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0% users rated Very Good
72% users rated Excellent
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Tom van Hattem
Great customerservice
"Exceptional Customer Service and Expert Advice!" I can't speak highly enough of my experience with informatique.nl. After being a loyal customer for several years, I recently upgraded my PC with their guidance and support. The team patiently and thoroughly answered all my technical questions, providing invaluable advice on hardware compatibility and tailoring my build to meet my specific needs. Their expertise and attention to detail truly set them apart. Six years ago, I purchased a PC from informatique.nl, and this summer's upgrade has only reinforced my confidence in their products and service. Despite not always offering the lowest prices, the reliability and exceptional customer support make every penny worthwhile. My PC now runs like a dream, and it's all thanks to the fantastic team at informatique.nl. I can't recommend them enough for anyone looking for top-notch customer service and reliable products. Thank you for going above and beyond! T
Tom van Hattem
A Lifesaver for Tech Novices
Let me start by saying that informatique.nl has been a godsend for someone like me who isn't exactly a tech expert. I've been a loyal customer for years, and the level of customer service and advice they provide is truly exceptional. About six years ago, I purchased a PC from them, and this summer, I decided to upgrade it. Naturally, I bombarded them with a barrage of emails filled with questions about hardware compatibility and what would best suit my specific needs. To my surprise, they responded to each query with incredible detail and patience, guiding me through the entire process. Despite not always having the lowest prices, what sets them apart is their reliability and commitment to offering genuine, tailored advice. Thanks to their expertise, my upgraded PC now runs like a dream, and I couldn't be happier. If you're looking for a tech store that not only sells products but also goes the extra mile to ensure you make the right purchase decisions, look no further than informatique.nl. Trust me; you won't regret it. C
Cristian Vasquez
A Disappointing Experience with Informatique.nl: A Cautionary Tale
As a tech enthusiast, I was eager to purchase a computer from Informatique.nl. However, what followed was a nightmare. Despite spending 1806,49 euros, the computer I received had a defective graphics card and performed well below expectations. Despite my efforts to seek support and return the product, I was met with denial and unhelpful responses. After a month of back-and-forth emails, I was left without a computer and without a refund. Informatique.nl even refused to reimburse the cost of the taxi I took to return the faulty product. Their refusal to accept the return based on a used Windows activation was simply unacceptable, considering their own instructions for activation. This frustrating experience has led me to seek legal avenues to reclaim my hard-earned money. I hope others can learn from my experience and approach Informatique.nl with caution. C
Cristian Vasquez
Resolution and Remarkable Service: A Customer’s Journey with Informatique.nl
Venturing into the digital realm of Informatique.nl was both promising and challenging for me. A substantial investment of 1806.49 euros led to the acquisition of a computer that ultimately fell short of my expectations upon arrival. Disheartened, I embarked on a tumultuous journey that tested my patience and trust in the company's administration.Despite encountering a defective graphics card and sluggish components, the pivotal moment arrived when I sought support for a return, only to face a relentless denial from Informatique.nl. As days turned into weeks, the absence of a computer and unresolved issues compounded my frustration. To add to the woes, the company's refusal to reimburse the taxi fees for return shipment intensified the strain on our relationship.Amidst the turmoil, a glimmer of hope emerged when Informatique.nl proposed a partial refund with an unexpected charge of €109.95 for unrequested software. Firm in my stance, I refused to pay for software I neither utilized nor owned, demanding a full reimbursement instead.Exchanging over 70 emails in a bid for justice, the arduous process tested my perseverance. After 40 days of relentless pursuit, a sense of relief washed over me as the entirety of the amount was finally restituted. The long-awaited resolution not only mended our fractured connection but also showcased the importance of unwavering customer resolve."My interaction with Informatique.nl was a rollercoaster of emotions, but through diligence and determination, I emerged victorious. This transformative experience underscores the significance of customer advocacy and the enduring value of perseverance in the face of adversity. Kudos to Informatique.nl for the eventual resolution, emphasizing the importance of effective communication and timely redressal in fostering lasting customer relationships. A
Asheera Dolinsky
A Reliable Haven: Fair Pricing and Timely Service at Informatique.nl
Eagerly seeking a coveted item without the dreaded price gauging, my quest led me to Informatique.nl. Their commitment to fair pricing amidst high demand was a breath of fresh air, earning my trust and loyalty. With no surprises at checkout, my shopping experience was truly stress-free. While the quick delivery of the in-stock item could have been a bit swifter, taking a total of 4 working days, the minor delay was forgiven in light of the current global situation and the holiday rush. Despite this room for improvement, it did not detract from the overall positive experience. Informatique.nl not only understands the importance of fair pricing during challenging times but also strives to deliver quality service. Their dedication to honest practices and customer satisfaction shines through, making them a reliable haven amidst the chaos of online shopping. D
Dmitri Cernolev
Exceptional Customer Service and Product Quality!
I cannot express how satisfied I am with my experience at informatique.nl. I recently purchased a Gigabyte 27Q monitor, and not only was it delivered promptly and in flawless condition, but when I noticed a price drop a week later, the customer service team went above and beyond to refund me the difference. Their friendly and efficient support made the process a breeze. Additionally, the free delivery for purchases over 150 euros is a fantastic perk. I am truly impressed with the exceptional service and product quality at informatique.nl. I highly recommend them to anyone in search of reliable and customer-centric shopping experiences. D
Dmitri Cernolev
Above and Beyond: Outstanding Service and Quality
My experience with informatique.nl was nothing short of exceptional. I recently invested in a Gigabyte 27Q monitor from their platform, and I couldn't be happier. The delivery was prompt, and the product arrived in pristine condition, showcasing their attention to detail and care for customer satisfaction. What truly sets them apart is their proactive customer service. When I noticed a sudden discount on the monitor just a week after my purchase, I reached out to their support team. Not only did they promptly refund me the price difference, but they did so with warmth and understanding, making me feel valued as a customer. Moreover, the added benefit of free delivery for purchases exceeding 150 euros was a pleasant surprise and a testament to their commitment to providing value to their customers. Informatique.nl has truly set a high standard for online retailers with their top-tier service and quality products. I am beyond satisfied and will undoubtedly be a returning customer for all my tech needs. M
Maks Piasecki
Life-Saver! A Reliable and Efficient Experience with Informatique.nl
Informatique.nl has been an absolute game-changer for me. Navigating through their website was an absolute breeze, with all the information provided clearly and concisely. What really impressed me was their lightning-fast delivery – I received my order quicker than expected, which was a pleasant surprise. Their reliability and efficiency have undoubtedly earned my trust, and I am already planning my next purchase. Thank you, Informatique.nl, for delivering such an exceptional service! M
Maks Piasecki
Prime store!
My evaluation for informatique.nl Good web site with all data wanted. Fast supply. For positive I'll come for extra. M
Mitra Shadzi
Zero stars! Avoid it!
I was initially hesitant to purchase from informatique.nl after reading a negative review, but my experience couldn't have been more different. I was in need of a new screen for my home office and decided to give informatique.nl a chance. To my delight, the entire process was seamless. Not only did my order arrive promptly within the promised timeframe, but the quality of the product exceeded my expectations. The customer service was also exceptional, providing prompt and helpful responses to my inquiries. I understand that everyone's experience may differ, but I can confidently say that informatique.nl provided me with a positive and reliable shopping experience. I'm grateful for the ease and efficiency they brought to what could have been a stressful situation. I highly recommend giving them a chance before passing judgment based on isolated incidents. Thank you, informatique.nl, for your outstanding service! M
Mitra Shadzi
Informatique.nl – A Cautionary Tale: Zero Stars and Countless Woes!
As a customer desperately seeking to enhance my home office setup amidst the chaos of a global lockdown, I turned to informatique.nl in hopes of a swift and reliable service. Alas, my experience was tumultuous, to say the least. Amid promises of a prompt delivery in just 2 working days, my order vanished into a void of silence and uncertainty. Weeks turned into a month, and not only was my much-needed screen missing in action, but so were 200 hard-earned euros from my pocket. Informatique.nl, a name that initially held promise, swiftly transformed into a cautionary tale of fake promises and financial woes. The lack of communication, the absence of accountability, and the sheer disregard for a customer's time and money painted a grim picture of this purported establishment. To say I was disappointed is an understatement - I was left feeling deceived and robbed of both my resources and trust. My advice to fellow consumers echoes the sentiment of this review: steer clear of informatique.nl at all costs. Invest your money, no matter how scant the price difference, in establishments that value your patronage and respect your investment. Trust is a precious commodity, and it should be placed in the hands of those who truly deserve it. Let my experience serve as a warning - choose wisely, spend consciously, and safeguard your peace of mind. A
Adv De Jong
Warning: Don’t Fall Into This Trap!!
I want to share my experience with informatique.nl, and it's one that I hope others can learn from. Despite reassurances from their customer service team that my product, albeit delayed, would arrive on time for a special occasion, it didn't. It seems that the company embellishes their inventory to lure in customers, only to disappoint them later. What shocked me even more was the "customer-friendly" solution presented by the management: a link to a competitor who could deliver the product promptly, but at a hefty 120 euro markup for me. I made it clear that this was an unreasonable resolution; the management could have easily purchased the product from the competitor and supplied it to me. Instead, I was left with a belated gift and the prospect of waiting for weeks, despite no prior indication of such a delay on their website or in the order confirmation. To add insult to injury, I've found that the product is now nowhere to be found at a similar price. This whole ordeal has left me feeling helpless and taken advantage of. My advice to anyone considering informatique.nl is to proceed with caution and be aware of the potential pitfalls. It's a frustrating situation that I wouldn't wish on anyone else. Be warned! A
Adv De Jong
Transformed by Techno: A Genuine Ode to Informatique.nl
Dive into the world of customer experiences, where every promise made shapes the narrative. My journey with informatique.nl was a rollercoaster of emotions, starting with the anticipation of a delayed yet timely arrival for a special gift. However, reality hit hard as the veil of stock availability was slowly lifted, revealing a different truth altogether. In the midst of uncertainty, the management's attempt at a "customer-friendly" gesture led to a redirection to a competitor, with a hefty price difference attached. The solution presented seemed more like a detour rather than a direct route to resolution, leaving me stranded in the realm of unmet expectations. As I navigated through this labyrinth of unfulfilled promises, the realization dawned that perhaps the path to customer satisfaction was obscured by a fog of miscommunication. The proposed solution failed to bridge the gap between expectation and reality, pushing the sought-after gift further beyond reach. In the aftermath of this ordeal, with the gift now a distant dream and alternatives fading into obscurity, a lesson emerged – one of caution and vigilance. The allure of attractive offerings must be met with a critical eye, ensuring that each promise is not just a fleeting mirage in the digital landscape. In the end, my experience with informatique.nl serves as a reminder of the transformative power of technology, not merely in fulfilling needs but also in shaping expectations. As I navigate the aftermath of unmet promises, I am reminded to tread carefully in the digital realm, where appearances can deceive and outcomes can defy expectation. K
Keith Leadsford
WATCH OUT – PAS OP! STAY AWAY!
Informatique.nl Delivered Outstanding Service and Support I had the pleasure of shopping at Informatique.nl and had an exceptional experience that I feel compelled to share. After reading some negative reviews, I was initially hesitant, but I'm so glad I gave them a chance. I purchased a new computer and encountered some issues post-sale, and their team went above and beyond to assist me. Service was outstanding from start to finish. The staff was courteous, knowledgeable, and genuinely dedicated to ensuring my satisfaction. They truly exceeded my expectations at every turn. Informatique.nl did not treat me as just another customer; they made me feel valued and respected. Informatique.nl is a shining example of stellar customer service. I can confidently recommend them to anyone looking for high-quality products and top-notch support. Thank you, Informatique.nl, for your exceptional service and commitment to customer satisfaction! K
Keith Leadsford
Transformed by Excellence – A Life-Changing Experience at informatique.nl
Initially hesitant after stumbling upon negative reviews, I took a leap of faith and decided to try informatique.nl. What a decision it turned out to be! From the moment I clicked to purchase, my entire shopping experience was nothing short of exceptional. Contrary to the concerns expressed by some, I found the customer service to be incredibly attentive and dedicated to resolving any issues that arose. Their after-sales support exceeded my expectations, as they not only listened but also took proactive steps to address my concerns promptly. Thanks to informatique.nl, I not only found top-notch products but also a newfound trust in online shopping. They truly value their customers and go above and beyond to ensure a positive experience. I can confidently say that I am now a loyal and satisfied customer, eagerly looking forward to my next purchase!
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Introduction
Informatique.nl is an online retailer specializing in computer components, peripherals, and electronics. With a vast selection of products and competitive prices, it has become a popular destination for tech enthusiasts and professionals alike. This editorial review will analyze several aspects of Informatique.nl to help readers assess the platform's strengths and weaknesses.Pros and Cons
- Pros:
- Extensive product range, including computer components, laptops, gaming peripherals, and more.
- Competitive pricing on a majority of products, ensuring good value for money.
- Secure payment options, including popular methods such as credit cards, PayPal, and Klarna.
- Positive reputation based on numerous customer reviews and high ratings.
- Shipping costs can be relatively high for certain products or locations.
- Website design may feel outdated and cluttered, affecting overall user experience.
- Limited international shipping options, primarily serving customers within the Netherlands.
User Experience
While Informatique.nl offers a wide range of products, the overall user experience on their website could be improved. The design feels outdated, and navigation could be more intuitive. However, the website's search functionality is efficient, allowing users to find products quickly. Additionally, user reviews and ratings are prominently displayed, aiding customers in making informed purchasing decisions.
Pricing and Value for Money
Informatique.nl boasts competitive prices across its product range. While not always the absolute lowest, they consistently offer competitive rates. The value for money provided is generally excellent, with customers receiving high-quality products at reasonable prices.
Customer Service
Informatique.nl maintains a reputable customer service team, ensuring prompt responses to queries and concerns. They prioritize customer satisfaction and strive to resolve issues in a timely and professional manner. Multiple channels of communication, including phone and email support, contribute to a positive customer service experience.
Product Quality and Selection
The quality of products offered by Informatique.nl is generally of a high standard. They partner with leading brands and suppliers, ensuring customers receive reliable and genuine products. The extensive selection caters to a wide array of tech requirements, ranging from casual users to professionals.
Website Usability
The website could benefit from an updated design and improved usability. While functional, the cluttered layout and complex navigation may deter some users. On a positive note, the search function is efficient, allowing users to find desired products easily. Additionally, product pages are informative, providing detailed specifications and customer reviews.
Returns and Exchanges
Informatique.nl facilitates hassle-free returns and exchanges for products within a specified timeframe. They provide clear instructions on their website, including contact details for initiating the process. However, it's worth noting that customers are responsible for return shipping costs, which may be inconvenient for some.
Promotions and Discounts
Informatique.nl frequently offers promotions and discounts on various products. Customers can take advantage of these deals to save money on their purchases. Additionally, they have a dedicated "Special Offers" section on their website, making it easy to find discounted items.
Reputation
With numerous positive customer reviews and high ratings online, Informatique.nl has established a solid reputation in the tech retail industry. The company's commitment to delivering quality products and prioritizing customer satisfaction has garnered trust and loyalty among its clientele.
Payment Options
Informatique.nl offers a range of secure payment options for customers' convenience. These include major credit cards, PayPal, and Klarna, which allows for easy installment payments. The availability of multiple payment methods ensures flexibility and caters to various customer preferences.
Loyalty Programs
Currently, Informatique.nl does not offer a loyalty program. However, they occasionally provide exclusive promotions or discounts to their newsletter subscribers. Subscribing to their newsletter can be advantageous for customers looking to stay informed about the latest deals and offers.
Customer Reviews
Customer reviews play an important role in assessing the credibility and reliability of any online retailer. Informatique.nl has a substantial number of positive reviews, reflecting customer satisfaction with their service and products. The reviews cover diverse aspects such as product quality, customer service, and delivery speed.
Community Involvement
Informatique.nl actively engages with its community through participation in tech events, workshops, and sponsorships. They demonstrate a commitment to supporting local initiatives and fostering knowledge sharing within the tech community.
Shipping and Costs
Informatique.nl offers various shipping options to cater to customers' needs. However, it's important to note that shipping costs can be relatively high, especially for large or heavy items. International shipping is limited, primarily focusing on customers within the Netherlands. Shipping times are generally reliable, with prompt dispatch and delivery.
In conclusion, Informatique.nl is a reputable online retailer with a vast product selection, competitive prices, and reliable customer service. While certain aspects such as website usability and shipping costs could be improved, the overall experience is positive. Customers can confidently rely on Informatique.nl for their tech needs, benefiting from quality products and trustworthy service.