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Went bankrupt but still trading & new…
As a loyal customer of internet-bikes.com, I feel compelled to share my recent experience with the community. I purchased an Amigo E-Bike from Giga-Bikes, which was owned by the same BV as Internet-bikes. Unfortunately, the company went bankrupt, and a new owner took over, refusing to honor the warranty on my e-bike. When my bike developed an "Error 8" code and stopped working, I reached out to customer service for assistance. I was shocked to receive a response stating that the new owner did not have the resources to resolve the issue, as the previous BV had declared bankruptcy. I was informed that any inspection and repairs would come at a cost, leaving me with a €1499 bike that was now useless and no warranty being honored. Despite the company still trading as Giga-Bikes and Internet Bikes, the new owner's refusal to stand by the warranty left me feeling disappointed and helpless. The situation was worsened by the fact that the new owner, "THOM SALES BV," bore a suspiciously similar name to the previous BV, "TOM Retail BV." I urge potential buyers to exercise caution when considering purchasing from these companies. My experience serves as a cautionary tale, highlighting the importance of thoroughly researching businesses and their ownership to avoid finding oneself in a similar predicament. I sincerely hope that my story will help others make informed decisions and advocate for better consumer protection in the industry. Thank you for taking the time to read about my experience.Revitalized from Bankruptcy — A Cautionary Tale of Broken Promises
I want to share my experience with internet-bikes.com, a journey marked by hope and disappointment. In late 2022, I embarked on a new chapter with an Amigo E-Bike from Giga-Bikes, owned by the same BV as Internet-bikes. The initial joy of cruising on my e-bike was abruptly halted in 2023 when the display flashed an "Error 8" code, rendering my beloved bike lifeless. Customer service, once responsive, now delivered a blow — the new owner of the post-bankruptcy company refused to honor the warranty. The excuse? The receiver did not have the means to fulfill obligations, leaving me to bear the costs of inspection and repairs. As Giga-Bikes and Internet Bikes tried to rise from the ashes under a suspiciously similar BV, I found myself stranded with a €1499 bike devoid of warranty support. This cautionary tale serves as a reminder to tread carefully in the realm of online purchases. Let my story serve as a beacon of awareness to fellow consumers — beware of promises that may crumble like sandcastles in the tide.Never Again: My Unfortunate Experience with Internet-Bikes.com
As a cycling enthusiast, I was eager to find a reliable online store for my biking needs. After coming across internet-bikes.com, I was hopeful that I had finally found the perfect match. However, my experience with them has been nothing short of disappointing. Despite placing orders on three separate occasions, I have yet to receive a single completed delivery. The first order I placed was a mess – not only did they send an incomplete package without informing me, but the delivery never made it to the pickup store. The lack of communication regarding these changes was frustrating, to say the least. Hoping that the first instance was just a fluke, I decided to give them another chance. To my dismay, after patiently waiting for over a week, I reached out to inquire about the status of my order, only to find out that it wasn't even in their system. The lackadaisical response I received, complete with a casual Dutch joke, left me feeling exasperated and undervalued as a customer. Naturally, I was hesitant to attempt a third order, but I reluctantly gave them the benefit of the doubt. Regrettably, the outcome was no different. Each interaction with internet-bikes.com has cost me not only money but valuable time and energy. In conclusion, I cannot in good faith recommend internet-bikes.com to fellow cyclists or consumers. My interactions with this company have been riddled with unprofessionalism, poor communication, and an overall lack of accountability. As someone who values reliability and efficiency, my experience with internet-bikes.com has been a stark contrast to what I had hoped for. Needless to say, I will not be returning as a customer.A Journey of Disappointment and Lost Hopes: My Experience with Internet-Bikes.com
After coming across Internet-Bikes.com, I was eager to make my cycling dreams a reality. I placed three separate orders with excitement, each time envisioning the adventures I would soon embark on. However, reality painted a different picture. The first order arrived incomplete, leaving me perplexed. Despite receiving a refund for the missing items, the package never made its way to the designated pickup location, causing further inconvenience and frustration. The lack of communication regarding these changes only added to my disappointment. Undeterred, I decided to give Internet-Bikes.com another chance. After waiting patiently for over a week, I reached out to inquire about the status of my order, only to discover that it was nowhere to be found in their system. The response I received, albeit light-hearted with a quirky Dutch joke, did little to alleviate my growing concerns. Despite my past experiences, I resolved to try once more, hoping that the third time would indeed be the charm. Unfortunately, history repeated itself, and I found myself right back where I started – with lost time and dashed hopes. Reflecting on my interactions with Internet-Bikes.com, I cannot recommend their services to fellow cyclists. The journey of repeated disappointments and unmet expectations has left me disheartened and dissatisfied. As I bid farewell to this chapter, I urge others to tread carefully and consider alternative options for their cycling needs.Avoid Disappointment: My Experience with Internet-Bikes.com
As a passionate cyclist, I was excited to order a bike from internet-bikes.com, but my experience turned out to be disappointing. Upon receiving the bike, I discovered a faulty part. What followed was a frustrating process of emailing customer service with pictures, only to be repeatedly told that the damage was my fault during assembly. The return policy added to the ordeal, requiring me to bear the out-of-pocket cost for shipping. Additionally, I was asked to disassemble the bike exactly as it was shipped, including separately wrapping all the metal parts. This cumbersome process felt unfair, especially after having already assembled the bike. To make matters worse, internet-bikes.com seemed to preemptively dismiss any warranty claims, leaving me with no choice but to pay a local bike shop for repairs. This entire experience left me disheartened, questioning the integrity of the company. If only I had read similar reviews before making my purchase, I would have avoided this ordeal. I urge fellow cyclists to consider these shared experiences and think twice before choosing internet-bikes.com, despite potentially lower costs. Your peace of mind and satisfaction are worth more than the savings.A Lifesaver with Exceptional Service – An Honest Review of internet-bikes.com
I felt compelled to share the polar opposite experience I had with internet-bikes.com compared to the previous reviewer. Dealing with a damaged part upon receiving my bike was a nightmare, but the customer service team at internet-bikes.com was an absolute lifesaver. Despite initial concerns, the team went above and beyond to rectify the issue promptly and without any additional cost to me. Their return policy, though not perfect, was surprisingly accommodating. Yes, I had to cover the shipping costs, but the process was smooth and hassle-free. The team even provided clear instructions on how to package the bike for return, ensuring that it reached them safely. To my pleasant surprise, they promptly processed my refund and even offered me a discount on my next purchase as a gesture of goodwill. Before making my purchase, I was hesitant due to the previous negative review. However, my experience has been nothing short of exceptional. The quality of their products combined with their stellar customer service has won me over completely. I would recommend internet-bikes.com to anyone looking for a reliable and customer-centric online bike retailer. Thank you for turning a potentially stressful situation into a positive one!Speedy Delivery and Flawless Order Fulfillment
When I ordered from internet-bikes.com, I was pleasantly surprised by the swift delivery of the correct items. The efficiency and accuracy of their order fulfillment process truly stood out to me. Everything was in perfect condition and arrived in record time, exceeding my expectations. I couldn't have asked for a better experience. Kudos to the team at internet-bikes.com for their exceptional service! - Satisfied CustomerAppropriate order despatched in a short time
My evaluate for internet-bikes.com Appropriate order despatched in a short time. All good ...some topics to fix but a fantastic after sales service
I've been a loyal customer of internet-bikes.com for quite some time now, and while there have been a few hiccups along the way, their after-sales service has truly set them apart. Initially, I faced some challenges with shipping costs for orders and returns, as it wasn't clearly communicated that these expenses were on the customer. The return process also seemed a bit convoluted to navigate initially. However, what truly impressed me was the responsiveness and efficiency of their customer service team. Despite the initial issues, the moment I reached out, I received immediate feedback and a more than fair solution. It's not often that you come across a company that is so dedicated to rectifying any concerns with such promptness and fairness. In addition to the exceptional customer service, I must also commend them for their swift delivery. The item I ordered arrived in no time, and the quality exceeded my expectations for the price. Yes, there were some small quantity issues, but the overall experience, especially after engaging with their customer service, left me thoroughly satisfied. Thank you, internet-bikes.com, for not only providing quality products but for also backing them up with a level of customer care that is truly commendable. Your dedication to ensuring customer satisfaction has earned my continued loyalty.Superb Customer Service Shines Through Challenges: A Testimonial of Resilience
In my recent experience with internet-bikes.com, I encountered a few issues with shipping costs and difficulties in locating the return form. While these were initially frustrating, the standout moment was their exceptional customer service. Despite the initial hurdles, the prompt and accommodating response from the team turned my experience around. The products appeared affordable at first glance, but upon closer inspection, I realized the quantity didn't align with expectations. However, what truly impressed me was the lightning-fast delivery service – a definite plus point for those in need of a quick solution. Upon reaching out to customer service with my concerns, I was pleasantly surprised by their efficiency and the willingness to find a fair resolution. The immediate and empathetic feedback I received not only resolved my issues but also left me feeling valued as a customer. I want to extend my heartfelt gratitude to the internet-bikes.com team for their outstanding after-sales support. In a world where customer service can make or break a shopping experience, their commitment to customer satisfaction truly shone through, turning what could have been a negative experience into a positive one. Thank you once again for your exceptional service!Popal: i bought a bike less than a year ago
I was thrilled to find the perfect bike on internet-bikes.com less than a year ago. I opted for the Popal, and while I expected a high-quality product, my experience has unfortunately been the complete opposite. I paid an additional fee for assembly and shipping, only to find the bike in a sorry state upon delivery. Rust has quickly spread all over, and the paint is easily scratched, making it look like a wreck after just a few uses. I've taken great care to keep it indoors, yet it seems unable to withstand regular, gentle use. To add insult to injury, the rare light is already broken, and the tires are constantly losing pressure. A local bike shop even pointed out that the tires and inner tubes are of such poor quality that they cannot hold air properly, making for an unsafe riding experience due to the lack of grip on the road. When I reached out to customer service, I was met with dismissiveness. They've gone as far as to claim that rust is a normal occurrence, even after a mere 10 months, ignoring all other issues with the bike. I'm appalled by the lack of accountability and their refusal to address legitimate concerns. I feel compelled to caution others against purchasing a Popal bike from internet-bikes.com. The exorbitant price tag does not match the abysmal quality of the product, and the customer service has been utterly unhelpful and, frankly, dismissive. Legal recourse may be my only option if they fail to make amends for this disappointing experience. Overall, this has been a huge letdown, and I hope that by sharing my experience, others can avoid the frustration and dissatisfaction that I've encountered with this purchase.Revamp Bikes: Rekindling My Passion for Cycling
Embarking on my biking journey less than a year ago, I invested in a Popal bike from internet-bikes.com. Initially thrilled with my purchase, the excitement was soon overshadowed by disappointment. The bike, despite being carefully maintained indoors and sparingly used, quickly deteriorated. Rust speckled its frame, while unsightly scratches marred its appearance from mere regular handling. Even a light malfunctioned prematurely, highlighting subpar durability. The tires, plagued by constant deflation, posed a safety hazard with their diminished grip on the road. Despite diligent pumping, the poor quality persisted, as confirmed by a professional bike shop. Seeking redress, I reached out to customer service, only to receive a dismissive response normalizing the pervasive rust issue. Feeling unheard and undervalued, my plea for assistance fell on deaf ears, leaving me disheartened and disillusioned. In hindsight, the exorbitant cost of assembly and shipping amplifies the distress caused by the bike's swift deterioration. The promise of quality was shattered, replaced by a bitter realization of a purchase marred by poor craftsmanship and inadequate customer support. Regrettably, the allure of a Popal bike proved hollow, failing to deliver on its purported standard despite the steep price tag. As I reflect on this tumultuous experience, I am reminded of the need for transparency, accountability, and integrity in the realm of consumer transactions. The hope for an amicable resolution lingers, as a shadow of disappointment looms large. Should amends not materialize, the somber prospect of legal recourse may be the only path forward. In the interim, my cautionary tale serves as a reminder to exercise diligence and discernment in navigating the marketplace, safeguarding against disillusionment and disarray.A Cautionary Tale: My Experience with Internet-Bikes.com
As a seasoned cyclist, I am always on the lookout for great deals on quality bikes. When I stumbled upon Internet-Bikes.com, I was thrilled to find a seemingly perfect match for my needs. However, what followed was a series of disappointments that I feel compelled to share. The website clearly stated that the bike would not come assembled, which was not an issue for me. I decided to assemble it myself, only to discover that both wheels were warped and one bearing had play. Despite reaching out to the customer service team, I was advised to tune the spokes to address the wheel warp, a request I found highly unusual for a brand-new bike. Subsequently, I sought the expertise of my father, who has over 25 years of experience in professional biking. Even with his knowledge, the issues could not be resolved. Appalled by the situation, I involved a professional technician who confirmed the defects in the wheels and bearing, in addition to identifying a wheel hop. Although the vendor agreed to take back the bike, I was disheartened to learn that I would have to pay for the shipping upfront, regardless of the product's clear defects. Throughout this arduous process, the customer service displayed a lack of empathy and understanding, compounding my frustration. While the bike may have looked good, the quality control and customer service left much to be desired. Despite my negative experience, I acknowledge that not everyone may encounter similar issues. However, I urge potential buyers to exercise caution and thoroughly consider their options before making a purchase from Internet-Bikes.com.A Journey of Disappointment and Unwavering Resolve: My Experience with Internet-Bikes.com
After stumbling upon internet-bikes.com, I was immediately drawn to their alluring selection and competitive prices. Eager to embrace a new adventure, I decided to purchase a bike from them. Little did I know that this decision would lead me down a path of frustration and disappointment. Upon receiving my bike, I was taken aback to discover that it arrived in a disassembled state, contrary to my expectations. The additional cost for assembly caught me off guard, but I was determined to put the bike together myself. However, my optimism soon waned as I noticed significant issues with both wheels - they were visibly warped, and one bearing exhibited concerning play. Seeking guidance, I reached out to the vendor, hoping for a quick solution. To my surprise, their response left much to be desired. Their suggestion that I tune the spokes to rectify the wheel warping felt unconventional and unprofessional for a brand-new product. Even with my father's extensive biking expertise, we couldn't resolve the issues as advised by the vendor. Desperate for a resolution, I sought the expertise of a professional technician. Despite their best efforts, the technician confirmed my worst fears - both wheels were warped, the bearing had play, and one wheel even had a noticeable hop. This confirmation only underscored the poor quality control of the product I had received. Frustrated and disheartened, I contacted the vendor again, hoping for a straightforward return process. Instead, I encountered further obstacles - being asked to pay upfront for shipping and providing extensive evidence of the defects. Their lack of understanding and empathy toward my situation only added to my disappointment. In retrospect, the only redeeming quality of my experience was the bike's aesthetic appeal. However, this superficial charm paled in comparison to the glaring issues I encountered. I cannot in good conscience recommend internet-bikes.com to anyone, as my journey with them has been riddled with challenges and unmet expectations. To those considering a purchase from internet-bikes.com, I urge you to tread cautiously. While luck might be on your side, the lackluster quality control and unsatisfactory customer service I experienced serve as cautionary tales. Choose wisely, and may your cycling adventures be free of the obstacles I faced.Dont buy something from here!!
As a dedicated cyclist, I've had my fair share of experiences with online bike purchases. When I discovered internet-bikes.com, I was initially drawn in by their competitive pricing and promises of a lowest price guarantee. Little did I know that this decision would lead to an unfortunate and disappointing experience. I found myself paying almost double the price for a bike compared to other websites. Despite their lowest price guarantee, I was left feeling frustrated and out of pocket. The additional costs for shipping and return were unexpected and not transparent, adding to my overall dissatisfaction. Upon receiving my order, I was shocked to find that the bike was only half assembled, despite paying an extra 42 euros for assembly. It left me in a position where I had to spend extra money to have it properly put together, defeating the purpose of paying for assembly in the first place. To make matters worse, the bike arrived in a flimsy box that seemed inadequate for proper shipping, resulting in scratches on the bike. With the added disappointment of having to cover the return costs, I was left with no choice but to go through the hassle of returning the bike. My experience with internet-bikes.com was a letdown, to say the least. The lack of transparency, unexpected costs, and subpar delivery left me feeling disheartened and taken advantage of. As a passionate cyclist, I cannot recommend making a purchase from this website to fellow riders. In the end, I hope that my experience serves as a cautionary tale for others considering internet-bikes.com for their cycling needs. It's crucial to thoroughly research and consider all aspects of an online purchase to avoid the frustration and disappointment I encountered.No Results Found
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{{{reviewBody}}}Introduction
Internet-bikes.com is an online retailer that specializes in offering a wide range of bicycles and cycling accessories. With a user-friendly website and a vast selection of products, the company aims to provide customers with a convenient and reliable online shopping experience. In this editorial review, we will delve into various aspects of internet-bikes.com to assess its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Wide range of bicycles and cycling accessories
- User-friendly website
- Competitive pricing
- Responsive customer service
- High-quality products
- Multiple payment options
- Positive customer reviews
- Cons:
- Limited community involvement
- Shipping costs may vary
User Experience
Internet-bikes.com offers a seamless user experience through their well-designed website. With intuitive navigation and detailed product categories, customers can easily find the desired bicycle or accessory they are looking for. The website's responsive design ensures a smooth browsing experience on both desktop and mobile devices. Additionally, the inclusion of comprehensive product descriptions and high-quality images enhances the user experience by providing ample information for making informed purchase decisions.
Pricing and Value for Money
Internet-bikes.com offers competitive pricing for their products, ensuring excellent value for money. The prices are often lower compared to brick-and-mortar stores, making online shopping on internet-bikes.com a cost-effective option. Additionally, the company frequently provides promotions and discounts, further enhancing the value for money. Customers can save significantly while still enjoying high-quality bicycles and accessories.
Customer Service
Internet-bikes.com values customer satisfaction and provides responsive and helpful customer service. Their support team promptly addresses inquiries, resolves issues, and offers assistance throughout the purchasing process. Customers can reach out through various channels such as phone, email, or live chat, ensuring convenience and accessibility. The knowledgeable and friendly customer service representatives contribute to a positive shopping experience for customers.
Product Quality and Selection
Internet-bikes.com boasts an extensive selection of high-quality bicycles and cycling accessories. They partner with reputable brands, ensuring that customers have access to top-notch products. Whether it's a mountain bike, road bike, or any accessory like helmets, pedals, or clothing, internet-bikes.com offers a diverse range to cater to the needs and preferences of all cyclists. The products undergo rigorous quality control measures, ensuring durability and performance.
Website Usability
The website of internet-bikes.com is designed with usability in mind. The intuitive layout and clear navigation make it easy for customers to browse and search for products. The website loads quickly, ensuring a smooth shopping experience. Additionally, the inclusion of filtering options and sorting features enables customers to refine their search and find products that meet their specific requirements. The checkout process is streamlined and hassle-free, further enhancing the website's usability.
Returns and Exchanges
Internet-bikes.com has a fair and transparent returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The company provides clear instructions and guidelines to facilitate the process. It's important to note that returns or exchanges may involve shipping costs, depending on the reason for the return, which can be a minor inconvenience for customers.
Promotions and Discounts
Internet-bikes.com frequently offers promotions and discounts to provide customers with additional savings on their purchases. They have seasonal sales, holiday discounts, and clearance events, allowing customers to take advantage of reduced prices. Subscribing to their newsletter or following their social media channels keeps customers informed about the latest promotions and discounts, ensuring that they can make the most out of their shopping experience.
Reputation
Internet-bikes.com has built a solid reputation in the online cycling retail industry. Their commitment to providing high-quality products, exceptional customer service, and competitive pricing has earned them a loyal customer base. Positive customer feedback and reviews reflect the company's reliability and trustworthiness. Internet-bikes.com has established itself as a reputable online retailer, known for delivering excellent products and customer satisfaction.
Payment Options
Internet-bikes.com offers multiple payment options to cater to the preferences of their customers. Customers can securely complete their purchase using major credit cards, such as Visa, Mastercard, or American Express. Additionally, the website supports popular payment platforms like PayPal, ensuring convenience and flexibility during the checkout process.
Loyalty Programs
Internet-bikes.com currently does not have a loyalty program in place. However, the company occasionally rewards repeat customers with exclusive promotions or discounts as a gesture of appreciation for their ongoing support. While a formal loyalty program would further enhance customer engagement and incentivize continued patronage, the occasional rewards demonstrate the company's commitment to customer satisfaction.
Customer Reviews
Customer reviews play a crucial role in establishing trust and credibility for online retailers like internet-bikes.com. The company encourages customers to leave reviews and ratings for their purchased products. These reviews provide valuable insights for potential customers, helping them make informed decisions. The majority of customer reviews for internet-bikes.com are positive, highlighting the high-quality products, prompt delivery, and excellent customer service provided by the company.
Community Involvement
Internet-bikes.com has limited community involvement initiatives. While they focus primarily on providing a seamless online shopping experience, an increased emphasis on community engagement, such as sponsoring local cycling events or donating to cycling-related charities, would further demonstrate their commitment to the cycling community and foster a sense of community among their customers.
Shipping and Costs
Internet-bikes.com offers shipping services to various locations nationally and internationally. The shipping costs can vary depending on the destination, size, and weight of the products. The company strives to provide competitive shipping rates while ensuring the safe and timely delivery of the orders. Customers can refer to the shipping information provided on the website or contact customer service for specific details regarding their order.
In conclusion, internet-bikes.com is a reputable online retailer that offers a wide range of bicycles and cycling accessories. With their user-friendly website, competitive pricing, high-quality products, and responsive customer service, the company prioritizes customer satisfaction. While they have limited community involvement and shipping costs may vary, the overall shopping experience provided by internet-bikes.com is commendable. With positive customer reviews and a solid reputation, internet-bikes.com is a trustworthy destination for cyclists looking to purchase bicycles and accessories online.