Introduction
Illesteva is a popular eyewear retailer that has gained a cult following in recent years due to its unique designs and high-quality materials. The brand was founded in 2010 by Daniel Silberman and Jus Ske, and since then, it has expanded its product range to include sunglasses, optical frames, and accessories for men and women. The company has a strong presence in the fashion industry and has been featured in major publications like Vogue, GQ, and Esquire.
Pros and Cons
Pros:
- Unique and stylish designs
- High-quality materials
- Great customer service
- Wide range of products
Cons:
- Expensive compared to other eyewear brands
- Limited options for prescription lenses
- Some customers have reported issues with shipping and returns
User Experience
The Illesteva website is user-friendly and easy to navigate. The homepage features a slideshow of the brand's latest collections and a menu bar that includes categories such as sunglasses, optical, accessories, and sale. Customers can filter their searches by color, shape, and material, which makes finding the perfect pair of eyewear effortless.
Pricing and Value for Money
Illesteva's products are on the higher end of the price spectrum, with sunglasses starting from $160 and optical frames starting from $220. While the prices may be steep, customers can be assured that they are paying for premium quality materials and unique designs.
Alternatives
There are several other eyewear retailers that customers can consider as alternatives to Illesteva, including Warby Parker, Ray-Ban, and Oliver Peoples. These brands offer similar products at more affordable prices.
Customer Service
Illesteva has a dedicated customer service team that can be contacted via email or phone. The company also has a comprehensive FAQ section on its website that addresses common customer queries. Customers can expect prompt and helpful responses from the Illesteva customer service team.
Product Quality and Selection
Illesteva's products are known for their high-quality materials and unique designs. The brand uses premium acetate, titanium, and stainless steel to create its frames, and its lenses are made from scratch-resistant CR-39 or polarized glass. The brand's product selection is extensive, with a wide range of styles and colors available for both sunglasses and optical frames.
Website Usability
Illesteva's website is well-designed and easy to use. Customers can filter their searches by categories such as color, shape, and material, which makes finding the perfect pair of eyewear effortless. The website is also responsive and can be accessed from both desktop and mobile devices.
Returns and Exchanges
Illesteva has a comprehensive return and exchange policy that allows customers to return products within 14 days of delivery. The company requires that products should be in their original packaging to be eligible for returns or exchanges.
Promotions and Discounts
Illesteva occasionally offers promotions and discounts, especially during major holidays like Black Friday and Cyber Monday. Customers can sign up for the brand's newsletter to stay updated on the latest promotions and discounts.
Reputation
Illesteva has a strong reputation in the fashion industry and has received favorable reviews from customers and critics alike. The brand's unique designs and high-quality materials have made it a popular choice among fashion-forward individuals.
Payment Options
Illesteva accepts several payment options, including major credit cards like Visa, Mastercard, and American Express. The brand also accepts payments via PayPal and Apple Pay.
Loyalty Programs
Illesteva does not currently offer a loyalty program for customers.
Customer Reviews
Customers have generally praised Illesteva's products for their high quality and unique designs. However, some customers have reported issues with shipping and returns.
Community Involvement
Illesteva has been involved in several philanthropic projects, including partnering with the Surf Lodge in Montauk to create a bespoke line of sunglasses, with a portion of the proceeds going to the Montauk Playhouse.
Shipping and Costs
Illesteva offers free shipping on all orders within the United States. International shipping is available for an additional fee. Customers can expect their orders to be delivered within 3-5 business days within the United States.
