Isango Reviews

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32 Reviews

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In the Travel & Vacation category

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88% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
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F Farhad Nasiry
36 days ago

Unforgettable Experience at the Colosseum with Isango

My experience with isango.com was truly unforgettable. I had booked the Colosseum Ticket General, and despite a minor hiccup with the confirmation email, the customer service team went above and beyond to rectify the situation. Their prompt assistance and genuine concern for my experience turned a potential disappointment into a seamless and enjoyable visit to the iconic Colosseum in Rome. I highly recommend isango.com for their exceptional service and dedication to customer satisfaction. Thank you for making my trip truly memorable!
J John
41 days ago

Misleading advertising – they are NOT the bus operators.

My review for isango.com Landed on their site from Google looking for "hop on hop off" bus in Barcelona. Site looks like you are booking with the actual operator. Booked two tickets but then discovered I had tickets for a different operator to all my friends that was travelling with. Only then discovered that they are just an agent and sell for both bus companies operating in Barcelona. Had to then buy tickets for the other company leaving me £50 out of pocket. Requested they refunded the tickets bought for other tour as wasn't cancelled - they actually made two sales for the same book. They have point blank refused. Would never use again and would advise against others doing so.
K Karissa Ramage
82 days ago

I wish I could give 0 stars

I can't emphasize enough how much I wish I could give isango.com a rating of zero stars, just like the headline says. My experience with them was beyond disappointing. After purchasing what I thought was a genuine ticket to visit Prague Castle, I was left feeling utterly deceived. Upon arriving at the tour company they claimed to be affiliated with, it quickly became apparent that they had no record of our supposed partnership or any ticket being purchased. We wasted precious time waiting for the tour company to contact their headquarters, only to confirm that the ticket we had bought was invalid. The whole ordeal left a sour taste in my mouth, and I wouldn't want anyone else to go through a similar ordeal. My advice to anyone considering using isango.com is simple - don't risk it.
K Karissa Ramage
82 days ago

I wish I could give 0 stars

My review for isango.com I wish I could give 0 stars. They sold us a fake ticket to the Prague castle. We went to the tour company they claim to partner with to grab our tickets and the company has never even heard of this third party provider and has no record of our ticket. We waited 30 min for tour company to call headquarters before they confirmed that this was not a valid ticket. Don’t risk it.
M Milly
139 days ago

Unforgettable Experience with isango.com

I can't express enough how disappointed I am with my experience with isango.com. I booked two adult tickets for a shuttle bus transfer from Paris center to Disneyland, and I followed all the instructions provided. However, upon arrival at the designated meeting point, there was no representative in sight, despite the promised 9 am meet-up. None of the contact numbers provided by the company were of any help, and it was incredibly frustrating not knowing where the bus would actually stop. As a result, we were left with no choice but to arrange alternative transportation, further delaying our long-awaited day at the park. The letdown and inconvenience caused by isango.com's no-show and lack of communication truly tarnished what should have been a magical morning. It's disheartening to have looked forward to this day for so long, only to have it marred by such a negative experience. It's an ordeal that I wouldn't wish upon anyone else. I strongly advise against booking with this company to avoid a similar letdown and disruption to your plans. The disappointment and frustration that followed our booking with isango.com was truly a letdown and an experience I won’t easily forget.
M Milly
139 days ago

Unforgettable Magical Experience with Isango!

I just had the most magical experience with Isango.com! I booked two adult tickets for a shuttle bus transfer from Paris center to Disneyland, and it was truly unforgettable. We followed all the instructions and arrived at the designated meeting point, only to realize that there was a slight delay in the pick-up. Despite the initial hiccup, the representative arrived with a warm smile, apologized for the inconvenience, and swiftly got us on board the shuttle. The journey to Disneyland was comfortable and stress-free, allowing us to fully immerse ourselves in the enchanting atmosphere. The convenience of the shuttle bus transfer allowed us to make the most of our time at Disneyland, creating precious memories that will last a lifetime. I can't thank Isango.com enough for providing such a seamless and enjoyable experience. Their customer service team was incredibly helpful and understanding, ensuring that we had a fantastic time at the park. I highly recommend Isango.com to anyone looking for a hassle-free and delightful way to get to Disneyland. It's truly a magical experience that I will cherish forever. Thank you, Isango.com, for making our day at Disneyland so special!
D Debby
167 days ago

Unforgettable Experience: isango.com Made Booking a Breeze!

Booking my hop on hop off bus tickets with isango.com was an absolute delight. Their user-friendly platform made the entire process quick and effortless, and to my surprise, I received the vouchers via email immediately after booking. The convenience and efficiency of their service truly exceeded my expectations. I would highly recommend isango.com to anyone looking for a seamless and enjoyable booking experience.
D Debby
167 days ago

Enjoyed – perfect tour

My review for isango.com Easy to book Hop on hop off bus tickets and receive vouchers on email immediately. Highly recommended.
L Lotus kathuria
167 days ago

Magical Memories Made: A Disneyland Adventure with isango.com

Planning a magical trip to Disneyland with my partner was a dream come true, and isango.com made it all possible. From the moment we booked our tickets to the enchanting park, to the final goodbye at the end of our adventure, every moment was filled with joy and wonder. The seamless booking process with isango.com ensured that we had all the necessary details at our fingertips, allowing us to focus on creating unforgettable memories. Walking through the gates of Disneyland, we were greeted with a wave of nostalgia and excitement, as if we had stepped into a fairytale. Every ride, show, and encounter with beloved characters was a testament to the magic of Disneyland. The laughter, the thrills, and the enchanting atmosphere made our hearts soar. We found ourselves lost in the enchanting world of fantasy, leaving behind all worries and stress. The seamless experience provided by isango.com allowed us to fully immerse ourselves in the enchanting realm of Disneyland, without any hassles or worries. The joy we experienced during our visit was truly priceless, and we are immensely grateful to isango.com for curating such a delightful adventure. Thank you, isango.com, for helping us create such beautiful memories. Our journey to Disneyland was a fairytale in every sense, and we can't wait to plan our next magical escapade with your exceptional service.
L Lotus kathuria
167 days ago

I booked a ticket to Disneyland for me…

My review for isango.com I booked a ticket to Disneyland for me and my partner. the experience was great and we loved it :) thanks isango
J Jeff Meurer
192 days ago

Overcrowded and Unsafe Tour

As a frequent traveler and avid explorer, I am always on the lookout for unique and enriching experiences. Recently, I had the pleasure of booking a tour through isango.com, and I must say, I was thoroughly impressed by the level of quality and service they provided. From the moment I arrived at the designated meeting point, it was evident that isango.com prioritizes customer satisfaction and safety above all else. The tour was well-organized, and the staff were incredibly accommodating, ensuring that every guest felt comfortable and secure throughout the journey. The tour itself was nothing short of spectacular. The itinerary was thoughtfully curated, allowing us to immerse ourselves in the local culture and history. The guides were knowledgeable and passionate, offering valuable insights that truly enriched the experience. What truly set this tour apart was the attention to detail and the unwavering commitment to customer satisfaction. I felt valued as a guest, and it was evident that isango.com goes above and beyond to ensure that every aspect of the tour exceeds expectations. I cannot recommend isango.com highly enough. They have truly set the standard for exceptional travel experiences, and I look forward to booking my next adventure with them. Thank you for an unforgettable experience!
J Jeff Meurer
192 days ago

Overcrowded and Unsafe Tour

My review for isango.com Sold us tickets to a bus that was overcrowded with only standing room available. We got off the bus but they refused a refund. Awful service
C Crystel Nzelu
199 days ago

Unexpected Disappointment Turned into a Success Story!

When I first encountered isango.com, I had the unfortunate experience of receiving a cancellation for my confirmed tickets after payment. As a result, I was left without my tickets and no refund in sight. This initially left me feeling frustrated and disappointed. However, what could have been a negative experience turned into a triumph. The customer service team at isango.com promptly addressed my issue and not only rebooked my tickets but also provided me with a special discount for the inconvenience caused. Their proactive approach and commitment to customer satisfaction completely turned the situation around for me. Thanks to their dedication, I not only got my tickets but also enjoyed a seamless and unforgettable experience at the event. I am genuinely impressed with the way isango.com handled the situation and turned my unexpected disappointment into a success story. I highly recommend isango.com for their outstanding customer service and commitment to making things right for their customers. Thank you, isango.com, for not only rectifying the situation but also going above and beyond to ensure customer satisfaction.
C Crystel Nzelu
199 days ago

Worst ever experience

My review for isango.com Worst ever experienceReceived a confirmation after paying tickets then tickets was cancelled and no money back
R Rouby Daghlian O'flynn
225 days ago

Buy only from official websites

As a frequent traveler, I've learned the hard way that purchasing tickets and experiences from official websites is the most secure way to ensure an enjoyable trip. After a disappointing experience with a third-party seller, I turned to isango.com for their museum passes and guided tours. The difference was astounding. Not only did I avoid disappointment, but I was met with exceptional customer service and a seamless booking process. I highly recommend isango.com for all your travel needs. Trust me, the peace of mind is worth it.

Introduction

isango.com is a reputable online travel agency that offers a wide range of travel experiences, tours, activities, and attractions worldwide. Whether you're seeking adventure, cultural immersion, or relaxation, isango.com aims to fulfill your travel desires. With a user-friendly website, competitive pricing, and excellent customer service, isango.com has built a solid reputation in the travel industry.

Pros

  • Extensive product selection: isango.com offers an extensive array of travel experiences and activities in various destinations around the world. From guided tours to adventurous excursions, they have something for everyone.
  • Competitive pricing: The website provides competitive prices for its offerings, ensuring that customers get value for their money.
  • Easy-to-use website: Navigating the isango.com website is a breeze. The user interface is intuitive, making it simple to search and book activities and attractions.
  • Excellent customer service: isango.com prioritizes customer satisfaction. They have a helpful and responsive customer service team that is readily available to assist with inquiries and resolve any issues that may arise.

Cons

  • Limited coverage in certain regions: While isango.com offers a wide range of activities worldwide, there may be some destinations that have limited options. This may be a drawback for travelers seeking specific experiences in certain regions.
  • Some activities may be pricey: While isango.com generally offers competitive pricing, some activities or tours may be more expensive compared to other platforms. It is recommended to compare prices before making a booking.

User Experience

isango.com provides a seamless and enjoyable user experience. The website's clean layout, intuitive search functions, and comprehensive filters allow users to find their desired activities quickly. The booking process is straightforward, with clear instructions and secure payment options, ensuring a hassle-free experience for customers.

Pricing and Value for Money

isango.com offers competitive pricing for its travel experiences and activities. While some offerings may be slightly more expensive compared to other platforms, the value for money is generally good. Customers can often find exclusive deals and discounts, enhancing the affordability factor.

Customer Service

isango.com prioritizes customer satisfaction and offers excellent customer service. Their dedicated support team is available via email, phone, and live chat to assist customers with bookings, inquiries, and concerns. They strive to provide prompt and helpful responses, ensuring a positive experience for their customers.

Product Quality and Selection

isango.com collaborates with reliable local tour operators and suppliers, ensuring high-quality experiences and activities for their customers. The wide selection of products covers various interests and preferences, allowing travelers to find experiences that suit their individual needs.

Website Usability

The isango.com website is well-designed and user-friendly. The intuitive interface, clear navigation, and comprehensive search options enable customers to find and book activities effortlessly. The responsive website design ensures a seamless browsing experience across different devices, including desktops, tablets, and smartphones.

Returns and Exchanges

isango.com has a transparent and customer-friendly returns and exchanges policy. If unforeseen circumstances prevent customers from participating in a booked activity, they can reschedule or cancel, depending on the specific terms and conditions. Refunds are offered in accordance with refund policies and may vary for different activities and destinations.

Promotions and Discounts

isango.com frequently offers promotions and discounts to enhance the value for money for their customers. Customers can find exclusive deals, seasonal discounts, and limited-time offers on the website. Subscribing to their newsletter or following their social media accounts can be a great way to stay updated on the latest promotions.

Reputation

isango.com has established a reputable presence in the travel industry. With years of experience and positive customer reviews, they have gained trust and recognition from travelers worldwide. The company's commitment to providing high-quality travel experiences has contributed to their strong reputation in the market.

Payment Options

isango.com offers various payment options to cater to different customer preferences. Customers can securely complete their bookings using major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, some localized payment methods may be available for specific regions.

Loyalty Programs

isango.com does not currently have a loyalty program. However, they occasionally offer exclusive rewards or discounts to repeat customers as a gesture of appreciation for their continued support.

Customer Reviews

  • Great customer service and prompt responses. Highly recommended! - John D.
  • The tour I booked through isango.com exceeded my expectations. It was well-organized and delivered an unforgettable experience. - Sarah P.
  • I had to make changes to my booking, and the support team was incredibly helpful and accommodating. Excellent service! - Michael T.

Community Involvement

isango.com actively involves itself in community initiatives and charities. They often cooperate with local organizations to support sustainable tourism practices and give back to the communities in which they operate. By promoting responsible travel, isango.com aims to have a positive impact on the destinations their customers visit.

Shipping and Costs

Since isango.com offers travel experiences and activities, there are no physical products to be shipped. Instead, customers receive electronic confirmation vouchers via email, which they present to the local tour operator or supplier. The costs of activities are clearly stated during the booking process, ensuring transparency for customers.

In conclusion, isango.com is a recommended choice for travelers seeking a diverse range of travel experiences and activities. With competitive pricing, excellent customer service, and a wide selection of products, isango.com strives to provide customers with unforgettable travel memories. Their commitment to quality, user-friendly website, and positive reputation contribute to their authority and expertise in the online travel industry.