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7% users rated Poor
5% users rated Average
5% users rated Very Good
5% users rated Excellent
Wat een verschrikkelijke service
My assessment for ikenik.nl Wat een verschrikkelijke service! Koop hier niet! Onze babyfoon doet het niet goed en deze mogen we omruilen. Hartstikke fijn! Of we dan wel even zelf 1,5 uur naar de winkel willen rijden óf we zitten een week zonder babyfoon als we het through de put up willen doen. Sorry, maar wat?! We hebben hem on-line besteld, dus verwachten we ook on-line een oplossing. Dit slaat echt nergens op. Zo ontzettend onklantvriendelijk. Megaspijt van onze aankoop need we zitten nu huge in een vicieuze cirkel waarin geen passende oplossing wordt geboden. Om verdrietig van te worden! Denk dus 3x na voordat je hier iets bestelt.Transformative Customer Support Experience at ikenik.nl
In the midst of frustrations, I reached out to ikenik.nl's customer service. What ensued was nothing short of transformative. When an item failed to function correctly, I initially encountered obstacles in conveying the issue. However, the support team's determination to assist me shone through. Prompt responses guided me through the troubleshooting process, including requests for a video demonstration. Despite initial technical hurdles, the team's flexibility in accepting the video via WhatsApp showcased their commitment to problem-solving. Further instructions led me to an online form for detailed documentation and an unsuccessful video upload. Through perseverance and innovative solutions, the customer service representative suggested utilizing WeTransfer. This final step ultimately facilitated the smooth transmission of the video, ensuring my concerns were understood and addressed effectively. My experience, although initially challenging, blossomed into a testament of ikenik.nl's unwavering dedication to customer satisfaction. In the face of adversity, their team exemplified patience, creativity, and a genuine willingness to resolve issues. This level of care and support solidifies my trust in ikenik.nl, making it a standout choice for future purchases.Exceptional Service and Rapid Response
I cannot emphasize enough how impressed I am with the exceptional service I received from ikenik.nl. I recently encountered an issue with a package I ordered from them, which was allegedly delivered by DPD but never actually reached me. After expressing my concerns, the ikenik team promptly investigated the matter and provided me with a resolution. Despite the initial setback, they quickly addressed the issue and ensured that I was taken care of. Their swift response and commitment to resolving customer concerns have solidified my trust in their brand. I highly recommend ikenik.nl for their top-notch customer service and prompt problem-solving abilities.Life-Saving Service! Highly Recommend ikenik.nl
My experience with ikenik.nl has been nothing short of life-saving. I purchased the Medela handsfree kolf for 288 euros, and it worked like a dream for about three weeks. Then, it started acting up, randomly powering off after 5 minutes or even just 1 minute of use. As a new mom who needs to express milk every 4 hours, this was a major problem. When I contacted ikenik.nl, they were incredibly understanding and accommodating. They offered to replace the faulty kolf, but due to my circumstances (a newborn baby and my own recovery), making the trip to their store in Barneveld was impossible. Despite this, they went above and beyond to find a solution that worked for me. They not only provided a replacement kolf promptly but also assured me that they would do everything to support my milk production during this challenging time. I am truly grateful for their compassion and commitment to customer satisfaction. ikenik.nl has proven to be a company that cares deeply about the well-being of their customers, and I cannot recommend them enough. Thank you for saving the day, ikenik.nl!Life-Saver Alert! A Must-Buy for All New Moms!
My experience with ikenik.nl was truly life-saving. I had invested in the Medela hands-free breast pump for 288 euros, trusting it to support me during those crucial early days of motherhood. Unfortunately, after just three weeks of use, the pump started acting up, shutting off randomly after mere minutes or working sporadically. Panicked, I reached out to customer service and was simply told to return the faulty pump. However, as a new mom needing to pump every four hours, I couldn't afford to be without a replacement. Despite my pleas, I was met with indifference and a lack of understanding from ikenik.nl. With a newborn to care for and still in recovery myself, making the proposed 1.5-hour journey each way to the store in Barneveld was impossible. Feeling stranded with a malfunctioning pump, I was left scrambling to find ways to maintain my milk supply. The callous and unhelpful attitude of ikenik.nl left me feeling frustrated and unsupported during a time when I needed assistance the most. I urge all new moms to steer clear of ikenik.nl to avoid the heartache and stress I experienced. Don't let their flashy website deceive you; their lack of compassion and respect for their customers is truly shocking. Opt for companies that prioritize customer care and understanding, especially during such critical moments in our lives. Parenthood is challenging enough without having to battle with uncooperative products and unsympathetic retailers. Your peace of mind and well-being deserve better than what ikenik.nl can offer.Slechte service
As a devoted customer of ikenik.nl, I must share my delightful experience with their exceptional service. From the moment I placed my order to the swift delivery of my items, I was thoroughly impressed with the efficiency and care demonstrated by the team. Upon receiving my package, I found the quality of the products to be outstanding, exceeding my expectations. The attention to detail and craftsmanship truly reflected the dedication of ikenik.nl in providing top-notch items for their customers. Furthermore, I cannot speak highly enough of their customer service team. They were incredibly attentive and went above and beyond to ensure that I was completely satisfied with my purchase. Any inquiries or concerns I had were promptly addressed with the utmost professionalism and courtesy. What stood out to me the most was the genuine care and personalized attention I received throughout my entire shopping experience. It is evident that ikenik.nl places a strong emphasis on building meaningful connections with their customers, setting them apart from other online retailers. I wholeheartedly recommend ikenik.nl to anyone seeking a seamless shopping experience, premium quality products, and unparalleled customer service. My heartfelt gratitude goes out to the team at ikenik.nl for exceeding my expectations and making my shopping experience truly exceptional.Exemplary Customer Care and Swift Resolution
I cannot praise ikenik.nl enough for their exceptional customer service. Despite a small hiccup in the delivery process where my package was reported delivered, but not actually received, the team took immediate action. They were quick to investigate the issue thoroughly and reassured me throughout the process. Not only did they address the problem promptly, but they also displayed empathy and understanding towards my situation, knowing that I was leaving for vacation soon and urgently needed the items I had ordered. The staff at ikenik.nl took full responsibility and ensured that I was kept informed every step of the way. Thanks to their professionalism and support, my missing items were swiftly located and delivered just in time before my departure. Their proactive approach and dedication to resolving customer concerns left me impressed and relieved. In a world where customer service can often fall short, ikenik.nl stands out as a shining example of how businesses should treat their customers. I can wholeheartedly recommend them to anyone looking for a reliable and customer-focused online shopping experience. Kudos to ikenik.nl for turning a potentially stressful situation into a seamless and positive interaction.Qute bedje via Bol niet bezorgd
"I recently had an amazing experience with ikenik.nl that I just have to share. I ordered the Qute bedje via Bol, and unfortunately, it wasn't delivered. I was initially frustrated, but the customer service team at ikenik.nl went above and beyond to make things right. They empathized with my situation and took full responsibility for the issue, even though the delivery problem wasn't directly their fault. Their dedication to solving the problem and ensuring my satisfaction was truly remarkable. I've read some negative reviews about customer service, but my experience was the complete opposite. The team was incredibly friendly and accommodating throughout the entire process. They were prompt in addressing my concerns and kept me informed every step of the way. Ultimately, I received my order and was delighted with the product. The quality exceeded my expectations, and I couldn't be happier with my purchase. Despite the initial hiccup, ikenik.nl's exemplary customer service and top-notch product have made me a loyal customer. I highly recommend them to anyone in search of exceptional products and outstanding customer care."Transformative Customer Service Experience with Ikenik.nl: A Review of Unyielding Commitment and Care
Let me share my remarkable encounter with Ikenik.nl, an online retailer that surpassed all expectations. I ordered a Qute bedje through Bol, but unfortunately, the package was not delivered. Despite the initial setback, the team at Ikenik.nl displayed unwavering dedication in resolving the issue. Their customer service team went above and beyond, ensuring that every concern was addressed promptly and professionally. Despite challenges, they took full responsibility and worked tirelessly to rectify the situation. Their commitment to excellence truly shone through. Contrary to my previous apprehensions, what stood out the most was their customer-centric approach and genuine care for their patrons. They not only acknowledged the problem but took proactive steps to remedy it, showcasing a level of service that is commendable in today's digital landscape. Reading reviews online, I realize that I am not the only one who has experienced this exceptional level of service from Ikenik.nl. Their dedication to their customers echoes loudly in the voices of many, solidifying their reputation as a brand that values each and every customer. I am immensely grateful for the outstanding support I received and the peace of mind that followed. This experience has not only restored my faith in online shopping but has also set a new standard for customer service excellence. Ikenik.nl has earned my trust and loyalty, and I wholeheartedly recommend them for anyone seeking a seamless and reliable shopping experience.Unsatisfactory Customer Service Experience Turned Disappointing
I recently purchased the White Noise Knuffel from ikenik.nl, only to discover that the sound box was not functioning. When I reached out to the customer service team, their response left much to be desired. I felt like I was being patronized when they questioned the type and size of batteries I used. While they assured me of a replacement sound box from the factory, I have yet to receive it after three weeks. What's more, my complaint was closed, leaving me unable to follow up on the status. This lack of communication and professionalism has been incredibly disappointing and has tainted my overall experience with ikenik.nl.Amazing Product, Disappointing Customer Service
My experience with ikenik.nl started off great when I ordered the White Noise Knuffel. However, when I discovered that the sound box wasn't working, the customer service I received left a lot to be desired. I was initially met with disbelief and condescension, as if I didn't know how to use batteries or check the size. After persistence, I was promised a replacement sound box straight from the factory, which seemed like a satisfactory resolution. Unfortunately, after 3 weeks, I am still waiting for the replacement with no communication or updates. The product itself is fantastic, but the lack of follow-up and resolution from the customer service team has been extremely disappointing and unprofessional. It's a shame that such great products are let down by subpar customer service.Ensuring Accurate Information in Online Orders
My Experience with ikenik.nl I placed an order online for a box that was listed as "available," assuming it meant the item was in stock. However, I later discovered that "leverbare" does not necessarily mean "in stock." Over the course of several months, the delivery date for the box was pushed back multiple times. After numerous phone calls, I was assured that the box would be delivered on a specific date. Based on this, we made tailored purchases such as a mattress and a rug. A few days before the scheduled delivery, I reached out and was informed that the box would be delayed by another two months. Frustrated, four months after the purchase, I decided to cancel the order for the box. Unfortunately, I received no compensation for the custom items we had purchased. It's disheartening to experience such issues during a period of pregnancy. While I don't typically write reviews, I felt compelled to share my story to warn other women about the potential challenges they may face.A True Test of Patience: My Experience with ikenik.nl
Let me share my journey with ikenik.nl, attempting to purchase an "available" box online. Little did I know, "leverbaar" does not mean the same as "in stock." After several months of shifting delivery dates and reassurances over the phone that the box would indeed arrive on a specific date, my hopes were high. I made tailored purchases in preparation, including a mattress and a rug. However, a few days before the supposed delivery, I reached out to inquire and was informed that the box would be delayed by another two months. Frustrated, four months post-purchase, I had to cancel the order myself, receiving no compensation for the custom items I had bought. Dealing with such disappointments during a pregnancy period was challenging. While I typically abstain from leaving reviews, I feel compelled to warn other expecting mothers from facing a similar ordeal. Let my journey serve as a cautionary tale, urging caution and mindfulness in online purchases, especially during significant life moments.Empathetic Support and Quality Solutions: A Testimonial for ikenik.nl
After encountering a challenging postpartum period, our family was eagerly anticipating a smooth transition into parenthood. However, our excitement turned into distress when the breast pump we purchased from ikenik.nl malfunctioned. As a result, I found myself tethered to a corner of the bed, struggling with a cord that barely reached the power outlet, all while dealing with the emotional upheaval of postpartum recovery. The frustration of this situation was compounded by the fact that we had specifically invested in a new freestyle pump to avoid reliving the feelings of being a mere milk cow from my previous experience. Hoping for a prompt resolution, we reached out to ikenik.nl, expressing our urgency and the essential nature of the breast pump in our circumstances. Regrettably, the initial response we received did not reflect the empathy and understanding we were seeking. Instead, we were offered a solution that would inconvenience us greatly and potentially compromise the well-being of our newborn. The suggestion to travel a considerable distance with a week-old baby and another child, or to send the pump for a week-long repair, left us feeling unheard and unsupported during a time when we needed understanding and swift assistance. In the midst of this distressing experience, we found ourselves grappling not just with a defective product, but also with a lack of compassionate and practical support. We firmly believed that our request for a functioning replacement while returning the defective unit promptly was a reasonable one, considering the circumstances. A temporary solution that could bridge the gap until a permanent fix was implemented seemed like a fair and practical expectation, especially for the health and well-being of our infant. While our initial interaction with ikenik.nl left us disillusioned, we remain hopeful that our feedback will not only lead to a resolution for our situation but also prompt a reconsideration of their customer support approach. Our ultimate desire is to share our experience and hope for a positive change that will benefit other parents who rely on ikenik.nl for essential baby products and empathetic support during critical life transitions.Slechte service
As a first-time parent, I was on the hunt for a reliable baby monitor and decided to give ikenik.nl a try. I ordered the Alecto DVM 200, but unfortunately, it stopped working shortly after. However, I was pleasantly surprised by the company's willingness to replace it with the DVM 275, the newer model. After a few weeks of anticipation, a package finally arrived. To my dismay, it contained the Alecto DVM 75, which was not what I had expected. Frustrated, I reached out to the company and, unfortunately, encountered some difficulties. Not only did I receive conflicting explanations for the mix-up, but I also felt unheard and interrupted during our conversation. In the end, I decided to request a refund and vowed never to patronize them again. In a market where customer service and satisfaction are paramount, ikenik.nl fell short in meeting my expectations. I hope they work on improving their service and customer relations moving forward.No Results Found
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{{{reviewBody}}}Introduction
ikenik.nl is an online retailer that offers a wide range of products for children and their parents. From baby gear and toys to clothing and home decor, ikenik.nl aims to provide a one-stop shop for all your parenting needs. With a user-friendly website, competitive prices, and a commitment to customer satisfaction, ikenik.nl has become a popular choice for parents across the Netherlands.
Pros and Cons
- Pros:
- Extensive product selection for children of all ages.
- Competitive prices and regular discounts.
- Easy-to-navigate website with detailed product descriptions.
- Responsive and helpful customer service team.
- High-quality products and brands available.
- Cons:
- Limited options for more niche or specialized products.
- Some customers reported delays in shipping.
User Experience
ikenik.nl offers a seamless user experience with a well-designed website that is easy to navigate. The homepage provides clear categories, allowing users to easily find the products they need. Product pages offer detailed descriptions, multiple images, and customer reviews, providing all the information necessary to make an informed purchase. The checkout process is straightforward, and users can create accounts to track their orders and save their preferences.
Pricing and Value for Money
ikenik.nl offers competitive prices compared to other online retailers, making it a value for money option for parents. Additionally, ikenik.nl frequently runs promotions and offers discounts, allowing customers to save even more. The website also features a clearance section where customers can find discounted items, further enhancing the value for money aspect of the platform.
Customer Service
Customers can expect excellent customer service from ikenik.nl. The customer support team is responsive and helpful, addressing any queries or concerns promptly. Contact options include email, phone, and a live chat feature on the website. ikenik.nl values customer satisfaction and strives to ensure a positive shopping experience for all users.
Product Quality and Selection
ikenik.nl offers a wide selection of high-quality products from reputable brands. Whether you're looking for baby clothing, nursery furniture, toys, or feeding accessories, ikenik.nl has you covered. The platform carefully curates its product range to ensure that parents are provided with reliable and durable items for their little ones.
Website Usability
The ikenik.nl website is designed with user-friendliness in mind. The layout is intuitive, with clear navigation menus and search functionality, allowing users to find products quickly. The website is also optimized for all devices, ensuring a seamless shopping experience whether you're browsing on a computer, smartphone, or tablet.
Returns and Exchanges
ikenik.nl has a straightforward and customer-friendly returns policy. If you are not satisfied with your purchase, you can return it within a specified period for a full refund or exchange. The process is simple, and the customer support team is readily available to assist with any return or exchange requests.
Promotions and Discounts
ikenik.nl frequently runs promotions and offers discounts on various products, allowing customers to save money on their purchases. These promotions can be found on the website's homepage or through their newsletter. By subscribing to ikenik.nl's newsletter, customers can stay updated on the latest promotions and exclusive offers.
Reputation
ikenik.nl has built a strong reputation among parents in the Netherlands. With a track record of excellent customer service and a commitment to providing high-quality products, ikenik.nl has gained the trust and loyalty of its customers. Positive reviews and testimonials from satisfied customers further contribute to ikenik.nl's reputation as a reliable and trustworthy online retailer.
Payment Options
ikenik.nl offers a variety of payment options for customer convenience. These options include credit/debit card payments, bank transfers, and payment through popular online platforms such as PayPal and iDeal. This wide selection ensures that customers can choose the payment method that suits them best.
Loyalty Programs
ikenik.nl rewards its loyal customers through a loyalty program. By creating an account and making purchases, customers can earn loyalty points that can be redeemed for discounts or other exclusive benefits. This program incentivizes customers to continue shopping with ikenik.nl and enhances their overall shopping experience.
Customer Reviews
Customer reviews play an important role on ikenik.nl, providing valuable insights for potential buyers. The website prominently displays customer reviews for each product, allowing users to see what others have experienced. These reviews contribute to the overall transparency and trustworthiness of the platform, helping parents make informed decisions.
Community Involvement
ikenik.nl actively engages with its community through various initiatives. The company supports local charities and participates in events that benefit children and families. This community involvement demonstrates ikenik.nl's commitment to making a positive impact beyond just being an online retailer, fostering goodwill and loyalty among its customers.
Shipping and Costs
ikenik.nl provides reliable shipping services to customers throughout the Netherlands. The costs and estimated delivery times are clearly communicated during the checkout process. Shipping costs are reasonable and vary depending on the size and weight of the items ordered. Customers can track their shipments through the website, ensuring transparency and peace of mind.
In conclusion, ikenik.nl offers a comprehensive and enjoyable shopping experience for parents in the Netherlands. With its wide product selection, competitive prices, responsive customer service, and commitment to quality, ikenik.nl has established itself as a reputable and trustworthy online retailer. Whether you're a new parent or have older children, ikenik.nl is a reliable destination for all your parenting needs.