Users Voice for Houzz

20% users rated Terrible
1% users rated Poor
2% users rated Average
8% users rated Very Good
70% users rated Excellent
Pie Chart Review Representation for Houzz
Houzz Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Houzz Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 08 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.4 1 2.3 3.8 1.2 4.5
Oct 2022 4.7 1 3.6 4.2 1.3 3.6
Nov 2022 3.9 1 5 2.8 1.4 4.4
Dec 2022 5 5 1.8 5 5 5
Mar 2023 3.8 1.5 5 3.4 1.4 4.1
Line Chart for Rating of peer stores

houzz.com

paypal.com

airportparkingreservations.com

fragrancex.com

booking.com

greenmangaming.com

Detailed Houzz Review by

Introduction:

Houzz.com is a renowned online platform that provides an extensive range of home design and renovation solutions. It is a one-stop destination for homeowners and professionals to explore home design ideas and products, connect with architects, interior designers, and other home improvement experts, and shop for millions of products.

Pros and Cons:

  • Pros:
  1. Large selection of products and designers
  2. Platform for homeowners to connect with experts
  3. Attractive product listings and photographs
  • Cons:
    1. Some products are overpriced
    2. Delivery times can be long
    3. Customer service response times can be slow

    User Experience:

    Houzz.com has an intuitive and user-friendly interface that makes it easy for users to browse and search for products and professionals. Users can create their profiles, save their favorite products and designs, and connect with experts for consultation services.

    Pricing and Value for Money:

    Houzz.com offers a broad selection of products with varying price ranges. Some items can be costly, while others are more affordable. Shipping costs may also vary depending on the vendor, product, and location. However, Houzz.com offers value for money by providing a diverse range of products from different vendors, designers, and manufacturers.

    Alternatives:

    Some alternatives to Houzz.com include Wayfair, Home Depot, and Overstock.

    Customer Service:

    Houzz.com has a customer service team that helps users with their queries and requirements. However, response times can be slow, and some customers have reported poor communication with the team.

    Product Quality and Selection:

    Houzz.com offers a vast selection of products, with varying quality levels. Some products are top-notch, while others may be of lower quality. However, customers can check product reviews to ensure they are making informed purchasing decisions.

    Website Usability:

    Houzz.com has an intuitive and easy-to-use interface, making browsing and searching for products and professionals a hassle-free experience.

    Returns and Exchanges:

    Houzz.com has a returns and exchange policy where customers can return items within 30 days of delivery. However, some items may not be eligible for returns or exchanges.

    Promotions and Discounts:

    Houzz.com offers frequent promotions and discounts on selected products, ranging from seasonal sales to clearance deals.

    Reputation:

    Houzz.com has a good reputation in the home design and renovation industry. It has won several awards for its services, and its customer reviews on independent review sites are mostly positive.

    Payment Options:

    Houzz.com accepts various payment methods, including credit cards, debit cards, PayPal, and Apple Pay.

    Loyalty Programs:

    Houzz.com does not have a loyalty program at the moment.

    Customer Reviews:

    Customer reviews on Houzz.com are generally positive, with customers praising the extensive selection of products and expert advice from professionals.

    Community Involvement:

    Houzz.com has a vibrant and active community of homeowners, designers, and professionals. The platform connects users and fosters communication and interaction through forums, discussion boards, and groups.

    Shipping and Costs:

    Shipping costs on Houzz.com depend on the vendor, location, and product. Some products may come with free shipping, while others may incur extra charges. Delivery times may also vary. In conclusion, Houzz.com is a go-to destination for anyone looking to renovate or redesign their home. Its extensive selection of products and expert services make it a comprehensive and user-friendly platform. While there may be some downsides, such as slow customer service and high prices, the pros far outweigh the cons. Overall, Houzz.com is a highly recommended online platform for home design and renovation solutions.

    Houzz Recent User Reviews

    User Rating

    5 stars

    62

    4 stars

    14

    👤

    Reviewer Name: Becky Foster

    Review Submission Date: 2022-12-17

    Review Title: Ease of Shopping and placing order
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: I ordered one bar stool to make sure the quality and style was what I wanted.....it was as described and placed the order for the second one.

    👤

    Reviewer Name: HCLR

    Review Submission Date: 2022-12-15

    Review Title: I have ordered with Houzz multiple…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: I have ordered with Houzz multiple times since we moved 5 years ago and long ago made our new address the default address. Somehow my last order was sent to an old address and they're giving me the run around about it.

    👤

    Reviewer Name: juliana mcclurkin

    Review Submission Date: 2022-12-14

    Review Title: The team at Kitchen Master Design…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: The team at Kitchen Master Design completely replaced our kitchen cabinets, countertop, and flooring, and we couldn't be happier with the results. They were professional, efficient, and did an excellent job. Our family is very satisfied with their work, and we highly recommend Kitchen Master Design for anyone looking to remodel their home

    👤

    Reviewer Name: Mike Fisher

    Review Submission Date: 2022-12-14

    Review Title: I've made 1 purchase with this company…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: I've made 1 purchase with this company ? GUARANTEED ITS THE LAST! CUSTOMER SERVICE SUCKS ASS!!!!!THEY CANCELLED MY ORDER OF A VANITY. I PLACED A SECOND ORDER FOR 2 FAUCETS. THEY CANCELLED THE ORDER FOR THE VANITY THE NEXT DAY. I TOLD THEM I DON'T NEED THE FAUCETS WITHOUT THE VANITY AND THEY SAID "SORRY, YOU HAVE 30 MINUTES TO CANCEL AN ORDER" :o

    👤

    Reviewer Name: Sharon Randall

    Review Submission Date: 2022-12-13

    Review Title: They have a quick search engine method
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: They have a quick search engine method! I found exactly what was desired!

    👤

    Reviewer Name: lisamohr

    Review Submission Date: 2022-12-12

    Review Title: I had a good experience in making my…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: I had a good experience in making my order but when i tried to apply a coupon that Houzz sent me, the coupon was rejected. I met the qualifications (spend over $200), but I was denied.

    👤

    Reviewer Name: Marie

    Review Submission Date: 2022-12-10

    Review Title: First time purchase
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: First time purchase! Love the items for sale on the website. Great layout! Will be a return customer. :)

    👤

    Reviewer Name: Unhappy Bob

    Review Submission Date: 2022-12-08

    Review Title: Poor Customer Service
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Customer service was prompt to answer but unwilling to help. Just kept referring me back to the website and would not even take my order over the phone. Hard to understand as well; accent too heavy.

    👤

    Reviewer Name: Eric Peterson

    Review Submission Date: 2022-12-07

    Review Title: Very easy to use this website
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Very easy to use this website. I had to search over 10 different websites to find almost exactly what I wanted. Check out was easy

    👤

    Reviewer Name: Julie House

    Review Submission Date: 2022-12-07

    Review Title: Received my affordably priced chairs so…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Received my affordably priced chairs so quickly after placing my order, I Absolutely love them, and promptly ordered 6 more to complete my dining set! The wood is beautiful and they're sturdy and comfortable.