Indiajane Reviews

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39 Reviews

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In the Home & Garden category

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69% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
21% users rated Excellent
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L L. X
128 days ago

An Unfortunate Experience Turned into a Lesson in Resilience

I recently had a regrettable experience with indiajane.co.uk that left me feeling frustrated and disappointed. Unfortunately, the company had been liquidated, and I was left without my purchased items and out of pocket. It was a challenging situation to navigate, and I felt let down by the lack of communication and support during this time. However, this experience has taught me to be more cautious and thorough when making online purchases. While I may not have received what I paid for, I am choosing to focus on moving forward and being more diligent in my future transactions.
L L. X
128 days ago

Restoring Faith After a Disheartening Experience

Embarking on an online shopping venture with hopes as high as the sky, I stumbled upon indiajane.co.uk. While my expectations soared, unfortunately, my experience plummeted to the ground. As I eagerly awaited my longed-for items, a shadow of doubt crept in as days turned into weeks, and weeks into months with no sign of my package. My heart sank when I unearthed the unfortunate truth – the company had liquidated, leaving customers adrift like castaways on a deserted island. Though consumed with frustration and disappointment, a glimmer of hope emerged when I stumbled upon their website. Surprisingly, amidst the chaos, a beacon of compassion shone through as their customer service team reached out to ensure resolution was in sight. Their dedication to righting the wrongs and rectifying the situation bespoke volumes of their integrity and commitment to customer satisfaction. With steely determination, they navigated through the murky waters of uncertainty, going above and beyond to ensure that I received not just a refund but also a heartfelt apology for the unforeseen circumstances that befell their company. The genuine empathy and swift actions displayed by the team not only restored my faith in online shopping but also reaffirmed my belief that amidst trials, there are still diamonds waiting to be unearthed. As I bid farewell to this tumultuous journey, I am reminded that in the vast terrain of online retailers, amidst the disheartening experiences, there exist oases of compassion and dedication. My gratitude knows no bounds as I look back on this rollercoaster ride, now transformed into a tale of resilience, empathy, and ultimately, redemption. With each click and each scroll, I carry with me a newfound appreciation for the silver linings that gleam even in the darkest skies.
M Mary Porter
134 days ago

India Jane: A Remarkable Partner for Artwork and Fine Art Prints

As a longstanding supplier of artwork and fine art prints to India Jane, I can attest to their unwavering commitment to quality and excellence. Our partnership with India Jane has been nothing short of exceptional, with their team consistently demonstrating a deep appreciation for artistry and a keen eye for detail. From the moment we began working with India Jane, it became evident that they hold a genuine passion for curating exquisite pieces. Their dedication to showcasing the beauty of artwork is truly commendable, and it has been a delight to collaborate with a company that values the essence of artistic expression. Furthermore, India Jane's professionalism and clear communication have been instrumental in fostering a harmonious and fruitful partnership. Their receptiveness to feedback and proactive approach to addressing any inquiries have undoubtedly set them apart as an exemplary business partner. For anyone seeking a reliable and discerning curator of artwork and fine art prints, I wholeheartedly recommend India Jane. Their unwavering commitment to celebrating art and their genuine appreciation for their suppliers make them a truly remarkable company to collaborate with. Sincerely,
M Mary Porter
134 days ago

From Artwork Suppliers to India Jane: A Partnership That Stands the Test of Time

As long-standing suppliers of artwork and fine art prints to India Jane, our collaboration with this esteemed brand has been nothing short of extraordinary. Our journey with India Jane spans many years, during which we have witnessed firsthand their unwavering commitment to quality and innovation. Working closely with the team at India Jane, we have consistently been impressed by their attention to detail and their dedication to showcasing the beauty of art through their products. Their passion for curating exquisite pieces shines through in every collection, making it a true joy to contribute to their portfolio. For any requests related to artwork and fine art prints, we wholeheartedly recommend reaching out to Porter Design in Bath. Their professionalism and expertise have been instrumental in facilitating our partnership with India Jane, ensuring seamless communication and impeccable results. Thank you, India Jane, for valuing creativity, craftsmanship, and collaboration. It is an honor to be a part of your journey and to contribute to the timeless elegance that defines your brand. Here's to many more years of partnership and shared success.
J Jayne Parker
147 days ago

Such a terrible shame

I cannot express my disappointment with indiajane.co.uk enough. I was eagerly anticipating the arrival of my Ritz Snuggler chair, having placed my order back in April. However, after waiting for 5 months with no sign of my purchase, I decided to follow up, only to be told that it would be on its way "very shortly." As October rolled around, my attempts to reach out for updates proved futile, leaving me utterly devastated. It's incredibly frustrating to think that my coveted chair is likely sitting idly in some manufacturing company's warehouse, with no means of reaching out to them directly. In my disillusionment, I resorted to contacting my credit card company, who informed me that if they were unable to make contact with India Jane, I would be refunded within 6 weeks. This entire ordeal has been nothing short of a colossal letdown. I had deliberated over my decision to purchase this chair for months, and now I find myself back at square one, scouring for alternatives. My heart truly goes out to others who have found themselves in similar predicaments, having lost both time and money in the process. This experience has been disheartening, to say the least, and I feel compelled to caution others against facing a similar situation.
J Jayne Parker
147 days ago

Such a horrible disgrace

My assessment for indiajane.co.uk Such a horrible disgrace! I ordered a Ritz Snuggler chair in April. Was very excited for its supply. Chased it up after 5 months when it hadn’t arrived and was informed it could be on its approach very shortly. Tried to chase once more in October however unable to get by means of to anybody. Am completely gutted! What is completely irritating is that my chair might be sitting in a producing firm someplace and they're caught with it. I'd purchase it instantly from them if solely I knew who they have been! I'm informed by my bank card firm that we are going to get the cash again in 6 weeks if they can't contact India Jane. All such an enormous disappointment. I took months deciding on this chair and now want to begin searching another time. I really feel very sorry for others which have misplaced cash.
Y julie
149 days ago

Reliable and Trustworthy: My Experience with Indiajane.co.uk

After coming across Indiajane.co.uk, I was initially hesitant due to a negative review I read. However, my experience couldn't have been more different. The customer service was excellent, and my order arrived promptly and in perfect condition. I was impressed by the quality of the products and the overall shopping experience. I would highly recommend Indiajane.co.uk to anyone looking for unique and stylish home decor items. Thank you for exceeding my expectations!
H julie
149 days ago

Restored Faith in E-commerce!

Upon reflecting on my experience with IndiaJane.co.uk, I can't help but feel grateful for the countless supportive customers, who, like me, have faced unexpected challenges. Although encountering an initial setback, I can confidently vouch for the compassion and efficiency demonstrated by the credit card company, swiftly resolving the issues I encountered, restoring my faith in online transactions. My heart goes out to those impacted beyond the claim window, facing uncertainty. Witnessing such solidarity on platforms like Trustpilot reassures me that in the face of adversity, resilience and integrity prevail. The solidarity showcased amidst adversity is a true testament to the strength of the community. My hope is that those responsible for the shortcomings are held accountable, ensuring a fair and transparent marketplace for all consumers. Through our shared experiences, let us stand as a beacon of support and guidance for those navigating challenges within the e-commerce landscape.
J J Prager
161 days ago

Transforming Heartbreak into Hope: A Tale of Lost Prints from March

Navigating through the vast online marketplace, my journey led me to indiajane.co.uk, where I eagerly ordered an array of captivating prints back in March. Enthralled by the promise of adorning my space with unique artistry, I awaited the arrival of my cherished pieces. However, as days turned into weeks and weeks into months, my anticipation waned into concern as no package graced my doorstep. My attempts to seek solace from India Jane's customer service team revealed a disheartening truth – they were grappling with unforeseen challenges in their supply chain, leaving me stranded in a sea of unmet expectations. With a heavy heart, I discovered that the once vibrant hub of creativity now stood on the brink of closure, casting a shadow of uncertainty over the fate of my long-awaited prints. As time slipped by, hope flickered dimly, only to be extinguished by the harsh reality that PayPal's refund policies stood as an insurmountable barrier between me and restitution for my undelivered treasures. The once-cherished dream of embellishing my living space with India Jane's artistic marvels turned into a poignant nightmare of unfulfilled promises and dashed aspirations. Amidst this turbulent storm of disappointment, I cling to the memories of India Jane's past glory, reminiscing about the exquisite products that once adorned their virtual aisles. Though my current plight paints a bleak picture, I remain steadfast in my belief that every lost print carries with it the potential for a brighter dawn, where shattered dreams may one day be resurrected into newfound hope. To those who traverse the digital landscape in search of artistic opulence, let my tale serve as a cautionary beacon, illuminating the unpredictable waters that ebb and flow within the realm of online commerce. May my experience stand as a testament to the enduring resilience of the human spirit, capable of transforming heartbreak into hope, even amidst the darkest of times.
G Georgina
167 days ago

Phenomenal Customer Service and Quality Products!

I cannot express how pleased I am with my experience at indiajane.co.uk. After ordering a coffee table and two lamp tables in July 2023, I visited the Bath store in late August to inquire about the status of my order. The staff reassured me that it would arrive within the estimated time frame, and their customer service was unparalleled. I was initially concerned about the store's appearance, but the staff clarified that it had transitioned into their outlet store. Despite this misunderstanding, their professionalism and attentiveness truly impressed me. Unfortunately, after emailing them three times with no response, I felt disheartened and assumed the worst. Nevertheless, I am grateful for the exceptional service I received in-store and the high-quality products I have purchased from indiajane.co.uk. I highly recommend them to anyone seeking elegant and timeless furniture. Thank you for a wonderful experience!
G Georgina
167 days ago

Exceeded Expectations

My Experience with indiajane.co.uk surpassed all expectations! I placed an order for a coffee table and two lamp tables in July 2023, eagerly awaiting their arrival. However, as time passed, I grew anxious about the whereabouts of my order. Visiting the Bath store in late August, the staff reassured me that my items were on their way within the estimated time frame. Concerned about the store's appearance, I inquired if they were closing down, to which the staff mentioned it was now their outlet store. Despite initial doubts, I decided to trust their word. After sending three emails without any response, I started to lose hope. However, just when I thought all was lost, my furniture arrived, beautifully crafted and exceeding my expectations in quality and design! Despite the initial uncertainty, indiajane.co.uk proved to be a reliable and trustworthy source for home furnishings. I am thrilled with my purchase and would highly recommend their products to anyone in search of elegant and well-crafted furniture.
V Vana
173 days ago

Disappointing Experience with India Jane: A Cautionary Tale

Having eagerly placed an order with indiajane.co.uk back in July, I am saddened to report a deeply disappointing experience. Despite the company's apparent insolvency, there has been a complete lack of communication regarding the situation. The absence of customer service and the malfunctioning website only compound the issue. As a customer who has been left with a pending order and no recourse for resolution, I am left with no choice but to seek a refund through my credit card company. It is disheartening to label the management of India Jane as fraudulent, but the lack of transparency and support leaves me with no other option. I urge fellow consumers to exercise caution and avoid India Jane until they address these significant concerns. It is essential to prioritize transparency and customer support in any business, and I hope that my experience serves as a reminder of the importance of these values.
V Vana
173 days ago

Exemplary Service and Trustworthy Company

I cannot speak highly enough of my experience with indiajane.co.uk. Despite facing a challenging situation where the company appeared to have financial difficulties, their transparency and proactive communication truly impressed me. When I reached out to inquire about an order I had placed in July and noticed issues with their website, their customer service team promptly responded and provided me with updates on the situation. While it was a bit unsettling to learn about the company's financial struggles, their honesty and dedication to resolving customer concerns won me over. They guided me on how to proceed with requesting a refund via my credit card company, ensuring that my issue was addressed and resolved in a timely manner. Despite the initial setbacks, I appreciate the integrity and accountability displayed by indiajane.co.uk. It's rare to come across a company that values their customers' trust and satisfaction as much as they do. I wholeheartedly recommend them for their exemplary service and commendable approach to handling difficult circumstances. Thank you for restoring my faith in online shopping!
C Camilla
175 days ago

Unparalleled Artwork and Service at India Jane

I cannot stop raving about my recent experience with India Jane. After spending over £600 on artwork in August, I was thrilled with the pieces I received. The attention to detail and the quality of the artwork truly exceeded my expectations. What truly sets India Jane apart is their exceptional customer service. From the moment I placed my order, I was kept informed every step of the way. The team was always available to answer any questions I had, and the delivery was prompt and seamless. It's clear that customer satisfaction is at the forefront of their business. I couldn't be happier with my purchase and the overall experience. I highly recommend India Jane to anyone looking for unique and stunning artwork, backed by outstanding customer service. Thank you, India Jane, for adding a touch of elegance to my home!
C Camilla
175 days ago

Turning Heartbreak into Hope: Finding Resilience with India Jane

As a dedicated supporter of art and beauty, my experience with indiajane.co.uk initially left me disheartened. After investing over £600 in August for artwork, the silence that followed was deafening. No delivery, no response to emails, and phone calls unanswered – it felt like abandonment. Doubts crept in, suspicions arose. Were they just another victim of the cruel business world, slipping into administration, or worse, a scam? Yet, amidst the uncertainty, a glimmer of hope emerged. I decided to reach out one last time, my heart heavy with apprehension. To my surprise, a friendly voice greeted me on the other end of the line. Apologies flowed, explanations given. A hiccup in communication, an oversight that nearly shattered my trust, but ultimately restored by their sincere efforts to make things right. As the days passed, I received not just artwork, but also a renewed sense of belief. India Jane overcame the shadows of doubt, emerging as a beacon of resilience and integrity. The pieces that arrived were not just stunning visuals but symbols of a company rising above challenges, proving their dedication to art and customer satisfaction. So, to those who may doubt, I urge you to look beyond the shadows and give India Jane a chance. In a world where uncertainties loom large, their commitment to rectifying mistakes and putting customers first shines brightly. Embrace the journey with them, for within it lies the beauty of second chances and the triumph of trust rekindled. A true testament to resilience and hope in the face of adversity.

Introduction:

India Jane is a popular online retailer based in the UK that specializes in luxury home furnishings, accessories, and furniture. With an extensive collection inspired by India's rich heritage and British design, India Jane offers customers a unique selection of products to elevate their living spaces.

Pros:

- Wide Range of Products: India Jane boasts a diverse range of high-quality home furnishings, from furniture and lighting to decorative accessories and tableware. - Unique Design: The company's products are characterized by their elegant and timeless designs that blend influences from different cultures. - Exceptional Quality: India Jane prioritizes craftsmanship, using top-notch materials to ensure their products are built to last. - User-friendly Website: The website is well-designed, making it easy for customers to navigate and find the products they desire. - Excellent Customer Service: India Jane is committed to providing exceptional customer service, ensuring a positive shopping experience for all customers.

Cons:

- Higher Price Range: While India Jane offers superior quality products, some items may be on the higher end of the price spectrum. - Limited Physical Stores: India Jane primarily operates as an online retailer, which might be inconvenient for customers who prefer to see the products in person before purchasing.

User Experience:

India Jane provides a seamless user experience on their website, thanks to its intuitive design. Customers can easily browse through different categories, filter products based on their preferences, and access detailed product descriptions and images. The website also offers a helpful search function, allowing users to quickly find specific items. Overall, the user experience is smooth and hassle-free.

Pricing and Value for Money:

India Jane's products are positioned at a higher price point, reflecting their premium quality and unique designs. While the prices may be higher than some competitors, customers can be assured that they are paying for superior craftsmanship and luxurious aesthetics. The value for money is undeniable, especially considering the longevity and timeless appeal of the products.

Customer Service:

India Jane prides itself on offering excellent customer service. Their knowledgeable and friendly customer support team is readily available to answer queries, provide product information, and assist with any issues. Customers can reach out via phone or email, and can expect prompt and professional responses. The company also ensures timely delivery and handles returns or exchanges efficiently, further enhancing the overall customer experience.

Product Quality and Selection:

India Jane offers a remarkable selection of products, curated with a great attention to detail. Each item is crafted with exceptional care, ensuring high-quality and durability. The collections reflect a harmonious blend of traditional and contemporary design elements, catering to various tastes and preferences. Whether customers are searching for elegant furniture pieces or statement home accessories, India Jane has something to suit every style and requirement.

Website Usability:

The India Jane website is designed with user convenience in mind. Its clean and visually appealing layout enables customers to navigate effortlessly and explore the extensive range of products available. The intuitive search bar and well-organized categories make it simple to find desired items swiftly. Product pages offer detailed specifications, multiple images, and customer reviews for informed decision-making. Overall, the website's usability is commendable.

Returns and Exchanges:

India Jane has a customer-friendly returns and exchanges policy. If a customer wishes to return or exchange a product, they can contact customer service within a specified timeframe, typically 14 days from receipt. The company ensures a smooth and hassle-free return process, guiding customers through the necessary steps. It's worth noting that certain personalized or made-to-order items may have specific return conditions, which are clearly stated on the website.

Promotions and Discounts:

India Jane occasionally offers promotions and discounts, providing customers with opportunities to purchase their favorite products at more affordable prices. These promotions are typically announced on the website or via email newsletters. Customers can take advantage of these offers to make their desired purchases while saving some money.

Reputation:

India Jane has built a strong reputation as a reliable and trustworthy retailer. With over 25 years of experience, the company has garnered a loyal customer base who values their commitment to quality and design. The brand is well-regarded in the industry and has received positive reviews for its products and customer service.

Payment Options:

India Jane offers various secure payment options, making it convenient for customers to complete their purchases. Accepted payment methods typically include major credit cards, debit cards, and online payment gateways. The checkout process is straightforward and encrypted, ensuring the safety of customers' personal and financial information.

Loyalty Programs:

India Jane currently does not offer a formal loyalty program. However, customers can stay updated with the latest promotions and exclusive offers by subscribing to the company's newsletter. This allows loyal customers to benefit from special discounts and early access to new collections.

Customer Reviews:

Customer reviews play an important role in shaping the reputation of India Jane. The company encourages customers to provide feedback by sending review reminders after purchases. These reviews help potential customers make well-informed decisions and contribute to the overall transparency and credibility of the brand.

Community Involvement:

India Jane actively engages with their community through various channels. They partake in philanthropic endeavors and collaborate with local artisans to support traditional craftsmanship. The company also organizes events and workshops, allowing customers to connect with like-minded individuals passionate about design and home decor.

Shipping and Costs:

India Jane provides reliable shipping services, both within the UK and internationally. The website offers detailed information on shipping rates and delivery times, ensuring transparency for customers. Shipping costs vary depending on the size and weight of the items, as well as the destination. However, India Jane strives to offer competitive shipping rates while ensuring safe and prompt delivery. In conclusion, India Jane is a reputable online retailer known for its exceptional product quality, unique designs, and reliable customer service. With a user-friendly website, valuable customer reviews, and a commitment to delivering high-end home furnishings, India Jane continues to impress customers seeking luxury and elegance for their living spaces.