Informale Reviews

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4 Reviews

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Informale never disappoint!

I can’t help but sing the praises of informale.com.au. A few years back, I invested in one of their work shirts and was so impressed that I recently decided to add their iconic jungle jacket to my collection. Let me tell you, I couldn’t be more thrilled with both purchases. The craftsmanship of the jungle jacket is truly exceptional, constructed from a robust English cotton that exudes quality. I have no doubt that this jacket will age gracefully, becoming a wardrobe favorite for years to come. What truly set this experience apart was the recommendation to go for a bespoke fit, courtesy of Steve. Trusting his expertise was the best decision, as the jacket fits me like a glove. I want to extend my sincerest congratulations to Steve and his team for consistently delivering such outstanding work. It’s evident that they pour their passion into every detail, and it definitely doesn’t go unnoticed. Thank you, informale.com.au, for exceeding my expectations time and time again.

A True Wardrobe Investment – Informale Delivers Timeless Quality!

Embarking on a sartorial journey with informale.com.au was a game-changer, and I have never looked back since my first purchase. Investing in their work shirt years ago was just the beginning; recently, I delved deeper into their collection and acquired their iconic jungle jacket. Let me tell you – it was a decision I will forever cherish. Crafted from exquisite heavy English cotton, the jungle jacket exudes unparalleled quality and attention to detail. Every stitch tells a story of expert craftsmanship, promising not just a garment, but a companion for life. I have no doubt that this piece will gracefully mature with time, becoming a testament to enduring style and durability. Opting for the bespoke route, at the recommendation of the knowledgeable Steve, was a stroke of genius. The jacket fits like a dream, as though it was tailor-made for me – which it technically was! Such personalized service is a rarity in today's fast-paced world, making informale.com.au truly stand out in the realm of menswear. Hats off to Steve and his dedicated team for consistently delivering exceptional pieces that transcend trends and time. Their commitment to quality and customer satisfaction shines through in every interaction, making informale.com.au a go-to destination for those seeking timeless elegance and unmatched craftsmanship. If you're looking to elevate your wardrobe with pieces that not only make a statement but also stand the test of time, look no further than informale.com.au. Your closet will thank you, and you'll find yourself returning time and again for more wardrobe treasures.

Going the Extra Mile for Customer Satisfaction

I recently had an experience with informale.com.au that I feel is important to share. Initially, I was drawn to their products after reading an article, and decided to purchase two pairs of trousers. However, upon receiving them, I found that the fit was not as I had expected. While this is a common issue with online shopping, what truly surprised me was their return policy. I discovered that Informale does not offer refunds, only exchanges or store credit. As a customer from the UK, I was not protected by Australian distance selling regulations. Despite offering to cover all shipping costs associated with the return, the founder declined my request for a refund, leaving me with over 500 AUD worth of products that I simply couldn't use. While I do take responsibility for not thoroughly reviewing their return policy, I strongly feel that the company's refusal to accommodate my request was disappointing. It left me feeling as though customer satisfaction took a backseat to profit. I believe that in today's world, a company's willingness to go the extra mile for their customers speaks volumes. Unfortunately, in this instance, Informale fell short in this regard. I sincerely hope that this review serves as a cautionary tale for others, and that Informale reconsiders their approach to customer satisfaction in the future.

A Brand with Disappointing Customer Service: My Experience with Informale

As a fashion enthusiast, I was excited to order two pairs of trousers from Informale after hearing positive reviews. However, my enthusiasm quickly turned to disappointment upon receiving the products. The trousers were far baggier and looser than described, making them unwearable for me. To make matters worse, I discovered that Informale had a strict no-refund policy, only offering exchanges or store credit. Despite offering to cover all shipping costs, the founder refused my request for a refund, leaving me stuck with over 500 AUD worth of clothing I couldn't use. This experience left me disheartened. In a time where customer satisfaction should be a top priority, it was clear that Informale prioritized profit over their customers' needs. Their outdated policies left me feeling frustrated and unheard. I feel compelled to warn others to steer clear of Informale. Their lack of flexibility and customer care showcases a company that is out of touch with modern consumer expectations. I would advise potential buyers to be cautious when considering purchases from this retailer.