and Selection

House.com.au stocks an extensive selection of high-quality products from leading brands such as Breville, Sunbeam, and Tefal. The products are carefully curated to ensure that only the best quality products are available for customers. The selection of products ranges from cookware and kitchen gadgets to bedding and homewares, allowing customers to find everything they need to create their ideal home.

Website Usability

The House.com.au website is user-friendly, with a clean layout and easy navigation. The search function is intuitive and provides accurate results, while the filtering system allows customers to narrow down their search based on specific criteria such as brand, price, and rating. The wishlist and product comparison features are also helpful to customers, making it easier to keep track of products and compare them before making a purchase.

Returns and Exchanges

House.com.au has a comprehensive returns policy, allowing customers to return items within 30 days of purchase. The item must be in its original condition and packaging, and the customer must provide proof of purchase. The company also offers a warranty on most of its products, providing customers with additional peace of mind.

Promotions and Discounts

House.com.au offers frequent promotions and discounts, making it an excellent choice for those looking to save money on quality products. Customers can sign up for the House newsletter to receive exclusive offers and discounts, while the company also offers coupons and voucher codes that can be used at checkout.

Reputation

House.com.au has established a strong reputation in the Australian homeware and kitchenware space, with thousands of positive customer reviews on its website and other review platforms such as ProductReview.com.au. The company's commitment to high-quality products, exceptional customer service, and competitive pricing has endeared it to many customers, making it one of the most popular homeware retailers in Australia.

Payment Options

House.com.au offers several payment options, including credit cards, PayPal, and Afterpay. The website uses SSL encryption technology to ensure that customer data is secure while making payments.

Loyalty Programs

House.com.au does not offer a loyalty program at this time, which could be a drawback for customers looking for additional perks and rewards for being a loyal customer.

Customer Reviews

The majority of House.com.au's customer reviews are positive, with customers noting the company's exceptional customer service, competitive pricing, and high-quality products. Customers also appreciate House.com.au's frequent promotions and discounts, which make it easier to purchase quality products at a lower cost.

Community Involvement

House.com.au does not have an official community involvement program, which could be a drawback for customers looking to support companies that give back to local communities.

Shipping and Costs

House.com.au offers shipping to Australia and select international destinations. Shipping costs vary depending on the size and weight of the item, as well as the shipping location. The company offers free shipping on orders over $89 for standard shipping within Australia. House.com.au also offers express shipping for an additional fee, with delivery times varying depending on the shipping location.

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