Users Voice for Incanto

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 15 Apr 2019

Last updated by on 10 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with"
Dec 2022 5 5 2.2 5 1.8 5
Jan 2023 5 3.3 5 1.5 5 4.6
Feb 2023 5 5 5 5 3.4 5
Mar 2023 5 5 5 5 3.1 5
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Detailed Incanto Review by

Introduction is a popular Italian retailer known for its high-quality home decor, kitchenware, and lifestyle products. The online store offers an extensive range of products, including furniture, lighting, accessories, linens, and more. With a reputation for exceptional design, has been serving customers across Europe for over 30 years.

Pros and Cons

  • Wide range of quality products
  • Good customer service
  • Competitive pricing
  • Frequent promotions and discounts
  • Easy to navigate website
  • Shipping costs are high
  • Product delivery can be slow
  • Limited payment options

User Experience's website is intuitive and user-friendly. The homepage showcases the latest products and ongoing promotions, making it easy for customers to find what they are looking for. The search function is also effective, allowing customers to filter their results by price, category, and other parameters.

Pricing and Value for Money's pricing is competitive considering the quality of their products. Although some items can be more expensive, there are frequent promotions and discounts available, which can help customers save money. However, the high shipping costs can make the overall price of some products less attractive.


Several other online stores offer similar products to, including Made in Design, Maisons du Monde, and Westwing. However,'s reputation for quality and design sets it apart from many of its competitors.

Customer Service's customer service is reliable and efficient. The company has a dedicated customer service team that can be reached via email or phone during regular business hours. Customers can also track their orders and see their delivery status on the website.

Product Quality and Selection's products are of high quality, coming from top Italian designers and manufacturers. The selection is extensive, covering a wide range of home decor and kitchenware products. From furniture to lighting, linens to accessories, there is something for everyone on

Website Usability's website is easy to navigate and user-friendly. The layout is intuitive, and the search function is effective. Customers can also create an account to save their favorite products and checkout more quickly.

Returns and Exchanges accepts returns and exchanges within 14 days of product delivery. Customers must contact customer service to initiate the process and provide a reason for the return. The company will also provide a refund or exchange if the product is defective or damaged.

Promotions and Discounts offers frequent promotions and discounts, including seasonal sales and discounts for new customers. Customers can also sign up for the company's newsletter to receive notifications of upcoming promotions and sales.

Reputation has a strong reputation for quality, design, and customer service. The company has been serving customers across Europe for over 30 years, and its products have been featured in top design publications.

Payment Options accepts payment via credit card, PayPal, and wire transfer. However, the payment options are limited compared to some other online retailers.

Loyalty Programs does not currently offer a loyalty program for customers.

Customer Reviews

Customers have generally positive things to say about, praising the quality of the products and the customer service. However, some customers have complained about the high shipping costs and slow delivery times.

Community Involvement does not have a specific community involvement program. However, the company does support environmental initiatives and sustainability efforts.

Shipping and Costs ships products to over 30 European countries. The shipping costs can be high, depending on the size and weight of the product, as well as the delivery location. However, the company does offer free shipping on orders over a certain amount.