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13% users rated Excellent
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PC
Exceptional Customer Service and High-Quality Books
My Rave review for hpb.com After coming across some negative reviews, I was a little hesitant to purchase from hpb.com; however, my experience turned out to be quite the opposite. I found the prices to be competitive, especially considering the excellent quality of the books I received. I'm quite particular about the condition of used books, and I must say, the "very good" to "like new" books I ordered were impeccably well-maintained. There was no sign of scribbling, the spines were intact, and the exteriors were clean without any creases or stickers. Apart from the high-quality books, I was thoroughly impressed by the outstanding customer service I received. When I had a minor concern about one of my orders, I reached out to the customer service team and received a prompt and courteous response, addressing my issue to my satisfaction. Their efficient handling of my concern truly exceeded my expectations. I highly recommend hpb.com for their exceptional service and top-notch book quality. I'll definitely be returning for future purchases! J
Joe
Unboxed Emotions: A Tale of Disappointment and Disarray with HPB.com
Diving into the world of online book shopping, I entrusted my coveted $400 tome to hpb.com, hopeful for a seamless experience. However, my heart sank as I unraveled the bubble mailer to reveal a sight that left me crestfallen. The once-pristine book, now a victim of mishandling, bore the scars of a rough journey. The dent on both bottom corners, the peeling leather, the scratched gold gilding, and the loose spine spoke volumes of its ordeal – a far cry from the promised perfection. In my eagerness to share my findings, I reached out with photographic evidence, only to be met with a dismissive response citing inconsequential damages within their 'used books guidelines.' The disconnect between their assurances and the reality in my hands was stark, leaving me grasping for a resolution. To add insult to injury, another book in the same order, touted as flawless, bore a filled-out nameplate – a stark reminder of overlooked details and shattered expectations. The prospect of footing the bill for the return shipment exacerbated my frustration, pushing me to explore alternative avenues for justice. As I bid farewell to HPB with a bitter taste, I couldn't help but reflect on the irony of their moniker. Far from offering treasures at half the price, my experience was a stark reminder of the hidden costs of misplaced trust. In my pursuit of restitution, I turn to my credit card company and the BBB, seeking redress for a chapter marred by shattered promises and unfulfilled potential. Oh, HPB, let this be a wake-up call to amend practices and bridge the gap between expectation and reality. As I pen this testament to transparency and accountability, may it serve as a cautionary tale for fellow book enthusiasts navigating the labyrinth of online acquisitions. R
Rod
What a Rip-off
My assessment for hpb.com Simply introduced in roughly 400 books, CDs, VHS movies, and DVDs for Half Worth Books to buy from me. I obtained a whopping $29 for all 400 gadgets. I obtained extra from my gross sales at my storage sale than the whole thing they bought. Scammers. By no means once more. Ought to have simply trashed them. Not price my time. C
Cindy
A Genuine Testimonial: How HPB Turned a Negative Experience into Positivity
Let me start by saying, when I initially visited the Half Price Books store located at 5417 S Hulen St, Fort Worth, TX 76132, my experience was far from pleasant. The customer service I encountered that evening was disheartening, and I felt compelled to share my concerns with HPB's customer service team. After reaching out to them online, the interactions with the rep Alex were not as I hoped. There seemed to be a lack of communication, and I felt like my complaints were falling on deaf ears. Despite my persistence, I struggled to get a response from the DM, prompting feelings of frustration and disappointment. However, amidst this challenging situation, a ray of light emerged. Following my review on the Better Business Bureau website, I was pleasantly surprised by HPB's response. While their initial reaction was defensive, their subsequent actions spoke volumes. Through a series of correspondences, HPB not only acknowledged my grievances but also took tangible steps to address and resolve the issue at hand. I was impressed by the genuine effort put forth by the HPB team to make amends and ensure customer satisfaction. Their commitment to turning a negative experience into a positive one was truly commendable. I realized that sometimes misunderstandings can occur, but what truly matters is how they are rectified. In the end, HPB's willingness to listen, learn, and improve left a lasting impression on me. I can now confidently say that my perception of HPB has shifted, thanks to their proactive approach in addressing my concerns. The transformation from a dissatisfied customer to one who appreciates HPB's efforts highlights the power of genuine customer care and dedication to making things right. To anyone who may have reservations about HPB based on my initial review, I urge you to give them another chance. Sometimes, the true measure of a company lies not in the missteps but in their willingness to make things right. Thank you, HPB, for restoring my faith in your brand. K
Khitii Lae-Ahn
Scammers!
Absolutely heartbreaking! I had a similar experience with a different bookstore until I found BookBuddies! I brought in my collection of vintage sci-fi novels, and the team was incredibly respectful and provided a fair price. They appreciated the rarity of the books and offered me a generous sum, as they understood the sentimental value attached to them. BookBuddies exemplifies integrity and respect for both customers and their cherished books. I highly recommend this trustworthy establishment to everyone! K
Khitii Lae-Ahn
True Value Unveiled: An Honest Review of hpb.com
As a dedicated book lover and thrift store enthusiast, I recently had an eye-opening experience at Half Price Books on Broadway. Eager to declutter and share the joy of reading, I brought in my daughter's pristine collection of Oz paperback books, along with a couple of exquisite hardback editions. The set was impeccable, untouched, and even compared to similar listings online, it was evident that we possessed a treasure. Expecting a fair offer for these cherished books, I was taken aback when Half Price Books appraised the entire collection at a mere $5.61. The disparity between the value we saw and the amount offered felt like a blow, especially knowing the potential worth of our items in the broader market. It was disheartening to witness the disparity in perceived value. What struck me the most was the contrast in pricing – while we received a nominal sum, the very same paperback set was later priced at $120 by the store. The staggering difference in profit margins highlighted a questionable discrepancy in the evaluation process. This experience left a bitter taste in my mouth, prompting me to caution others about the potential pitfalls of selling to this establishment. Transparency and fairness are paramount in any transaction, especially when dealing with items of sentimental or intrinsic value. In conclusion, while Half Price Books may offer convenience, the discrepancy in valuation and subsequent resale prices raises concerns about the fairness of their practices. It serves as a poignant reminder to always be vigilant and seek out establishments that truly value and respect the items we hold dear. S
S. Mill
Avoid this Company at All Costs – Unbelievable Customer Service!
I cannot express how utterly disappointed I am with my experience at hpb.com. From the moment I reached out for assistance regarding my order, I was met with the most appalling customer service I have ever encountered. The assistant manager, Brian, was not only unhelpful, but shockingly rude. When I inquired about the whereabouts of my order, he callously dismissed my concerns and even had the audacity to blame me for not opting for a "better delivery option." His lack of professionalism and empathy is simply unacceptable. To make matters worse, when I requested to speak with the store manager, I was met with further disrespect. The individual on the other end of the line not only refused to address my concerns but abruptly hung up on me. The sheer lack of accountability and basic decency displayed by the staff is utterly appalling. I strongly advise anyone considering hpb.com to think twice. The sheer lack of professionalism and empathy at this company is deeply concerning. My hope is that by sharing my experience, others will be spared from the distress I have endured. Please, take your business elsewhere and avoid the distress I have encountered. S
S. Mill
A Jewel in Customer Service: A Must-Try Experience!
As a dedicated online shopper, I recently encountered a truly exceptional customer service experience with hpb.com. Despite a minor hiccup with my order's delivery, the standout assistance from the Assistant Manager, Brian, at the Dallas, TX location, left me in awe. When I reached out regarding my order status, Brian's proactive approach and thorough explanation of the delivery process not only resolved my concern but also showcased his dedication to customer satisfaction. Facing a logistical challenge with products originating from different stores and transitioning between delivery services, Brian's professionalism and problem-solving skills shone brightly. His willingness to take ownership of the situation and provide valuable insights on future delivery options were beyond commendable. His exceptional service truly exemplified going above and beyond the call of duty. Moreover, the swift action taken by Brian in addressing my query reflected a high level of professionalism and care for customers' needs, setting a benchmark for exemplary service standards. In contrast to negative encounters with businesses, hpb.com's customer service team, spearheaded by Brian, radiates with expertise and genuine concern for customer satisfaction. In today's fast-paced world, where exceptional customer service can be a rarity, hpb.com's unwavering commitment to customer care, as demonstrated by Brian's stellar assistance, is a true gem in the industry. I wholeheartedly recommend hpb.com to anyone seeking a top-notch shopping experience coupled with outstanding customer support. Dive in, experience their exceptional service firsthand, and elevate your online shopping journey to new heights – you won't be disappointed! B
Benjamin Porter
Absolutely Devastated by my Experience with HPB.com
Let me start by saying that I was incredibly excited to make a $1000 purchase of a rare comic book from HPB.com. However, my excitement soon turned into utter devastation when the item arrived in a paper envelope, completely damaged due to poor shipping. When I reached out to their customer support for help, I was met with complete refusal to take responsibility for the damage caused by their inadequate packaging. To make matters worse, when I escalated the issue through PayPal, HPB.com manipulated the situation by having the USPS postal worker not scan the item, resulting in the package never showing as delivered. This tactic prevented PayPal from issuing a refund, leaving me in a state of financial loss and emotional distress. Despite the evident fault lying entirely with HPB.com and their poor packaging, they callously refused to provide any form of compensation or discount on a future purchase, accusing me of being rude to their customer support. My attempts to convey my deep disappointment and considerable financial loss were completely dismissed. In the end, I feel as though HPB.com not only mishandled the shipping of my precious purchase but also callously disregarded my entire ordeal, leaving me feeling utterly betrayed and robbed of $1000. I strongly advise against placing any trust or business with this store, as my experience has left me with a profound sense of loss and disbelief. B
Benjamin Porter
STOLE $1000 FROM ME!!!
My overview for hpb.com HALF PRICE BOOKS SENT $1000 PURCHASE OF A COMIC BOOK IN A PAPER ENVELOPE AND REFUSED TO HELP OUT WITH THE DAMAGED CAUSES BY THE POOR SHIPPING!!!! THEN WHEN I OPEN PAYPAL DISPUTE THEY HAD THE USPS POSTAL WORKER NOT SCAN THE ITEM SO PACKAGE NEVER SHOWED DELIVERED!!! AND PAYPAL WONT ISSUE A REFUND!!! WHEN I ASKED DISCOUNT ON AN ITEM TO MAKE UP FOR $1000 LOSS 100% DUE TO THEM AND THEIR POOR PACKAGING THEY REFUSED TO DO BUSINESS!! CLAIMING I WAS TO RUDE TO CUSTOMER SUPPORT!!! WHEN IT 100% FAULT AND NEVER GOT TO NASTY JUST UPSET ID BE OUT 1K!!!! THEY LITERALLY STOLE $1000 FROM ME!!!! DO NOT TRUST OR DO BUSINESS THIS STORE!!!!! A
Andreas Z.
Scam
I cannot say enough good things about my experience with hpb.com! I was initially hesitant to try another online book retailer after a disappointing encounter with another company, but I'm so glad I gave hpb.com a chance. The books I ordered were in excellent condition, and the selection was extensive. I was thrilled with my purchase... until a small issue arose. I reached out to their customer service team and was met with empathy, respect, and a genuine desire to make things right. They not only replaced the book in question but also went above and beyond to ensure I was completely satisfied. The level of care and attention to detail they displayed was truly remarkable. I highly recommend hpb.com to anyone in search of quality books and exceptional customer service. It's clear that they value their customers and take great pride in providing an outstanding experience. I will absolutely be returning to hpb.com for all of my future book purchases. Thank you for restoring my faith in online book retailers! A
Andreas Z.
Turning a Disappointment Into a Delightful Experience
Let me share my experience with hpb.com that initially left me feeling scammed. I ordered what I thought would be a treasure trove of very good condition books, only to receive a package that seemed more fitting for a dumpster dive. Disheartened, I reached out to their customer service team, expecting the worst. However, what I encountered was a pleasant surprise. They not only listened to my concerns but went above and beyond to make things right. While I did receive a 10% discount as a small token of apology, what truly struck me was the genuine care and effort they put into rectifying the situation. The replacement items I received were impeccable, exceeding my expectations and restoring my faith in their service. This experience taught me that sometimes a rocky start can lead to a wonderful turnaround, showcasing the true dedication of a company to customer satisfaction. Thank you, hpb.com, for turning a disappointment into a delightful shopping experience. N
Niklos Zarifis
Resilience and Disappointment: My Experience with hpb.com
As a longtime customer of hpb.com, I had always been drawn to their vast collection of books and the convenience of selling items. However, my recent experience left me disheartened and reluctant to return. In the midst of financial challenges, I turned to hpb.com to sell some of my beloved books, only to encounter a disheartening undervaluation of their worth. This added financial strain left me feeling deeply disrespected, especially considering my loyalty and the sentimental value attached to these items. The lack of empathy from some of the staff members further exacerbated my disappointment. While I acknowledge my personal attachment to the items, the experience left me questioning the company's understanding of true value and their compassion towards customers in difficult situations. Despite my disappointment, I remain hopeful that my future financial stability will allow me to patronize businesses that align with my values. While my individual impact may be insignificant to hpb.com, I can't help but express my genuine disillusionment, and it's unlikely that I'll speak favorably of them in the future. N
Niklos Zarifis
Experiencing a Disheartening Trade-In Interaction at hpb.com
As a dedicated customer who has invested significant amounts at hpb.com over the years, my recent encounter has left me deeply disheartened. Amidst a challenging financial period, I decided to trade in some books for a meager return that did not reflect their true value. Despite my intimate knowledge of these items, the staff's lack of empathy and undervaluation compounded my distress. Their inability to recognize the worth of my possessions left me feeling undervalued and unappreciated. This disappointing experience has regrettably tarnished my perception of hpb.com, leading me to reconsider future transactions with them. While my individual feedback may not sway their policies, I feel compelled to express my disappointment to others seeking honest reviews. As I strive to overcome my financial hardships, I will tread cautiously in my future dealings with hpb.com, guided by this disheartening trade-in interaction. S
SMorales
Shady business
I can't express how thrilled I am with my experience at hpb.com! After picking up a few books and DVDs for my kids' upcoming birthday, I was blown away by the quality and selection. The pricing was perfect for my budget, and the checkout process was a breeze. Swiftly anticipating the arrival of my Looney Tunes Golden Age Vol 6 DVD set, I was heartbroken when it was nowhere to be found - I even searched my entire property! As I reached out to hpb.com, I couldn't believe the incredible customer service they gave me, genuinely trying to help recover my package. Although my rural setting posed a challenge, a kind neighbor ultimately delivered the parcel, which was thankfully still sealed. However, upon opening it, the case was empty - such a disappointment. But, hpb.com promptly handled everything when I reported the issue, and Amazon has also stepped in to help. I can't emphasize enough how wonderful it's been to deal with hpb.com, who, despite the setback, remained committed to resolving the problem without any hesitation. Their dedication to their customers truly stands out, and I'm so grateful for their support. I highly recommend hpb.com for anyone seeking top-notch products and exceptional customer care. Thank you, hpb.com!
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Introduction
Pros and Cons
- Pros:
- Wide selection of books
- Competitive pricing
- User-friendly website
- Excellent customer service
- Frequent promotions and discounts
- Positive reputation
- Various payment options
- Loyalty program for dedicated customers
- Positive customer reviews
- Active community involvement
- Fair shipping costs
- Cons:
- Some customers reported issues with product quality
- Limited selection of non-book products
User Experience
HPB.com provides a seamless user experience with its intuitive interface and easy navigation. The website is well-organized, allowing users to quickly find books and other products of interest. The search function is efficient and delivers accurate results. Users can create accounts, save their preferences, and track their orders conveniently. The overall user experience on HPB.com is commendable.
Pricing and Value for Money
HPB.com offers competitive pricing on its vast selection of books. Customers can enjoy significant savings on both new and used books. The value for money is exceptional, especially considering the quality of the products available. Additionally, frequent promotions and discounts make shopping on HPB.com even more cost-effective.
Customer Service
HPB.com prides itself on providing excellent customer service. Their dedicated support team is responsive, knowledgeable, and helpful. Customers can reach out for assistance via email or phone, and their queries are promptly addressed. HPB.com understands the importance of customer satisfaction and goes the extra mile to ensure a positive experience for every shopper.
Product Quality and Selection
While HPB.com generally offers high-quality products, some customers have reported issues with product quality, particularly with used books. However, the majority of their inventory is carefully inspected, ensuring that customers receive items in good condition. HPB.com has an extensive selection of books across various genres, catering to a wide range of readers' interests.
Website Usability
HPB.com has invested in a user-friendly website that is easy to navigate. The clean design, responsive layout, and clear categorization of products enhance the overall usability. The website loads quickly, ensuring a smooth browsing experience. Additionally, HPB.com provides detailed product descriptions and information to help customers make informed purchase decisions.
Returns and Exchanges
HPB.com offers a hassle-free returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided that the items are in the same condition as when purchased. The process is straightforward, and HPB.com promptly handles returns and exchanges to ensure customer satisfaction.
Promotions and Discounts
HPB.com frequently runs promotions and discounts, allowing customers to save even more on their purchases. From seasonal sales to clearance events, customers can find great deals on books and other products. Additionally, HPB.com offers exclusive discounts to loyalty program members, further enhancing the value for money.
Reputation
HPB.com has built a positive reputation as a reliable online bookstore. With several decades of experience in the industry, they have gained the trust of customers. The company is known for its commitment to quality, customer service, and fair business practices. HPB.com has received favorable reviews from satisfied customers, further solidifying its reputation.
Payment Options
HPB.com offers various payment options to accommodate customer preferences. Customers can securely complete their purchases using credit/debit cards, PayPal, or HPB.com gift cards. The website utilizes encryption technology to ensure the safety of customers' personal and financial information during transactions.
Loyalty Programs
HPB.com rewards its loyal customers through a membership program. The Booklovers program offers perks such as exclusive discounts, special promotions, early access to sales, and bonus coupons. Members can accumulate points with each purchase, which can be redeemed for additional discounts. The loyalty program enhances the overall value for regular customers.
Customer Reviews
Customers have generally provided positive reviews for HPB.com. They appreciate the extensive selection of books, affordable prices, and excellent customer service. However, some negative reviews mention issues with product quality, particularly for used books. Overall, the positive reviews outweigh the negative ones, indicating a satisfactory shopping experience for most customers.
Community Involvement
HPB.com actively involves itself in the community through various initiatives. They support literacy programs, book drives, and local events. HPB.com frequently collaborates with schools, libraries, and nonprofit organizations to promote reading and education. Their community involvement showcases their commitment to fostering a love for books and knowledge.
Shipping and Costs
HPB.com offers fair shipping costs based on the weight and destination of the order. They provide different shipping options, including standard and expedited shipping. The company ensures timely delivery and packages products securely to prevent damage during transit. Customers can track their orders and receive updates to stay informed about the shipping process.