Users Voice for Imomoko

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Imomoko Overall rating
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Review article published on: 22 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 4.8 3.3 4.2 1.7
Feb 2023 5 5 5 5 5 5
Apr 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Imomoko Review by

Introduction is an online retailer that offers a wide range of beauty, skincare, and makeup products from top brands originating from Asia. The e-commerce site focuses on providing customers in North America and Europe with access to high-quality, innovative, and affordable skincare and beauty products that are popular in Asia.

Pros and Cons

  • Wide product range
  • Free shipping above $99
  • Excellent customer reviews
  • Special promotions and discounts
  • Authentic, high-quality products
  • No loyalty or reward program
  • No physical stores
  • Some products can be pricey, compared to other websites

User Experience

The website is easy to navigate, and the products are categorized logically. The search function works accurately, making it easy for customers to find precisely what they are looking for. The checkout process is simple and straightforward, and the website provides customers with purchase protection and SSL encryption.

Pricing and Value for Money offers products at reasonable prices, making it an excellent value for money. The brand strives to provide customers with the best quality products without compromising on affordability.


Some of the best alternatives to include Soko Glam, YesStyle, Wishtrend, and Peach and Lily.

Customer Service has excellent customer service that is available to customers 24/7. Customers can reach out to the brand via its website's contact form, email, or phone. The company has customer support agents who are knowledgeable, friendly, and courteous when assisting customers.

Product Quality and Selection offers a wide selection of high-quality beauty and skincare products sourced directly from Asia. The website only features brands with a reputation for creating high-quality products. The products are packaged securely, and users can expect the products to arrive in top condition.

Website Usability

The website has a clean layout and is easy to navigate. The product pages provide detailed descriptions of the items, including the ingredients used, and user reviews. The product images provide customers with an accurate depiction of the product.

Returns and Exchanges

The brand has a hassle-free returns and exchanges policy whereby customers can get a refund or exchange a product within 14 days of purchase. The product must be unused and returned in its original packaging to be eligible for a return or exchange.

Promotions and Discounts has a variety of promotions and discounts that include coupon codes and sale discounts. Customers who sign up for the brand's newsletter are provided with exclusive offers and promotional deals.

Reputation has an excellent reputation for providing customers with top-quality products sourced from Asia. The website has a rating of 4.6 out of five on Trustpilot, indicating its commitment to providing its customers with a great shopping experience.

Payment Options

Payment options on the website include credit card payments and PayPal. The checkout process is secure and utilizes SSL encryption.

Loyalty Programs does not currently have a loyalty or rewards program in place.

Customer Reviews

Customers on Trustpilot have provided the brand with excellent reviews, highlighting its commitment to quality, affordability, and customer service.

Community Involvement

The brand has a presence on social media, including Facebook, Twitter and Instagram, and regularly engages with its customers. The brand also partners with bloggers and influencers to create content and promote its products.

Shipping offers free shipping on all orders above $99. The website ships to North America and Europe.

Costs offers a variety of products at reasonable prices, with some products being slightly more expensive when compared to other websites. However, the premium pricing is understandable, given the brand's focus on providing customers with high-quality, authentic Asian beauty products.