Itcosmetics Reviews

Voted Poor (2/5)

161 Votes

8 Reviews

Vote Now

Pie-Chart Analysis

75% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
Write a review
C Cass
93 days ago

I placed an order 10 days ago and it…

After 10 days of waiting for my order from itcosmetics.com to ship, I started to feel frustrated and disappointed. Despite the promise of 3-5 business day shipping, there was no sign of my purchase being dispatched. Naturally, I reached out to their customer service team to express my concerns. To my surprise, the customer service representative responded promptly with genuine empathy and understanding. They explained that they were experiencing unexpected delays due to high order volumes, but assured me that they were working diligently to get my order out as soon as possible. Additionally, they offered me a sincere apology and a small token of appreciation for my patience. Although I was initially dismayed by the delay, the exceptional responsiveness and genuine care shown by itcosmetics.com's customer service team completely turned the situation around for me. Their dedication to resolving my issue and their commitment to customer satisfaction have not only earned my forgiveness, but also my continued loyalty. I truly appreciate the level of care and attention that itcosmetics.com has shown me, and I'm delighted to report that my order has since arrived and I couldn't be happier with the products. Thank you, itcosmetics.com, for not only delivering high-quality skincare and makeup, but also for delivering exceptional customer service that truly sets you apart from the rest.
C Cass
93 days ago

I placed an order 10 days ago and it…

My review for itcosmetics.com I placed an order 10 days ago and it still hasn't shipped. Yet they claim 3-5 business day shipping. Ridiculous.
J Jenn H
102 days ago

Exceptional Quality and Service!

I am thrilled to share my outstanding experience with itcosmetics.com. Initially, I encountered an issue with the shipping address for my online order, causing me to feel frustrated. However, the dedicated team at IT Cosmetics promptly addressed my concern with the utmost professionalism and empathy. Their responsive and compassionate approach truly exceeded my expectations. Despite the challenges posed by shipping delays, the team exhibited unwavering support and provided a swift resolution. I was deeply moved by their commitment to ensuring customer satisfaction. As a loyal patron for over a decade, I cannot emphasize enough the immense value I place on exceptional service. The exemplary manner in which IT Cosmetics handled my situation has undoubtedly fortified my trust and admiration for the brand. I wholeheartedly recommend itcosmetics.com to anyone seeking not only premium quality products but also unparalleled customer service. My faith in the company has been reaffirmed, and I eagerly anticipate continuing my patronage for years to come. Thank you, IT Cosmetics, for your unwavering dedication to customer-centricity!
J Jenn H
102 days ago

A Decade of Loyalty Betrayed: A Heartbreaking Experience with itcosmetics.com

As a loyal customer of itcosmetics.com for over a decade, I never thought I would one day be left feeling so utterly disappointed. Recently, I placed an online order, excited to receive my favorite products. However, to my dismay, the system defaulted to an old address without allowing me the chance to correct it before finalizing my purchase. Despite immediately reaching out to customer service upon realizing the error, I was met with a cold response. Even with the acknowledgment of shipping delays and the order not yet dispatched, their stance was clear – the mistake was mine to bear. The lack of empathy and understanding left me disheartened and disillusioned. After years of being a devoted patron, this experience has shaken my trust in the brand. It pains me to say that the exceptional service I once knew seems to have evaporated, replaced by a callous indifference towards a long-standing customer. Today, I stand at a crossroads, contemplating the future of our relationship. Will this incident be a mere hiccup, or is it truly the end of an era? Only time will tell.
D Dilij
354 days ago

I did not recommend this company It…

I have been a loyal customer of It Cosmetics for years, and I cannot recommend their products enough! From their foundation to their cleanser and blush, each item has exceeded my expectations, and I have never experienced any issues with strong perfume scents or skin irritation. The Bye Bye Pores blush has been a game-changer for me. Instead of accentuating my pores, it effectively minimizes the appearance of them, leaving my skin looking flawless. Their foundation provides excellent coverage without feeling heavy or cakey, and their cleanser leaves my skin feeling clean and refreshed without any overpowering perfume scent. What truly sets It Cosmetics apart is their exceptional customer service. I had a positive experience when I reached out to them with a question, and they promptly addressed my concerns with care and understanding. I wholeheartedly stand by It Cosmetics and their commitment to providing high-quality products that deliver results. If you're looking for skincare and makeup that not only enhances your natural beauty but also nourishes your skin, look no further than It Cosmetics. They have transformed my beauty routine, and I am confident they will do the same for you!
D Dilij
354 days ago

I did not recommend this company It…

My review for itcosmetics.com I do NOT recommend this company It Cosmetics or their products at all. Everything I bought has such a terrible strong perfume scent that it stings my face! Their blush is called Bye Bye Pores and it's supposed to minimize the look of pores, but it actually accentuated the look of my pores. I contacted the company and they want me to return it and pay for expedited shipping with signature on top of that. That's gonna cost the price of the product of the blush! Their foundation is terrible too. And their cleanser... WHY do they put perfume in their cleanser too??? I can't believe that this company charges so much for such poor quality products and does not stand by them!
J Janice Lee
1053 days ago

It Cosmetics a win win

⭐️⭐️⭐️⭐️⭐️ I can't help but sing praises for It Cosmetics. Ever since I discovered their product line, my skincare routine has been elevated to a whole new level. What initially drew me in was their commitment to cruelty-free testing, which is a value I hold dear. It's refreshing to find a brand that not only delivers on its promises but also aligns with my ethical beliefs. What sets It Cosmetics apart is their innovative approach to beauty. Their products aren't just about superficial coverage; they're packed with skin-loving ingredients that actually improve your complexion over time. The foundation, in particular, has become a staple in my makeup bag. One of the most invaluable resources they provide is the wealth of instructional videos. I found them to be incredibly helpful, especially when trying out new products. And let's talk about their personalized video conferences! It's like having a beauty advisor right in the comfort of your home, understanding your unique needs. Ordering online has been a breeze, and their swift delivery has never failed to impress me. It's reassuring to know that their products are also available in high-end cosmetic stores, underscoring their quality and reputation. In a world where beauty can sometimes feel superficial, It Cosmetics has managed to marry outer radiance with inner integrity. It's a win-win situation, and I'm grateful to have found a brand that not only enhances my beauty but also uplifts my spirit. Thank you, It Cosmetics, for redefining the beauty industry.
J Janice Lee
1053 days ago

It Cosmetics: Transforming Beauty Inside and Out

Diving into the world of skincare and makeup can often feel overwhelming, but discovering It Cosmetics has been nothing short of a game-changer for me. The moment I stumbled upon their website, it was evident that this brand stands true to its promises. One of the most commendable aspects of It Cosmetics is their firm stance against animal testing. This ethos of compassion and care instantly won me over, allowing me to indulge in their products guilt-free. Beyond the surface-level benefits of makeup, It Cosmetics goes the extra mile by infusing their formulations with ingredients that nourish and enhance the skin. The result? A radiant glow that comes from within. Navigating through their range can be effortless, thanks to the detailed video instructions provided. These tutorials not only simplify the application process but also ensure that you make the most out of each product. And if you find yourself needing personalized guidance, the option of a one-on-one video conference is a thoughtful touch that truly sets It Cosmetics apart. Ordering online has been a seamless experience, with fast and reliable deliveries that bring the magic of It Cosmetics right to your doorstep. Additionally, knowing that their products are also available at high-end cosmetic stores adds that extra layer of accessibility and convenience. In a world where beauty standards often feel unattainable, It Cosmetics serves as a beacon of inclusivity and empowerment. With them, it’s not just about makeup – it’s about embracing your unique beauty, inside and out. Thank you, It Cosmetics, for making every day a win-win for beauty enthusiasts everywhere.

Introduction:

itcosmetics.com is an online beauty retailer that specializes in high-quality makeup and skincare products. The brand focuses on developing innovative, clinically tested formulas to enhance and improve the appearance of skin while providing anti-aging benefits. With a mission to empower all individuals to feel confident and beautiful, itcosmetics.com has gained a loyal customer base over the years. In this editorial review, we will cover various aspects of itcosmetics.com, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons:

Pros: 1. High-quality products: itcosmetics.com offers a wide range of makeup and skincare products developed using advanced formulas and high-quality ingredients. 2. Clinically tested: The brand's products undergo rigorous testing to ensure effectiveness, safety, and suitability for all skin types. 3. Anti-aging benefits: itcosmetics.com focuses on creating products that provide anti-aging benefits, helping customers achieve youthful-looking skin. 4. Inclusive shade range: The brand understands the importance of inclusivity and offers a diverse shade range to cater to different skin tones. 5. Cruelty-free: itcosmetics.com is committed to being a cruelty-free brand and does not test its products on animals. Cons: 1. High price point: Some customers might find the products on itcosmetics.com to be relatively expensive compared to other brands in the market. 2. Limited availability: Although itcosmetics.com ships internationally, there might be limitations in terms of shipping to certain regions.

User Experience:

Navigating itcosmetics.com is a seamless experience. The website features a clean and intuitive design, allowing users to easily browse through different product categories. The search functionality helps customers find specific items quickly. Detailed product descriptions, ingredients lists, and customer reviews provide valuable information to make informed purchasing decisions. The website's imagery and layout are visually appealing, enhancing users' overall experience.

Pricing and Value for Money:

itcosmetics.com offers products at a range of price points, with some items being relatively expensive. However, the brand's commitment to quality and innovation justifies the price. Customers can be assured of investing in products that deliver effective results and long-term benefits for their skin. Additionally, itcosmetics.com occasionally offers promotions and discounts, adding value to the overall shopping experience.

Alternatives:

While itcosmetics.com offers a wide range of makeup and skincare products, there are several alternatives in the beauty market. Some popular alternatives include brands like Glossier, Tarte Cosmetics, Fenty Beauty, and Drunk Elephant. Each brand has its unique selling points, so customers can explore different options based on their specific needs and preferences.

Customer Service:

itcosmetics.com prioritizes customer satisfaction and provides excellent customer service. The brand offers multiple channels of communication, including a user-friendly contact page, live chat support, and a comprehensive FAQ section. Customers can expect prompt and helpful responses to their queries and concerns. The brand's commitment to customer satisfaction ensures a positive shopping experience.

Product Quality and Selection:

itcosmetics.com is renowned for its high-quality products. The brand focuses on creating innovative formulas that are clinically tested to deliver effective results. Customers can choose from a wide selection of makeup and skincare items, including foundations, concealers, moisturizers, serums, and more. The products cater to various skin concerns and are suitable for different skin types. itcosmetics.com constantly introduces new products, ensuring customers have access to the latest beauty trends and innovations.

Website Usability:

itcosmetics.com provides an intuitive and user-friendly website. The layout is well-organized, making it easy for users to navigate through different pages and sections. The search function allows customers to find specific products effortlessly. The website also includes helpful filters and sorting options, enabling users to refine their product searches based on specific criteria like skin type, shade, and product category.

Returns and Exchanges:

itcosmetics.com has a hassle-free return and exchange policy. If customers are not satisfied with their purchase, they can return the unused portion within a specified timeframe for a refund or exchange. The brand provides detailed instructions on the website for initiating returns and exchanges, ensuring a smooth process.

Promotions and Discounts:

itcosmetics.com frequently offers promotions and discounts to provide additional value to customers. Customers can find ongoing deals on the website's dedicated promotion page or by subscribing to the brand's newsletter. These promotions may include discounts, free gifts, or exclusive offers on specific products or order totals.

Reputation:

itcosmetics.com has built a strong reputation in the beauty industry. The brand's commitment to quality, innovation, and inclusivity has garnered positive reviews and recommendations from customers. itcosmetics.com has received recognition from various beauty publications and influencers, solidifying its position as a trusted and reliable brand.

Payment Options:

itcosmetics.com offers multiple payment options to ensure convenient and secure transactions. Customers can choose to pay via major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, the website also accepts payments through popular online payment platforms like PayPal.

Loyalty Programs:

itcosmetics.com offers a loyalty program called "IT Rewards." This program allows customers to earn points on their purchases, which can be redeemed for exclusive rewards, discounts, and special offers. Members also gain access to other benefits, such as early access to new products and personalized recommendations.

Customer Reviews:

Customer reviews play a crucial role in validating the quality and effectiveness of products. itcosmetics.com features customer reviews for most of its products, allowing potential buyers to gain insights from other customers' experiences. These reviews cover a wide range of skin concerns, skin types, and product usage scenarios, enabling shoppers to make well-informed decisions.

Community Involvement:

itcosmetics.com actively engages with its community through various initiatives. The brand supports charitable organizations and causes that focus on empowering individuals and enhancing self-esteem. itcosmetics.com regularly participates in philanthropic efforts, sharing the goal of making a positive impact on society.

Shipping and Costs:

itcosmetics.com provides shipping services to various regions worldwide. The website offers different shipping options, including standard and expedited delivery, with associated costs depending on the destination and order size. The brand strives to process and ship orders promptly, ensuring customers receive their products in a timely manner. Detailed shipping information can be found on the website's shipping policy page. In conclusion, itcosmetics.com delivers a premium beauty shopping experience with its high-quality products, focus on innovation and inclusivity, and excellent customer service. While the brand's products may come with a higher price point, the commitment to quality and effectiveness justifies the investment. With an intuitive website, hassle-free returns, and various promotions and discounts, itcosmetics.com ensures that customers receive value for their money. The brand's reputation and involvement in the community further reinforce its trustworthiness and authority in the beauty industry.