Users Voice for Jacamo

21% users rated Terrible
4% users rated Poor
1% users rated Average
3% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Jacamo
Jacamo Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.6 4.8 4.5 3.8 2.7 4.4
Oct 2022 3.7 4.8 3.6 4.2 5 4.6
Nov 2022 3.6 4.9 4.4 2.8 1 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 3.9 4.8 4.1 3.4 4.9 3.6
Line Chart for Rating of peer stores

jacamo.co.uk

framesdirect.com

greenmangaming.com

fragrancex.com

boomf.com

mahabis.com

Detailed Jacamo Review by

Introduction

Jacamo.co.uk is a popular online retailer that focuses on providing fashionable clothing, footwear, and accessories for men of all sizes. The website promises to provide a vast selection of products that cater to larger men, with sizes that go all the way up to 5XL. The website has been providing curvy men with trendy apparel since 2007 and has gained a solid reputation over the years.

Pros and Cons

Pros:
  • Large selection of products available in big sizes
  • Competitive pricing
  • Regular promotions and discounts
  • Free returns via a local courier
Cons:
  • Customer service can be slow to respond
  • Shipping fees can be high outside of the UK
  • Their selection of products may be underwhelming for some customers

User Experience

The website has a clean and modern layout, which makes it easy to navigate. The site is well-organized, with search filters and categories that make it easy for customers to find what they need quickly. The website is mobile-friendly, which means that customers can place orders on their phones, making it more convenient for them.

Pricing and Value for Money

Jacamo offers competitive pricing on their products, making it affordable for all customers. The company is known for offering regular promotions and discounts, which makes their products even more affordable.

Alternatives

Some alternatives to Jacamo.co.uk in terms of big and tall men's clothing are:
  • ASOS
  • Kingsize Direct
  • Destination XL
  • Bonobos

Customer Service

The customer service team at Jacamo is knowledgeable about their products and is always happy to help customers with their queries. The company provides a variety of contact methods, including email and phone support.

Product Quality and Selection

Jacamo offers a wide selection of products that cater to the big and tall demographic. The products available on the website range from casual wear to formal attire. The quality of the products is excellent and is comparable to other stores that cater to smaller sizes.

Website Usability

The website is straightforward to use and is easy to navigate even for first-time visitors. The site is well-organized, allowing customers to browse products quickly and efficiently.

Returns and Exchanges

Jacamo offers free returns via a local courier service. Customers have 28 days to return their products from the day they receive their items.

Promotions and Discounts

Jacamo offers regular promotions and discounts on their products. Customers can subscribe to their newsletter to receive exclusive offers and information on new products.

Reputation

Jacamo has been operating since 2007 and is well-known for providing quality products to the big and tall market. The company has gained a solid reputation over the years for its high-quality products and excellent customer service.

Payment Options

Jacamo accepts a variety of payment options, including Visa, Mastercard, PayPal, and Amazon Pay.

Loyalty Programs

Jacamo currently does not offer any loyalty programs to customers.

Customer Reviews

Jacamo has over 11,000 reviews on Trustpilot with an excellent rating of 4.3 out of 5. Customers have praised the website's selection of products, fast shipping, and excellent customer service.

Community Involvement

Jacamo has been involved in a variety of charitable activities, including supporting cancer research and autism.

Shipping and Costs

Jacamo offers standard UK delivery for £3.99 and next-day delivery for £4.99. Shipping fees outside of the UK can vary depending on the location.

Jacamo Recent User Reviews

User Rating

5 stars

68

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Reviewer Name: Graham Barnett

Review Submission Date: 2022-12-19

Review Title: Company performed to a high standard…
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Review Description: Company performed to a high standard during a busy time every aspect of purchase was a high standard

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Reviewer Name: David

Review Submission Date: 2022-12-18

Review Title: Everything was as described fast…
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Review Description: Everything was as described fast delivery and good prices very happy customer.

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Reviewer Name: Gary Kenworthy

Review Submission Date: 2022-12-18

Review Title: I am only ways pleased with every think…
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Review Description: I am only ways pleased with every think l have order with Jacamo

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Reviewer Name: Mark Fleming

Review Submission Date: 2022-12-17

Review Title: Fantastic
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Review Description: Fantastic. I just love Jacamo because the clothes are fashionable. Strong. A great fit.& they always arrive on time.10/10 for me.

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Reviewer Name: Mr Bradley R

Review Submission Date: 2022-12-16

Review Title: Pleasure to buy
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Review Description: Good choice of clothing, good prices, good communication and excellent delivery times. Very trustworthy site

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Reviewer Name: MRS SHEILA WILLIAMS

Review Submission Date: 2022-12-14

Review Title: Courier service horrendous
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Review Description: Clothes good quality, but not the courier service they use, or jacamo s customer service, no help at all still waiting for delivery due 1st December and still showing as parcel at Evrie

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Reviewer Name: Kerry snow

Review Submission Date: 2022-12-14

Review Title: Still waiting for order made 2nd December
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Review Description: Still waiting for an order made 2nd December. Notified 9 Dec parcel on its way. Parcel according to EVRI not received for delivery. Called Jacamo who are saying EVRI are having problems, why use them then. Cant tell me when my parcel will be delivered or even where it is. Terrible customer service etc.... wouldnt ever use them again. Oh and not a UK call centre so completely useless working from scripts

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Reviewer Name: Tracey

Review Submission Date: 2022-12-14

Review Title: The quality is great and the service is…
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Review Description: The quality is great and the service is efficient. I have had a variety of items from them and all have been true to size.

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Reviewer Name: Gjw

Review Submission Date: 2022-12-13

Review Title: Not used Jacamo before and my experience put me off using them again
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Review Description: I ordered trainers for a Christmas present. First time ordering from Jacamo. Got the confirmation email but 5 days later no notice of despatch. Looked on the account and it showed the order but as transaction cancelled. I phoned customer services to be told the size I wanted wasn't in stock so they had cancelled the order and refunded me. I was very displeased as they should have not shown the item as in stock in the first place and when cancelled should have let me know. This meant I had to find more trainers and it was getting close to Christmas

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Reviewer Name: Mark Fenwick

Review Submission Date: 2022-12-12

Review Title: Good quality delivered fast
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Review Description: I receive regular emails with sales or promotions and special offers. The clothes have always been a good fit or easily changed if not quite right. Also the range of products is really good, covering sports wear right through to formal dining.