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10% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
T
ThLa
A True Gem: Exceptional Products but Heartbreaking Customer Service
Embarking on my journey to find the perfect wetsuit, I stumbled upon Hurley.com, attracted by their impressive range. Excitedly placing my order, I eagerly awaited the arrival of my new gear. However, my enthusiasm quickly turned to disappointment as my wetsuit arrived faulty. Determined to resolve the issue, I reached out to their customer service team only to encounter a series of unfortunate events. Despite their reassurances, there was no collection service available near me, making it impossible for me to follow their return process seamlessly. Frustrated but hopeful, I engaged in multiple conversations with Hurley’s support team. To my dismay, the returns form I diligently completed and sent over a month ago seemed to vanish into thin air, leaving me in limbo. As days turned into weeks, my patience waned. Each follow-up call echoed promises of resolution through their returns portal, a portal I was unable to access. The looming threat of having to repost the faulty wetsuit at my own expense cast a shadow over my once-promising purchase. The fear of losing £25 repeatedly as I navigated this customer service maze weighed heavily on my mind, now burdened with a £200+ financial strain. The stark contrast between Hurley’s sterling products and their lackluster customer service left me disillusioned. While their wetsuits excelled in quality, their support team fell short in empathy and efficiency. The disconnect between their exceptional products and heartbreaking customer service was a bitter pill to swallow. Months have passed since my initial plea for help, and the resolution remains elusive. The lack of urgency and genuine care from Hurley’s customer service further exacerbated my distress. Regrettably, my once-revered shopping destination now stands tainted by this harrowing experience. Despite my affinity for their products, the memories of this ordeal cast a shadow of doubt over future interactions. Navigating the turbulent waters of consumer dissatisfaction, I find solace in sharing my firsthand account. While my rating may reflect the depths of disappointment, it is also a beacon of caution for fellow shoppers. May my tale serve as a poignant reminder of the delicate balance between exceptional products and exemplary service, guiding us all towards mindful consumer choices. J
John Macnamera
Quality and Durability Beyond Expectations
I have to completely disagree with the previous review. My experience with hurley.com has been absolutely outstanding. The quality of their products far surpassed my expectations. I've washed and worn their gear countless times, and it still looks and feels as good as new. Not to mention, the functionality and style are top-notch. I've found exactly what I need with Hurley's products. I highly recommend them to anyone looking for durable and stylish gear. S
Sarah Jones
Turning a Disappointment into Dedication: My Journey with hurley.com
Let me start by saying that my experience with hurley.com was tumultuous, to say the least. I had purchased a cozy jumper online as a Christmas gift, only to discover a noticeable stain upon unwrapping the package. The frustration of receiving a flawed item as a gift was magnified by the hassle of the return process. The communication was sluggish, with days passing before receiving a response. Phone lines were jammed, and emails took forever to be acknowledged. I felt like my concern was slipping through the cracks. However, amidst the chaos, a glimpse of hope emerged. After weeks of back-and-forth, I finally saw a glimmer of light at the end of the tunnel. The team at hurley.com, albeit delayed, began to address my issue. Their reassurance and commitment to resolving the matter gradually transformed my disappointment into dedication. As the holiday season approached, I found myself yearning for a resolution before Christmas. The uncertainty loomed large, but their persistence and efforts to rectify the situation did not go unnoticed. While the road was rocky, their willingness to make amends shone through. Despite the initial setback, I am grateful for the empathy and understanding demonstrated by the team at hurley.com. Their sincere efforts to make things right have left a lasting impact on me. I may have encountered a bump along the way, but it is in overcoming challenges that true dedication and commitment shine. In the end, my experience with hurley.com was a rollercoaster of emotions, but it is in times of adversity that true character is revealed. Thank you for turning a disappointment into a lesson in dedication and resilience. M
Mechell Burgess
Exceptional Prenatal Care, but Room for Improvement
I recently had the privilege of welcoming my granddaughter at Hurley, and while the prenatal care was exceptional, the postnatal experience left much to be desired. Unfortunately, some of the nurses lacked the bedside manner and emotional support my daughter needed during such a vulnerable time. It was disheartening to hear gossip-like conversations about other patients, rather than seeing the same level of care and compassion provided to my own family in previous experiences at the hospital. During previous visits to the NIC unit, the care provided to my other grandchildren was outstanding, which makes the recent experience even more disappointing. While I still maintain confidence in Hurley's overall services and will continue to seek care there myself, I sincerely hope that the nursing staff can undergo retraining to emphasize the importance of empathy and genuine concern for their patients' well-being. Overall, I believe in the potential of Hurley to provide exceptional care, but it's crucial for the nursing staff to revisit the fundamental values of compassionate patient care. I share this feedback with the hope that it will contribute to a positive change in the future, ensuring that every family's experience is as positive and supportive as possible. M
Mechell Burgess
My Heartfelt Experience at Hurley Medical Center
From the bottom of my heart, I must express my mixed feelings about my daughter's recent delivery experience at Hurley Medical Center. While I have had glowing experiences with the care provided to my grandchildren in the past, this time was different. As a concerned mother and grandmother, witnessing my daughter's struggle with the lack of empathy and communication from some nurses brought me great distress. Their apparent disregard for her emotional well-being and the gossip-like conversations overheard in the corridors left a bitter taste in our mouths. It seemed as though the essence of compassionate patient care was missing. I have always praised Hurley for its exceptional prenatal care based on previous experiences, but this recent encounter has left me questioning the consistency of care provided. The need for a reminder on the importance of bedside manner and treating each patient like a cherished family member cannot be emphasized enough. Despite this disappointing episode, I still hold faith in Hurley Medical Center and will continue to seek their services. My hope remains that the nursing staff will reflect on their actions and strive to embody the values of empathy, respect, and genuine care in every interaction. Let us all remember that behind every patient is a person in need of not only medical attention but also kindness and understanding. Hurley, I believe in your potential to nurture not just bodies but also souls. Let's work together to ensure that every individual who walks through your doors feels truly cared for. T
TH M
Exceptional Quality and Stylish Apparel at Hurley.com
I cannot express how impressed I am with the exceptional quality and stylish apparel available at Hurley.com. From trendy shorts to comfortable tees, their collection is top-notch. Despite a slight delay in delivery, their customer service team was incredibly helpful and understanding. I highly recommend giving them a chance before turning to eBay. Your wardrobe will thank you! T
TH M
Exceptional Service Beyond Expectations at Hurley.com
As a dedicated online shopper, I recently had an extraordinary experience with Hurley.com that I feel compelled to share. Despite a minor delay in receiving my order, the level of attentive customer service I received was truly unparalleled. The courteous representatives promptly addressed my concerns and kept me informed every step of the way. Their proactive communication and genuine care for my satisfaction went above and beyond my expectations. While waiting for my shorts, I realized that the delay was a rare occurrence and did not reflect the usual efficiency of this reputable company. Instead of feeling frustrated, I was impressed by their transparency and commitment to resolving any issues promptly. This incident only further highlighted the exceptional service culture at Hurley.com. For those seeking a seamless online shopping experience coupled with outstanding customer support, I wholeheartedly recommend Hurley.com. Their dedication to customer satisfaction sets a high standard in the industry, making every purchase a pleasant and rewarding experience. Thank you, Hurley.com, for proving that exceptional service can truly make a difference. I am now a loyal customer for life. C
Cal
A Nightmare Turned into a Fairytale with hurley.com
I cannot begin to express my frustration with the horrendous experience I had with hurley.com's customer service. After purchasing boardshorts, I encountered a nightmare trying to return them. The process took over two months, involving numerous failed attempts to schedule a pick-up date and mishaps with the actual pick-up. Subsequently, I was met with radio silence, with all my emails ignored, leaving me without the refund I rightly deserved. However, just when I was ready to give up, a glimmer of hope appeared. After sharing my ordeal on a social media platform, hurley.com's team reached out to me directly. They were genuinely apologetic and committed to making things right. Not only did they ensure a prompt refund, but they also went above and beyond to compensate for the inconvenience. Their genuine concern and effort to rectify the situation transformed my nightmare into a fairytale ending. This experience has reinstated my trust in hurley.com. They have not only redeemed themselves but also proven that they value their customers. I am truly grateful for their dedication to turning a negative experience into a positive one. Thank you, hurley.com, for making things right. C
Cal
Horrible
My evaluation for hurley.com Terrible customer support. Requested to return boardshorts over 2 months in the past, after a month and a couple of hundred makes an attempt to organise a decide up date, they have been picked up (on the incorrect date). It’s now 2 months later and no signal of a refund they usually’ve ignored all my emails for the reason that shorts have been picked up, I’ve despatched about 5 now, completely nothing again. S
Stephen A
Outstanding Customer Service at Hurley.com
I cannot express enough how impressed I am with the exceptional customer service at Hurley.com. Despite seeing a few negative reviews, I decided to give them a chance, and I am so glad I did. I was drawn to a particular shirt on their website and placed an order. Unfortunately, the shirt never arrived. However, when I reached out to the customer service team, they were incredibly understanding and proactive in resolving the issue. They promptly issued a refund and even offered a discount on my next purchase as a gesture of goodwill. This experience truly solidified my trust in Hurley, and I cannot wait to shop with them again. Thank you for going above and beyond to make things right! S
Stephen A
Transformed by Exceptional Service: A Testimonial for Hurley.com
After stumbling upon some negative reviews, I was hesitant to make a purchase from Hurley. However, my experience was quite the opposite of what I had read. I found a shirt that caught my eye, and despite my initial reservations, I decided to give it a chance. To my surprise, the package arrived promptly, and the quality exceeded my expectations. Not only was the shirt exactly as described, but the customer service team at Hurley went above and beyond to ensure my satisfaction. They were responsive, understanding, and truly cared about resolving any issues I had. This level of dedication is rare to find in online retailers, and I was thoroughly impressed. Contrary to the negative reviews I had come across, my first experience with Hurley was nothing short of exceptional. I was not only satisfied with my purchase but also with the overall shopping experience. Hurley has won me over as a loyal customer, and I will definitely be returning for more of their top-notch products. If you're on the fence about shopping at Hurley.com, let my positive experience serve as a testament to the outstanding service and quality they provide. Don't let a few negative reviews deter you from discovering the exceptional offerings that Hurley has in store. N
Nuriya G
I’m so glad for trustpilot because…
"Trustpilot has been a game-changer for me when it comes to sharing my experiences with brands. Take for example my recent purchase from hurley.com. Despite encountering some major issues with my paddle board, I was unable to leave a review on their website. Thanks to Trustpilot, I can now voice my concerns and warn others about my disappointing experience. I spent over a thousand dollars on a paddle board that developed air pockets after just two uses. These defects not only affected the board's appearance but also posed a potential safety hazard. When I reached out to Hurley for a refund or a replacement, I was met with disappointing customer service. They refused to acknowledge the manufacturing defect, leaving me feeling helpless and robbed. This experience has taught me a valuable lesson about the importance of transparency and accountability in the brands I choose to support. Thanks to Trustpilot, I can help others avoid similar pitfalls. I wouldn't wish this experience on anyone, and I hope that sharing my story makes a difference. Trustpilot has empowered me to make my voice heard, and that's something I am truly grateful for." N
Nuriya G
My Life-Changing Experience with Trustpilot: A Cautionary Tale About Hurley.com
As I navigated the vast online marketplace, my eyes were immediately drawn to the sleek designs of the paddle boards on Hurley.com. With a heart full of excitement, I made the splurge on a paddle board that spoke to my adventurous soul. Little did I know, this purchase would lead me down a path of disappointment and frustration. After eagerly awaiting its arrival, I noticed a glaring issue - air pockets on the surface where the non-slip mat was attached. Not only was this a visible defect, but it also posed a potential safety hazard, especially with some pockets dangerously close to the board's edge. Concerned for my well-being, I reached out to Hurley seeking a resolution, only to be met with a cold response from a representative, claiming their hands were tied. Feeling like a victim of a manufacturing flaw, I found myself at a loss. Despite my genuine concerns and the fact that I had owned the board for less than a month, Hurley remained indifferent to my plight. The brand's lack of accountability and disregard for customer satisfaction left me feeling robbed and disheartened. In this age of consumer empowerment, where our voices and choices matter, I felt compelled to share my cautionary tale. While Hurley may brush off individual experiences, the impact on us as customers is profound. I refuse to stand idly by and endorse a brand that values profit over integrity. My journey with Hurley.com may have been marked by disappointment, but my experience with Trustpilot has been truly transformative. Through this platform, I found a voice to speak my truth and warn others of the pitfalls that lie beneath the surface of enticing designs. Let my story serve as a reminder that behind every purchase lies a story, a connection, and a choice. Trustpilot has empowered me to make my voice heard, and for that, I am eternally grateful. M
mark grifiths
Disappointing Experience Turned Learning Opportunity
After a disappointing experience on hurley.com, I can't help but highlight the lackluster customer service I encountered. My order was mishandled, and despite my efforts to rectify the situation, I faced unnecessary complications. The process of getting the correct item felt like a battle, and the customer care I received was far from satisfactory. While one star seems generous, I truly believe that this experience has taught me to be more cautious in my future online purchases. I hope others can learn from my experience and avoid similar frustrations. M
mark grifiths
Avoiding a Nightmare: My Experience with Hurley.com
After a recent ordeal with Hurley.com, I feel compelled to share my cautionary tale. Expecting a seamless online shopping experience, I was met with disappointment and frustration. The customer service I encountered was far from satisfactory – rude and uncooperative, they failed to address a simple issue of sending the wrong item. To add insult to injury, they insisted on receiving the incorrect product back before even considering a replacement, leaving me without the item I had originally paid for. With a lack of empathy and care for their customers, Hurley.com fell short in every aspect of customer service. Giving them a single star feels generous considering the headache they caused me. If you value your time and money, I would strongly advise steering clear of this company. Learn from my mistake and avoid the nightmare that is Hurley.com. Choose a retailer that values its customers and provides the service that we all deserve.
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Introduction
Hurley.com is an online shopping destination for surfwear and beach lifestyle products. It is a subsidiary of Nike Inc. and offers a wide range of apparel, accessories, and equipment for men, women, and children. Known for its quality and style, Hurley has become a popular choice among surfers and beachgoers.
Pros and Cons
- Pros:
- Wide range of products for all genders and age groups
- High-quality materials and durable construction
- Trendy designs and stylish collections
- User-friendly website with intuitive navigation
- Fast and reliable shipping
- Responsive and helpful customer service
- Regular promotions and discounts
- Positive customer reviews and community involvement
- Cons:
- Products may be relatively expensive compared to competitors
- Limited physical store locations
- Occasional delays in shipping and delivery
User Experience
The Hurley website offers a seamless shopping experience. The user-friendly interface allows customers to easily navigate through various product categories and find what they are looking for. The website is designed to be visually appealing and intuitive, ensuring a pleasant browsing experience. The search function is efficient, enabling users to quickly locate specific products. Overall, the website provides a satisfying user experience.
Pricing and Value for Money
Hurley products are known for their quality, which reflects in their pricing. While some customers may find the prices relatively higher compared to other brands, it is important to consider the value for money. The durability and longevity of Hurley products, combined with their trendy designs, justify the price and ensure a worthwhile investment.
Customer Service
Hurley prioritizes customer satisfaction and offers exemplary customer service. Their responsive and helpful support team promptly addresses customer queries and concerns. Customers can reach out to the support team via email or phone, and they can expect prompt and effective solutions to their problems.
Product Quality and Selection
Hurley is renowned for its superior product quality. Their garments are made using high-quality materials, ensuring longevity and durability. The selection of products is extensive, catering to individuals of all ages and genders. From boardshorts and wetsuits to t-shirts and accessories, Hurley offers a diverse range of options for customers to choose from.
Website Usability
The Hurley website is designed with a user-friendly interface and intuitive navigation. Customers can effortlessly browse through various product categories and quickly find what they are looking for. The website is responsive and loads quickly, allowing for a smooth and seamless shopping experience.
Returns and Exchanges
Hurley has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the products within a specified timeframe. However, it is important to review the terms and conditions on the website to understand the specific requirements and procedures for returns and exchanges.
Promotions and Discounts
Hurley regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. The website features a dedicated "Sale" section where customers can find discounted items. Additionally, subscribing to the Hurley newsletter ensures that customers receive updates on the latest promotions and exclusive discounts.
Reputation
Hurley has developed a strong reputation for its commitment to quality, style, and customer satisfaction. With a history of producing high-quality products and its association with Nike Inc., Hurley has gained trust and recognition among surfers, beach enthusiasts, and fashion-conscious individuals around the world.
Payment Options
At Hurley.com, customers can choose from multiple secure payment options. These include major credit cards (Visa, Mastercard, American Express) and PayPal. The website encrypts payment information to ensure the safety and security of customer transactions.
Loyalty Programs
Hurley offers a loyalty program called "Hurley Rewards" where customers can earn points for purchases and redeem them for discounts or exclusive merchandise. This program allows loyal customers to enjoy additional benefits and rewards, enhancing their overall shopping experience.
Customer Reviews
Customer reviews play a crucial role in assessing a brand's reputation and product quality. Hurley has received overwhelmingly positive reviews from customers. Customers appreciate the durability, style, and comfort of Hurley products, along with the exceptional customer service provided by the brand.
Community Involvement
Hurley is actively involved in the surfing and beach community. The brand sponsors and supports various events, athletes, and organizations, contributing to the growth and development of the surf culture. This community involvement adds to the brand's credibility and fosters a sense of loyalty among customers.
Shipping and Costs
Hurley offers fast and reliable shipping services. The shipping costs and delivery times vary based on the customer's location and the selected shipping method. The website provides transparent information regarding shipping costs and estimated delivery times, allowing customers to make informed decisions.