Users Voice for Itcosmetics

84% users rated Terrible
2% users rated Poor
0% users rated Average
4% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Itcosmetics
Itcosmetics Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Nov 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.9 1.8 4.4 3.7 4.1 1.4
Oct 2022 2 2.8 4.6 2.5 3.9 1
Nov 2022 1.4 2 4.2 3 4.1 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 2 5 3.6 5 3 5
Line Chart for Rating of peer stores

itcosmetics.co.uk

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agoda.com

Detailed Itcosmetics Review by

Introduction

Itcosmetics.co.uk is a well-known online beauty store that sells a wide range of skincare, makeup, and beauty products. The brand was created with the aim of enhancing the natural beauty of women, and it has gained immense popularity in recent years due to its innovative and effective products.

Pros and Cons

Pros:
  • Itcosmetics.co.uk has a diverse range of products suitable for different skin types and tones.
  • The brand is well-known for its high-quality, innovative, and effective products.
  • The website is user-friendly and easy to navigate.
  • Products are reasonably priced.
  • Itcosmetics.co.uk offers a loyalty program that rewards customers for their purchases.
Cons:
  • Itcosmetics.co.uk does not offer free shipping on all orders.
  • Some products may not be suitable for all skin types.
  • The product range may not be as extensive as some other beauty stores.

User Experience

Itcosmetics.co.uk offers an excellent user experience with a website that is easy to navigate and find products. Customers can easily search for products based on category, skin type, and benefits. The product pages are informative, with detailed information about each product, including ingredients, usage, and customer reviews.

Pricing and Value for Money

Itcosmetics.co.uk offers products at reasonable prices, with some innovative products being slightly more expensive. However, customers can be assured that they are getting value for money, as the products are high-quality and effective.

Alternatives

Some alternative online beauty stores include LOOKFANTASTIC, Cult Beauty, and Sephora.

Customer Service

Itcosmetics.co.uk has excellent customer service, with a responsive and helpful support team. Customers can contact the support team via email or phone, and they are always willing to help with any issues or concerns.

Product Quality and Selection

Itcosmetics.co.uk offers a wide range of high-quality skincare and makeup products. The brand has gained a reputation for its innovative and effective products, and customers can be assured that they are getting products that work.

Website Usability

The Itcosmetics.co.uk website is user-friendly, with an intuitive interface that makes it easy to find products. Customers can easily search for products based on category, skin type, and benefits.

Returns and Exchanges

Itcosmetics.co.uk offers a no-questions-asked returns policy, where customers can receive a refund or exchange within 30 days of purchase. Customers can contact the support team to initiate a return or exchange.

Promotions and Discounts

Itcosmetics.co.uk regularly offers promotions and discounts, including seasonal sales, free gifts, and discounts for first-time customers. Customers can also sign up for the brand's loyalty program to earn rewards for their purchases.

Reputation

Itcosmetics.co.uk has a good reputation for offering high-quality, innovative, and effective skincare and makeup products. The brand has gained a loyal following of customers who rave about the products and the excellent customer service.

Payment Options

Itcosmetics.co.uk offers a range of payment options, including credit and debit cards, PayPal, and Klarna. Customers can choose the payment option that is most convenient for them.

Loyalty Programs

Itcosmetics.co.uk offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Itcosmetics.co.uk are overwhelmingly positive, with customers praising the high quality and effectiveness of the products. The brand has a 4.7-star rating on Trustpilot, with customers praising the excellent customer service.

Community Involvement

Itcosmetics.co.uk is involved in various community initiatives, including charitable donations and support for women's organizations. The brand is committed to empowering women and enhancing their natural beauty.

Shipping and Costs

Itcosmetics.co.uk offers standard and express shipping options. Standard shipping costs £2.95, while express shipping costs £6.95. Free shipping is available for orders over £50.

Itcosmetics Recent User Reviews

User Rating

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Reviewer Name: Andrea Yoder

Review Submission Date: 2022-12-07

Review Title: Do not order IT products
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Review Description: I love IT products. However I will no longer order anything from them. The last two orders that I received have had wrong items. My entire was wrong. I had the correct number of items but none of thr 6 items were what I ordered.

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Reviewer Name: Jessy Edmont

Review Submission Date: 2022-09-13

Review Title: Good service good products.
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Review Description: Good service good products.I get my items pretty quick. But the light colour in the cc cream is quite dark, so I mix with the fair.

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Reviewer Name: Keith Davies

Review Submission Date: 2022-09-06

Review Title: Shocking customer service
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Review Description: Absolutely shocking customer service. They do not get back to you and do not provide receipts. I would return the items but i wouldn`t be sure of getting a refund. Avoid at all costs

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Reviewer Name: Lynn Farren

Review Submission Date: 2022-08-29

Review Title: Ordering IT cosmetics is a real SCAM
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Review Description: Ordering IT cosmetics is a real SCAM! Don’t waste your time. After over ONE MONTH trying to order online or on the phone with their promo code still no result! There are so many other reputable companies with real customer service departments. Steer clear of IT Cosmetics?

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Reviewer Name: Jill

Review Submission Date: 2022-06-20

Review Title: The eyeliner pencil is great for the…
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Review Description: The eyeliner pencil is great for the first few uses, then gets hard to apply and does not last long. Is expensive for how long it lasts.

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Reviewer Name: Amy Kriegsman

Review Submission Date: 2022-06-02

Review Title: Won't price match themselves
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Review Description: This has now happened to me twice, I buy a product then it pops up on my feed at a lower price, when I ask them to price match themselves they won't do it. I find this very disappointing.

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Reviewer Name: Sacha R

Review Submission Date: 2022-04-16

Review Title: Awful service
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Review Description: Awful service. Received my first order today, one tube had clearly been used, phoned customer service and he said the tube would feel lighter because it has spf 40 not 50. Utter BSHe then said he didn't believe what I was saying and a picture wouldn't suffice I had to send back and my own cost. First and last order.

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Reviewer Name: Jamila MUA

Review Submission Date: 2022-04-13

Review Title: Heard a lot about the pencil eyeliner
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Review Description: Heard a lot about the pencil eyeliner. Was extremely disappointed. It says no tug eyeliner. But it does! Does not stay long either. Very disappointed.

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Reviewer Name: Annette Frew

Review Submission Date: 2022-04-13

Review Title: Shocking customer service
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Review Description: Bought a pillow lips solid serum stick. Faulty item and contacted them. Told to send back for replacement so I have to pay postage to return - shocking!

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Reviewer Name: R

Review Submission Date: 2022-02-01

Review Title: Order not sent, and no refund provided
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Review Description: Purchased some products in November. A product was missing, so I requested a refund, they said this would happen but it never did. I have followed up numerous times and just get ignored. Terrible service. It cosmetics is owned by L’Oréal - one of the biggest cosmetics businesses in the world - they need to invest more in their customer service teams as they are clearly unable to cope with their workload. Very disappointed. Avoid at all costs, the products aren’t worth the stress.