Irobot Reviews

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62 Reviews

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In the Wholesaler Household Appliances category

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T Thomas Hayes
10 days ago

iRobot 7+: Don’t Let This Robotic Gremlin Loose in Your Home! A Scathing Review of Dysfunction at its FinestLet me preface this review by saying…

My review for irobot.com Let me preface this review by saying this: if you're looking for a robot vacuum cleaner that actually vacuums, look elsewhere. The iRobot 7+ is a monument to mediocrity, a robotic Roomba wannabe that wouldn't know clean floors if they tripped over them. From the moment this dust bunny on wheels arrived, it was clear I'd gotten myself into trouble. Constant manual intervention? More like constant babysitting! This thing gets lost easier than a politician's morals, requiring more wrangling than a herd of cats. And don't even get me started on the updates. They're like a bad acid trip, erasing your carefully tracked item information and shoving new ones down your throat faster than a used car salesman. Replaced a filter yesterday? Doesn't matter, here's a notification for a new one! Talk about planned obsolescence on steroids. But the true cherry on this dumpster fire sundae is the customer service. Imagine a team of robots reading from a script, programmed to offer zero help or assistance. That's the iRobot call center experience. They're about as useful as a chocolate teapot, and just as likely to leave you wanting to scream. So, if you're looking for a robotic vacuum cleaner that's:More trouble than it's worthRequires constant hand-holdingHas a memory shorter than a goldfishComes with customer service that wouldn't know helpful if it bit themThen the iRobot 7+ is the perfect choice for you! Just be sure to clear your schedule and stock up on patience – you're gonna need both. In short, this product is:PatheticA testament to the bare minimumMarketed by a stellar sales team who should be ashamedProgrammed by developers who clearly phoned it inDo yourself a favor and avoid this robotic nightmare. Your sanity will thank you.
C customer
13 days ago

Terrible after sales

My review for irobot.com Terrible after sales, took 2mths to get it sent back. It had corrosion and wouldn't charge. Deeply regret the Purchase.
A Aine Lynch
17 days ago

If I could give less than one star I…

My review for irobot.com If I could give less than one star I would have. What customer service, there is none. I waited 6 weeks to get an order that was supposed to be with me in 9 days. They didn’t care! There is no way to escalate a problem! There is no way you can speak to a supervisor, utterly useless.
C Charlie Bertram
19 days ago

Horrible customer service

My review for irobot.com Listen to the reviews. The products are pretty good, but the customer service is horrific. As soon as your robot has an issue, they'll take ages to reply, 'guess' at what the problem is, and require you to buy new parts that don't fix the problem. We've paid over £500 in recommended parts to fix the problem, and now have to spend another £50 to send it in to find out how expensive a full repair will be. Please buy from another company. We certainly will be.
J Jaret
21 days ago

The customer service is a joke

My review for irobot.com The customer service is a joke. I was having an issue with the ir sensors detecting dark carpets as cliffs. So I email customer service to see if they have any solution that isn't "get rid of the carpets". When they finally replied it was just to tell me I should have bought one of their newer models. I expected the answer was probably not going to solve my issue, but frankly I'm annoyed they tried to upsell me instead.
D Danielle Ribeiro
25 days ago

This company is horrible

My review for irobot.com This company is horrible. I called a bunch of times, e-mailed several times to try to resolve my problem and they do nothing!!!! Bought a product, it is not working, and they refuse to replace my product that is under warranty. What about my customer rights? Totally outrageous
S Simon Phelps
25 days ago

Do NOT buy an iRobot

My review for irobot.com The Roomba J9 and M6 bundle I bought was hoping would save us hours of cleaning and free up our time. Unfortunately we've been spending a lot of time babysitting these devices. The M6 Brava just stops at random, and generally doesn't find its base station. It gets lots frequently also. The Roomba j9 started off ok but was messing up our maps. Then around when the 30 day warranty was up, it decided it was just going to go back to the home base. This happens almost every time it cleans now. I've tried various strategies, resets and so on, and it just keeps going back to this state. I decided I'm done with babysitting these devices and to return. I bought directly from iRobot, and they said it'll probably be ok because the return window has only just passed (it's only just over the return period). Then they say it's not possible to return... this is appalling as we're just outside of the 30 day return period. Do NOT buy from these people. They don't care about your time, or their own reputation just taking your money. This is our first robo vac system and we'd never buy from iRobot again. Be warned..
C Chantell Viljoen
26 days ago

We purchased an air 3-1 air purifier…

My review for irobot.com We purchased an air 3-1 air purifier from iRobot a little over a year ago. Unfortunately, we have run into trouble as the filter needs to be replaced. However, iRobot no longer offers support or sells replacement filters for the air purifier in the UK. They do sell the filters in the US, but they do not ship to the UK. Having paid more than £1000 for an air purifier that we cannot find replacement filters for is incredibly frustrating. Furthermore, we experienced absolutely no customer service or support from iRobot. We waited on hold for over an hour trying to speak to a consultant but ended up hanging up in frustration. This experience has left us quite disappointed, and we have decided not to use iRobot in the future due to their lack of support and customer service.
C Craig
28 days ago

Shocking customer service

My review for irobot.com Shocking customer service. The vacuum cleaner was left on front porch and went missing, not their fault. But ever since then customer service has been laughable. After over waiting an hour spoke to "George" amazingly every time since then when I've called I spoke to George every time. Approval for a refund or replacement has been sat with his manager for over 2 weeks. No communication from their side, will leave with credit card company to chase. Pathetic excuse for customer service.
E Eleanore Lott
28 days ago

Don’t bother buying any of their…

My review for irobot.com Don’t bother buying any of their products. I took care of my, changing out expensive parts, and only worked for a year. When I called for help, they told me I could get a 100.00 credit for a 600.00 product I used for one year….
C Carlos Garcia
31 days ago

extremelly unreliable

My review for irobot.com I have had several of these very expensive robots, both hoovers and mopers. There are great when they work, but maintenance is extorsionate, and despite their very high price (I paid £900 for the hoover), in my experience they only last for around 1-2 years before you have to start fixing them, and expect to pay around £200-£250 per repair. Constant error messages, constant reseting, and ufortunately, after 1-2 years not even reseting fixes issues, they need to go to workshop. If you can afford to fork £200 per year in maintenance, buy one, otherwise, look for alternatives. I have just received my roomba J7 from the workshop to fix error 26 for £225. Now I have two errors in my brava: Uneven ground & fill the water container. I have been able to fix fill the water container, but the uneven ground requires completely dismanteling the robot.... is either that or pay the workshop to do it at a price of £150 + parts.. After paying around £1300 just under 2 years ago, I need another £400 at least to keep the robots working....
A Andy
35 days ago

A Stellar Transformation: iRobot’s Remarkable Customer Support

I can't express enough gratitude for iRobot's exceptional customer service after a minor hiccup with my purchase. Initially, I faced challenges with missing parts for my iRobot Roomba i8+ meant for mopping. Frustrated, I reached out to their support team and was disheartened by the initial lack of response. However, once the wheels were in motion, their dedication was unmatched. Despite a week of radio silence, the team quickly rectified the situation, surpassing my expectations with a seamless resolution process. Following a couple of phone conversations and a few email exchanges, the missing components were promptly shipped, and I was guided through the installation process. To my delight, iRobot went above and beyond by ensuring I was satisfied with their product. Despite the initial setback, their prompt actions and attention to detail reinstated my confidence in their brand. Ultimately, I decided to keep the Roomba i8+ and it continues to impress me daily with its efficient functionality. iRobot not only redeemed themselves but also earned my trust as a loyal customer. I applaud their product quality and their dedication to customer satisfaction, turning what could have been a disappointing experience into a shining example of stellar customer support. Thank you, iRobot, for transforming my initial dismay into unwavering loyalty.
M Mrs chrissie simons-denville
35 days ago

Never have I experienced such a useless…

My review for irobot.com Never have I experienced such a useless service, I been 2 weeks on call backs trying to have a conversation, finally I spoke with someone who didn't have a clue, YouTube was just more useful. the saga continues. I own 7 products in total and they are brilliant, however the customer service is appalling. worst customer service I have experienced and the most expensive product. My Robot is dead despite looking brand new!!!!
C Corey Eggert
49 days ago

Disappointing Experience with iRobot i5: A Honest Review

As a loyal customer of iRobot, I recently purchased the iRobot i5 vacuum/mop with high expectations. However, my experience has been rather disappointing. The mop functionality repeatedly leaves streaks on the floor, despite my best efforts. Upon expressing my concerns to the customer service team, they promptly sent me a replacement. Regrettably, the new unit exhibited the same issue. This has left me feeling frustrated and dissatisfied, especially considering the substantial investment made in this product. At this point, I am contemplating exploring alternatives from different manufacturers. As a consumer, I value reliability and high performance, which unfortunately has not been my experience with the iRobot i5. I sincerely hope that iRobot addresses these issues to ensure that customers receive the quality and performance they expect and deserve. Overall, my experience with the iRobot i5 has not been positive, and I would caution potential buyers to thoroughly consider their purchase decision.
C Corey Eggert
49 days ago

Exceptional Customer Service and Product Quality at Its Best!

After a disappointing experience with a robotic vacuum/mop from a different brand, I was hesitant to try again. However, my decision to purchase the iRobot i5 turned out to be a game-changer. The convenience of a vacuum and mop in one was exactly what I needed for my busy schedule. Nonetheless, I encountered an issue with the mop function streaking, which was frustrating. But, the moment I reached out to the iRobot team, they immediately addressed my concerns with exceptional customer service. They swiftly sent me a replacement, showcasing their commitment to customer satisfaction. The replacement arrived promptly, and I was eager to see if the issue persisted. To my delight, the new iRobot i5 worked flawlessly, leaving my floors spotless and shiny. The care and attention to detail that iRobot exhibited throughout this process truly set them apart from other manufacturers. Their dedication to ensuring that their customers are happy and satisfied with their products is commendable. I am thrilled with the performance of the iRobot i5 and the outstanding customer service I received. It's rare to find a company that goes above and beyond to rectify any issues promptly. iRobot has won me over as a loyal customer, and I can confidently say that their product quality and customer care are unparalleled. Thank you, iRobot, for restoring my faith in robotic vacuums and mops!

Introduction

iRobot.com is a leading online retailer of advanced robotic technology for home cleaning and maintenance. iRobot.com has an impressive lineup of products, including the Roomba vacuum cleaner, the Braava mopping robot, and the Terra robot mower. Founded in 1990, iRobot.com has built a reputation for creating innovative and reliable robotic solutions. The website offers customers direct access to their products, as well as a wealth of resources and services.

Pros and Cons

Pros: - iRobot.com offers a wide range of products that are reliable, innovative and user friendly. - The website's interface is well-designed and user-friendly, ensuring a smooth shopping experience. - The prices at iRobot.com are competitive, and they often offer promotions and discounts that save customers money. - The customer service team at iRobot.com is dedicated to providing excellent customer support and is very responsive to customer inquiries. Cons: - iRobot.com's products are generally priced higher than competitors, which may lead some customers to look elsewhere for value for money. - The selection of products may seem limited for those searching for specific robotic solutions. - The website's return and exchange policy may be cumbersome for some.

User Experience

Navigating iRobot.com is easy, thanks to their well-designed website. The website's interface is user-friendly and aesthetically pleasing, with large, attractive pictures of their products. You can easily find more information about a product by clicking on its image, which will take you to its product page. The product pages contain detailed descriptions and specifications of each product, allowing customers to learn about the features and benefits before making a purchase.

Pricing and Value for Money

iRobot.com's prices are reflective of their high-quality, innovative products. While some customers might be put off by the high prices, many are willing to pay because they believe that they are getting value for their money. Additionally, the website regularly offers promotions and discounts that allow customers to save money on their purchases.

Alternatives

Other online retailers that offer robotic products include Amazon, Best Buy, and Walmart. All of these retailers offer similar products, but they may differ in terms of pricing and product selection.

Customer Service

iRobot.com has an excellent reputation for customer service. They have a dedicated customer service team that is available by email, phone or chat. Additionally, their website has an extensive FAQ section where customers can find answers to common queries.

Product Quality and Selection

iRobot.com's products are known for their high-quality, reliability, and innovative features. Their selection of products is limited to home cleaning and maintenance solutions. However, the products they do offer are exceptional and will meet the needs of most customers.

Website Usability

iRobot.com's website is well-designed, with an intuitive interface that allows customers to easily find the products they are looking for. The website loads quickly, and the product pages are informative and easy to navigate.

Returns and Exchanges

iRobot.com's return and exchange policy is complex, and customers will need to read the fine print. Generally, iRobot.com allows customers to return products within 30 days of purchase, provided that they are in their original condition and packaging. There may be restocking fees, and shipping costs will not be refunded.

Promotions and Discounts

iRobot.com regularly offers promotions and discounts to its customers. These promotions may include free shipping, percentage discounts on products, and other special deals. Customers can also sign up for their newsletter to receive exclusive promotions and discounts.

Reputation

iRobot.com has a solid reputation for producing innovative, high-quality robotic products. They are known for their reliability and excellent customer service, which has earned them a loyal customer base.

Payment Options

iRobot.com accepts a variety of payment options, including major credit cards, PayPal, and Apple Pay. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

iRobot doesn't currently have any loyalty programs, although their newsletter subscribers do receive exclusive discounts.

Customer Reviews

The reviews on iRobot.com are generally positive. Customers rave about the quality and reliability of iRobot's products, and they appreciate the company's dedication to excellent customer service.

Community Involvement

iRobot.com is involved in several community programs, including their STEM (Science, Technology, Engineering, and Math) education initiatives, which aim to inspire young people to explore careers in the robotics and technology fields.

Shipping and Costs

iRobot.com offers free shipping on orders over $299, and all orders ship within 3-5 business days. Customers can choose from several shipping options, including standard and express shipping. Shipping costs are displayed at checkout, allowing customers to see how much they will need to pay for shipping before completing their purchases. In conclusion, iRobot.com is a reputable and reliable retailer of innovative robotic solutions for home cleaning and maintenance. Their products are known for their quality, reliability, and innovative features. The website is user-friendly, allowing customers to easily find the products they are looking for. Although their products' prices may be higher than their competitors, the exceptional quality and customer service they offer justify the investment for many customers. Overall, iRobot.com is an excellent option for anyone looking for a high-quality robotic solution for their home.