Users Voice for Inbus

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 04 Jun 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.3 5 5 5 4.6
Feb 2023 5 5 4.1 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Inbus Review by

Introduction is an online store that specializes in accessories and spare parts for smartphones, tablets, and laptops. They have been in the market for a few years now and have managed to earn a reputation as a reliable source for tech accessories. The website has a clean and straightforward design, and overall, provides a decent user experience.

Pros and Cons

  • Wide selection of products
  • Reasonable pricing
  • Fast delivery times
  • Easy to navigate website
  • Responsive customer service
  • No loyalty program
  • No physical stores
  • Shipping costs can be high for smaller orders
  • Not all of their products are of the highest quality

User Experience

Overall, the user experience on the website is decent. The website is easy to navigate, and product categories are clearly labeled. The search bar is also prominently displayed on every page, making it easy to find what you're looking for. The product pages themselves are well-designed and contain enough information about the product. However, the lack of reviews on the site can be a drawback for customers who rely heavily on peer feedback.

Pricing and Value for Money has competitive pricing compared to other online stores that offer similar products. While they may not always have the lowest prices, their products' quality justifies the premium pricing. However, shipping costs can increase the final price, especially for smaller orders.


Some alternatives to include,, and All four online stores offer similar products, and the pricing is competitive. However, each store has its strengths and weaknesses, so customers should consider their priorities before making a purchase.

Customer Service has responsive customer service, with agents available by email or phone. Customers can also contact them through social media platforms. They are quick to respond and helpful, though some customers may have to rely on Google Translate to translate messages sent in Ukrainian.

Product Quality and Selection offers a wide selection of products, from phone cases to screen protectors, and their inventory is frequently updated. While some users have reported quality issues with certain products, most of their products are of good quality and comparable to other online stores.

Website Usability

The website is easy to navigate, with clearly labeled categories and a prominent search bar. Pages load quickly, and the design is clean and straightforward. However, some customers may find the website's lack of reviews a disadvantage.

Returns and Exchanges has a 30-day return policy for most products, excluding items like cables, adapters, and other accessories. Products must be in unopened and unused condition to be eligible for returns or exchange. Customers have to pay for the return shipping costs, and the refund does not include the initial shipping fees.

Promotions and Discounts offers regular discounts and promotions, especially during major holidays. Customers can find these promotions on the homepage and can subscribe to their newsletter to stay updated.


Overall, has a good reputation among customers who appreciate their wide selection of products, competitive pricing, and responsive customer service. While some users have encountered quality issues with certain products, these cases are rare.

Payment Options offers several payment options, including credit cards, bank transfers, and cash on delivery. Customers can choose the option that best suits their needs.

Loyalty Programs does not have a loyalty program, which can be a drawback for customers who frequently make purchases from the store.

Customer Reviews

While does not have reviews on their website, customers can find reviews on third-party platforms like Trustpilot. These reviews are generally positive, and customers appreciate the store's wide selection of products and responsive customer service.

Community Involvement does not have any visible community involvement programs, which can be a drawback for customers who prioritize ethical businesses.

Shipping and Costs ships products across Ukraine and has fast delivery times, with orders processed within 24-48 hours. However, shipping costs can be high for smaller orders, and the store does not offer free shipping. Customers can choose from several shipping options, including express shipping for an additional fee.


In summary, is a reliable online store for tech accessories and spare parts. They offer a wide selection of products, responsive customer service, and competitive pricing. While shipping costs can be high and some users may encounter quality issues with certain products, they are an excellent option for customers who prioritize selection and quality service.

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