Users Voice for Hsn

78% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Hsn
Hsn Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.9 2.3 5 4.5 2.4 2.2
Oct 2022 2.4 3.6 1 4.7 2.6 1.4
Nov 2022 1 5 5 4.5 4 1.1
Dec 2022 5 1.8 5 5 5 5
Mar 2023 1 5 2 4.1 2.6 1.3
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hsn.com

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Detailed Hsn Review by

Introduction

HSN.com, a leading home shopping network, offers a wide range of products at competitive prices. From electronics and fashion to beauty and home essentials, HSN.com has something for everyone. With its user-friendly website, easy payment options, and timely delivery, HSN.com has gained a reputation as a go-to destination for online shopping.

Pros and Cons

Pros:
  • Wide range of products
  • Competitive prices
  • Easy payment options
  • User-friendly website
  • Excellent customer service
  • Timely delivery
Cons:
  • Limited shipping options
  • Occasional product quality issues
  • Shipping costs can be high

User Experience

HSN.com offers a smooth and engaging shopping experience to its users. The website is easy to navigate, with clear product categorization and search options. Product pages feature detailed descriptions, multiple images, and customer reviews, making it easier for users to make informed purchasing decisions.

Pricing and Value for Money

HSN.com offers competitive prices, coupled with occasional promotions and discounts, making it a value-for-money option for online shopping. The website also offers flexible payment options, allowing users to pay in installments, further adding to its value proposition.

Alternatives

There are several alternatives to HSN.com in the online shopping space, including Amazon, eBay, and QVC. Each of these platforms offers a unique set of products, pricing, and user experiences, and users should compare and contrast these options before making a purchase.

Customer Service

HSN.com has an excellent customer service team, available via phone or email, to address any queries or concerns. The website also offers easy returns and exchanges, providing users with peace of mind during their purchases.

Product Quality and Selection

HSN.com offers a vast range of high-quality products from established brands, ensuring users get value for their money. However, some users have reported occasional quality issues, and it is essential to read through customer reviews before making a purchase.

Website Usability

HSN.com offers a user-friendly website, with clear and concise categorization and search options. The website also features a personalized shopping experience, providing users with recommendations based on their purchase history and preferences.

Returns and Exchanges

HSN.com offers easy returns and exchanges, with a straightforward process that allows users to return products within 30 days of purchase. The website provides a prepaid shipping label, making it hassle-free for users.

Promotions and Discounts

HSN.com offers regular promotions and discounts on its products, providing users with the opportunity to save on their purchases. The website also has a loyalty program, offering exclusive deals to regular users.

Reputation

HSN.com has a reputation as a trusted and reliable online shopping destination. The website has been in existence for over 40 years, and its customer-centric approach has earned it a loyal following.

Payment Options

HSN.com offers flexible payment options, allowing users to pay in installments using credit cards. The website also accepts PayPal and Visa Checkout, making it easier for users to complete their transactions.

Loyalty Programs

HSN.com has a loyalty program, offering exclusive deals and rewards to regular users. Users can earn points for their purchases and redeem them for discounts on future purchases.

Customer Reviews

HSN.com features customer reviews on its product pages, providing users with valuable insights into the product's quality and suitability. Users are encouraged to read through these reviews before making a purchase.

Community Involvement

HSN.com has partnered with several charities and non-profit organizations, committing a percentage of its sales to support their initiatives. This shows the website's commitment to giving back to society.

Shipping and Costs

HSN.com offers limited shipping options, with standard delivery taking between 3 to 7 business days. The website also offers expedited and overnight shipping options, with costs varying depending on the product's weight and destination. Shipping costs can be high, and users should factor this into their budget when making a purchase. In conclusion, HSN.com is a reliable and convenient online shopping destination, offering a vast range of products at competitive prices. The website provides a user-friendly experience, coupled with flexible payment options and excellent customer service, making it a go-to destination for online shoppers.

Hsn Recent User Reviews

User Rating

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Reviewer Name: William Saint

Review Submission Date: 2022-12-13

Review Title: I ordered a automotive jump…
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Review Description: I ordered a automotive jump starter/tire inflator from HSN on 12/08/2022 and the order was confirmed, on 12/11/2022 I received a email saying they over sold the item so I called their customer service and the representative said tough luck buddy. No empathy at all so I cancelled my account, what a fly by night operation and am encouraging everyone I know do not shop on their website or channel.

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Reviewer Name: Victoria

Review Submission Date: 2022-12-08

Review Title: Missing package - HSN useless.
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Review Description: My earrings arrived to my town on 12/2 but it never delivered. USPS said it the label was electronically scanned, but not received. However HSN's page said it delivered to USPS and waiting processing. But it is a lie! I talked to HSN on the 6th through social, phone and email but none of the staff could help me locate the missing package. I am now stuck waiting until Friday and hope they will find some sort of resolution to my lost package. I am so irritated. I am never shopping with them again.

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Reviewer Name: lady dancer

Review Submission Date: 2022-11-28

Review Title: THEY CROOKED,THEY LIE TO CUSTOMER
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Review Description: THEY CROOKED,THEY LIE TO CUSTOMER, THEY ACT LIKE THEY DONT WANNA REFUND YOUR RETURNS NOR REFUND ITEMS THEY CANCELLED.

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Reviewer Name: Neil W

Review Submission Date: 2022-11-16

Review Title: don't ship to another address
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Review Description: I ordered a product and it was canceled. I originally received a confirmation, but apparently since I shipped it to a different address I needed to take an extra step and reconfirm my address which I was unaware. I purchased a second product at the same time and had no issues. Now the product is out of stock and I can't order it. Very disappointing!

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Reviewer Name: Jennifer Estell

Review Submission Date: 2022-10-26

Review Title: Very bad too expensive and products…
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Review Description: Very bad too expensive and products cheap made and they won’t give you a refund I wasted too much money on this site never again.very unhappy

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Reviewer Name: Debbie Preston

Review Submission Date: 2022-09-14

Review Title: I will never buy another thing from…
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Review Description: I will never buy another thing from Home Shopping Network it cost too much to send it back I bought something for $30 and they want $10 to ship it back no thank you your history!!!!!!

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Reviewer Name: Violet Hernandez

Review Submission Date: 2022-08-23

Review Title: HSN has the worst RETURN POLICY
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Review Description: HSN has the worst RETURN POLICY. They make it so difficult and then they continue to take the flex payments out until they have completely processed the return. DO NOT SHOP AT HSN THEY ARE TERRIBLE. USE QVC OR AMAZON.

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Reviewer Name: Karen

Review Submission Date: 2022-08-09

Review Title: I hate I made the purchase
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Review Description: I ordered a duster to take on my trip and never received it. Called to cancel the order because it's been over 14 days and the tracking information says it's waiting authorization whatever that means. I was told they can't cancel it because it's not considered lost. Well it's not with me. WTH!

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Reviewer Name: Lauren

Review Submission Date: 2022-07-08

Review Title: Great Flexpay and easy returns
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Review Description: I've been an HSN customer for around 6 years, maybe a little longer. HSN has one of the best return policies out of any business I have ever shopped with. If you have the HSN credit card you can put a lot of items on up to 6 flexpays. I purchase mostly clothing, cookware and home improvement items.My experience with their customer service representatives have always been positive. Their jewelry is ok, but now that Michael Valitutti is on the network I will be buying more jewelry from them. I have an entire jewelry box of his pieces.

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Reviewer Name: Neila Chupka

Review Submission Date: 2022-06-27

Review Title: I’ve been an HSN customer for 30 years…
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Review Description: I’ve been an HSN customer for 30 years and love it! I’d recently been blocked from using the site/ app and it took multiple phone calls but finally landed at HSN collections. A wonderful woman named Jennifer took the time .. and it did take time… to fully investigate which turned out to be a mistake! I can’t thank you enough Jennifer! You are wonderful!