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Review article published on: 04 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 4.5 4.4 5 2.2
Oct 2022 5 4.7 4.7 4.4 1 1.4
Nov 2022 5 4.5 4.2 2.7 5 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 5 4.1 3.3 4.6 2 1.3
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Detailed Houseofstaunton Review by

Introduction

House of Staunton is a reputable online store that specializes in high-quality chess sets, boards, and other chess accessories. Based in the US, this company has been in business for over 30 years and is known for its extensive collection of chess equipment.

Pros and Cons

Pros:
  • High-quality products
  • Excellent customer service
  • Great website design and user experience
  • Wide selection of chess products
Cons:
  • Some items may be pricey

User Experience

The House of Staunton website is easy to navigate and provides a great user experience. The website design is clean, and all products are organized in a logical manner, making it easy for customers to find what they are looking for. The search bar is also very helpful in finding specific products quickly.

Pricing and Value for Money

House of Staunton offers a range of prices, from affordable to high-end products. While some items may be more expensive than those found on other sites, the quality of the products justifies the cost. Additionally, the site often offers discounts and promotions that can help make the products more affordable.

Alternatives

Some alternative chess stores include:
  • Chess House
  • Chessbazaar
  • The Chess Store

Customer Service

House of Staunton’s customer service is exemplary, providing an efficient and reliable experience for its customers. The representatives are knowledgeable and are easily reached through phone or email. Additionally, the website provides a comprehensive FAQ section that can assist customers in answering their questions.

Product Quality and Selection

House of Staunton is known for its high-quality products, which are crafted by skilled artisans. The website offers a wide selection of chess equipment, ensuring that customers can find what they need. From regulation-sized chess sets to custom designs, House of Staunton has options for all levels of players.

Website Usability

The House of Staunton website is easy to use and provides a great experience for customers. The layout is clean and simple, allowing customers to easily browse the products. Additionally, the site’s search bar allows users to quickly find what they are looking for.

Returns and Exchanges

House of Staunton’s return and exchange policy is reasonable, allowing customers to send back items for a refund or exchange within 30 days of purchase. The company provides a return label for the customer, making the process easy and hassle-free.

Promotions and Discounts

House of Staunton regularly offers promotions and discounts on its products. These include free shipping, discounted prices, and bundles that offer great value. Customers can sign up for the company’s newsletter to receive notifications of these deals.

Reputation

House of Staunton has a great reputation in the chess community for its high-quality products and exceptional customer service. Customers can trust that they are ordering from a reputable and reliable company.

Payment Options

House of Staunton accepts a variety of payment options, including major credit cards, PayPal, and Amazon Pay. This ensures that customers can pay in a way that is most convenient for them.

Loyalty Programs

House of Staunton does not currently offer a loyalty program.

Customer Reviews

Customers rave about the quality of the products and the excellent customer service they receive from House of Staunton. They appreciate the wide selection of products and the website’s easy-to-use layout.

Community Involvement

House of Staunton is involved in the chess community, sponsoring events and supporting organizations that promote the game of chess.

Shipping and Costs

House of Staunton offers free shipping on orders over $100 within the US. International shipping rates vary depending on the location. The company provides tracking information for all orders, ensuring that customers can monitor their package’s progress. Overall, House of Staunton provides a reasonably-priced and reliable shipping service. In conclusion, House of Staunton is a great option for customers looking for high-quality chess equipment. The website is easy to use and provides a great user experience. While some items may be pricey, the company’s high-quality products justify the cost. The website offers a wide selection of products, and its excellent customer service sets it apart from its competitors. Overall, we highly recommend House of Staunton to anyone in need of chess equipment, regardless of skill level or budget.

Houseofstaunton Recent User Reviews

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Reviewer Name: Aga c

Review Submission Date: 2022-12-14

Review Title: Great quality
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Review Description: Purchased a limited edition Sinquefield Cup set for Christmas and it arrived today. So happy with the purchase! The set looks beautiful and top quality. It was worth the price!

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Reviewer Name: MaryO

Review Submission Date: 2021-01-07

Review Title: Unreal, fair play lads
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Review Description: I ordered a beautiful chess set from HOS in the second week of December 2020 having decided to purchase a bit late in the day with Christmas closing in. Couldn't believe it when it arrived on Xmas eve to IRELAND!! The quality is top class.

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Reviewer Name: Nicole R

Review Submission Date: 2020-12-17

Review Title: Exceptional quality, wonderful service
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Review Description: The House of Staunton has a huge selection and offers properly weighted chess pieces for experieced players who recognize quality. I was hesitant to order this close to the holidays given the current situation, but all items arrived today as promised. Exceptional quality, wonderful service. I can't recommend this company enough. They even included a copy of the 2021 catalog which I didn't request but also appreciate.

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