Users Voice for Inthecompanyofdogs

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Inthecompanyofdogs Overall rating
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Review article published on: 03 Sep 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 4.8 3.3 1.5 2.7
Feb 2023 5 5 5 5 5 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Inthecompanyofdogs Review by

Introduction is an online store that specializes in offering high-quality dog products to pet owners. The website has a vast selection of products ranging from dog beds, collars, leads, crates, apparel, toys, grooming products, and food. The shopping platform was established in 1996, and since then, it has been serving dog owners across the United States. has positioned itself as a one-stop-shop for pet owners, offering everything they need to take care of their furry friends.

Pros and Cons

  • Wide selection of pet products
  • High-quality dog products
  • Affordable pricing
  • Excellent customer service
  • Free returns and exchanges
  • Limited selection of products for other pets
  • Expensive shipping costs
  • Occasional stock issues
  • No international shipping
  • No subscription services

User Experience has a user-friendly interface that allows customers to shop with ease. The website is well organized, and it's easy to navigate. Users can filter products according to their preferences, like by size, color, breed, and age of the dog. The website's search function is also quite efficient, enabling customers to find what they want quickly. The checkout process is simple and secure, requiring customers to fill in basic information before completing the transaction.

Pricing and Value for Money offers affordable pricing for most products, considering the high quality of their dog products. The website also has seasonal discounts and promotions, which allows customers to save money on their orders. However, shipping costs may be expensive, especially for oversized products, which may affect the overall value for money.

Alternatives competes against other dog product brands such as Chewy, Petco, and Amazon. Chewy offers free shipping on orders over $49 and has a wider selection of products. Petco has a broader selection of animal products, including cats, birds, and reptiles, while Amazon is the most extensive online store with thousands of dog products.

Customer Service has excellent customer service. The brand's customer support team is friendly and helpful, always ready to assist customers with inquiries or challenges. The team can be reached via phone or email, with quick response times. In case of returns or exchanges, the process is relatively smooth, with no hassle, and the company offers free return shipping.

Product Quality and Selection offers premium-quality dog products, with many name-brand options to choose from. The website's product selection caters to different dog sizes and breeds, and customers can find everything from steel crates, orthopedic dog beds, designer collars, and even personalized dog bowls.

Website Usability

The website's usability is top-notch. It has a clean, modern interface that makes it easy for customers to find and buy products. The website is also optimized for mobile devices, allowing customers to shop while on the go.

Returns and Exchanges has a generous returns and exchange policy. Customers can return any product within 90 days of purchase, provided it's in the original condition, and the company issues a full refund. The brand also provides free return shipping on all orders.

Promotions and Discounts offers seasonal promotions such as free shipping, discounts on selected products, and even holiday-themed products. Customers can also sign up for the brand's email newsletter to receive exclusive discount codes, sale alerts, and more.

Reputation has a good reputation for providing high-quality dog products, excellent customer service, and quick shipping times. The website has an average 4-star rating on Trustpilot and many positive customer reviews.

Payment Options

Customers can pay for their orders using various payment methods such as credit cards, PayPal, and Amazon Pay. does not store any payment information, ensuring customer transactions are completely secure.

Loyalty Programs does not offer any loyalty programs or rewards to its customers.

Customer Reviews has many positive customer reviews on various platforms. Customers praise the website for its excellent product quality, fast shipping times, and helpful customer service.

Community Involvement supports animal welfare organizations through charitable donations, supporting dog festivals, and running fundraisers. The company has also partnered with various animal shelters across the country to help rehome shelter dogs.

Shipping and Costs offers standard, two-day, and next-day shipping options. However, shipping costs can be expensive, especially for large items. The brand does not offer free shipping on all orders, and therefore, customers should be aware of the potential shipping costs before purchasing. In conclusion, is a reliable shopping platform for dog owners who are looking for high-quality dog products. The website offers a vast selection of products at affordable prices, excellent customer service, and efficient shipping times. However, the brand could benefit from expanding its product selection to include other pets, particularly cats and birds, and adopting a loyalty program to reward loyal customers.