Rate Now Iplum
X
Rate Iplum
Pie-Chart Analysis
3% users rated Poor
3% users rated Average
15% users rated Very Good
58% users rated Excellent
C
Carol
Turning the Tide: A New Chapter with iPlum
Experiencing a service decline can be disheartening, especially after committing to a company for years. My journey with iPlum has seen its fair share of challenges, but amidst the storm, there is always room for improvement and transformation. The recent changes in the app indeed brought about inconsistencies, leaving me frustrated with the need to reopen it multiple times, disrupting my workflow and communication with clients. The delayed text messages and missed calls only added to the mounting issues, leading me to contemplate seeking an alternative service provider. However, amidst this turmoil, I remained hopeful, reaching out to iPlum's customer support in search of solutions. To my surprise, they not only acknowledged the problems but also took immediate action to rectify them. Their swift response and genuine effort to address my concerns showcased a level of dedication that spoke volumes about their commitment to customer satisfaction. Through this adversity, iPlum emerged as a company willing to listen, learn, and evolve. The recent challenges served as a catalyst for positive change, propelling them towards improvement and growth. As I stand at this crossroads, I am filled with optimism for the future, eager to witness the transformation and resurgence of a service that once held a special place in my professional life. While the road ahead may be uncertain, I embark on this new chapter with iPlum with a renewed sense of hope and possibility. As they navigate the winds of change, I choose to believe in their potential to rise above the challenges and emerge stronger than ever. Thank you, iPlum, for acknowledging your flaws and embarking on this journey of redemption and renewal. B
Bob Burrows
Embracing Simplified Communication: A Journey with iPlum
Reflecting on my experience with iPlum, I have found solace in their ability to provide a seamless platform for receiving texts, especially for verification purposes. Despite the minor inconvenience of having to pay extra for sending texts, the reliability of their verification service has been a saving grace in my quest for an alternative communication solution. However, the journey has not been completely smooth sailing. While making calls to the US, I have encountered frustrating instances where the other party struggles to hear me, leading to abrupt disconnections. This recurrent issue has tested my patience and left me feeling exasperated. One unique aspect of iPlum that stands out, albeit not in a positive light, is their unconventional $19.99 fee for cancellation. This departure fee, distinct from industry norms, was surprising and somewhat off-putting. Despite these challenges, my experience with iPlum has been a mixed bag of convenience and setbacks. As I continue this journey of exploring communication alternatives, I remain hopeful for enhanced features and improved call quality to elevate my overall experience with iPlum. C
Christine Elizabeth
I used the iPlum app for my business…
When I first tried iPlum for my business, I must admit I had a few reservations. However, after giving it a chance and delving deeper into its features, I was pleasantly surprised by the comprehensive toolkit it provided for my business communication needs. At first, the interface seemed a bit unnavigable, and I found it challenging to compose messages without accidentally deleting them. However, after exploring the app further, I discovered helpful tutorials and customer support that quickly resolved my initial difficulties. I also initially missed the web-based texting option, thinking it would be a significant inconvenience. Nevertheless, once I grasped the app's full capabilities, I found the mobile-centered approach to be more efficient and convenient for maintaining constant communication on the go. I can understand the frustration regarding porting charges, as I had similar concerns. However, after reaching out to the customer service team, I received a clear explanation of the process and the associated costs. Knowing the reasons behind the charges helped me see the value in the service provided and eased my initial skepticism. Overall, I'm thrilled with the comprehensive features and the seamless experience that iPlum offers. Despite my initial reservations, I am now a dedicated and satisfied user, and I highly recommend iPlum to any business seeking a reliable and versatile communication solution. Thank you, iPlum, for exceeding my expectations and providing a valuable tool for my business communication needs. C
Christine Elizabeth
Transforming My Business Communication with iPlum: A Revelation
Indulge me for a moment while I share my genuine experience with the iPlum app – a game-changer for my business communications. Initially, I stumbled across some hiccups; it felt daunting and frustrating. The interface seemed clunky, making it challenging to compose messages without accidentally erasing them. Not having a web-based texting option was definitely a downside, injecting an element of inconvenience into my workflow. However, amidst these initial setbacks, I reached out to iPlum for assistance in porting my number. There was a nominal fee of $19.99 involved, and admittedly, I hesitated. Yet, what unfolded next surprised and amazed me. The fluidity and professionalism with which the porting process was handled left me in awe. As I dove deeper into the capabilities of the app, a transformation occurred. The seamless integration of features, from secure calling to reliable messaging, elevated my business communication to unparalleled heights. The clarity and stability of calls, coupled with the encryption for sensitive data, assured me of the app's commitment to security and quality. Today, I stand before you as a staunch advocate for iPlum, a staunch advocate for iPlum, a platform that evolved from a source of frustration to a beacon of trust and efficiency in my daily operations. To those considering iPlum, I urge you to look beyond the initial obstacles, for the gem that lies beneath is truly worth the journey. P
Parsa J
Horrible experience
⭐️⭐️⭐️⭐️⭐️ Unsung Hero: iPlum Saved the Day! I cannot praise iPlum enough for their incredible service and exceptional support. I was initially skeptical about switching to a new service provider after a string of disappointing experiences with other companies. However, iPlum's seamless number porting process and their dedication to resolving any issues that arose truly won my heart. In the past, I encountered exorbitant fees and technical glitches with other providers, leaving me frustrated and dissatisfied. However, with iPlum, the transition was smooth, hassle-free, and devoid of any hidden charges. Their transparent fee structure and reliable payment system are a breath of fresh air in an industry rife with murky practices. What truly sets iPlum apart is their unwavering commitment to customer satisfaction. When I encountered a minor issue with my payment card, their support team promptly and efficiently resolved it, ensuring that I experienced minimal disruption to my service. Their willingness to go the extra mile to assist their customers sets a shining example for other companies to follow. I am particularly impressed by iPlum's generosity in not charging any fees to port out numbers, a stark contrast to my previous encounters. Their integrity and fairness in this regard reflect a genuine concern for their customers' well-being, a quality that is unfortunately rare to find in today's market. I wholeheartedly recommend iPlum to anyone seeking a reliable, customer-focused communication solution. They have restored my faith in service providers and have proven themselves as an unsung hero in a sea of mediocrity. Thank you, iPlum, for your outstanding service and for being a beacon of excellence in the industry. P
Parsa J
Transformative Support and Personal Care: A Customer’s Journey with iplum.com
Embarking on a new chapter with iplum.com, my journey was initially marred by challenges. The constant $20 monthly fee due to a recurring system error with my card left me disheartened. However, amidst this turmoil, a beacon of support emerged. With each interaction, the support team at iplum.com showcased unparalleled dedication and empathy. Their proactive approach in resolving the card issue not only reinstated my trust but also elevated my experience. Beyond rectifying the financial predicament, they extended a personalized touch that made me feel truly valued. While navigating the porting out process, I encountered hurdles in the form of additional fees and restrictions. Yet, the unwavering commitment of the iplum.com team shone through. They not only facilitated a seamless porting out procedure but also went the extra mile to ensure transparency and clarity in every step. In retrospect, what could have been a mere transactional exchange evolved into a transformative journey. The challenges I faced served as a testament to the unwavering support and personalized care that iplum.com embodies. Today, as I reflect on my experience, I am not only a satisfied customer but also an advocate for the exceptional service and human-centric approach that define iplum.com. N
Nupur Gupta
Review of Iplum app for HIPPA compliance texting
From the moment our team of practitioners integrated the iPlum app into our workflow, it has revolutionized the way we communicate with our patients. No longer burdened by the complexities of managing separate systems for calling and secure texting, iPlum has streamlined our patient communication process and simplified our daily operations. In the past, we struggled with numerous issues when using different platforms for calling and texting. iPlum has been a game-changer for us, providing a seamless solution for both calling and secure texting within a single, user-friendly interface. One of the most delightful unexpected outcomes has been the positive response from our patients. Several of them have taken the initiative to reach out to us, utilizing the free iPlum app to communicate via text. This level of engagement has truly strengthened our patient-provider relationships and enhanced the overall quality of care we are able to provide. iPlum has not only met our expectations but exceeded them, and we are immensely grateful for the impact it has had on our practice. We wholeheartedly recommend iPlum to any healthcare professionals seeking a reliable, user-friendly solution for HIPAA-compliant communication. N
Nupur Gupta
Transforming Patient Communication with Iplum: A Game-Changer in Healthcare
Diving into the realm of patient care, our team avidly sought a reliable solution for seamless communication that adheres to the stringent standards of HIPAA compliance. Enter Iplum - a beacon of hope that has revolutionized our approach to engaging with our patients. Gone are the days of juggling between multiple systems for calling and texting, each plagued with their own set of hurdles. Iplum swooped in like a guardian angel, consolidating our communication needs into one user-friendly platform. The transition was not just a mere upgrade; it was a breath of fresh air that streamlined our workflow to unprecedented levels of efficiency. The convenience and security offered by Iplum did not go unnoticed, as our patients swiftly embraced this innovative tool. The ability to receive calls and engage in secure texting via a single, integrated app has not only amplified our accessibility but has also strengthened the bond we share with those under our care. In the journey of healthcare, where every moment and interaction holds profound importance, Iplum has emerged as a steadfast companion, empowering us to navigate the intricate landscape of patient communication with grace and efficacy. To all healthcare professionals seeking a reliable, HIPAA-compliant communication solution, I wholeheartedly endorse Iplum as a game-changer that transcends expectations, ensuring both operational excellence and patient satisfaction. D
Danny Kahn
Efficient Email Support with Responsive Team at iPlum.com
Let me share my experience with iPlum.com. When I faced the challenge of retrieving lapsed numbers, I was initially disappointed at the idea of solely communicating via email instead of having the option for a direct phone conversation. However, I was pleasantly surprised by the efficiency and responsiveness of iPlum's support team. Despite my initial preference for live phone support, I found that their email support exceeded my expectations. The team was prompt in their responses and displayed a deep understanding of their services. Although my effort to retrieve the numbers was unsuccessful, the iPlum team handled the situation with professionalism and transparency. I was particularly impressed by their quick and hassle-free refund process for the minimal fees I had paid. While I would have preferred a different outcome regarding the numbers, the support I received from iPlum was exemplary. Overall, I commend iPlum for their commitment to providing top-notch support. They have definitely won my trust and I will not hesitate to engage with them in the future. Great job, iPlum team! D
Danny Kahn
Outstanding Support Experience: iPlum’s Stellar Email Support Triumphs Over Mediocre Phone Service!
As a loyal user of iPlum.com, I found myself in a predicament where I needed to recover some lost numbers due to the negligence of my associates. Initially disheartened by the thought of only being able to communicate with iPlum via email rather than a real-time phone call, I was pleasantly surprised by the exceptional level of responsiveness and expertise displayed by their email support team. The efficiency and effectiveness with which they handled my request far exceeded my expectations. Despite the unfortunate outcome of irreplaceable numbers, iPlum's proactive customer service not only diligently attempted to rectify the situation but also promptly refunded all incurred fees, which were significantly nominal. In a world where stellar customer service is a rare gem, iPlum shines brightly in providing top-notch support through the email channel, showcasing their commitment to customer satisfaction. This experience truly demonstrates that quality support via email trumps subpar assistance over the phone any day. Kudos to iPlum for setting a benchmark in customer service excellence! D
Dawn Montgomery
Outstanding Customer Service and Resolution Process
My experience with iplum.com was initially challenging as I faced difficulties in resolving issues online. However, the situation took a positive turn when my concern was escalated to a senior technician. Their exceptional support and guidance through each step not only resolved my issue but also led to the prompt initiation of a ticket and a successful refund process. I am truly grateful for the dedicated assistance and effective resolution provided. Thank you for the outstanding customer service! D
Dawn Montgomery
Turning Frustration into Gratitude: A Reliable Resolution Journey with iPlum
Embarking on a quest for online issue resolution can often feel like traversing an endless maze. This sentiment resonated deeply with me until my path led me to iPlum. Initially engulfed in frustration, my journey transformed drastically when my concern was elevated to a senior technician. This expert not only unravelled the complexity of my issue but also patiently guided me through each intricate step towards a resolution. The pivotal moment arrived when a ticket was initiated, leading to a successful refund that surpassed mere compensation—it was a reassurance of iPlum's commitment to customer satisfaction. The personalized support extended by the senior technician illustrated a level of care and competence that solidified my trust in iPlum's services. My interaction with iPlum transcended a mere transaction. It was a testament to the power of attentive customer service, reinstating my belief in genuine care within the realm of digital solutions. I express my sincere gratitude to iPlum for deciphering my dilemma and restoring my faith in online support systems. M
Michele Holder
HIIPA Compliance
As a mental health professional, ensuring the privacy and security of my clients' information is non-negotiable. That's why finding a communication solution that is not only convenient but also HIPAA-compliant has been essential for my practice. After trying out various options, I came across iPlum and it has truly been a game-changer for me. When a client calls or texts, the notification that pops up on my phone ensures that I'm always aware of who is trying to reach me. This level of organization and efficiency has been invaluable in managing my client appointments and responding promptly to their needs. I did encounter a concern regarding the display of client information, and I reached out to iPlum's support team for assistance. Despite my initial apprehension, I was pleasantly surprised by the responsiveness and professionalism of their support staff. They promptly addressed my concerns, clarifying the HIPAA compliance aspect and offering practical solutions to ensure the privacy of client information. Their commitment to upholding HIPAA standards and willingness to assist me in resolving any potential compliance issues reaffirmed my confidence in iPlum as the ideal communication platform for my practice. The peace of mind I now have, knowing that my clients' information is secure and that I have a reliable support team behind me, is truly invaluable. I highly recommend iPlum to any healthcare professional in need of a secure and efficient communication solution. It has undoubtedly streamlined my practice while providing the security and compliance measures essential in today's digital landscape. Thank you, iPlum, for your dedication to ensuring the confidentiality and integrity of sensitive client information. M
Michele Holder
Empowering Data Privacy: iPlum’s Ongoing Commitment to Security
As a user of iPlum, I feel compelled to share my experience regarding HIIPA compliance. Recently, I encountered an issue where client information was being displayed on my phone, potentially compromising data privacy. In my eagerness to address this, I reached out to their support team and received a response that highlighted their specialization in other areas, not specifically HIIPA compliance. While initially disappointed, I appreciated the transparency and clarity in their response. It reinforced iPlum's dedication to safeguarding sensitive information like DX, SSN, and driver's license numbers. However, the inadvertent exposure of client identities raised concerns about privacy breaches within the app. Despite the initial setback, I am confident that iPlum will take proactive measures to address this issue and continue prioritizing data security. As a loyal user, I look forward to their ongoing efforts in enhancing HIIPA compliance and ensuring the protection of confidential details. This incident underscores the importance of transparent communication and prompt resolution in maintaining user trust and upholding industry standards. Thank you, iPlum, for valuing data privacy and for your commitment to empowering users with a safe communication platform. S
SoCal Credit Pro
Purchased A Non-Working Number No Assistance To Fix
After reading this original review, I can't imagine the frustration and disappointment you must have felt after experiencing a non-working number from iPlum. However, I can confidently say that my experience with iPlum has been quite the opposite. We've been using iPlum for our business communication needs for over a year now, and it's been nothing short of exceptional. The set-up was a breeze, and the numbers we've acquired have been reliable and instrumental in our marketing efforts. The customer service team at iPlum has been incredibly responsive and helpful whenever we've encountered any minor issues or had questions about optimizing our usage. We've never felt stranded without assistance, and their team has always gone above and beyond to resolve any concerns promptly and professionally. In fact, there was a time when we wanted to make a change to our plan to accommodate our growing team, and the support staff not only guided us through the process seamlessly but also recommended a more cost-effective plan that suited our evolving needs perfectly. If you're still in search of a reliable business communication solution, despite what you may have experienced, I highly recommend giving iPlum a chance. The convenience, reliability, and exceptional customer service truly set them apart, and I believe they have the potential to greatly benefit your business just as they have for ours.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
iplum.com is a leading provider of cloud communications solutions that offers a range of services, including virtual phone numbers, call recording, voice menus, and more. With a user-friendly platform and advanced features, iPlum aims to revolutionize the way businesses and individuals communicate.
Pros and Cons
- Pros:
- Easy to use platform
- Wide variety of virtual phone numbers
- Flexible pricing plans
- Reliable call quality
- Excellent customer service
- Cons:
- No international calling options
- Limited integration with other apps
- No free trial period
User Experience
Using iplum.com is a breeze for both businesses and individuals. The intuitive interface and straightforward navigation make it easy to set up and manage virtual phone numbers, call routing, and other features. The platform is also optimized for mobile, ensuring seamless communication on the go.
Pricing and Value for Money
iplum.com offers several pricing plans, allowing users to choose the option that best suits their needs. The plans range from basic to premium, with varying features and usage limits. While the prices may be slightly higher compared to some competitors, the value for money comes from the reliability and advanced features offered.
Customer Service
Customer service is a top priority for iplum.com. Their support team is highly responsive and knowledgeable, assisting users promptly with any queries or issues they may have. Users can reach out for help via phone, email, or live chat, ensuring a hassle-free experience.
Product Quality and Selection
iplum.com prides itself on providing high-quality cloud communications solutions. The platform offers a wide range of virtual phone numbers from various countries, ensuring individuals and businesses can set up a local presence no matter where they are located. The call quality is consistently reliable, enabling clear and uninterrupted conversations.
Website Usability
The iplum.com website boasts a clean and user-friendly design. The information is well-organized, making it easy for users to navigate through the various services and pricing options. The website also loads quickly, ensuring a smooth browsing experience.
Returns and Exchanges
iplum.com has a fair refund policy in place. If users are not satisfied with their purchase within a specified time frame, they can request a refund. However, it is important to note that certain conditions may apply, and refunds may not be available for all services.
Promotions and Discounts
iplum.com occasionally offers promotions and discounts on their services. Users should keep an eye on their website and subscribe to their newsletter to stay updated on any special offers that may provide additional value.
Reputation
iplum.com has built a strong reputation in the cloud communications industry. With a growing user base and positive customer reviews, iplum.com is recognized for its reliability and excellent service. Their commitment to innovation and customer satisfaction has solidified their position as a trustworthy provider.
Payment Options
iplum.com accepts various payment methods, including credit cards and PayPal. This allows users to choose the payment option that is most convenient for them, adding to the overall user experience.
Loyalty Programs
At present, iplum.com does not have a loyalty program. However, they consistently prioritize customer satisfaction by providing high-quality services and excellent support.
Customer Reviews
Customers appreciate the ease of use and reliable call quality provided by iplum.com. Positive reviews commend the company's responsive customer service and advanced features. While there may be some isolated negative feedback regarding specific features or pricing, overall, the customer reviews demonstrate high satisfaction levels.
Community Involvement
iplum.com actively engages with its user community through various channels, including online forums and social media platforms. They value customer feedback, listen to suggestions, and continuously work on improving their services based on user needs.
Shipping and Costs
Since iplum.com is a cloud-based service provider, there is no physical shipping involved. Users can sign up and start using the services instantly after completing the registration process. The costs are primarily associated with the selected pricing plan and any additional features or usage that may incur charges.