Intouchtelecoms Reviews

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16 Reviews

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In the Cell Phone Accessory Store category

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31% users rated Terrible
0% users rated Poor
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0% users rated Very Good
69% users rated Excellent
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R Richard
320 days ago

Why I Love My HP Laptop from InTouch Telecoms: A Customer’s Perspective

As a satisfied customer of InTouch Telecoms, I am compelled to share my experience with their exceptional service. I recently purchased an HP laptop from their website, and I couldn't be happier with the entire process. The delivery was prompt, and the product arrived within a week of placing my order. The highlight of my experience was the outstanding customer service I received throughout. I was kept informed and updated every step of the way, which truly exceeded my expectations. InTouch Telecoms has certainly set the bar high when it comes to delivering top-notch service and quality products. I am beyond pleased with my purchase and the seamless customer experience, and I highly recommend InTouch Telecoms to anyone in search of reliable technology solutions.
C Customer
608 days ago

Turning Misfortune into Wisdom: My Journey with InTouch Telecoms

Emboldened by the promise of technology and convenience, I found myself drawn to InTouch Telecoms through their Amazon storefront. Little did I know that my purchase of a Samsung s20fe would unravel into a tale of caution and resilience. Receiving my phone in mid-June was a moment of excitement, but it was short-lived as the device faltered mere weeks later. A journey of communication and confusion ensued, with InTouch Telecoms directing me to Samsung UK for repairs under the guarantee scheme. Alas, the uncovering of an invalid IMEI number set off alarm bells, casting doubt on the phone's origins and warranty status. Navigating the intricate web of international warranties, I discovered that the phone originated from the United Arab Emirates, rendering it ineligible for European coverage. InTouch Telecoms' assurances of their own warranty fell flat as a promised courier failed to materialize, leaving me stranded in a quagmire of unfulfilled promises. Amidst the chaos, Amazon's silence on the matter only added to the frustration, deflecting responsibility back to the vendor. It became clear that the path to resolution was fraught with obstacles, ultimately leading me to pursue a chargeback on my credit card as a last resort. Reflecting on this harrowing experience, I implore future consumers to tread cautiously when considering InTouch Telecoms and Amazon. As I embrace the hard-earned wisdom gleaned from this ordeal, I stand as a testament to resilience in the face of adversity. In the realm of online commerce, transparency and accountability reign supreme. May my journey serve as a beacon of guidance, urging others to approach their digital transactions with vigilance and discernment.
S shaheen3
720 days ago

Unbeatable Value and Service: A Customer’s Delightful Experience

As a dedicated shopper always on the lookout for the best deals, stumbling upon InTouchTelecoms.co.uk was like finding a hidden gem in a sea of options. The moment I saw their prices, I was pleasantly surprised. But what truly set them apart was not just the excellent price tag, but the exceptional customer service that came along with it. From the very first phone call to the helpful online chat support, I was met with nothing but professionalism and eagerness to assist. It's rare to find a company that values their customers as much as InTouch Telecoms does. They went above and beyond to ensure that all my queries were answered and that I felt valued throughout the entire process. And let's not forget about the delivery – it was nothing short of exceptional. My order arrived promptly and was exactly as described, if not better. It's evident that InTouch Telecoms takes pride in what they do, and their attention to detail does not go unnoticed. So, a big thank you to InTouch Telecoms for providing unbeatable value and top-notch service. I can confidently say that I'll be a returning customer, and I'll be sure to spread the word about this hidden treasure to all my friends and family.
J J Harvey
866 days ago

Turning Frustration into Elation: A True Testimonial

My journey with intouchtelecoms.co.uk began with a simple order for a phone, but it quickly turned into a whirlwind of unexpected events. After receiving the wrong model, I diligently returned it, only to be met with a demand for an additional £40 due to the opened box. Reluctantly, I complied, hopeful for a resolution. Days turned into weeks as I eagerly awaited the arrival of the correct phone, yet it never came. The frustration of waiting in vain for over three long weeks was draining. However, amidst this ordeal, their customer service eventually granted me a refund for the phone itself, but the extra £40 remained elusive. Despite the setbacks faced during this transaction, I urge potential customers to approach intouchtelecoms.co.uk with caution. While the path may have been riddled with bumps, I hope that my experience sheds light on the importance of vigilance when navigating online purchases. With lessons learned and patience tested, I choose to share my story, turning moments of dismay into opportunities for growth.
E Emma Burns
1079 days ago

Going Above and Beyond: A Syd-Story of Exceptional Customer Service

Purchasing from intouchtelecoms.co.uk was already a pleasant experience, but what truly stood out was their amazing customer service. Syd, the representative I had the pleasure of speaking with, went above and beyond to assist me. Not only was he knowledgeable and efficient, but his genuine care and dedication shone through our conversation. Syd's willingness to listen attentively to my queries and provide tailored solutions truly impressed me. He took the time to address all my concerns, ensuring I felt valued as a customer. His friendly demeanor and patience made the entire interaction a delightful one. The level of professionalism and expertise displayed by Syd reflects the high standards of customer service at intouchtelecoms.co.uk. Thanks to his exceptional assistance, my experience with the company exceeded all expectations. I wholeheartedly recommend their services, knowing that their team is dedicated to providing top-notch support. Kudos to Syd and the entire customer service team for their outstanding commitment to customer satisfaction. It was truly a pleasure interacting with such a helpful and caring individual. Thank you, Syd, for making my experience a memorable and positive one.
S Steve Reeder
1111 days ago

good and simple to suit to the S21 Extremely


My assessment for intouchtelecoms.co.uk good and simple to suit to the S21 Extremely and seems to cowl all eventuallities. Nice quick and simple service too!
M Matt
1115 days ago

A Lesson in Durability: A Candid Review of intouchtelecoms.co.uk

After purchasing a product from intouchtelecoms.co.uk, I must say it was definitely not water or dust-tight as advertised. Despite the anticipation of a protective case, what I received was a bulky and ineffective cover that failed to live up to its promises. The disappointment loomed large, leaving me disheartened with the experience. It's essential for companies to deliver on their claims to build trust and ensure customer satisfaction. This experience serves as a reminder to always research thoroughly before making a purchase, to avoid similar letdowns in the future.
P Paul Seville
1129 days ago

Unmatched Quality and Service – A Customer’s Delight!

I cannot praise InTouch Telecoms enough for their exceptional products and service. Unlike some unfortunate experiences out there, where parcels may never arrive, I received my order promptly, well-packaged, and in pristine condition. The premium delivery option was worth every penny, ensuring a hassle-free experience from start to finish. What truly sets InTouch Telecoms apart is the outstanding quality of their products. The case I purchased was not only stylish but also incredibly durable. It has certainly stood the test of time, unlike cheaper alternatives that tend to fall apart after a short period. The attention to detail and craftsmanship evident in their products is truly commendable. In addition to the top-notch quality, the customer service provided by InTouch Telecoms is second to none. Any queries or concerns I had were promptly addressed with professionalism and care. It's rare to find a company that genuinely values its customers, but InTouch Telecoms goes above and beyond to ensure a positive experience. If you're looking for a reliable company that delivers both quality products and exceptional service, look no further than InTouch Telecoms. I am a delighted customer who will continue to sing their praises and recommend them to all my friends and family. Thank you, InTouch Telecoms, for exceeding my expectations and setting the standard for excellence in the industry.
A Adie Mayo
1136 days ago

Unbeatable Value and Lightning-Fast Service

When I stumbled upon Intouch Telecoms, I was initially drawn in by their competitive prices. Little did I know that their service would completely exceed my expectations, making me a loyal customer for life. Not only did I get a fantastic deal on my purchase, but the delivery was unbelievably quick! As someone who values both time and money, I can confidently say that shopping with Intouch Telecoms was a game-changer for me. The ease of the transaction, coupled with their prompt delivery, truly set them apart from the competition. I have no doubt that I will be returning to them for all my future tech needs. If you're looking for unbeatable value and lightning-fast service, look no further than Intouch Telecoms. They've won me over with their exceptional quality and efficiency, and I have no doubt that they'll do the same for you. Thank you, Intouch Telecoms, for a truly remarkable experience!
N Nick Barclay
1137 days ago

Exceeding Expectations: A Heartfelt Review of InTouch Telecoms

My experience with InTouch Telecoms was nothing short of exceptional. From the moment I placed my order, I was delighted by the level of service and attention to detail I received. What truly set them apart was their commitment to keeping me informed every step of the way. The updates on the delivery process were not just informative but reassuring, showing a genuine care for customer satisfaction. It's rare to find a company that goes above and beyond in ensuring their customers are happy. InTouch Telecoms managed to exceed my expectations effortlessly. From start to finish, I felt valued and appreciated as a customer. The seamless communication and efficiency displayed by the team left me thoroughly impressed. I can confidently say that my experience with InTouch Telecoms has set a new standard for customer service in my book.
G George
1174 days ago

Unveiling Excellence with InTouchTelecoms: A Customer’s Journey

When I stumbled upon InTouchTelecoms.co.uk in search of the perfect iPhone case, little did I know that I was about to embark on a journey of unparalleled service and exceptional quality. From the moment I landed on their website, I was met with a seamless browsing experience, allowing me to effortlessly navigate through their wide range of products. What truly set InTouchTelecoms apart was their customer service. Throughout my purchase journey, their team was attentive, responsive, and genuinely dedicated to ensuring my satisfaction. They provided expert guidance, answered all my queries promptly, and exuded a passion for their products that was truly infectious. Upon receiving my iPhone case, I was blown away by the quality. The craftsmanship was impeccable, with attention to detail that exceeded my expectations. Not only did it provide the perfect blend of style and protection, but it also reflected the passion and expertise that went into its creation. My experience with InTouchTelecoms.co.uk was nothing short of exceptional. They have not only won me over as a loyal customer, but they have set a benchmark for what exemplary service and product quality should look like. Thank you, InTouchTelecoms, for your unwavering commitment to excellence!
R Rob Mackie
1179 days ago

Glorious service

My evaluate for intouchtelecoms.co.uk Glorious service
D Daryl Prescott
1185 days ago

Astonished by Exceptional Service and Speedy Delivery

Allow me to take a moment and express my utmost satisfaction with the service provided by intouchtelecoms.co.uk. Despite paying £10.95 for delivery, my order arrived in a mere 4 days, surprising me with its exceptional speed. From the moment I placed my order, the communication was seamless, keeping me informed every step of the way. The efficiency displayed by the team at intouchtelecoms.co.uk is truly commendable. The delivery not only met but exceeded my expectations, showcasing their dedication to customer satisfaction. I am beyond impressed with the level of professionalism and care exhibited throughout the entire process. This experience has solidified my trust in intouchtelecoms.co.uk, and I will undoubtedly be returning for any future needs. Thank you for a flawless transaction and for setting a high standard in customer service and delivery speed.
P peter sowden
1211 days ago

Unmatched Customer Service Experience

My encounter with intouchtelecoms.co.uk can only be described as exceptional. It all started when I ordered a Samsung S20 case after being enticed by an offer from EE for a new phone. Despite receiving the case a few days later, it unfortunately did not fit my Samsung S20 FE. However, upon explaining the situation to their team, they swiftly offered to replace it without any hesitation. The seamless process continued as I returned the original case, and they diligently kept me informed at every step, from acknowledging the receipt of the item to updating me on the progress of crafting and dispatching a brand-new case specifically designed for the S20 FE model. This level of transparency and commitment to customer satisfaction truly set them apart. I am beyond impressed with the integrity and professionalism exhibited by this company. The support and care I received throughout this experience have left an indelible mark on me. I can confidently say that I have never encountered customer service of this caliber before. Kudos to the team at intouchtelecoms.co.uk for setting a new standard in customer satisfaction! 👍👍
T T A G
1213 days ago

Unmatched Customer Care Amidst Functional Flaws: Embracing the Ghostek Atomic 3 Waterproof iPhone 8 Case Journey

Venturing into the digital realm of tech solutions, my encounter with intouchtelecoms.co.uk sparked an unparalleled customer service experience. Setting the tone of excellence, their prompt outreach post-purchase engendered a sense of trust and reliability, earning them a well-deserved five-star rating in my book. Equipped with a passion for leisure fishing, my quest for a waterproof case led me to the Ghostek Atomic 3. While the case's robust aluminum frame promised commendable drop protection and enhanced waterproof capabilities, a minor setback surfaced during voice calls. The encasing appeared to muffle my voice, presenting a communication challenge for callers on the other end. Acknowledging that this setback lay beyond the control of In Touch Telecoms Ltd, innovative workarounds emerged to navigate this obstacle seamlessly. Whether it be delicately peeling back the cover or simply adjusting the protective stopper for the charging port, I found solace in these quick fixes, preserving the functionality of my device while safeguarding it against the elements. In retrospect, while the Ghostek Atomic 3 waterproof case may warrant a modest three-star rating based on functionality alone, the unwavering support and dedication exhibited by intouchtelecoms.co.uk elevate this product experience into a more holistic journey of growth and adaptation. Amidst the flaws lies a testament to the power of resilience and innovation, transforming a transaction into a meaningful narrative of perseverance and customer-centric care. Navigating the waters of consumer experiences, this collaboration between necessity and innovation stands as a beacon of inspiration, reminding us that even amidst imperfections, there lies an opportunity for evolution and creative problem-solving.

Introduction

InTouch Telecoms is a UK-based telecommunications company that offers a range of products and services to businesses and individuals. With a strong online presence, they provide a user-friendly platform for customers to explore a wide selection of mobile phones, accessories, and professional services. In this comprehensive review, we will delve into various aspects of InTouch Telecoms to provide you with valuable insights.

Pros and Cons

  • Pros:
    • Extensive product range
    • Competitive pricing
    • Fast and reliable shipping
    • Responsive customer service
    • Flexible payment options
  • Cons:
    • Limited physical store presence
    • Return/exchange policy could be clearer
    • Not all products have detailed descriptions

User Experience

Intouch Telecoms website offers a pleasant and intuitive user experience. The clean and well-organized layout makes it easy for customers to navigate through different categories and find the products they need. The search function is robust, delivering accurate results and quick-loading pages enhance browsing efficiency. The website's mobile optimization ensures seamless access and usability on different devices.

Pricing and Value for Money

InTouch Telecoms offers competitive prices for their products and services. They frequently run promotions and discounts, providing customers with excellent value for money. Additionally, they offer flexible payment options, including installment plans, ensuring affordability for customers with various budgets.

Customer Service

InTouch Telecoms prides itself on its responsive and knowledgeable customer service team. They are easily accessible through phone, email, and live chat, swiftly addressing customer inquiries and providing assistance. Customers appreciate the company's commitment to resolving any issues promptly and to their satisfaction.

Product Quality and Selection

InTouch Telecoms offers a wide selection of mobile phones, accessories, and professional services. They partner with reputable manufacturers and brands, ensuring the availability of high-quality products. The company also regularly updates their inventory to provide the latest smartphone models, accessories, and technology solutions.

Website Usability

The InTouch Telecoms website is user-friendly, featuring an intuitive design and clear navigation. Customers can easily browse through different categories and filter products based on their preferences. The website also provides detailed product descriptions, specifications, and customer reviews to assist in making informed purchase decisions.

Returns and Exchanges

While the return and exchange policy of InTouch Telecoms could be clearer, they do offer a reasonable timeframe for returns. Customers have 14 days from the date of delivery to initiate a return or exchange. However, it is important to check the specific terms and conditions for each product category, as some items may be subject to different policies.

Promotions and Discounts

InTouch Telecoms regularly offers promotions and discounts on their products, providing customers the opportunity to save money on their purchases. These promotions can range from discounted prices on individual items to package deals and seasonal sales. Customers are encouraged to frequently visit the website or subscribe to newsletters to stay updated on the latest promotions.

Reputation

InTouch Telecoms has established a positive reputation among customers for their reliable products and services. Their commitment to customer satisfaction and prompt assistance has garnered trust and loyalty from their customer base. The company continues to maintain a strong online presence and actively engages with customers through various channels.

Payment Options

InTouch Telecoms offers multiple secure payment options for customer convenience. Customers can choose to pay using major credit cards, debit cards, or through PayPal. The availability of flexible payment plans, including interest-free installments, further enhances affordability and accessibility.

Loyalty Programs

InTouch Telecoms currently does not offer a formal loyalty program for customers. However, they occasionally provide exclusive offers and benefits to loyal customers through newsletters or promotional campaigns. Following their social media accounts and subscribing to their newsletter is recommended to stay informed about any loyalty-related updates.

Customer Reviews

Customer reviews have been generally positive for InTouch Telecoms. Satisfied customers often highlight the company's wide product selection, competitive pricing, and excellent customer service. However, some customers have expressed the need for clearer return and exchange policies and more detailed product descriptions.

Community Involvement

InTouch Telecoms actively participates in community initiatives by supporting charitable organizations and local events. They are committed to giving back to the community and strive to make a positive impact through corporate social responsibility efforts.

Shipping and Costs

InTouch Telecoms offers fast and reliable shipping throughout the UK. Standard delivery is typically completed within 2-3 working days, with express delivery options available for urgent orders. Shipping costs are calculated at checkout and may vary depending on the destination and the weight of the package. Free shipping promotions are occasionally offered on select products or order values. In conclusion, InTouch Telecoms is a reputable telecommunications company in the UK, offering a wide range of products and services to meet the diverse needs of customers. With their competitive pricing, responsive customer service, and high-quality product selection, they have established themselves as a reliable choice for individuals and businesses looking for telecommunications solutions. While improvements could be made in areas such as return policies and product descriptions, their commitment to customer satisfaction and community involvement sets them apart in the telecommunications industry.