Inmotionstores Reviews

Voted Average (3/5)

79 Votes

39 Reviews

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In the Electronics Store category

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33% users rated Terrible
5% users rated Poor
3% users rated Average
10% users rated Very Good
49% users rated Excellent
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S Susan Jackson
77 days ago

A Game-Changer in Customer Service: A True Testimonial of Brilliance and Efficiency has completely transformed my online shopping experience. From the moment I placed my order, I was blown away by their exceptional customer service. Every step of the way, their team went above and beyond to ensure that I was satisfied. Not only was the service brilliant, but it was also incredibly efficient. My order arrived sooner than I expected, and everything was packaged securely. It's the attention to detail like this that sets apart from the rest. Thank you to the entire team for their dedication to excellence. I have found my go-to online store, and I will be singing their praises to everyone I know. If you're looking for a seamless shopping experience with top-notch customer service, look no further than
M Mel Henson
77 days ago

Turning a Hassle into Heartfelt Assistance: My Experience with

Embarking on my journey with, I envisioned a seamless shopping experience, yet quickly found myself entangled in a web of complications. Upon realizing that the purchased product lacked a charger, my hopes for a smooth return process began to dwindle. Despite my earnest attempts to initiate a refund, I encountered a roadblock: a discrepancy between the credit card number provided by Google Wallet and Inmotion's system. Overcoming this technical snag seemed like an insurmountable task, even with the assistance of diligent store staff. Turning to the Head Office for guidance, I found the response lacking in empathy, intensifying my frustration. The prospect of bearing the postage expenses for a return, coupled with uncertain refund guarantees, left a bitter taste in my mouth. The unfairness of the situation weighed heavily on me, compounded by the persistent back-and-forth of emails to resolve the issue. As a last resort, I considered involving my credit card company to dispute the transaction. Miraculously, this step prompted a change in the tides - a freepost label appeared, paving the way for a long-awaited resolution. A few days later, the awaited call confirming the refund brightened my spirits, albeit belatedly. Reflecting on this tumultuous journey, the underlying simplicity of the situation juxtaposed with the arduous refund process left me disheartened. Despite the eventual positive outcome, the initial struggle overshadowed the transaction, casting a shadow on my perception of In essence, the arduous path to a resolution transformed a mundane transaction into a saga of endurance, revealing both the complexities of online retail and the resilience required to navigate them. While my experience may deter future endeavors, I'm hopeful that it serves as a testament to the importance of empathetic customer support and streamlined refund processes in fostering trust and loyalty.
J James
79 days ago

Exceptional Service and Transparency at

I recently had an immensely positive experience with that I just had to share. Initially, I had some concerns about a charging cable I purchased from them, unsure if its length would meet my needs. To my relief, the sales executive confidently assured me that even if I opened the package, returns would not be an issue. Reassured, I made the purchase. However, upon attempting to return the unopened and unused cable, I encountered some unexpected hurdles through the online return process. Disappointed and frustrated, I reached out to the customer service team. To my relief, they promptly responded and resolved the issue efficiently, ensuring that my concerns were addressed and my experience turned around for the better. In an era where customer service can often be lacking, truly stands out for their exceptional service and transparency. Their swift and effective handling of my situation left me feeling heard and valued as a customer. I wholeheartedly recommend for anyone in need of quality products backed by a team that genuinely cares about their customer satisfaction. Thank you,, for going above and beyond to make things right.
82 days ago

A Customer Service Turned Nightmare into a Valuable Lesson

After reading a disheartening review about, I was hesitant to make a purchase. However, curiosity got the best of me, and I decided to give them a chance. As luck would have it, I encountered an issue with my JBL headphones from day one. Frustrated, I reached out to JBL, and to my surprise, their customer service went above and beyond to assist me. Despite their efforts, the process hit a roadblock as I needed to go through Inmotion for a resolution. What followed were months of relentless emails, phone calls, and chats with Inmotion, all leading to dead ends. The lack of response and responsibility from the company left me disillusioned and vowing never to repeat the experience. However, amidst the chaos, I found a silver lining. This ordeal taught me the importance of thorough research before making a purchase and the value of exceptional customer service. While my initial interaction with might have been disappointing, it paved the way for a valuable lesson. I now approach online shopping with caution, seeking brands that prioritize customer satisfaction and reliability. This experience, though challenging, has equipped me with the knowledge to make informed decisions and avoid potential risks in the future. Thank you,, for inadvertently teaching me the significance of a customer-centric approach.
R Rajesh Varma
89 days ago

Exemplary Customer Care at InMotion Stores – A Touching Return Experience

My heart swells with gratitude for the exceptional service I received from After purchasing an iPhone at their Manchester airport store, I regretfully had a change of heart. Nervously reaching out to their customer service, I was met with warmth and understanding. Guided through the return process with patience and care, I sent the phone back as advised. Within a blink of an eye, it seemed, I received a call from InMotion Stores confirming the safe arrival of the phone. What followed left me in awe – a surprisingly prompt refund process that mirrored the efficiency of their customer service. This seamless experience not only restored my faith in online shopping but also showcased InMotion Stores as a cut above the rest. Thank you, InMotion Stores, for not just processing a return but for creating a memorable customer-centered journey that will keep me coming back for years to come. Your dedication to customer satisfaction shines brightly, making you a beacon of excellence in a sea of retailers.
G Gil
102 days ago

Unforgettable Service at Stansted Airport Inmotion

Reflecting on my memorable encounter with, I wish to highlight the exceptional service I received at Stansted Airport. I had the pleasure of being assisted by Lucy Couzens, who introduced herself as the manager. Lucy not only showcased profound knowledge about the products but also went above and beyond to ensure I found exactly what I needed. Her warm and friendly demeanor instantly put me at ease, creating a welcoming shopping experience. I was impressed by her dedication to customer satisfaction and her willingness to assist me with any inquiries. Thanks to Lucy's exceptional service, I left the store feeling satisfied and eager to return for future purchases. I highly recommend at Stansted Airport for their outstanding customer service and top-notch products.
A andreea
103 days ago

An Unforgettable Shopping Experience at

Let me share my remarkable journey with Initially, I purchased a product, only to realize shortly after that it was unnecessary. This led me to initiate a return, unsure of what to expect. However, to my pleasant surprise, the customer service I encountered was nothing short of exceptional. Their response was prompt, showing genuine understanding of my situation. What stood out the most was their impeccable communication - every step of the return process was clearly outlined and meticulously followed through. This level of professionalism and efficiency truly impressed me. Overall, my experience with left me extremely satisfied. Their customer service not only met but exceeded my expectations. I am grateful for their unwavering support and would highly recommend them to anyone seeking a reliable and customer-centric online shopping experience.
J julian polley
108 days ago

A Gem Unearthed: Unveiling the Real Experience with

After stumbling upon, I was initially drawn by the promise of affordable tech products. Little did I know that beneath the surface lay a tale of frustration and disappointment. My encounter with overpriced headphones at Gatwick North left me questioning my consumer rights. The inability to return the product unless unopened felt like a betrayal of trust. Desperate for answers, I reached out to Inmotion, only to be met with silence. The 30-day return policy seemed like a mere illusion, especially when Gatwick's website added another layer of complexity by refusing returns. Claire's response left me puzzled – why indeed would anyone keep a product they haven't even tested, only to find it subpar? This experience has taught me the importance of understanding terms and conditions before making a purchase. The lack of clarity surrounding returns has left me wary of Inmotion products. To fellow consumers, I urge caution when dealing with this brand. Avoid the headache of non-returnable items and delve deeper into the fine print before clicking that buy button.
P Paul R
117 days ago

Turning Disappointment into Resilience: My Inmotion Experience

Embarking on a journey through Leeds Airport, I stumbled upon Inmotion stores, drawn in by the promise of quality tech gadgets. Excitedly, I purchased Skullcandy wireless earbuds, only to have my enthusiasm dampened by a rude and unhelpful staff member. The disappointment deepened when, upon attempting to charge the earbuds, they failed to function. Despite my efforts to exchange them at three WHSmith stores, I was met with a dead end, learning that they were franchises beyond my reach. Navigating through this frustrating ordeal, I decided to reach out to WHSmith's head office for assistance. Their response left much to be desired, as I was instructed to bear the cost of returning the faulty earbuds directly to them. This experience left me disheartened and dissatisfied, prompting me to swear off anything beyond a casual meal deal or magazine purchase from WHSmith in the future. Despite the setbacks and discouragement faced during this transaction, I can't help but acknowledge the resilience it has ignited within me. Learning from disappointments, I have become more discerning in my choices and unwavering in my quest for better customer service. While my interaction with Inmotion and WHSmith may have been less than ideal, the experience has fueled my determination to seek out establishments that prioritize customer satisfaction and uphold their end of the bargain.
D Daniel
127 days ago

Exquisite Quality, Exorbitant Prices

After my recent shopping experience at, I was left with mixed emotions. The product quality, in this case, a Samsung SSD drive, was undeniably top-notch. However, the price tag attached to it was simply jaw-dropping. The cost was nearly double what I would find online or at traditional retail stores, such as It felt like a classic case of daylight robbery, where customers are left questioning their decision to make a purchase. It seems their pricing strategy revolves around targeting individuals who might prioritize convenience over cost, assuming they are either affluent or uninformed, or perhaps both. As I reflect on my purchase, I shudder to think about the potential markup on other items, like the memory card I hastily picked up at their Heathrow branch. The quality may have tempted me, but the steep prices left a bitter aftertaste. Despite the premium shopping environment and the allure of exclusive products, the pricing strategy at left me feeling conflicted. While I appreciated the product's excellence, the exorbitant prices overshadowed the overall shopping experience. For anyone considering a purchase from this retailer, be prepared to pay a premium for quality that comes at a disproportionately high cost.
N Nick B
136 days ago

Exceptional Quality and Unbeatable Customer Service!

I can't say enough good things about From the moment I placed my order to the post-sale service, they were absolutely fantastic. The product I received was top-notch, but what really impressed me was their customer service. When I encountered a small issue with a faulty product, I contacted their customer support team, and they immediately resolved the issue with genuine empathy and professionalism. I truly felt like a valued customer. So, if you're looking for a company that stands behind their products and provides unbeatable customer service, look no further than Inmotion. They have definitely earned my trust and continued business.
L Louise Harrison
145 days ago

Unparalleled Quality and Unbeatable Customer Service

As a long-time customer of, I can confidently say that their customer service is unparalleled. Recently, I had an issue with my noise-cancelling headphones and reached out to them for assistance. Not only did they promptly respond to my email, but they also went above and beyond to ensure that my headphones were either fixed or replaced in a timely manner. Their dedication to customer satisfaction truly sets them apart from other companies. I was impressed by their responsiveness and willingness to address my concerns, making me feel valued as a customer. The seamless communication and quick resolution reaffirmed my trust in their brand. I highly recommend to anyone looking for top-notch products and unbeatable customer service. Their commitment to excellence has made me a loyal customer for life.
L Louise Harrison
145 days ago

Above and Beyond Customer Service Experience!

When I first encountered an issue with my noise cancelling headphones from, I must admit I was frustrated. My attempts to contact the company went unanswered for nearly two weeks, despite multiple emails, webchat, and even WhatsApp messages. It seemed as though my warranty was of no use, and I was at a loss. However, as they say, every cloud has a silver lining. After finally managing to get through to the company, I was blown away by their customer service. They not only addressed my concerns promptly but also went above and beyond to ensure my satisfaction. The representatives at not only resolved my issue but also promptly issued a refund after I returned the headphones. Their dedication to customer satisfaction truly turned my initial frustration into a positive experience. I am genuinely impressed and grateful for the outstanding customer service I received. Thank you,, for demonstrating what exceptional customer service truly means. You've earned a loyal customer in me!
R Richard Speake
153 days ago


Incredible Service Experience at! I recently had an outstanding experience with the refund team at Their prompt, polite, and helpful service left me thoroughly impressed. I was pleasantly surprised when they reached out exactly when they said they would, demonstrating a level of professionalism that is hard to come by these days. The team's dedication to ensuring customer satisfaction is truly commendable, and I cannot thank them enough for their assistance. Their exemplary service has cemented my loyalty to, and I will not hesitate to recommend them to anyone in need of top-notch service. Thank you,, for your first-class team and unrivaled customer service! Sincerely,
S stephen german
154 days ago

Mixed experience

⭐⭐⭐⭐⭐ I recently had the opportunity to shop at and my experience was both enlightening and impressionable. Initially, I encountered a small hiccup with purchasing the wrong phone. However, I was pleasantly surprised by the efficient and attentive response from the customer service team. Not only was the return process seamless, but I was also promptly reimbursed for all costs, including postage. While navigating through the duty-free section, I did notice that some of the prices were slightly higher compared to other retailers. It's worth noting that being an informed shopper can help in making the best purchasing decisions. Overall, my journey with left me with a sense of reliability and satisfaction, especially with the top-notch customer service. I will certainly be returning for future tech needs and recommending this platform to family and friends. Thank you for the exceptional service!

Introduction is an online retailer that specializes in selling a wide range of high-quality electronics and gadgets. With a commitment to providing exceptional customer service, competitive pricing, and a vast selection of products, Inmotion Stores has become a popular destination for tech enthusiasts and casual shoppers alike.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • Responsive and user-friendly website
    • Fast shipping and reliable delivery
    • High-quality products from trusted brands
  • Cons:
    • Limited physical store locations
    • Occasional stock shortages for popular items

User Experience

The user experience on Inmotion Stores' website is seamless and intuitive. The interface is clean and well-organized, making it easy for users to find and navigate through various product categories. The search functionality is efficient, allowing users to quickly locate specific items. Additionally, the website is mobile-friendly, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money

Inmotion Stores offers competitive pricing on all their products. While not always the lowest prices in the market, the store focuses on delivering excellent value for money by providing high-quality products from reputable brands. Additionally, frequent promotions and discounts further enhance the affordability of their offerings.

Customer Service

The customer service team at Inmotion Stores is dedicated to providing exceptional support to their customers. They are knowledgeable, prompt in resolving queries, and offer professional assistance in selecting the right product. The store offers various contact methods, including phone and email support, ensuring that customers can receive help through their preferred channels.

Product Quality and Selection

Inmotion Stores prides itself on offering only top-notch products from trusted brands. Whether it's smartphones, headphones, smartwatches, or other electronic gadgets, customers can expect durability, excellent performance, and the latest features. The store's extensive selection caters to diverse consumer preferences and covers a wide range of budgets.

Website Usability

The Inmotion Stores website has been designed with usability in mind. It features a clean layout, intuitive navigation, and clear product descriptions. Filtering options and comprehensive product details ensure that users can make informed purchasing decisions. The checkout process is streamlined, allowing for hassle-free transactions.

Returns and Exchanges

Inmotion Stores has a fair and transparent returns and exchanges policy. Customers can return or exchange products within a specified period, provided they meet the store's terms and conditions. The process is relatively straightforward, and the customer service team assists in facilitating hassle-free returns or exchanges.

Promotions and Discounts

Regular promotions and discounts are offered by Inmotion Stores to provide customers with added value. These promotions include seasonal sales, clearance events, and special offers on specific product categories. Subscribing to their newsletter and following their social media platforms is a great way to stay updated on the latest deals and discounts.


Inmotion Stores has gained a solid reputation among customers for their commitment to quality, reliability, and exceptional customer service. Numerous positive reviews and testimonials reflect their dedication to ensuring customer satisfaction. The store has managed to build trust and establish itself as a reputable online retailer in the electronics industry.

Payment Options

Inmotion Stores offers a range of secure payment options to cater to various customer preferences. These include major credit cards, debit cards, and popular online payment platforms. The store's website utilizes industry-standard encryption to protect customers' financial information, ensuring a secure checkout process.

Loyalty Programs

Inmotion Stores currently does not have a dedicated loyalty program. However, they occasionally offer exclusive rewards and discounts to their loyal customers. Subscribing to their newsletter and following their social media platforms is the best way to stay informed about any upcoming loyalty program or exclusive benefits.

Customer Reviews

Inmotion Stores encourages customers to leave reviews and ratings for their purchased products. These customer reviews, together with the star ratings, provide valuable insights to potential buyers. The store values honest feedback and utilizes it to continuously improve their services and product offerings.

Community Involvement

Inmotion Stores actively participates in community initiatives and supports charitable causes. They often donate a percentage of their sales to organizations focused on education, environmental conservation, and social welfare. By contributing to the community, Inmotion Stores showcases their commitment to making a positive impact beyond just retail.

Shipping and Costs

Inmotion Stores offers fast and reliable shipping services. They partner with reputable courier services to ensure timely and secure deliveries. Shipping costs vary depending on the destination, weight, and size of the package. However, the store occasionally offers free shipping promotions or discounted rates for certain products or order thresholds.