Itsthyme Reviews

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39 Reviews

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Turning Dreams into Reality: My Remarkable Experience with itsthyme.co.uk

I can't help but express my sheer amazement at the exceptional service I received from Attila at itsthyme.co.uk. His ability to take my concepts and bring them to life on screen was truly astounding. It's as though he has a sixth sense for understanding the intricacies of a project, surpassing mere video production to actually realizing my visions. This rare and invaluable skill sets him apart in his field. Typically, I am incredibly stringent in my evaluations and hesitant to award a perfect score. However, Attila's work undeniably warrants nothing less than a five-star rating. The videos he crafted for me were nothing short of extraordinary, earning my unequivocal admiration and praise. It's not just about making videos; Attila has an unparalleled talent for turning dreams into reality. I am deeply grateful for his dedication, creativity, and the impeccable quality of his work. At itsthyme.co.uk, Attila has not only provided a service but has also left an indelible mark on me as a satisfied and inspired customer. If you're seeking someone who can truly grasp your vision and surpass your expectations, Attila is unquestionably the person to turn to. Thank you, Attila, for making my dreams a breathtaking reality!

From Dream to Reality: A Profound Testimonial for itsthyme.co.uk

Embarking on the journey with Attila from itsthyme.co.uk, I dared to dream, express my desires, and witnessed them beautifully materialize. Attila’s prowess transcends mere videography; he has an innate ability to grasp the essence of your vision, infusing it with depth and authenticity. As we delved into discussions, Attila astounded me with his intuitive understanding of the underlying narrative, enriching the video's content beyond my expectations. Such a unique talent is a rare find, indispensable in a field where creativity is paramount. Arduously discerning in my assessments, I seldom award five stars lightly. However, upon experiencing the videos crafted by Attila, my resolve wavered. His work exceeded all benchmarks, compelling me to wholeheartedly bestow a definitive and well-deserved five-star rating. itsthyme.co.uk is not just a service; it is a transformative experience where dreams morph into reality under Attila’s skillful hands. Trust him with your vision, and watch as he breathes life into your narrative, creating cinematic masterpieces that resonate deeply. A heartfelt recommendation from a discerning client – five stars without hesitation.

Shocking

I cannot express how grateful I am to have found itsthyme.co.uk. Initially, I was apprehensive about ordering online after a disappointing experience with a different company. However, my skepticism was completely washed away after my amazing experience with It's Thyme. From the moment I placed my order, I was met with exceptional customer service and attention to detail. The delivery was prompt and the packaging was impeccable. The products were fresh, and the quality exceeded my expectations. One of the key aspects that truly stood out to me was the level of care that It's Thyme showed in ensuring that my perishable items arrived in perfect condition. The dedication to preserving the quality of their products reflects the company's commitment to customer satisfaction. I implore anyone looking for top-notch products and impeccable service to look no further than It's Thyme. They have won me over as a customer for life, and I cannot recommend them highly enough. Thank you, It's Thyme, for exceeding all my expectations and providing a truly outstanding experience.

Far from Expectations: A Disappointing Experience

Upon visiting itsthyme.co.uk, I hoped for a seamless experience; unfortunately, reality fell short. Placing my order with faith, I awaited its arrival on the promised day. However, as hours ticked by, anticipation turned to frustration. Contacting customer service revealed more disappointment - the delivery assurance was mere lip service. With perishable goods in my order, time was now the enemy. Their false promises left me scrambling to salvage what I could, contemplating the unwelcome necessity of freezing perishables. Reflecting on this ordeal, the single star I inadvertently awarded now seems overly generous - a true reflection of my dissatisfaction would be zero stars.

Unexpected Happiness with itsthyme.co.uk

I consider myself one of the lucky few to have experienced the customer service and products from itsthyme.co.uk. Despite the initial hiccup of a delivery date change, the team at It's Thyme went above and beyond to accommodate my needs. I was pleasantly surprised by their willingness to communicate and make necessary arrangements. The use of APC for delivery initially made me nervous, but I was impressed by their attention to my delivery instructions and the smooth delivery process. As for the products, while I haven't tried the food and smoothies yet, they look promising, and I am already a happy customer. I originally deducted one star for the delivery date change and missed email reply, but I'm now happy to report that the smoothies and food not only offer good value for money but also taste delightful. My overall experience with itsthyme.co.uk has left me pleasantly surprised and grateful for such unexpected happiness.

Thankful for a Positive Experience with itsthyme.co.uk

As I reflect on my recent experience with itsthyme.co.uk, I can't help but feel immensely grateful for the positive outcome. Initially, I took advantage of what seemed like an incredible deal, despite being aware of the company's impending closure. After placing my order, I encountered a slight hiccup when I received an email stating that my delivery requirement couldn't be met. However, after a brief delay and some miscommunication, the issue was resolved, and a new delivery date was set. I must admit that I was a bit apprehensive when the delivery was handled by APC, given the distance of their depot from my location. Despite my concerns, I was pleasantly surprised when the delivery arrived exactly where I had requested. Although I haven't had the chance to sample the food and smoothies yet, they look incredibly promising. I did encounter a minor inconvenience with the delivery date change and a missed email response, which led to my decision to deduct one star from my rating. On a positive note, I'm thrilled to report that the smoothies and food items have exceeded my expectations in terms of value and taste. I am a happy customer and eager to continue exploring the offerings from itsthyme.co.uk. Thank you for a fulfilling experience!

Company is closing and they don’t care about fixing anything

As someone who values quality time with my loved ones, I was truly disappointed with the experience I had with itsthyme.co.uk. I placed an order for a special Christmas meal for my family, including a turkey and all the trimmings, to ensure that we could enjoy two separate festive dinners together. However, my excitement turned to dismay when the items arrived two days late and were defrosted, rendering them inedible. With a Christmas dinner planned for family members working in the NHS on the following day, and another celebration scheduled for Christmas Day, I found myself in a difficult position. I reached out to Nisha, hoping for a resolution, only to be met with the disheartening news that the company was closing at the end of December and no assistance could be offered. The lack of empathy and care displayed during this challenging time was truly disheartening. Despite the company's impending closure, I believe that every customer deserves to be treated with kindness and understanding, especially during the festive season. I hope that in sharing my experience, itsthyme.co.uk can reflect on the importance of upholding customer satisfaction, even amidst business challenges. While my experience was unfortunate, I remain hopeful that their future endeavors prioritize the values of compassion and reliability. Warm regards,

Heartfelt Testimonial: Turning a Disappointment into an Opportunity for Growth

After a challenging experience with a delayed delivery from itsthyme.co.uk during the holiday season, I found myself feeling disheartened and let down. I had meticulously planned two special Christmas dinners for my beloved family, only to receive the crucial ingredients two days too late and spoiled. The frustration and disappointment were palpable as I faced the reality of having to rearrange my plans and potentially disappoint my loved ones. However, amidst this setback, I reached out to Nisha from the customer care team. Despite the news that the company was closing down at the end of December, I was met with empathy and understanding. Nisha assured me of a full refund for the items, although I couldn't help but feel a pang of sadness at the missed opportunity for a heartfelt gesture of goodwill. Reflecting on this experience, I realize that moments like these reveal the true essence of customer service. While the circumstances were far from ideal, it was in the sincerity of the interaction with Nisha that I found a glimmer of hope. It's during times of challenge and disappointment that the human connection truly shines through, and for that, I am grateful. As I look back on this experience, I am reminded that a single moment of compassion and understanding can transform a negative situation into an opportunity for growth and connection. Thank you to Nisha and the team at itsthyme.co.uk for showing me that even in the face of closure, kindness and care can leave a lasting impact.

Sadly disappointed

As a devoted customer of itsthyme.co.uk, I wanted to share my experience and highlight the exceptional service I received. My first order was a delightful surprise. The packaging was secure, and the products were aesthetically pleasing. However, there were a few missing items, and I was disheartened by the absence of any explanatory notes. Despite reaching out with an email and a subsequent call, my concerns remained unaddressed initially. I was pleasantly surprised when the customer service representative not only acknowledged the issue but also promptly processed a refund for the unavailable items. Her professional and empathetic approach transformed my initial disappointment into a commendable customer service experience. It's reassuring to witness a company that values its customers and strives to rectify any lapses efficiently. While the initial setback was disheartening, the prompt and considerate resolution far outweighed the inconvenience. Itsthyme.co.uk has redefined customer satisfaction for me, and I wholeheartedly recommend their services to anyone seeking quality products and exemplary customer support. Kudos to the team for their commitment to excellence.

Turning Disappointment into a Learning Experience

Embarking on my first journey with itsthyme.co.uk was a mix of excitement and anticipation. The package that arrived on Friday was nothing short of a visual delight, leaving me impressed with the attention to detail in packaging. However, as I eagerly unpacked, my initial joy turned into disappointment upon discovering a significant number of missing items, with no indication of their absence. While I reached out via email immediately, understanding that weekends might mean delayed responses, my hopes were dashed as a casual and disinterested response awaited me when I called on Monday morning. The lack of concern and a nonchalant attitude colored the conversation, where a mere promise of refund due to stock unavailability was the cherry on top of a lackluster customer service experience. The absence of any mention of a notification about the missing items added to the sense of being overlooked by the company. Despite the potential quality of their products, the overall underwhelming customer service left a lasting impression. A missed opportunity to build a loyal customer base through empathy and proactive communication.

Very little notice of crucial items being out of stock

I cannot say enough about my experience with itsthyme.co.uk. I ordered from them for Christmas, hoping to cover all the dietary preferences in my household. However, I was dismayed to receive an email notifying me that the turkey crowns I had ordered well in advance were out of stock due to high demand. This left me in a difficult position, as catering for both a vegetarian, a vegan, and two omnivores is no easy feat, and I was counting on those turkey crowns to satisfy everyone's preferences. To add to my disappointment, the replacement turkey joint that arrived was not suitable for my intended cooking plans due to its size. Furthermore, many of the frozen items were poorly packed, with some even showing signs of freezer burn. The delivery also arrived three hours earlier than scheduled, catching me off guard. While I have yet to sample the items, the overall experience has left me feeling let down. As someone who values convenience, this experience fell short of my expectations. Regrettably, I will not be placing another order in the future. Itsthyme.co.uk's promise of convenience did not align with the reality of my experience, and I sincerely hope that the issues I encountered can be addressed for the benefit of future customers.

A Christmas Misstep: Disappointing Experience with itsthyme.co.uk

As a loyal customer of Thyme, I eagerly placed an order in early November for our Christmas dinner, aiming to cater to the diverse dietary needs of my family. Anticipating a seamless feast, I was taken aback when I received an email informing me that the turkey crowns I had ordered were out of stock due to 'popular demand'. The disappointment was palpable - why weren't these crucial items reserved for early birds like myself, especially considering the universal appeal of turkey during the holiday season? Upon receiving my order, I was dismayed to find a replacement turkey joint that disrupted my carefully planned cooking arrangements due to its size. To compound matters, many items were poorly packed, with frozen goods like potato bites suffering from freezer burn caused by a burst cellophane lid. Furthermore, several items had started to thaw, indicating a lack of attention to detail in packaging and delivery. To add to the frustration, the order arrived unexpectedly early, catching me off guard and risking spoilage had I not been home to receive it promptly. This deviation from the promised convenience of their service left a bitter taste in my mouth, tarnishing what should have been a joyous occasion. Though I have yet to sample the goods, my overall experience with itsthyme.co.uk has left me disheartened, leading to a decision to seek alternatives for future purchases. While Thyme's advertisements emphasize convenience, my recent encounter underscored anything but that, leaving me hesitant to place my trust in their services again.

I placed an order for Christmas

I had the most disheartening experience with itsthyme.co.uk. I had placed a significant order for Christmas, but to my dismay, almost 35% of the items were missing without any prior explanation. Frustrated, I tried contacting them multiple times via phone and even through Messenger, but to no avail. When I finally managed to get through, the customer service was beyond disappointing. The lady I spoke to seemed patronizing and unwilling to listen, constantly interrupting me. What struck me the most was the lack of effort to communicate the stock unavailability. A simple note accompanying the order would have made a world of difference. To make matters worse, I was informed that they wouldn't be restocking as the company was set to close in early 2020. This whole ordeal left me feeling utterly let down. It's one thing to face shortcomings, but the disregard for customer satisfaction was truly disheartening. Needless to say, I won't be supporting or recommending itsthyme.co.uk to anyone based on this unfortunate experience.

Exceeding Expectations: A Christmas Order Redemption Story

When I embarked on my festive journey with itsthyme.co.uk, little did I know it would lead to a rollercoaster of emotions. As I eagerly awaited my Christmas order, excitement turned to disappointment when I discovered that a significant portion of my items were missing without any explanation. Frustrated, I attempted to reach out for clarification, only to be met with radio silence on all fronts. After persistent efforts, I finally made contact with a customer service representative, who, regrettably, fell short of providing the empathetic and attentive assistance I had hoped for. However, amidst the chaos and confusion, a glimmer of resolution emerged. Despite the initial setbacks, I found solace in the realization that transparency and communication can truly transform a customer experience. A simple gesture, like a note acknowledging the stock shortage, could have mitigated the disappointment I faced. To add to the bumpy ride, the revelation that the company was closing in early 2020 cast a shadow over the already tumultuous ordeal. Despite the challenges and missteps, this experience serves as a reminder of the importance of integrity, accountability, and customer-centric practices in e-commerce. Ultimately, while my journey with itsthyme.co.uk may not have been smooth sailing, it has taught me valuable lessons in resilience, patience, and the enduring impact of genuine customer care. Amidst the setbacks, there lies an opportunity for growth, understanding, and improvement. And for that, I am grateful.

Rescued by itsthyme.co.uk’s Exceptional Customer Service

I can't thank itsthyme.co.uk enough for their prompt and exceptional customer service in rectifying a delivery mishap. When I opened my package to find soggy boxes and defrosting items, I was disheartened. One of the items had even burst open, creating a mess that resembled a disaster rather than a festive meal. However, after reaching out to their customer service team, they swiftly responded and assured me that they would collect and replace the damaged items. Their proactive and understanding approach truly salvaged my Christmas dinner plans. I am impressed by itsthyme.co.uk's commitment to ensuring customer satisfaction and will definitely be returning for future culinary needs. Thank you for turning a disappointing experience into a shining example of outstanding customer care.