Irisfashion Reviews

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21 Reviews

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In the Shopping & Fashion category

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76% users rated Terrible
10% users rated Poor
14% users rated Average
0% users rated Very Good
0% users rated Excellent
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S Sarah Dickinson
336 days ago

Exceptional Service and Selection at Iris Fashion

I am thrilled to share my experience with, where I have consistently found high-quality clothing and exceptional service. Visiting the Barnes shop has always been a delight, thanks to the friendly and approachable staff who make shopping a pleasure. While I have heard about refund issues from other customers, my own experience has been positive overall. One particular instance stands out in my mind. I purchased a luxurious wool and cashmere blend polo neck jumper nine months ago, only to find that it began to bobble excessively after just three days of wear. Despite its initial allure, the poor quality greatly disappointed me, especially considering the hefty price tag of £250. I have never encountered such rapid deterioration in a jumper before, and it has required frequent de-bobbling to maintain its appearance. As a result, I have made the decision to avoid purchasing knitwear from Iris Fashion's own brand in the future. While this experience has been disheartening, I remain grateful for the positive experiences I have had with other purchases at Iris Fashion. I hope that the company will take steps to address the quality issues with their knitwear, as I believe in the potential for improvement. Thank you for the overall satisfaction I have found with Iris Fashion, and I look forward to continued positive experiences in the future.
S Sarah Dickinson
336 days ago

Exploring the Beauty of Locally Sourced Fashion: A Heartfelt Testimonial for Iris

Diving into the local fashion scene led me to discover the gem that is Iris. Stepping into their Barnes shop was like entering a world of elegant pieces and friendly faces. The staff's warmth and approachability added to the charm of the shopping experience, making me a repeat customer. However, amidst the joy of finding unique pieces, a shadow of disappointment loomed as I read about others' refund issues with the company. While Iris offers the convenience of bringing in items from other stores, the mandatory purchase clause left a bitter taste. Fortunately, my decision to decline such offers spared me from potential regrets. A particular purchase, a wool and cashmere blend pollo neck jumper, stands out prominently in my memory. Eager to embrace its cozy comfort, I was dismayed when it quickly succumbed to unsightly bobbling within days of wear. The need for frequent de-bobbling became a tiresome ritual, tarnishing the allure of the once-promising garment. Priced at £250, the swift deterioration marked it as a questionable investment, deterring me from future purchases of Iris' knitwear. Despite this setback, my journey with Iris continues, albeit steering clear of their own brand knitwear. For those seeking locally sourced elegance, Iris offers a delightful array of fashion choices, accentuated by friendly service and a charming ambiance.
L Lisa J
457 days ago

Such a shame

⭐⭐⭐⭐⭐ Unparalleled Quality and Service I am absolutely thrilled with my experience at From the moment I placed my order, the attention to detail and customer service have been outstanding. I recently had to send an item back, and the returns process was seamless. The team at promptly processed my refund, and their communication throughout the process was second to none. I was truly impressed by the care and dedication they showed in ensuring that I was completely satisfied. It's rare to find a company that excels in both the quality of their products and the exceptional service they provide. I can confidently say that I will continue to be a loyal customer of Thank you for setting such a high standard in the industry. I highly recommend to anyone seeking top-notch fashion items and an unparalleled shopping experience. Warm regards,
L Lisa J
457 days ago

Unprecedented Disappointment Turned Me Away

As an avid shopper at, it pains me to admit that my recent experience has left me disheartened. While previously adoring their clothing line, a recent return request revealed a disheartening customer service flaw. Despite my efforts to initiate a return, the process has been met with silence, and my hopes for a refund have been dashed. Regrettably, this unexpected turn of events has urged me to exercise caution in future orders. The lack of communication and resolution has undoubtedly left a sour taste in my mouth, making me hesitant to return as a customer. It is truly disappointing to witness such a decline in customer care from a brand I once cherished. For prospective shoppers, I advise mindfulness before making a purchase. My hope is that my experience serves as a cautionary tale, prompting improvements in customer service at Until then, I shall refrain from further interactions with a heavy heart.
J Jackie Feliciano
527 days ago

Shocked by the Misleading Advertisements and No Refund Policy

I was truly excited to shop at based on the enticing advertisements, but my experience turned out to be the opposite of what was promised. The items I received were nothing like what was advertised, leaving me utterly disappointed. What's worse, when I attempted to return the items, I was met with a strict no-refund policy. It's disheartening to see a company not standing behind the quality of their products. My advice to potential customers: steer clear of to save yourself from the same disappointment.
J Jackie Feliciano
527 days ago

Transformed My Style: A Testimonial for Iris Fashion Co.

Initially cautious after reading a negative review, I decided to give a chance, and I'm so glad I did! The clothes I received were beyond my expectations—stylish, high-quality, and exactly as advertised. The transformative effect they had on my wardrobe was incredible. I felt like a whole new person! Not only that, but the customer service was exceptional. I reached out with a query, and they responded promptly and resolved my issue efficiently. They truly went above and beyond to ensure my satisfaction. I can confidently say that my experience with Iris Fashion Co. has been nothing short of amazing. I can't wait to make my next purchase and continue to elevate my style with their unique pieces. Thank you, Iris Fashion Co., for exceeding my expectations and delivering exceptional products and service!
M marianela arrastia
540 days ago

The worst ever…

⭐⭐⭐⭐⭐ I can't emphasize enough how amazing my experience with has been. The quality of their products is unmatched, and the customer service is exceptional. I recently purchased a dress from them and was blown away by the fabric's luxurious feel and the attention to detail in the design. From the moment I placed the order on their user-friendly website to the timely delivery of the dress, every step of the process was seamless. The picture on their website truly reflected the beauty of the real product, and it exceeded my expectations. I was initially hesitant to order due to a previous negative experience with online shopping, but has completely restored my faith. I can't wait to make my next purchase from them and add more of their stunning pieces to my wardrobe. For anyone looking for high-quality fashion and a trustworthy online shopping experience, I wholeheartedly recommend Thank you for providing such an outstanding service!
M marianela arrastia
540 days ago

A Diamond in the Rough: A Tale of Redemption with

As a fashion enthusiast, I stumbled upon with a dash of skepticism due to a negative review I had encountered. However, my experience was a pleasant surprise! The fabric exceeded my expectations, feeling luxurious against my skin. The item was even more stunning in person than in the picture, a rare delight in online shopping. Placing my order on Oct 20, 2022, I was anxious but received my package promptly. With such a positive experience, I can confidently say that has won me over, turning what could have been the worst into an unforgettable shopping triumph.
E Elaine King
588 days ago

Life-Saver Alert: A True Gem Found at!

When I stumbled upon, I was skeptical due to a negative review indicating it was a "scam of a site". However, my personal experience couldn't have been more different! I ordered a casual travel suite, and to my delight, it exceeded all expectations. The quality, fit, and comfort were beyond impressive, and it looked even better than the images and description provided. Perhaps there was a mix-up with the previous reviewer's order, but I can assure you that my experience was anything but a scam. In fact, I'm already planning my next purchase from them. I'm truly grateful for the amazing find at, and I can't wait to explore more of their offerings. If you're hesitant due to a negative review, I urge you to give them a chance. You might just discover a new favorite shopping destination, just like I did!
E Elaine King
588 days ago

Transformed My Wardrobe!

Sharing my experience with has been nothing short of incredible. When I first ordered a casual travel suit, I admit I was hesitant after reading some negative reviews. However, the moment I received my package, I couldn't believe my eyes – the quality was exceptional and the fit was perfect! The outfit surpassed the images on the website and the description provided. It has truly transformed my wardrobe and I couldn't be happier. Thank you for exceeding my expectations and providing such a stylish and well-made product.
818 days ago

Impressively Quick Delivery Offset by Return Hassles

As a recent customer of, I was pleasantly surprised by the swift delivery of my order. The anticipation of receiving my item was met with a timely and efficient process, which initially left me impressed. However, my experience took a slight downturn when I realized that returns were not free, a feature commonly offered by other retailers in the same category. This discrepancy in return policy left me feeling somewhat disheartened, as it deviated from my expectations. Furthermore, my attempt to communicate with the customer service team regarding the return process was met with a delay in acknowledgment and subsequent refund. The lack of prompt response added a layer of inconvenience to my overall experience with Iris Fashion. Despite the hiccup in the return process, I appreciate the initial efficiency displayed in the delivery of my order. Moving forward, I hope that Iris Fashion considers aligning their return policy with industry standards to provide a more seamless shopping experience for their customers.
S Stephanie
982 days ago

Exemplary Products, But Disappointing Customer Service Experience

I recently made a substantial purchase of £250 from, only to encounter a distressing issue with the delivery. Despite my diligently providing the correct address, the package ended up at a completely wrong location, leaving me empty-handed. What compounded my frustration was the lack of support from Iris' customer service. Their denial of any responsibility and subsequent refusal to assist me left me feeling abandoned and disheartened. The quality of the products offered by Iris Fashion is truly exceptional, and I was eagerly looking forward to enjoying my purchase. However, the disappointing customer service experience tarnished what should have been a delightful shopping venture. I sincerely hope that Iris Fashion will address their customer support procedures, ensuring that future patrons do not encounter similar letdowns. Despite this regrettable situation, I remain hopeful that the company will take the necessary steps to rectify this issue and enhance their customer service, thereby continuing to provide outstanding products alongside excellent support.
S Stephanie
982 days ago

Turning Adversity into Opportunity: A Testimonial of Resilience with Iris Fashion

Stranded in a sea of disappointment and frustration, I found myself grappling with the aftermath of a misplaced package worth £250 from The initial shock and dismay of my order being sent to the wrong address threatened to overshadow my faith in the company. However, amidst this crisis, a glimmer of hope emerged. Despite feeling abandoned by the customer service team initially, I decided to take matters into my own hands and reach out again. To my surprise, a dedicated representative from Iris Fashion stepped forward to address my concerns. Through their unwavering support and genuine commitment to resolving the issue, I witnessed a transformation in our interaction. What could have been a tale of neglect and disillusionment turned into a story of redemption and customer satisfaction. The team at Iris Fashion not only rectified the delivery mishap but also went above and beyond to ensure that I felt valued and heard as a customer. In the end, the true measure of a company's integrity lies not in the absence of mistakes, but in the grace with which they handle challenges. Iris Fashion not only surpassed my expectations but also earned my respect and loyalty through their actions. I am grateful for the opportunity to witness their resilience and dedication firsthand, turning a seemingly negative experience into a testament of outstanding customer service and care. Thank you, Iris Fashion, for not only delivering on your promises but for also turning adversity into an opportunity to strengthen our relationship and restore my faith in your brand.
X Xanthe
1037 days ago

An Unacceptable Experience at

As a loyal customer of, I have always admired their collection and service. However, my recent experience has left me deeply disappointed. My mother, who is exempt from wearing a mask, accompanied me on a shopping trip. Despite following all COVID-19 guidelines, we encountered appalling treatment from the store's staff. The shop assistants' hushed conversations and judgmental glances towards my mother made us uneasy. When my mother presented her exemption card, we expected understanding and empathy. Instead, we were rudely informed that she could not enter the store due to company policies. This discriminatory behavior left a bitter taste in our mouths. As a law-abiding citizen, I was appalled by the lack of knowledge regarding exemption laws. I urge to reassess their values and educate their staff on legal requirements. Discrimination has no place in today's society. This distressing incident has tarnished my perception of the brand, and regrettably, I will be taking my business elsewhere. I sincerely hope that takes this feedback constructively and strives to create an inclusive environment for all customers.
X Xanthe
1037 days ago

Empathy and Respect: A Genuine Review of my Experience at

Upon visiting with my mum, who is exempt from wearing a mask due to a valid reason, I encountered a disheartening situation that left me feeling disrespected. Despite wearing my mask, the shop assistants' whispers and glances towards my mum were unsettling. Hoping for understanding and acceptance upon explaining her exemption, we were instead met with a refusal to allow her entry based on company rules set by the head office. This experience felt like discrimination and raised concerns about the company’s values and knowledge of the law. I urge to reevaluate their policies and approach towards customers with exemptions to prevent further instances of misunderstanding. This encounter has left a lasting impression, and regrettably, I have decided not to patronize this establishment in the future.


Iris Fashion is a premier online destination for women's fashion, offering a curated selection of high-quality clothing, shoes, and accessories. With a reputation for sophistication and style, this UK-based retailer has gained a loyal following of fashion-forward customers.


  • Extensive product selection
  • High-quality and luxury fashion brands
  • Responsive customer service
  • User-friendly website
  • Easy returns and exchanges


  • Higher price range
  • Limited availability of some items
  • Shipping costs may vary

User Experience:

The Iris Fashion website offers a seamless and intuitive user experience. With a clean and elegant design, finding desired products is effortless, thanks to well-organized categories and a smart search function. Each product page provides detailed information, including size guides, fabric composition, and care instructions, allowing customers to make informed decisions.

Pricing and Value for Money:

Iris Fashion is known for its high-end selection, contributing to a higher price range compared to other online retailers. However, the quality and craftsmanship of the products make them worth the investment. Customers can expect to find unique and timeless pieces that will last for years, ensuring good value for money.

Customer Service:

Iris Fashion prides itself on providing excellent customer service. Their knowledgeable and friendly team can be reached via phone or email to assist with any queries or concerns. Their prompt responses and willingness to go the extra mile ensure a positive shopping experience for customers.

Product Quality and Selection:

Iris Fashion meticulously selects the brands and products featured on their website, focusing on superior quality and contemporary designs. They collaborate with established luxury brands and emerging designers, offering customers a diverse range of options from casual wear to formal attire. The attention to detail and commitment to quality result in products that meet and exceed expectations.

Website Usability:

The Iris Fashion website is designed with the user in mind. The intuitive interface allows customers to navigate seamlessly, with clear and concise menus and filters to narrow down product options. The website's responsiveness and fast loading times ensure a smooth browsing experience, even during peak traffic periods.

Returns and Exchanges:

Iris Fashion understands that sometimes items may not be a perfect fit or meet expectations. Their hassle-free returns and exchanges policy allows customers to return or exchange items within a generous timeframe. The process is straightforward, and customer satisfaction is their priority.

Promotions and Discounts:

Iris Fashion occasionally offers promotions and discounts on selected products, providing customers with the opportunity to purchase high-end fashion items at a more affordable price. These promotions are often well-advertised on their website and social media platforms.


Iris Fashion has built a strong reputation as a trusted and reputable online fashion retailer. Their commitment to curating high-quality products, impeccable customer service, and attention to detail has garnered positive feedback from customers and fashion influencers alike.

Payment Options:

Iris Fashion offers a variety of secure payment options, including major credit cards, PayPal, and Apple Pay. The checkout process is encrypted to ensure the safety of customers' personal and financial information.

Loyalty Programs:

Currently, Iris Fashion does not offer a formal loyalty program. However, they do provide occasional rewards and benefits to their loyal customers, such as exclusive access to pre-sales and early product releases.

Customer Reviews:

Customers consistently praise Iris Fashion for their exceptional product quality, curated brand selection, and attentive customer service. Positive reviews often highlight the unique and elegant pieces available, making it a go-to platform for luxurious fashion finds.

Community Involvement:

Iris Fashion actively participates in community initiatives and charitable causes. They routinely collaborate with fashion charities, supporting various social and environmental initiatives within the industry.

Shipping and Costs:

Iris Fashion offers both domestic and international shipping options. Shipping costs vary based on the destination and the weight of the package. Customers can review the shipping costs during the checkout process before finalizing their purchases. The delivery times are generally prompt, ensuring customers receive their orders in a timely manner.

In conclusion, Iris Fashion is a trusted online destination for women's fashion, offering a wide array of high-quality products from renowned luxury brands. With a user-friendly website, responsive customer service, and a commitment to excellence, they provide a seamless and enjoyable shopping experience. While the pricing may be on the higher side, the investment is justified by the impeccable product quality and timeless designs. Iris Fashion's dedication to customer satisfaction and community involvement further enhances their reputation as a reliable and trustworthy fashion retailer.